Sprint Corporation

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***We appreciate your assistance in bringing this concern to our attention. In his inquiry, Mr*** expressed his dissatisfaction with the service he received in a Sprint Store when he was obtaining service with SprintMr*** is requesting that the representative be disciplined due to the overall experience We regret any frustration this matter may have caused Mr***With the information provided in the recent correspondence and records in the account, we were able to identify the representative involved in the retail experience. Please be assured that this experience is not indicative of the level of service we expect from our employees. The feedback you provided will be forwarded to the appropriate management staff empowered to make changes in this area Unfortunately, our attempts to contact Mr*** via telephone and e-mail on July 5, and 25, 2017, to discuss his reported concerns were unsuccessful. We did speak with him briefly on July 24, 2017, but he indicated to us that he was at work and would have to call us backTo date, we have not received any response from him We regret any inconvenience this issue may have caused Mr***. We believe that we have fully address his reported concerns based on the feedback submitted regarding his experience; however, we look forward to having the opportunity to speak with him if this matter remains unresolved. I can be contacted directly by calling our Executive & Regulatory Services department toll free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, he would like to return an Airave device he is no longer using, but he has been unable to obtain a return kit. Mr*** would also like information on establishing a business account We contacted Mr*** regarding his requests. We advised that a return kit was ordered for his Airave device and he should receive it within the next five to seven business days. In addition, we also provided him the telephone number to Sprint’s Business Care department and explained how to establish a business account. Mr*** confirmed satisfaction with the actions taken We regret any inconvenience this matter may have caused Mr***. If he has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***We appreciate your assi***ce in bringing our customers' concerns to our attention In the information provided, Mr*** expressed his dissatisfaction with the length of time taken for us to provide credits for a promotional award he accepted, advising that our representatives previously informed him that we would provide those creditsHe also described unfavorable customer experiences during his attempts to address that concernHe requested that the promotional credits be fulfilled We regret any possible misunder***ding that may have occurred related to our Buy One Get One (BOGO) Samsung Galaxy Sequipment promotion and any delay in providing Mr***’s referenced account credits. Sprint is proud to have offered the BOGO promotion; however, a review of the marketing literature for that promotion confirmed that Samsung Galaxy SEdge devices were specifically excluded from the promotion; therefore, because Mr***’s purchase was for two Samsung Galaxy SEdge devices, the promotion did not award. In an effort to meet our commitment to excellence in customer service, on June 1, 2017, we applied service credits totaling $to his account to offset an amount equivalent to the value of the BOGO offer, as a one-time exception. During our June 1, 2017, e-mail conversation with Mr***, we discussed the information outlined above. Unfortunately, we were unable to provide the specific amount of account credits applied, because Mr*** had not yet confirmed his Sprint account PIN or security question response, which is required to access specific account information. During our June 15, 2017, conversation, Mr*** successfully authenticated his access to account information, reviewed our June 1, 2017, resolution and expressed his satisfaction with that resolution, and with our decision to limit information on June 1, 2017, to safeguard his account We appreciate Mr***’s taking time to provide details of his experience while addressing his concern. We are continually seeking ways to improve the quality of service provided to our customers. We regret any inconvenience this matter may have caused Mr***. If we can be of further assi***ce with this issue, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, *** SExecutive Services Analyst

June 26, Revdex.com *** Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt of
the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** stated that her services were disconnected although she had established a payment arrangement, and she advised that she would like to discontinue her services with Sprint as a result We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing and her noted service interruption. Our records reflect that Ms*** entered a payment extension via www.sprint.com on June 2, 2017; however, that arrangement was canceled on the same day. Subsequently, text messages were sent to her wireless device on June 4, and June 6, 2017, warning of the imminent disconnection of her account as a result of her past due balance. Although we received a call from Ms*** on June 6, 2016, during which her service plan was changed and she received a $courtesy credit, no arrangements were set for payment of her past due balance. As a result, her Sprint services were temporarily suspended for non-payment of her past-due balance on June 7, 2017. We verified that her service was restored the same day, when she spoke with our representatives and agreed to set up an automatic payment of $that was to be charged to her debit card on June 16, When we spoke with Ms*** on June 22, 2017, she expressed her dissatisfaction that her request to change her payment arrangement was denied, and that she was required to remit a payment on June 16, 2017, to avoid interruption. We apologized for any inconvenience that she may have experiencedWe informed her that we realize that situations may arise that prevent customers from remitting payments by the posted due date, and we can often assist with payment arrangements, if available. However, not all payment arrangement requests can be honored, and acceptance of an arrangement does not necessarily prevent service interruptions Ms*** indicated her understanding of that information and confirmed that she already remitted payment for the full amount of her past-due balance. We verified that Ms*** received credits totaling $on June 15, 2017, to offset prorated charges that occurred as a result of her plan change. Additionally, her payment of $posted to her account on June 16, 2017, and satisfied her remaining past due balance. As a result, her account is now in good standing with a balance of $due by July 3, 2017. Ms*** acknowledged that her concerns are now resolved. We also advised Ms*** that we appreciate her taking time to provide details of her experience with our Customer Care and Finance representatives. We assured her that we are continually striving to improve the quality of service provided to our customers and that her feedback will be forwarded to the appropriate managerial teams for additional review and possible changes to our training and processes. Sincerely, Clara CExecutive Services Analyst

January 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she advises that when she signed up for Sprint service, our representative offered her phone lines for $per month, and if she added additional phone lines, it would increase the cost to $119.13. Therefore, she is disputing the invoice reflecting a $balance, and is asking us to honor the $price. After a careful review of our records, we confirmed that Ms*** was offered monthly service for $111.13, plus applicable surcharges and taxes for phone lines, and an additional $per line, plus applicable surcharges and taxes, for additional phone lines if she brings her own eligible devices. We further confirmed that Ms***’s monthly charges are billing at $plus applicable surcharges and taxes, and that the first invoice reflected prorated charges, resulting in the balance of $145.83. Although this is not a Sprint error, because Ms*** may not have been aware of the prorated charges on the first invoice, we applied a one-time credit to offset them, along with a late fee totaling $22.47. As a result, her account now reflects a balance of $123.36, which represents what her monthly invoice will look like with phone lines. This amount can fluctuate slightly depending on surcharges and taxes We appreciate having had the opportunity to assist in resolving Ms***’s account concerns. We value her as a customer and look forward to a long and positive business relationship with her If further assistance is needed regarding this matter, Ms*** can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I DON'T LIKE BEING LIED ON AND I HAVE SAID THIS TO THIS PATHETIC EXCUSE OF A BUSINESS FYI PAY ATTENTION AND DO YOUR JOB I SAID MY PHONE WAS STOLEN AND NOT LOST AND I WILL BE REJECTING THIS BECAUSE I WANT MY PHONE TO OPERATE AS THE LG STYLODID WHEN YOU LOOK UNDER THE PHONE SETTING IT TELLS YOU HOW MUCH DATE YOU HAVE USED WHAT YOU HAVE LEFT AND THE AMOUNT YOU HAVE IF MINES IS SUPPOSE TO BE 5GB THEN WHY DOES IT SAY I'M ON 2GB AS WELL AS THE OTHER TWO PHONES ON MY ACCOUNT WE ALWAYS HAVING PROBLEMS WITH BOOST PATHETIC EXCUSE FOR SERVICE IF MY PHONE AS WELL AS THE OTHER TWO SAY THE SAME EXACT THING THEIE DATE USAGE ALSO READS 2GB SO I AGREE WITH THE PHONE AND NOT SOMEONE TELLING ME THAT I HAVE INCONVIENCE MYSELF BY GOING THROUGH AN APPBOOST WILL BE CORRECTLING THIS IT PREVIOUSLY WORKED AND NOW IT DOESN'T ON NONE OF THE PHONESI WANT THIS CORRECTED ASAP AND I MEAN ITEVERYTHING STOP WORKING PROPERLY WHEN YOUR WRECKLESS REP DECIDED TO CHANGE MY PLAN WITH OUT MY AUTHORIZATION
Regards,
*** ***

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** filed on behalf of Sprint account holder, Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to address a billing concern, citing that no one has been willing or able to explain her increasing monthly Sprint charges. She requested that someone from Sprint contact her to provide a thorough understanding of her billing We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes During our September 12, 2016, conversation with the account holder, Mr***, he verified his account security information and provided authorization for us to discuss this billing inquiry with Ms***We spoke with Ms*** on September 13, 2016, and fully reviewed Mr***’s monthly billing and confirmed that all charges reflected on his invoices are accurateWe also explained our various equipment lease and installment billing purchase options and the value of those programs, as well as Mr***’s current price plan We are pleased to inform you that Ms*** confirmed that she is satisfied with the explanation provided and that she fully understands Mr***’s monthly billing. She also confirmed that she has no further issues for us at this time We regret any inconvenience these issues may have caused the ***’s. If we can be of further assistance with these matters, Mror Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jason ** *** Executive Services Analyst

Hello,The problem has been resolved by SprintThank you.Best,*** ***

June 2, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she contacted us immediately to close her
account, but subsequently learned that her account would remain active through the end of the billing period. She was also informed that the line was placed on our lowest price plan to save her money on her final bill since she was no longer using the service; however, the plan was approximately $more than our lowest plan. In addition, upon the porting of a different line, the accelerated equipment charges were billed and due immediately, which she believes is unfair because she hasn’t received an invoice detailing the chargeWe apologize for the circumstances that prompted Ms***’s decision to terminate services with Sprint. We contacted Ms*** and discussed these matters in detail. We determined that these issues were addressed and resolved after Ms*** spoke with a member of our customer service management team. At that time, we updated her price plan and issued credit to her account for the difference in price plan rates. We also explained that in accordance with the terms of the lease agreement, the accelerated charges stemming from the unpaid payments in her lease are due upon cancellation of the leaseOur office placed a follcall to Ms*** to review her final invoice, which reflects a balance due of $for accelerated equipment charges and Early Termination Fees. As a result of this interaction, Ms*** was in agreement with the final balance and a payment arrangement was established for the full balance to be paid on June 18, We appreciate Ms*** for taking time to provide details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. Should Ms*** need further assistance, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central TimeSincerely, *** *** Sprint Executive Analyst

May 30, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customer's concerns to our attention. Based on the inquiry provided, Ms*** states that she recently accepted one of our promotions to add additional lines of service and two new phones to her account at no additional cost to her. She further states that, since that time, she has been assessed a number of account charges, and she is being charged for the two noted phones. As a result, she is requesting account credits for the all the new charges assessed. In an effort to address this matter, our office partnered with the management of the store where the above-referenced transaction occurred. As a result, one of our store managers reached out to Ms*** and addressed her account concerns. To fulfill the offer of the devices mentioned above being provided at no cost, a credit of $was applied to Ms***’s account. We also applied account credits to offset the service-related charges outlined in Ms***’s inquiry. We also reviewed her service plan with her and confirmed the monthly charges with her moving forward. And last, we informed her that she will receive an additional $discount per line with her enrollment in our AutoPay program. We appreciate Ms*** for taking time to provide details of her experience with our store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Alethea B.Executive Services Analyst

---------- Forwarded message ----------From: *** Date: Monday, December 19, 2016Subject: Want to cancel my complaintTo: "***" I submitted a complaint regarding Sprint Service on a couple of nights
ago. My husband was able to work out the problem with a different store the next day. Please cancel my complaint, *** *** on Candlewood Drive in Greensboro, NC.Thank you and I apologize for any inconvenience. My husband had a lot of trouble as well but found a better store to work with, so as of now it appears we are fine.Sincerely,*** M***###-###-####Sent from my iPhone

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for the momentBut I would prefer to wait for next months bill to come so I can see if they stuck to their word or if I have to go through all the trouble again
Regards,
*** ***

July 11, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with her inability to obtain consistent information from our automated systems regarding the amount she needed to remit in order to establish a payment arrangement extension via our website. She also described an unfavorable customer experience during her attempt to address that concern with one of our representative. Ms*** requested that we upset our systems to provide accurate payment information. We regret any possible misunderstanding that may have occurred related to Ms***’s recent payment arrangement request. We understand that situations may arise that prevent customers by remitting payments by their scheduled due dates. We are often able to provide payment arrangements, when available; however, not all arrangement requests can be honored During our conversation with Ms*** on July 7, 2017, we explained that our records reflect that she established an arrangement to remit payment toward her past-due account balance on or before July 11, 2017. She confirmed that information and advised that her reported concern has been resolved. We verified that her total account balance is $330.50. She indicated her understanding of the information provided and satisfaction with our resolution. We appreciate Ms***’s taking time to provide details of her experience with our systems and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with these concerns, she can contact me directly by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

October 3, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com ***, Douglas ** ***
Sprint Account XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrDouglas ** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** states that he was not notified of an outstanding balance on his Sprint account after he canceled service. Mr*** states that he has paid the balance; however, is requesting Sprint to remove any negative reporting associated with the credit bureaus regarding this account After completing a review of Mr***’s Sprint account, we find that his final invoice was mailed to the billing address on file. Further, our records show that we attempted to contact Mr*** via letter on June 9, as well as July 8, 2017, via the address on file advising of the outstanding debt. We spoke with Mr*** who advised that he moved to a new address in December of 2016; however, he never updated his account with the new address. Therefore, he did not receive the final invoice or notifications we sent regarding the outstanding balanceBecause we attempted to notify Mr*** of the account balance and status via the billing address on file, we respectfully decline his request to remove negative information regarding this account. However, because the account has been satisfied, the account status will be updated to Paid in Full. However, it may take up to 90-days for the credit bureaus to update. While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. We are confident that his issues have been fully addressed and resolved to the best of our ability. We regret any frustration this matter may have caused. If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Sunday through Thursday between 7:a.mand 4:p.m., Central Time Sincerely, Timbre CExecutive Services Analyst

March 10, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO*** *** Re:*** Revdex.com Case ***, *** Todd *** *** Sprint Account XXXXX*** *** Sprint Case
*** *** To Whom It May Concern: *** Sprint is in receipt of the above-referenced inquiry of Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention.*** *** According to the information provided, Mr*** stated that he was give incorrect information regarding his Early Termination Fees that would be charged when he ported out his three lines of serviceMr*** requested to have the amount quoted to him honored by Sprint*** We spoke with Mr*** on March 8, 2017, and apologized for not being able to retain his servicesWe confirmed that his account is cancelled and that Early Termination Fees of $plus tax per line were generated.*** Mr*** was quoted $per line for the cancelation fees.*** In an attempt to reach an amicable resolution and due to any miscommunication that may have occurred, we agreed to lower the Early Termination Fee to $per line and his final balance would be $511.22.*** Mr*** agrees this is a satisfactory resolution and considers the issue resolved.*** *** We appreciate Mr*** for taking the time to provide us with the details of his experience with our Customer Service team.*** We are continually seeking ways to improve the quality of service provided to our customers.*** Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review*** If we can be of further assistance, Mr*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***.*** I am available Monday through Friday between a.mand p.m., Central Standard Time*** Sincerely, *** Joel *** Executive Services Analyst

March 2, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that she contacted our Telesales group to upgrade her current device and add a new subscription to her account. Ms*** stated that she requested a promotion she saw online which offered her the opportunity to terminate her current lease and we would waive the activation fees and remaining lease payments with the return of her undamaged leased deviceAdditionally, she requested to purchase the new phones at a subsidized cost in exchange for a two-year agreement. Ms*** stated that although the offer was confirmed the devices were setup on lease agreements. She returned the leased devices, reordered new devices at the subsidized cost and was billed lease accelerated charges, although she returned the devicesAs a result, Ms*** is requesting that we credit the accelerated lease charges and honor the offer she requested In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Based on our research and due to any possible misunderstanding that may have occurred regarding Ms*** upgrade request, our records show that the two lease agreements associated with phone numbers ending *** and *** have been cancelled within our Satisfaction Returns Policy, which can be viewed on www.sprint.com. Further, our records show that Ms***’ devices were reordered at the subsidized price in exchange for a two year service agreement. Additionally, we confirmed that all credits have been applied to the account We regret any inconvenience that this matter may have caused. If we may be of further assistance with this matter, please contact us by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias TExecutive Services Analyst

April 18, Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Revdex.com Case 1***, *** *** Sprint Account xxxxxx*** Sprint Case *** To Whom It May Concern, Sprint is in receipt of the above-referenced
complaint of *** *** for the account of Shane *** submitted on March 24, We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s filing expressed her dissatisfaction with the inability to receive monthly service credit upon upgrading her device to a Samsung Galaxy SEdge, at a local Sprint Retail Store location. According to Ms***, she accepted the Samsung Galaxy SEdge promotional offer; however, the monthly service credit was not applied to her accountMs*** requested that Sprint review this matter and apply an adjustment to her account accordingly. Sprint has reviewed Ms***’s complaintOur records indicate that Ms*** upgraded the device associated with phone number ending in *** on January 21, 2017. At that time, she purchased a Samsung Galaxy SEdge device via Sprint’s 24-Month Installment Billing program We regret any miscommunication Ms*** may have received related to Sprint’s promotional offersPlease note that effective December 2, through January 20, 2017, qualifying customers can participate in the Samsung Galaxy SEdge promotion upon upgrading to a Samsung Galaxy SEdge device via Sprint’s 24-Month Installment Billing program. The terms of this agreement offers a promotional monthly service credit of $per monthRegrettably, the promotional monthly service credit was not applied to Ms***’s account since she purchased the Samsung Galaxy SEdge, after the promotion expired To satisfactorily resolve this matter, on April 17, 2017, our Retail Stores Management team applied adjustments totaling $to the account to offset the Samsung Galaxy SEdge promotionWe spoke with Ms*** on April 18, 2017, to relay the above information and resolution to her. Ms*** expressed her satisfaction with our resolution and nor have any additional concerns. We regret any inconvenience this matter may have caused Ms***. If I can be of further assistance, Ms*** can contact me directly at ###-###-####, ext***. I am available Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William SWilliam SExecutive & Regulatory Services *** cc: *** ***

Tell us why here...May 5,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case # 12098560, *** ***
Sprint Account #xxxxx
Sprint Case #
To Whom It May Concern,
Sprint is in receipt of the above-referenced
inquiry of *** ***, submitted on April 12, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the charges assessed to his account as well as the increase of his monthly recurring charges, upon returning an iPhone device to Sprint’s Returns warehouseMr*** requested that Sprint review this matter and adjust his account accordingly
Sprint has reviewed Mr***’s complaintOur records indicate that Mr*** established phone lines ending in *** and *** on October 17, 2016, via Sprint.com on-line servicesAt that time, he activated an iPhone and an iPhone Plus devices via Sprint’s Leasing programUpon further review of the account, on December 12, 2016, Mr*** contacted our Customer Care group and to report that he incorrectly processed an equipment order associated with phone line ending in *** and requested to return the iPhone device to Sprint’s Returns warehouseAs such, our Customer Care group sent Mr*** a return kit to the address on file
Our records confirm that our Returns warehouse confirmed delivery of the iPhone device on January 5, As a result, phone line ending in *** was cancelled as well as the respective Lease Agreement, and the account was assessed Lease cancellation and Lease Device Purchase Amount charges totaling $Thereafter, we applied an adjustment of $to offset the referenced charges on January 6, Upon review of the account, Mr*** remitted a payment of $on February 8, 2017, to satisfy a portion of his account balanceAdditionally, on February 22, 2017, our Customer Care group applied a one-time courtesy adjustment totaling $to his account to offset the monthly recurring charges as reflected on the February 11, billing statementPlease note this adjustment is reflected on the March 11, 2017, billing statement
We spoke with Mr*** on March 10, 2017, to discuss his concerns and relayed the above information to himAs such, Mr*** acknowledged the information that was relayed him and did not have any further concernsCurrently, Mr***’s account is suspended for nonpayment as of April 4, The outstanding balance consist of monthly recurring charges, monthly lease and installment billing charges, late fees and applicable taxes associated with phone lines ending in ***, ***, *** as reflected on the February 11, through April 11, billing statementsBased on our review, we were unable to identify any billing errors or miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the purchase of his devices
Upon receipt of Mr***’s follfiling, we attempted to contact him via phone and e-mail on April 13, 18, and of 2017, and mailed a letter to the address on file on April 27, advising him of our receipt of his complaint and our need to speak with him directlyUnfortunately, we have not received a response from Mr***Therefore, we continued with our contact efforts to Mr*** on May and of 2017, without success
Should Mr*** have any questions and/or concerns pertaining to the information discussed herein, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience
We appreciate Mr*** taking time to provide details of his experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review and will utilize his input to improve our training and processes
We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concernsIf we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time
Sincerely,
/s/ Regina S
Executive Services Analyst

November 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account xxxxx***, *** *** *** Case *** To Whom It May
Concern: The above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided Ms*** *** indicates that she is dissatisfied that she is not receiving an employer discount on her accountAdditionally, she is dissatisfied with the billing amount as it is higher than what she was quoted at the point of saleAs a result she is seeking to have the employer discount award to her current plan as well as return her tablet without any cancellation charges and have her plan bill at a lower rate We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. Further information can be viewed on our website, www.sprint.com We have confirmed with Ms*** *** that her current plan is not eligible for further discount as it is a highly discounted rate plan to begin with. However, she is currently eligible to receive her employer discount should she elect to change to a plan that is discountableWe spoke with Ms*** *** on October 27, 2016. After review we have confirmed that her service plan is accurate and optimal based on the services she has requestedAs stated in our Free Tablet 12-months Free Service promotion, credits will begin appearing on your second bill and will continue for months. Based on your plan, the customer will pay the first monthly charge. In addition, charges will resume in the months following your free year of serviceHowever, due to any confusion regarding the transaction, we resolved her concerns by canceling the tablet service and waiving the cancellation chargesAdditionally, we have canceled the charges for an accessory purchased at the point of saleMs*** *** confirmed satisfaction with this resolution We regret any inconvenience that these matters may have caused. If we can be of further assistance with this matter, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

February 17,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above referenced inquiry filed with your office
by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** states that in September 2015, she contacted Sprint to initiate a warranty replacement for her defective deviceShe further states that she was sent two devices; however, she returned the second device received and her defective device back in November As a result, she is disputing the $Equipment Non-Return Fee billed by Sprint
We regret any inconvenience that this matter may have caused Ms***Our records reflect that Ms*** contacted our Customer Care representatives on October 27, 2015, to initiate a warranty replacement for her defective Samsung deviceWe confirmed that our Customer Care representatives processed a warranty replacement order to send Ms*** a replacement device and materials to assist her with sending her defective equipment to our warehouse within the required 14-day timeframe
During our February 11, 2016, conversation with Ms***, we provided the information outlined aboveWe also informed her that we took actions to expedite her concerns to our dedicated order support team to investigate the return of her defective device and the duplicate device to our warehouseWe have been able to validate her devices have been returnedTherefore, we applied a credit of $to the account on February 11, 2016, to offset the disputed charges incurredMs*** expressed her satisfaction with this resolution
We appreciate Ms*** for taking the time to provide us with the details of her most-recent billing experiencePlease be assured that we value her feedback, and her concerns have been forwarded to the appropriate managerial staff
We regret any difficulty that these issues may have causedIf we can be of further assistance regarding these matters, Ms*** can contact our Executive & Regulatory Services department toll-free at ###-###-####, entering PIN ***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Sean ***
Executive Services Analyst