Sprint Corporation

March 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** A***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** A***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** stated that he has made numerous attempts to cancel his tablet line of service since January but that we continue to bill him for that service We regret any misunderstanding that may have occurred related to the cancellation and billing of Mr***’s referenced line of service. Our records reflect that Mr*** initially contacted our Customer Care department on January 13, 2017, to arrange for the cancellation of that line but that the cancellation was not processed as requested. Our records further reflect that he contacted us again on March 13, 2017, due to the line remaining active and again requested that we terminate that service. At that time, the line was set to cancel at the end of his billing cycle, April 4, We spoke with Mr*** on March 15, 2017, and confirmed the information noted above. At his request, we canceled the line of service effective immediately. We also verified that representatives of our Customer Care department previously applied two $credits to his Sprint account on February and March 13, 2017, to offset the rate plan charges billed subsequent to his initial request. We then applied additional credits totaling $to his account to offset his remaining balance as a courtesy due to the delay in honoring his request. We appreciate Mr***’s taking time to provide details of his customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Mr*** but are pleased that we were able to satisfactorily resolve his reported concerns. If we can be of further assistance with this issue, he can contact me directly by calling our Executive and Regulatory Services department toll-free at ###-###-####, extension ***. We are available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Services Analyst

December 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: We
appreciate your assistance in bringing the concern of Mr*** *** to our attention. We apologize for any inconvenience that he may have experienced as a result of this matter. In his inquiry, Mr*** states that it was his understanding that he purchased his iPhone with an Installment Billing Agreement (IBA) rather than on a lease. He also states that subsequent to the phone lease being established, the iPhone screen was damaged. At this time, he disputing the resulting lease cancellation charges assessed on his account for the iPhone after he upgraded to the iPhone device. He also expresses his dissatisfaction with the level of customer service he received when he attempted to resolve this matter. During our discussion with Mr***, he reiterated that it was his understanding that his iPhone was purchased on an IBA rather than on a lease that would require the phone’s return to Sprint in good condition at the end of the lease. He also stated that the iPhone screen was damaged and that he was unable to return the phone to Sprint in good condition subsequent his upgrade to an iPhone on IBA. He disputed the valid lease cancellation charges assessed after the iPhone lease was cancelled in conjunction with his upgrade to the iPhone device. Upon review of this matter, we determined that Mr*** was assessed valid lease cancellation charges consistent with his leasing terms. We sincerely regret any possible misunderstanding regard the leasing of his device; however, our records reflect that the lease is valid. In an effort to reach an amicable resolution regarding this matter, we applied account credits to offset the above-referenced iPhone lease cancellation charge, including unused service charges, taxes, applicable fees and surcharges. In turn, because the iPhone device is the property of Sprint, we have requested that Mr*** return the device to us. We ordered a return package to assist with facilitating the device’s return. As an additional goodwill gesture, we will offset any device damage charge assessed. Mr*** understood and stated that he was satisfied with our handling of the matter. We appreciate Mr*** for taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr*** needs further assistance regarding this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Patricia SExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr*** ***. We appreciate having the opportunity to address his account concerns In the information provided, Mr*** stated that a Sprint account was established with his personal information without his authorization in December but that he has been unable to speak directly with our Fraud department for assistance with that matter. He request that we create the Sprint account for which he applied but terminate the disputed account We regret any possible misunderstanding that may have occurred regarding the establishment of Mr***’s disputed account and any delay in addressing that concern. Our records reflect that representatives of our Fraud team investigated his issue and on June 12, 2017, confirmed that fraudulent activity occurred on the disputed account. As a result, the account was closed, and credits were applied to the account to offset all fraudulent charges incurred. As a result, that account is now in finalized status with a zero balance. While we appreciate Mr***’s interest in establishing Sprint services, in order to prevent the unauthorized activation of another account in his name, we added instructions to our database that will require individuals attempting activation using his personal information to visit a Sprint corporate store for identification verification. As a result, if Mr*** chooses to activate service with Sprint as indicated in his inquiry, he will be required to present valid picture identification, his Social Security card, and a current lease or utility bill in his name with his correct billing address in person before a Sprint account can be established During our June 28, conversation with Mr***, we explained the information outlined above. He acknowledged that he received a response from our Fraud team including the same information and indicated his satisfaction with our response We regret any inconvenience this matter may have caused. If we can be of further assistance with this concern, Mr*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean J Executive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms*** expressed her dissatisfaction with the length of time taken for us to remove billing from her Sprint account for equipment that she returned to us during a recent device upgrade interaction. Ms*** requested that we remove the monthly charges for the returned equipment from her account We regret any possible misunderstanding that may have occurred regarding Ms***’s equipment billing. Our records reflect that she completed her noted device upgrade on March 24, 2017, and that her returned equipment was received in our warehouse on or near March 28, 2017. However, an apparent inadvertent error when communicating return instructions led to a delay in properly processing that device return to provide the appropriate account credits. During a previous conversation with Ms*** on June 2, 2017, we explained the information noted above. We also advised that the lease associated with her returned equipment was canceled and that her account was updated to prevent further charges for that device. In addition, we assured her that we applied credits totaling $***to her account to offset the remaining charges for that device. During our follconversation with Ms*** on June 14, 2017, we reviewed her June 9, 2017, invoice and applied additional credits totaling $to her account, offsetting late fees stemming from the delay. She indicated her satisfaction with our actions and response. We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this issue, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the level of service he received from our Customer Care group while attempting to establish service with SprintMr***
stated in his complaint, that in May 2015, he contacted Sprint to pophone number ending in via our Cut Your Bill In Half, Lease and Employee Discount promotionsMr*** stated that on October 22, 2015, he received an email from Sprint confirming his 23% monthly Employee DiscountOn February 19, 2016, Mr*** contacted Sprint to advise that the aforementioned discount was not applied to his monthly invoiceAs a result, he was advised that his $Unlimited Talk, Text and Data plan was not eligible for the monthly 23% Employee DiscountTherefore, Mr*** requested that Sprint review this matter and apply the 23% monthly Employee Discount
We assure you that Sprint is committed to providing excellent service on every contact with every customerPlease be advised that we take every inquiry seriously and we appreciate Mr***’s feedback
On December 5, 2014, Sprint launched its new promotional offer, Cut Your Bill in Half Event, encouraging *** and *** customers to switch to Sprint and Sprint will cut their monthly rate plan in halfFor a limited time, Sprint will provide unlimited talk and text to anywhere in the U.Swhile on the Sprint network and Sprint will match the customer’s data allowance for half the cost they are currently paying for their monthly rate plan
*** and *** customers switching to Sprint need to follow these simple steps to take advantage of this limited-time offer:
Visit www.sprint.com/halfprice to upload a copy of your current bill
Bring a copy of your latest bill and all of the phones on your *** or *** account to turn in to your Sprint store
A Sprint representative will select the service plan that most closely matches the data allowance in your current monthly rate plan
Get your new phone with one of our leasing options, Sprint Easy Pay(SM) installment billing, or pay full retail price for the device
Discount applied to base service plan onlyExclusions and restrictions applyFor more information about Sprint’s Cut Your Bill in Half Event, please visit www.sprint.com/halfprice
Sprint has reviewed Mr***’s complaintOur records reflect that on May 28, 2015, Mr*** portphone number ending in via our Lease programSprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the deviceIf the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time chargeMore information regarding the Lease program is available at our website, www.Sprint.com/Lease
Furthermore, our records reflect that on May 28, 2015, Mr*** established service with the $Unlimited Talk, Text and Data planAs such, the aforementioned plan is not eligible to participate in the Employee Discount program
On February 25, 2016, we spoke with Mr*** and relayed the aforementioned informationAs such, he advised us that his concerns were resolvedMr*** expressed his satisfaction with our resolutionWe regret any inconvenience this matter may have caused Mr***
If we can be of further assistance with the issues discussed herein, Mr*** can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
/s/ *** *
Executive and Regulatory Services Analyst

Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s filing, she expressed his dissatisfaction with the level of Sprint network service available in his calling area. Ms
*** stated that she is unable to receive or make calls, text, or use data in her area. As a result, Ms*** requested that we review this matter and adjust her account. We regret that Ms***’s experience with the service in her local calling areas may have fallen below her expectations. Our technical teams are continually monitoring our network for service and capacity related issues and work diligently to reduce any negative impact to our customersHowever, as outlined in our Terms and Conditions of Service, we cannot guarantee coverage in any location at all times, and the level of network coverage and data speeds can be affected by various factors within or outside our control. Our network team investigated her coverage concerns and identified that there was a service alert in her area. We anticipate that her service levels will gradually improve and return to once the issue is fixed. During our conversation with Ms*** on September 21, 2017, she stated that she continued to experience issues with not being able to make or receive calls in her calling area. Based on the information that Ms*** provided, we opened a network ticket and advised her that a technician would contact her. Ms*** was contacted by our technician on September 25, 2017, and left a message for Ms*** requesting a call back in order to further discuss Ms***’s concerns We appreciate Ms*** taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the level of service provided to our customers. Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review

March 16, Revdex.com Ward Parkway, Suite Kansas City, MO
Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** states that there was fraudulent equipment purchased his account. He contacted Sprint to report the incident as he could not access his account onlineMr*** is requesting to cancel his account with no termination fees and to return the equipment We spoke with Mr*** on March 13, 2017, and advised that equipment fraud was confirmed on his account. Mr*** stated that he was previously contact by a Sprint representative who resolved the issue by removing the fraudulent equipment and applying the applicable credit. Mr*** confirms that these actions have resolved his concerns We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, D***, Kimberly Sprint Account xxxxx Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of MsKimberly D***, and this complaint was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customer’s concerns to our attention In the information provided, MsD*** stated that the $charge reflected on her August 23, 2017, invoice is too high. She mentioned that she switched to Sprint due to being informed by one of our representatives that her cost each month would be approximately $less than the invoice she received. She is requesting that her charges be reviewed and this matter be resolved We regret any possible misunderstanding that may have occurred regarding this issue. We spoke with MsD*** on September 15, 2017, and informed her that the bill is $because she did not receive the $automatic payment discount for each line of service. Furthermore, the $Account Spending Limit charge is reflected on her August invoice and this charge will also be removed with automatic payment. MsD*** stated that automatic payment was set on her account effective September 8, 2017, which we confirmedTherefore, we manually applied a $credit to offset the $per line discount for automatic paymentWe also applied a $credit to offset the ASL fee, including taxes, surcharges and fees, and we applied a one-time $credit to offset the late fee. Our total $in adjustments was applied to her account on September 15, 2017. MsD*** understands that her monthly service charges will be $including the $automatic payment discount and including insurance, and charges will be $for the equipmentTherefore, the combined charges are $before taxes, surcharges and fees. We reviewed MsD***’s September 23, 2017, invoice and due to her employer discount also being applied to her account, she is saving an additional $per line. Therefore, her monthly service charges are approximately $and $for devices for a combined total of $before taxes, surcharges and fees We regret any inconvenience that MsD*** may have experienced while attempting to resolve her billing concerns. Should MsD*** have any additional questions or concerns with this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOne of the telephone numbers, and, the chain of events included in the response are incorrectWe visited a Sprint Store to have our Note 4's repairedWe were told by the Salesperson that we were able to upgrade our phones as we had had them for over two years, and that it was better than doing a "repair"We upgraded our old Note phones right there in the Sprint StoreWe upgraded to the Note 7, as we were told to doThe next day, the Note 7's were recalledSprint then told us to come back to the Store where we got them and exchange them for anything that we wantedThat is when we exchanged them for the Edge S7'sSprint saw us as an early termination, but, we weren'tOther than that, Chanda was amazing at the Executive and Regulatory Services; we appreciate everything that she did for us
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me even though it took Sprint months and a call to the Revdex.com for this to get resolved
I have had an overall bad experience with Sprint with their inability to respond to my initial request to look into this issue since November and am going to go with a different cell phone carrier and never return to Sprint
Regards,
*** ***

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** M*** Sprint Account xxxxx***, Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In Ms***’s inquiry, she expressed her dissatisfaction with her monthly Sprint charges being higher than quoted to her by our representatives. Ms*** requested that we adjust her billing or allow her to give her devices back to us and cancel her services We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing. Our records reflect that her lines of service are active on our Unlimited Freedom Plan, which bills $per month for the first line, $per month for the second line, and $per month for lines three though five. Ms*** can save an additional $5-per-month-per-line by enrolling in our automatic monthly payment (Auto Pay) option. Based on her chosen rate plan and equipment charges of $per month associated with her device (lease or installment billing purchase) agreements, after discounts, Ms***’s estimated Sprint charges are $plus applicable taxes and surcharges. As a result of our review, we have been unable to identify any billing error associated with her Sprint account. We spoke with Ms*** on August 11, 2017, and explained the information noted above. We further advised Ms*** that, based on her wireless communication needs and usage history, we believe that her services are active on our most cost-efficient plan for her. Ms*** indicated her satisfaction with that information but brought up additional concerns not related to this inquiry. We are pleased to inform you that we fully addressed those issues, as well We appreciate Mr***’s taking time to provide details her experiences with our retail and Customer Care representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these concerns may have caused Ms***. If we can be of further assistance with these matters, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

June 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account XXXXX*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the delay in receiving account credit for the ***se Cancelation charge on the device that she already returned. She is requesting to receive the credit as soon as possible to discontinue all collections activity and remove any negative reporting on her credit. We are p***sed to advise you that we spoke with Ms*** and resolved her billing and account status concern to her satisfaction. We verified that Ms*** returned her device to Sprint and credits totaling $were applied to her account today. As a result, her account is now in final status with a zero balance due. Because Ms***’s outstanding balance is now satisfied, we have contacted the third-party collections agency, GC Services, and requested that further collection efforts on this account be discontinued. We also confirmed that no negative information pertaining to this account has been reported to the credit bureaus. We regret any inconvenience that this matter may have caused. If Ms*** has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
J*** ***

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers concerns to our attention. According to the information provided, Ms*** expressed her dissatisfaction with the lease loyalty promotion not applying the credit towards the gross installment charge, which subsequently is not diminishing the taxes incurred. Additionally, she is seeking to terminate a line no longer being usedIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingWe spoke with Ms*** on May 5, 2017, and discussed her dispute of the lease loyalty credit promotion and her request to cancel one of her lines under a lease equipment agreement. We fully explained to Ms*** that the lease loyalty credit is an offsetting credit adjustment which is different from a discount as it applies separately and not towards the monthly lease installment. The taxed amount towards the installment charge would not be affected by the credit. In an effort to promote customer satisfaction, we agreed to cancel line ###-###-#### along with the Samsung Slease agreement and facilitate the device’s return. With this action, Ms*** considers her complaint to be fully resolved We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If we can be of further assistance, or if Ms*** has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

August 1, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In her inquiry, Ms*** stated that she is not receiving the percent off her iPhone lease credit that she was offered when she purchased her deviceFurther, Ms*** stated that she was charge additional amounts totaling $at the point of sale. As a result, Ms*** is requesting that we honor the percent off her lease that she offered at the point of sale and confirm what the $charge included In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingAs stated in the targeted promotional offer, eligible customers can upgrade to a new iPhone 32GB for $per month (after a $monthly credit, on an month lease), which equates to 50% off an iPhone 32GB. As stated in the terms of the promotion, all iPhone and Plus memory configurations are eligible, however customer will receive a monthly service credit of $for months (whether on an month lease or monthly installment), regardless of memory configuration leased. Further, the monthly lease/installment price varies by customer and deviceDown payment may be required. Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypayOur records show that Ms***, per the terms of the installment agreement was required to pay a $down payment, $in taxes for the device and an Activation Fee. During our conversation with Ms***, we advised her of the above information. However, since Ms*** elected a Month Installment Agreement, she will only receive monthly service credits, which will begin to award within three billing cycles. Further, we advised her that she will receive a monthly credit of $13.59, as stated above, and that since she elected an iPhone Plus GB model device, which is a higher configuration device, she is responsible for the difference in the monthly cost of her device. We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care group. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have attempted to settle this account with Sprint but they refuse to accept paymentSprint and their collection agency both have placed this account on my credit report.I asked Sprint to remove the account from my credit report because the ERC collection agency has placed it on my credit report alsoIt's not fair to have different negative reports for account
Regards,
William V**

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:In the information provided, MrB*** stated his dissatisfaction with Sprint’s response to his previous inquiry. MrB*** stated that he was unable to upgrade his device via our Sprint website. He stated that if he takes advantage of the upgrade in store he is required to pay a $upgrade fee. He requested that he receive an Apple iPhone Plus device at no cost to him due to his issues experienced, and that his online ordering issue be resolved_ She has also failed to mention that I am unable still to order a device online, and the account has not been fixed, and the error message of "We're sorry, we are unable to upgrade your device online." is still prominently displayed whenever I do tryI believe this may be happening to more customers than just I, and they (as well) are being cheated from thisShe has also failed to mention that this has been a problem for months, and there has been no sign of actual fixes or remediation. For these reasons I requested the new phone because I was still trying to upgrade.During our discussion with MrB*** on December 29, 2017, we advised that we escalated his network ticket and we would follwith him. On January 2, 2018, we attempted to contact MrB*** to advise that the issue was still being investigated by our network team and that we would provide an update once issue is resolved. (it is 1-8-and I have yet to retrieve any resolution, and the account still does not work correctly.)Previously, MrB*** informed us that he had already upgraded his device at his local store (this was the original device, but not the one that was in question) ; however, he reiterated his dissatisfaction with his customer service experience and his inability to upgrade online. Although we were unable to identify a Sprint-related issue, (their account still does not let me order a phone, and I've sent screen shots of this Sprint related issue that she keeps trying to say is not a sprint related issue.) we previously offered a one-time $account credit as a gesture of goodwill. MrB*** accepted our offer and handling of the matter. We respectfully declined his request to provide an Apple iPhone Plus device at no cost. I am not sure of what exactly was credited to the account, the fact remains is that I am still unable to upgrade, the issue is a sprint issue, there has been no good will other than sprint trying to cheat peopleand that a service credit is not fixing the problem. I believe my remediation demand was not unreasonable, and well within Sprints capability. Regards,Ivan B***

March 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that she was offered a handset upgrade on her line of service ending in *** for no money downShe further stated that when she called our Telesales department, she was told that the down payment to place the new phone order would be $161, which she disputes. As a result, Ms*** is requesting to upgrade her handset at no charge We spoke with Ms*** on February 17, 2017, and advised that we would be willing to place an order for her under our Advanced Exchange Program so she would have a working device until she could get the down payment amount, and she declined that offerMs*** requested for our upper management to review the calls for possible miscommunication about the amount of the down paymentWe were able to review these calls and no quote of the amount of down payment was discussed with a sales associateBased on this information, we are not able to grant the change in the amount of her down payment at this time. We appreciate Ms*** for taking the time to provide us with the details of her experience with our Customer Care team and Telesales department. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance, Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext####. I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, Joel *** Executive Services Analyst

October 3, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, Maggie *** Sprint Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above referenced inquiry of MsMaggie ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** stated in May 2017, she contacted our Customer Care group to add an additional subscription to her account and she was placed on two different plans, which caused her to be billed additional monthly recurring charges Further, she stated that although we identified the error we only offered to apply a $credit to offset a portion of the additional charges she incurred. As a result, she is requesting that we correct the service plan and credit any erroneous charges that were assessed to her account. In our effort to provide clear communication about our devices, features and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. During our conversation with Ms***, we advised her that our records reflect that she subscribed to our Unlimited Freedom plan for $for the first subscription, $for the second subscription and $each for lines 3-5, however, due to a clerical error she was placed on a different Unlimited Freedom plan promotion when she activated her new subscription in May 2017. We advised her that we have corrected her service plan and applied credits totaling $to offset he additional charges she incurred. Ms*** accepted the offer and is satisfied with the resolution. We appreciate Ms***’ taking the time to provide us with the details of her experience with our Customer Care group. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. We regret any inconvenience this matter may have caused. If I may be of further assistance with this matter, please contact me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst