Sprint Corporation

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution in the sense that the money that was taken from me without my authorization or notification was returned to me Also do apperciate that due to your invovlement Sprint decided that they would take action and return the stolen money immediatley as opposed to withtin a to six week window that they alloted themselves Sprint did call me to let me know the money was returned As per their usualy cusomter service standards they were extermley rude and felt it necessary to tell me it was my fault that I didn't remove my credit card information from the auto pay system and if I did that they could have never mad the unauthorized charge It's always nice when a company admits that they overcharged you for something, using a payment method not authorized for that use, and then blames you for it Then to top it all off they made it a point not to apologize for all the trouble they have caused making my credit card bill late due to them not refunding the unauthroized charge I know that your job at the Revdex.com is to reslove complaints, but I also no that you rate business too I would hope that you would be reviewing Sprints rating and letting them know that using people charge cards for whatever they see fit will result in a reduction in what imagine is already a low rating. *** ***

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with being charged for her second iPhone device several months after her purchase even though she was advised the point of sale that they were included in Sprint’s Buy One Get One (BOGO) promotion. We are pleased to advise you that we resolved Ms***’s concerns to her satisfaction. We confirmed that she is not eligible to receive the BOGO credit as originally advised, because both devices were not purchased in the same sales transaction. Due to this set up error, the promotional monthly BOGO adjustment will not apply on her account. Therefore, we applied credits totaling $to her account to offset the $monthly Installment Billing charges for the full month term. Ms*** stated that she is satisfied with this resolution. We regret any inconvenience that this matter may have caused. If I may be of further assistance with this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information provided, Mr*** indicates that a payment of $was deducted from his debit card without his knowledge for devices that he stated he returned. Mr*** requests that we refund the disputed payment. During our discussion with Mr*** on May 23, 2017, we confirmed with him that our records do not reflect that he returned the above mentioned devices. In accordance with the Terms and Conditions of Mr***’s Wireless Agreement and the Installment Billing Agreements (IBA), Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to for Sprint. For additional information regarding this matter, please visit www.sprint.com/termsandconditions. Furthermore, Sprint sent a letter to Mr*** April 11, 2017, advising him that the outstanding account debt payment would be processed within days from the date of the letter. After further research, we determined that Mr***’s financial account information was stored in our billing records for future payments towards the account. This led to the processing of the above-referenced paymentOur records reflect that Mr*** disputed the above-referenced payment with his bank, and the payment was returned to Sprint on June 26, 2017. We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Mr*** can contact me by the calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jersie KJersie KExecutive Services Associate Analyst JK/jf

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I accept this offer to resolve the matterAnn H is also aware that $was charged to my account for an insurance deductibleThis money needs to be credited to my account as well

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have reviewed my inbox for emails on May and May and see no correspondance from SprintI ask that the emails are forwarded again and sent to me to review and respond to.I also would like to repeat that I was not given a hotspot device nor requested one or its hotspot servicesMy request for a full refund for this service and device remains the same
Regards,
*** ** ***
*** ***

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Revdex.com: I also did leave messages and she did not return callsBut I was able to call Sprint and receive the dealIt took over an hour because the person I spoke to was not familiar with a lot of things.So I hope this is not the way my service will go with this company
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 18,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** A***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Mr*** A***We appreciate your
assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Mr***’s inquiry, he advises that he returned the Airave device over a month agoTherefore, he is disputing the non-return fee assessed to his account, and requesting an additional credit
Our records reflect that the Airave device was returned to us on February 22, We regret the delay in applying a credit to offset the non-return feeThere were two Airave devices in the one package sent back to our warehouse, which could have resulted in the delay in processing Mr***’s account creditAs a result, we applied a $credit to his account on March 17, 2016, to offset the non-return fee plus applicable taxes
We appreciate Mr*** for taking the time to provide details of his experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and will utilize this input to improve our training and processesIn appreciation of Mr***’s continued patronage, we applied a $credit to his account, which will offset a pending activation fee plus applicable taxes
We regret any inconvenience Mr*** may have experienced as a result of this matterIf he needs further assistance, he can reach me toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time
Sincerely,
Michal M
Executive Services Analyst

May 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com
Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate the opportunity to address his concerns. Based on the information provided, Mr*** advises that devices were charged to his account without his authorization and that he only received partial credits towards these charges. He also states that he canceled the service on his account as a result of the charges not being removed. Therefore, he is requesting that we negate his account balance Our records reflect that two phone lines were added to Mr***’s account on January 23, 2017, and canceled on February 27, 2017. We confirmed that fraudulent activity occurred on Mr***’s account, and as such, we applied credits to his account totaling $to offset all related charges. As a result, his closed account reflects a $balance During our telephone conversation with Mr*** on May 12, 2017, we explained that his account balance is for service on his phone 310-XXX-***, as reflected on his January 6, 2017, invoice, totaling $92.93. The remaining charges are for his monthly charges from the February 6, 2017, invoice. Mr*** stated that he disagreed with our findings; therefore, we sent copies of his invoices to the billing address on file on May 12, 2017, and sa follow up call for May 19, 2017, to review these invoices. During our conversation with Mr*** on May 19, 2017, he advises that he has not received the invoices. Therefore, we sanother call on May 22, 2017. On this date we were unable to reach him. We made another call, and sent and email to him, on May 23, 2017. Unfortunately, we have been unable to contact him. Mr*** responded via email on May 25, 2017, stating he received the noted invoices, and that he would contact our office if he needed further assistance. At this time, Mr***’s account balance is past due; however, we have placed a hold on the collection activity to allow him time to remit payment. If no payment is made by June 9, 2017, collection activity will commence We regret any inconvenience that this matter may have caused Mr***. If he needs further assistance, he can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** disputed the final balance reflected on her invoice after she cancelled her service in January Ms*** further indicated that when she contacted our Customer Care
department, she was advised that as long as she cancelled the account by the last day of her billing period, she would not have a balance
We regret any misunderstanding that may have occurred regarding Ms***’s monthly Sprint charges, as well as well as any delay in bringing that matter to resolutionOur records reflect that Ms***’s service was activated on December 17, 2015, and cancelled on January 26, As outlined in our Terms and Conditions of Services, monthly service charges for Sprint services are billed one month in advanceHowever, call details listed on customers’ invoices reflect call activity from the previous billing cycle
During our February 17, 2016, discussion with Ms***, we explained the information outlined above and explained her monthly charges to her in detailOur review of
Ms***’s recent billing revealed no billing errors, however, in an effort to reach an amicable resolution regarding the final balance, we agreed to credit $to close the account with a zero balanceWe advised Ms*** that she will receive a final invoice reflecting the credit that was applied, and confirming the zero balance
We regret any inconvenience this matter may have caused, as well as the circumstances that led Ms***’s decision to cancel her service with usIf we can be of any further assistance with this concern, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand
p.m., Central Time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have proof that I returned the I phone in he line ending in ***And I also let the customer care rep trying to get in contact with me that I did not want to talk to him with out presenting me with a resultionBecause every time I call I ended up being in the phone for hoursI also have proof of this email I sent to him stating thatIf sprint has a resultion I would like to know what it is before wast my time talking to them
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11555556, and find that this resolution is satisfactory to me
I replied by email to their requests and didn't hear back from SprintI prefer email responses so you have a record of the conversation
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Case *** Sprint Account xxxxx***, *** *** To Whom It May
Concern: The above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received from your office, Ms*** states that she is dissatisfied with billing on her accountShe attempted to complete a change of ownership of the accountHowever, the change of ownership was not completedThe service was then canceled and a balance remained on the account, causing her to receive collection noticesShe is requesting that the balance be addressed and that she no longer be required to pay any funds towards the balance Based on our research and due to any possible misunderstanding, in an effort to bring about an amicable resolution, we agreed to provide a one time credit to Ms***’ account totaling $for the disputed amountThis brings the balance on the account to zeroIt is now closed in good standingMs*** confirmed satisfaction with the resolution We regret any inconvenience that this matter may have caused Ms***. If I can be of further assistance with this matter, she can contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customer’s concern to our attention In Ms***’s inquiry, she expressed her concerns with the cost of her monthly recurring charges upon contacting our Customer Care group in February 2017, to update her price plan to our 40GB Data plan for her four lines of service, enabling her to reduce the cost of her monthly recurring charges. Ms*** stated that she was informed that two of her lines of service would only have talk and text for $per line/per month and the cost of her monthly recurring charges would total $per monthHowever, her monthly recurring charges have exceeded the quoted amount. As a result, Ms*** contacted our Customer Care group again and elected to update her existing price plan on two of her lines of service and she asserts that she was overcharged for services. Lastly, Ms*** indicated that she has contacted our Customer Care group multiple times since February to reduce the cost of her monthly recurring services without success, resulting in her account reflecting a past due balance. As a result, Ms*** requested that Sprint review these matters and provide her with an amicable resolution Sprint has reviewed Ms***’s complaint. According to our records, we confirmed that Ms***’s price plan was updated to our 40GB Data Share plan in February 2017, per her requestThe cost of the aforementioned price plan is $per month, and each line of service sharing this plan is assessed a $Phone Access charge per month. In addition, Ms*** also subscribes to Total Equipment Protection (TEP) plan and is being assessed monthly lease charges in association with her four lines of service. Prior to Ms***’s invoice dated May 31, 2017, she was not assessed the $Phone Access fees per line. Effective this billing statement, she was assessed $Phone Access fees on three lines of service, increasing her billAccordingly, her monthly recurring charges are approximately $per month. In an attempt to reduce her bill again, our Customer Care group updated the price plan on two lines of service to our 2GB plan on June 2, 2017. As a result, Ms*** was assessed charges for two separate price plan as indicated on her July 1, 2017, billing statement. Ms***’s price plan was changed for a third time on July 28, Due to the attempts to reduce her monthly recurring cost, we applied a total credit of $to negate the prorated charges and double monthly recurring charges as indicated on her July 1, 2017, billing statementThis credit is reflected on her August 1, billing statement During our conversation with Ms*** on August 10, 2017, she indicated that phone number ending in *** was stolen and not in use; however, this line of service is associated with an active Lease AgreementWe confirmed Ms*** activated an iPhone device on phone number ending in *** on May 23, 2015, via Sprint’s 24-Month Leasing programWe note that per terms of the Lease Agreement and upon completion of the lease, Ms*** has the option to tuher device, purchase her device via the Lease Device Purchase Amount option, Sprint’s Fair Market Value (FMV) price or continue to lease the device on a month-to-month term. We determined that Ms*** fulfilled her Lease Agreement in May for the aforementioned phone line and was converted to a month-to-month lease termAccordingly, her account was assessed a monthly lease charge of $per monthAt this time, Ms*** would be responsible for the Sprint’s Fair Market Value (FMV) price of $plus applicable taxesSince Ms*** no longer has the device associated with phone line ending in ***, in an effort to ensure a satisfactory resolution, we cancelled the month-to-month Lease Agreement along with aforementioned phone line effective August 10, 2017, with the waiver of Sprint’s Fair Market Value (FMV) of $ Last, we provided Ms*** with a breakdown of her monthly recurring charges including the price plan, Total Equipment Protection (TEP) plan, and monthly lease charges. As such, we agreed to follwith Ms*** upon receipt of her next billing statement to ensure that she is being billed correctly for services, and she has the best price plan for her wireless needsMs*** acknowledged the information and resolution relayed to her We regret any inconvenience Ms*** may have experienced as a result of this matter. If she needs further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

April 21,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***We
appreciate your bringing our customers’ concerns to our attention
In her inquiry, Ms*** expressed concerns regarding unauthorized attempts to file multiple claims with our Total Equipment Protection (TEP) vendor, Asurion, using her name and account informationMs*** requested that we investigate the matter and ensure that this type situation does not occur again
We regret any misunderstanding that may have occurred related to Ms***’s reported account access concernsOur records reflect that our TEP vendor, Asurion, confirmed that fraudulent claims for replacement equipment were attempted using Ms***’s mobile number between March and 26, 2017, but that all of those attempts were declinedWe identified that the claims originated via our website at www.sprint.com/tep and that representatives of our Fraud department contacted her to advise that the fraudulent activity appears to involve a compromise of her personal e-mail accountWe recommended that she change her personal e-mail password and assured her that we updated her Sprint account profile in an effort to prevent such activity in the future
We regret any frustration this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

Tell us why hereSeptember 6, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr*** inquiry, he states that he wanted to established service with Sprint under the “Cut Your Bill in Half” CYBIH promotion; however, he has been unable to get details regarding how the program worksAs a result, he is requesting that Sprint assist him with this matter. On December 5, 2014, Sprint launched its new promotional offer, Cut Your Bill in Half Event, encouraging other service provider’s customers to switch to Sprint and Sprint will cut their monthly rate plan in half. For a limited time, Sprint will provide unlimited talk and text to anywhere in the U.Swhile on the Sprint network and Sprint will match the customer’s data allowance for one-half of the cost they are currently paying for their monthly rate plan. Other Service provider’s customers switching to Sprint need to follow these simple steps to take advantage of this limited-time offer: Visit *** to upload a copy of their current billBring a copy of their latest bill and all of the phones on their other service providers account to turn in to their local Sprint store. A Sprint representative will select the service plan that most closely matches the data allowance in their current monthly rate planGet their new phone with one of our leasing options, Sprint Easy Pay(SM) installment billing, or pay full retail price for the device. The discount applies to base service plan onlyExclusions and restrictions applyMore information about Sprint’s Cut Your Bill in Half Event can be found at ***. During our discussion with Mr*** on August 29, 2016, he advised that his concerns have been addressed, and he has elected to remain with his current service providerHe also sent Sprint an email confirming the same on September 2, We regret any inconvenience Mr*** may have experienced as a result of this matter. We thank him for taking the time to provide us with the details of his experience with our store and customer service representatives. Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr***’ feedback and will utilize his input to improve our training processes. If Mr*** has any further concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, through Friday between a.mand p.m., Central Time Sincerely, Sean ***Executive Services Analyst

July 7,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt
of the above-referenced inquiry of Mr*** ***We appreciate your bringing our customers’ concerns to our attention
According to the information received in his inquiry, Mr*** stated that he is no longer able to access his voice mail and has been unsuccessful in resolving this matterHe requested that we resolve the issue immediately so he can access his voice mail messages again
We appreciate Mr***’s taking the time to provide us with details regarding his most-recent experiencesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We regret any inconvenience that may have caused Mr*** to contact your agencyAfter speaking with Mr*** on June 27, 2017, we forwarded his concerns to our Technical Support Team for investigation due to the nature of his complaint
We are pleased to inform you that we have completed our investigationWe also followed up with Mr*** via telephone today and provided him with the instructions to reset his password
If we can be of further assistance regarding these matters, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** or by calling *** Wdirectly at ###-###-####We are available Monday through Friday between 9:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

May 12, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Case *** Dear Mr***:
On May 4, 2017, Sprint received an inquiry submitted by your office on behalf of *** ***. According to the information provided, Mr***’ monthly service charges are to be $180, plus taxes; however, he indicates that he is being billed more. Mr*** also expressed his dissatisfaction with the level of service received while attempting to resolve her concerns. We appreciate your assistance in bringing Mr***’ concerns to our attention The Family Unlimited plan has a monthly service charge of $for the first two lines of service and $for each line from the third up to the tenth line when activated with a non-discounted device. An additional $monthly Subsidized Phone Charge per line is billed when a discounted device is activated on phone lines with this service plan. Customers can find the full details of this plan as well as all of our current plans at www.sprint.com. We regret any confusion regarding Mr***’ monthly service charges. On May 11, 2017, we contacted Ms*** to discuss her husband’s concerns in detail. Because Mr*** accepted discounted devices for the lines ending in *** and *** in exchange for a two-year Subscriber Agreement, the account was billed a $Subsidized Phone charge per line. In an effort to resolve this matter, we applied a promotion to the Family Unlimited plan that will waive this charge through the end of Mr***’ two-year agreements. Additionally, credits totaling $were applied to offset the disputed charges included on the April invoice. As a result of these credits, the account reflects a remaining balance of $ We appreciate Mrand Ms*** taking the time to provide us with the details of their experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mrand Ms***’ feedback and that their concerns have been forwarded to the appropriate managerial staff for further review If additional assistance is required, Mror Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

February 9,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** *** ***
Sprint Account xxxxx
Sprint Case
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of
*** *** *** submitted on January 12, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with her attempts to address her account concernsMs*** stated that she received notification from Sprint that two, iPhone devices were purchased on her account via Sprint’s website, www.sprint.com, and enrolled in our Leasing programAdditionally, Ms*** stated that an unknown third-party changed her mailing address and enrolled her account into Sprint’s electronic billing (e-Bill) programAlso, Ms*** stated that she notified Sprint that she did not authorize the aforementioned purchases and that Sprint has been investigating her account concernsTherefore, Ms*** requested that Sprint review this matter and adjust her account accordingly
Sprint has reviewed Ms***’s complaintOur Fraud Management group investigated Ms***’s equipment concerns on February 2, 2017, and determined that an unknown third-party engaged in fraudulent activity on Ms***’s accountAs such, Sprint cancelled the fraudulent lines associated with phone numbers ending in *** and ***, and cancelled the respective agreements on February and of 2017, and Sprint applied total adjustments of $1,to her account to offset the fraudulent charges associated with the aforementioned equipment ordersThe adjustments will be reflected on her February invoice
We spoke with Ms*** on February 8, 2017, to discuss this matter and we relayed the aforementioned information and resolution to herMs*** expressed her satisfaction regarding the resolution of her account concerns
We are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Ms***’s account concernsPlease be assured that we take every inquiry seriously and that we appreciate Ms***’s feedback
We apologize for any inconvenience we may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, *** *** stated that Sprint has not had service on the U.SVirgin Islands for days, and Sprint indicated it was due to Hurricane IrmaHowever, Mr*** states that Hurricane Irma did not hit the U.SVirgin Islands. He desires to have repairs made to the network and requests account credits for the inconvenience. We have made multiple attempts to contact Mr*** regarding his concern. We attempted to reach him via phone and email on September and 22, An additional attempt was made via letter on September 25, 2017. As indicated in all contact attempts, we will need to speak with Mr*** directly due to the nature of his concern Due to the severe damage caused by Hurricanes Irma and Maria and the impact on Sprint’s network, technical staff have mobilized to review the state of our sites in Puerto Rico and U.SVirgin Islands and to expedite the reconstruction process to reestablish communication as quickly and safely as possible for all of our customers. For additional information and updates, customers may visit ***/***-***-***-***. We regret any frustration this matter may have caused. If *** *** requires additional assistance, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension ***. I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst