Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I attached the e-mail sent from SPRINT and they confirmed to zero out my account and stop all collection calls and every reported information on my credit reportThey finally found the lost device they charged me for.I hope this will be officialI still receive calls from SPRINT and hope Revdex.com will resolve that issue too.I will advice all SPINT customer's to involve Revdex.comThere are many SPRINT customers with the same problem and searching for help, this is the answerGET in touch with Revdex.com!E.
Regards,
*** ***

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** M*** Sprint Account xxxxx***, Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In Ms***’s inquiry, she expressed her dissatisfaction with her monthly Sprint charges being higher than quoted to her by our representatives. Ms*** requested that we adjust her billing or allow her to give her devices back to us and cancel her services We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing. Our records reflect that her lines of service are active on our Unlimited Freedom Plan, which bills $per month for the first line, $per month for the second line, and $per month for lines three though five. Ms*** can save an additional $5-per-month-per-line by enrolling in our automatic monthly payment (Auto Pay) option. Based on her chosen rate plan and equipment charges of $per month associated with her device (lease or installment billing purchase) agreements, after discounts, Ms***’s estimated Sprint charges are $plus applicable taxes and surcharges. As a result of our review, we have been unable to identify any billing error associated with her Sprint account. We spoke with Ms*** on August 11, 2017, and explained the information noted above. We further advised Ms*** that, based on her wireless communication needs and usage history, we believe that her services are active on our most cost-efficient plan for her. Ms*** indicated her satisfaction with that information but brought up additional concerns not related to this inquiry. We are pleased to inform you that we fully addressed those issues, as well We appreciate Mr***’s taking time to provide details her experiences with our retail and Customer Care representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these concerns may have caused Ms***. If we can be of further assistance with these matters, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12162836, *** *** Sprint account xxxxx Sprint Case To whom it may
concern: Sprint is in receipt of the above referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers concerns to our attention. In the information provided, Ms*** stated that one of her lines of service was ported out to another provider without her consent, which caused her to incur cancellation charges. Additionally, she states that her account has been canceled and reflects a balance over $2,that could not be explained by customer serviceWe spoke with Ms*** on May 31, 2017, and addressed her account and billing inquiry. We determined that her account balance included several months of past due service charges, along with equipment agreement cancellation charges and late fees, totaling $2,143.83. In an effort to reach an amicable resolution, we agreed to credit $in lease cancellation charges and late fees occurred from October through January 2017. Ms*** remitted a payment in full for the remaining balance of $1,625.60. Finally, we offered to facilitate Ms*** return to Sprint once she is prepared to complete the application process. With these actions, Ms*** confirmed her complaint has been fully resolved We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext6192. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 2, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** ***, submitted on May 13, 2017. We appreciate your assistance in bringing our customers’ concerns to our ***ention. According to Mr***’s complaint, he states that he received accessories from his local store that were offered for freeHowever, he states that he was later advised that the accessories were free based on buyback credit that was received for equipment turned in per the Contract Buyout (CBO) promotionMr*** is requesting that he receive the $credit that was deducted for the accessories We spoke with Mr*** on May 22, 2017, regarding his concernsOur office partnered with store management to further investigate his concernsAs a means to an amicable resolution and to bring closure to this concern, Mr*** was able to return the accessories to the store for a full refundMr*** expressed satisfaction with the action taken. We regret any frustration this m***er may have caused. If I may be of further assistance regarding this m***er, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Cases *** To Whom
It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in her inquiry, Ms*** advises that she ported her phone number to another carrier; however, a tablet line remained active on her account. She also advises that she spoke with several representatives in an attempt to cancel the tablet, and she was advised that her account would be assessed a reconnection fee on the August invoice. Therefore, Ms*** is requesting that we cancel the tablet and credit the reconnection fee We attempted to reach Ms*** via e-mail and telephone on August 1, 4, and 8, 2017. We also mailed a letter to the address on file on August 10, 2017, requesting that she contact us regarding this inquiry. Unfortunately, we have not received a response. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, Ms*** can contact us at the number provided below at her earliest convenience to complete the authentication of her account so that we can advise her on the actions that we took to resolve her concerns. After a preliminary review, we confirmed that the aforementioned tablet line is now canceled. We also confirmed that Ms***’s account will not be assessed a reconnect fee. We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

March 16, Revdex.com Ward Parkway, Suite Kansas City, MO
Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** states that there was fraudulent equipment purchased his account. He contacted Sprint to report the incident as he could not access his account onlineMr*** is requesting to cancel his account with no termination fees and to return the equipment We spoke with Mr*** on March 13, 2017, and advised that equipment fraud was confirmed on his account. Mr*** stated that he was previously contact by a Sprint representative who resolved the issue by removing the fraudulent equipment and applying the applicable credit. Mr*** confirms that these actions have resolved his concerns We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

February 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** stated that he cancelled his account and returned all Sprint’s equipment to our store within our 30-day Satisfaction Guarantee periodHe further advised that he received collection notices for a balance resulting from equipment that he returned. As a result, Mr*** is requesting to have the charges for the equipment credited to the account as he has already returned the equipment to the store and for us to cease collections We spoke with Mr*** on February 2, 2017, and advised that we have applied credits totaling $1,to his account to offset the equipment charges. With this credit, his account is closed and reflects a zero balance In addition, we have contacted the third-party collections agency, and requested that further collection efforts on this account be discontinued. Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue. Please allow up to days for completion of this process We appreciate Mr*** for taking the time to provide us with the details of his experience with our Customer Care team. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance, Mr*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, Joel *** Executive Services Analyst

May 30, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiryWe appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** stated that she purchased a Note on a lease agreement in September 2016. She further stated that due to water damage, the device was replaced with a Samsung Galaxy by the device replacement administrator, Asurion. She stated that upon cancelling her Sprint service, her current provider has not accepted the replacement device, in order to pay off the $lease commitment balance. Ms*** requested that Sprint update the lease agreement to reflect the device that she received when she filed a replacement claim In our effort to provide clear communication about our features and pricing, Sprint publishes an overview of our service plans and any included features. Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Further, All new Sprint devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty. As stated in the Terms and Conditions of the TEP Program, devices may be replaced with a like or comparable device. Further information can be found on www.sprint.com/tep Upon review of Ms***’s account, our records reflects that she purchased a Galaxy Note on a Sprint Lease Agreement on July 14, 2016. Further, our records show that on March 8, 2017, a device replacement claim was processed through Asurion, and was replaced with a Samsung Galaxy 7. The purchase agreement on file for the subscription was a Lease Agreement on the original Samsung Note 5, and that was provided to Ms***, in addition to her final invoice indicating the lease cancellation charges We spoke with Ms*** May 23, 2017, and provided her with the above information. Regrettably, we could not amend the initial Lease agreement. However, we recommended that she contact Asurion, the administrator of the TEP Program, to obtain proof of her equipment replacement. We regret any inconvenience this matter may have caused Ms***. If she would like to further discuss this matter, she can contact me directly by calling our office toll-free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

May 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** Sprint Account xxxxx*** To Whom It May Concern: The above-referenced
inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information in her inquiry, Ms*** stated that she is dissatisfied with the billing and device lease agreement on her account. She indicated that she wants the billing reviewed and that the leased device to no longer be charged to the account, as she has completed the lease term and is currently paying for the device month to month. In our effort to provide clear communication about features and pricing, Sprint publishes an overview of our pricing and features and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease During our conversation with Ms*** on May 25, 2017, we confirmed that our records reflect that she entered into a Sprint Lease agreement and that she confirmed by a signature on file. Further, the lease device purchase information charge is also present on the Customer Summary which was signed and was provided as part of the sales transaction. As a result, we maintain that the device lease agreement and purchase option are valid chargesMs*** confirmed that she understood the information provided to her Sprint has reviewed Ms***’ account and notes that we are unable to substantiate any billing errorsThe plan and equipment are billing accurately based on the selections made by Ms*** at the point of sale. However, as a gesture of goodwill, we applied a one-time $credit to her account to offset a portion of her billShe accepted this resolution to her inquiry We regret any inconvenience that this matter may have caused. If I can be of further assistance with this matter, Ms*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

December 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: We
appreciate your assistance in bringing the concern of Mr*** *** to our attention. We apologize for any inconvenience that he may have experienced as a result of this matter. In his inquiry, Mr*** states that it was his understanding that he purchased his iPhone with an Installment Billing Agreement (IBA) rather than on a lease. He also states that subsequent to the phone lease being established, the iPhone screen was damaged. At this time, he disputing the resulting lease cancellation charges assessed on his account for the iPhone after he upgraded to the iPhone device. He also expresses his dissatisfaction with the level of customer service he received when he attempted to resolve this matter. During our discussion with Mr***, he reiterated that it was his understanding that his iPhone was purchased on an IBA rather than on a lease that would require the phone’s return to Sprint in good condition at the end of the lease. He also stated that the iPhone screen was damaged and that he was unable to return the phone to Sprint in good condition subsequent his upgrade to an iPhone on IBA. He disputed the valid lease cancellation charges assessed after the iPhone lease was cancelled in conjunction with his upgrade to the iPhone device. Upon review of this matter, we determined that Mr*** was assessed valid lease cancellation charges consistent with his leasing terms. We sincerely regret any possible misunderstanding regard the leasing of his device; however, our records reflect that the lease is valid. In an effort to reach an amicable resolution regarding this matter, we applied account credits to offset the above-referenced iPhone lease cancellation charge, including unused service charges, taxes, applicable fees and surcharges. In turn, because the iPhone device is the property of Sprint, we have requested that Mr*** return the device to us. We ordered a return package to assist with facilitating the device’s return. As an additional goodwill gesture, we will offset any device damage charge assessed. Mr*** understood and stated that he was satisfied with our handling of the matter. We appreciate Mr*** for taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr*** needs further assistance regarding this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Patricia SExecutive Services Analyst

Thank you for your responseOnce I copied sprint with my complaint they contacted me and resolved the complaint 100%Thank you
Regards,
*** ***

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. According to Ms***’ complaint, she states that when she contacted us to cancel her service, she inquired on the amount due to do so. Ms*** states that she was advised that she already owned her device, and would not incur any cancellation or equipment chargesShe further stated that she was billed $due to cancellation charges that were included. Ms*** stated that she had previously paid $300, but would not accept any additional charges We regret the circumstances that prompted Ms***’ complaint. Our records reflect that Ms*** was billed a valid Lease Cancellation Charge and Lease Device Purchase Charge per the terms of her lease agreement after porting her phone number ending *** to another carrier. Days later, Ms*** ported the aforementioned number back to Sprint and its associated lease was resumed, therefore, the Lease Cancellation Charge was removed, however, the Lease Device Purchase Charge was not. The noted charge was billed and paid for as part of MsSham’s monthly bill payment. Our records reflect that the lease in question continued to be active until June 12, 2017, when Ms*** cancelled her Sprint service. Due to the lease agreement’s fulfillment date of September 17, 2017, not being met, a Lease Cancellation Charge of $and a $Lease Device Purchase Charge was assessed. Per the terms of our lease program, customers have the option to purchase and keep the leased device by paying its applicable Lease Device Purchase Charge or to return it in good working condition. We spoke to Ms*** on June 13, 2017, and outlined our aforementioned findings. Although the disputed charges are valid, in an effort to bring closure to this matter, we offered to issue a credit of $(the total of the two Device Purchase Charges), contingent upon the return of the leased device in like-new condition. Ms*** notified us that she wanted to keep the device. As previously outlined, the originally billed Device Purchase Charge had already been paid in full; therefore, we applied a credit of $to offset the second charge. Ms***’ accepted the outlined information and expressed satisfaction with our handling of this matter. Although we regret the circumstances that led Ms***’ decision to cancel her service, we are pleased to inform you that this matter has been fully addressed and resolved. We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie *** Executive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above inquiry of Mr*** *** filed on behalf of account holder Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, he canceled his mother’s line by switching it to a new carrier and has been awaiting a final bill from Sprint. Mr*** advised that he finally received the April invoice; however, he is requesting that any bills that generated after April also be mailed to him. In addition, he is requesting that any bill reprint charges be waived along with any late charges We regret the circumstances that prompted Mr***’s complaintWe spoke with Mr*** on May 30, 2017, and advised that we have mailed him a copy of the May invoice and waived the associated late charge. In addition, the June invoice has since generated and we have also mailed a copy of this invoice and waived the $late fee assessed. At this time, Ms***’s final account balance is $ If Mr*** has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Tuesday through Saturday from 7:a.mto 3:p.m., Central Time Sincerely, Cher *** Executive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as Sprint follows through on their promise, everything is okay.
Regards,
*** ***

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** indicates we took an unauthorized payment on March 31, We reversed the payment, and he states he was advised he would receive a refund within hours. He further states he did not receive the refund within hours and his service was subsequently suspended. As a result, he is requesting we review this matter We attempted to reach Mr*** on April 10, and 2017, via phone and email, but we have been unable to speak with him. We also mailed a letter on April 13, 2017. Unfortunately, our contact attempts have been unanswered. In an effort to address Mr***’s concerns, we have reviewed our records. We realize that situations may arise that prevent customers from making required payments by the due date, and Sprint can often assist with payment arrangements, if available. However, not all payment arrangement requests can be honoredWe reviewed Mr***’s account and confirmed his service was suspended due to a past due balance in March 2017. Mr*** set up a future dated payment for March 31, 2017, which restored his service. The payment on March was charged according to the payment arrangement. However, per Mr***’s request, the payment was reversed resulting in suspension of service again on April 3, 2017. Based on our review, we were unable to identify a Sprint payment error or an error with regard to the charges assessed to the account. To address Mr***’s outstanding account matters in further detail, we request that he contact our office so that he can provide the needed account authentication. For further assistance with this matter, Mr*** can contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** W*** Assurance Wireless Inquiry Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** W*** regarding our Assurance Wireless product. We appreciate your assistance in bringing our customers’ concerns to our attentionIn the information provided Mr*** indicated that his device began to malfunction by not holding a charge. He requested a refund of $for the phone, and also requested that he be credited $for the shipping costs incurred when he returned the device. On behalf of Sprint, I apologize for any inconvenience Mr*** may have experienced as a result of these mattersOur records reflect that Mr*** placed an equipment order on July 7, 2017, and the total charged was $26.56. During our conversation with Mr*** on July 31, 2017, we agreed to process a warranty replacement handset and he agreed to contact us back in order to assist with the activation of the device. Regarding Mr***’s equipment refund, he indicated that he purchased the handset from an authorized dealer and he will be returning that device to the point of sale in order to obtain a refund. As of August 2, 2017, our records support that Mr*** received and activated his warranty replacement handset. We attempted to follwith Mr*** on August 8, 2017, in order to confirm if he has obtained his refund; however, we were unsuccessful in reaching him. If Mr*** has further questions regarding these matters, he can contact me directly by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday 8:a.mto 4:p.m., Central Time Sincerely, Marco MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me even though it took Sprint months and a call to the Revdex.com for this to get resolved
I have had an overall bad experience with Sprint with their inability to respond to my initial request to look into this issue since November and am going to go with a different cell phone carrier and never return to Sprint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Jr

August 11, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, an authorized end user on the Sprint account of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the performance of his device and with the repair or replacement options provided to him after our service and repair technicians diagnosed it has having liquid/corrosion damage. He also described unfavorable customer experiences during his attempts to address that matter and requested that we provide him a good working device We regret any difficulty Mr*** may have experienced with his device. Our records reflect that Mr*** referenced line of service is subscribed to our Total Equipment Protection (TEP) device insurance option. Therefore, and based on the diagnostic findings noted above, we recommend that he file a device replacement claim with Asurion, our TEP administrator and paying the applicable deductible. During our conversation with Mr*** on August 3, 2017, we explained the information outlined above. Although we were unable to identify any error on the part of Sprint, we also offered to apply $service credit to Ms***’s Sprint account to offset a portion of the deductible amount upon our confirmation of the Asurion filing and satisfaction of the deductible. Mr*** accepted our offer and confirmed satisfaction with our resolution. We appreciate Mr***’ taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these concerns, we invite him or Ms*** to contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst