Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSprints' Customer Care department needs training improvements
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I spoke with Minnie on the phone a couple weeks ago, and told her how unsatisfied I was with Sprint, and the way my issue was handled. I told Minnie that they should honor what was offered to me, even if it was a mistake on their end. I didn't just make one payment, but two for the amount around $170. Then, after different billing cycles I had to fight to get my old plan back, and I am not sure why even though the reps I spoke with told me that it was a mistake on their end. For the time I had to put into this, I feel that is only fair.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: you guys just moved it to the following months billI was getting ready to accept this and then I looked at this months bill it's still thereYou guys did not remove it just simply pushed it to the following months bill how is this resolving it?
Regards,
Brenda Z***

July 17, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with our withdrawing funds from his bank account to satisfy the outstanding past-due balance reflected on his closed Sprint account, advising that he had established arrangements with the outside collections agency assigned to his account to satisfy that amount. He also disputed our informing him that the payment was authorized by himMr*** requested that we provide a refund of that $1,payment, bring his Sprint account balance to zero, and update his credit reporting to reflect that the debt has been paid in full We regret the circumstances that led to Mr***’s decision to terminate his Sprint services, as well as any misunderstanding that may have occurred related to his disputed payment. Our records reflect that Mr*** terminated his services with us on December 6, 2016, with an unpaid balance due of $1,135.93. Because we did not receive payment of that amount in a timely manner, his account information was forwarded to an outside agency for collection on January 12, 2016. Pursuant to our Terms and Conditions of Service and a letter sent to Mr***’s billing address of record on April 20, 2017, we processed a payment to satisfy his past-due account balance using a bank card on file on May 10, 2017. During our conversation with Mr*** on July 14, 2017, we explained the information outlined above. We also informed him that we are unable to identify any error on the part of Sprint related to his dispute and assured him that his Sprint account is currently in closed status with a zero balance We regret any inconvenience Mr*** may have experienced as a result of this matter and the loss of his business. If we can be of further assistance with this issue, he can contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #1***, *** *** Sprint Account #xxxxx*** Sprint Case #***
To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided Mr***, expressed his dissatisfaction with the data feature on phone line ending in ***As such, he believes that Sprint is throttling his dataAs a result, he requested that Sprint correct this matter and restore his data We are dedicated to providing our customers world-class wireless services at the most competitive pricing levels possible. Sprint manages its network with the goal of delivering the best possible wireless broadband Internet access experience to its customers. Wireless network resources are not infinite. Managing the network is essential to promote the use and enjoyment of wireless data by our customers. We use reasonable network management practices that are consistent with industry standards. Just as the Internet continues to change and evolve, so, too, will our network management practices to address the challenges and threats on the Internet Sprint reviewed Mr***’s accountOur records reflect that his account currently is configured with an unlimited data service plan optionSprint does not currently apply temporary data speed reductions to our unlimited data service plan optionsHowever, to help protect against the possibility that customers may occupy an unfair share of network resources, unlimited data plan customers who use more than 23GB of data during a billing cycle will be prioritized below other customers for the remainder of their billing cycle, in times and locations where the availability of network resources is constrainedAffected unlimited data plan customers may notice temporary changes in the performance of certain applications when they are on constrained sites as compared to other users especially if such affected users are engaged in data-intensive activities. Performance will return to when the cell site is no longer constrained or the customer moves to a non-constrained location. Affected unlimited customers will still be able to enjoy unlimited quantities of data without overage charges or data caps even if their usage exceeds the threshold for Sprint's QoS practicesIn addition, Sprint may adjust periodically the applicable threshold for Sprint's QoS practicesSee sprint.com/networkmanagement for additional details If Sprint didn't manage its network, our customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of the serviceBy engaging in reasonable and responsible network management, Sprint can deliver the best possible broadband Internet access experience of its customers. Additional information regarding Sprint’s network management and performance is available at Sprint.com/networkmanagement. We constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers. A review of Mr***’s account records and service levels do not reveal that we are experiencing any network issues in his service area. Mr***’s concern may be device related and we would recommend that Mr*** visit his local Sprint service and repair center for a diagnostic testing on his device. We spoke with Mr*** on April 12, 2017, and relayed the above information to himDuring our call, we agreed to process and advance exchange order and waived the $device replacement feeThe device will be sent to Mr***’s billing address on file within 3-business daysDuring a follow up call with Mr*** on April 12, 2017, we offered and Mr*** accepted a one time courtesy adjustment of $Mr*** was satisfied with the resolution provided We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr***can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

December 5,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry
of Mr*** *** ***We appreciate your assistance in bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed his dissatisfaction with our assessing charges to his Sprint account for gift cards about which he has no knowledge and has not received, as well as the subsequent interruption of his Sprint services as a result of those chargesMr*** requested that the charges be removed and that we restore his services
We regret any possible misunderstanding that may have occurred related to Mr***’ billing and service interruptionOur records reflect that Mr*** previously brought his dispute to the attention of our Customer Care department on November 23, 2016, and that, at that time, we confirmed that the disputed charges were the result of third-party content that was subscribed to from equipment associated with his Sprint account and purchased via the Apple iTunes applicationOur representatives also explained that our records did not reflect any interruption of his Sprint service in relation to the Apple iTunes application or his account balance
Although we were unable to identify any error on the part of Sprint related to the noted charges, our representatives applied credits totaling $to Mr***’ Sprint account to offset the disputed charges in fullIn addition, Mr*** advised that he changed the referenced mobile number and unsubscribed all of his lines of service from the disputed third-party content provider and blocked access to all third-party content from his lines of service
During our November 28, 2016, follconversation with Mr***, we verified the information outlined aboveHe expressed his satisfaction with the resolution of his reported concerns
We regret any frustration these matters may have caused but are pleased that we were able to resolve Mr***’ reported concern to his satisfactionIf we can be of further assistance with these issues, Mr*** can contact me directly by calling our department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

Tell us why here...April 27,
Consumer Specialist
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of
the above-referenced complaint of Ms*** *** submitted on April 11, We appreciate your assistance in bringing our customer’s concern to our attention
Ms***’ filing expressed her dissatisfaction with the inability to return the device associated with phone line ending in ***Ms*** stated that she ordered an iPad Mini device associated with phone line ending in *** via Sprint.com on-line servicesHowever, upon receiving the iPad Mini device, she discovered it was established on another Sprint accountMs*** further stated that she was informed to visit a local Sprint Retail Store location to exchange the iPad Mini device; unfortunately, she was unsuccessful with returning the referenced deviceTherefore, Ms*** contacted our Customer Care group and requested a return kit for the iPad Mini deviceHowever, Ms*** did not receive the return kit, per her requestTherefore, Ms*** requested that Sprint review this matter and send her a return kit accordingly
Sprint has reviewed Ms***’ complaintAccording to our records, on March 28, 2017, Ms*** activated two iPad Mini devices associated with phone lines ending in *** and *** via Sprint’s Monthly Installment programOur records further indicate that Ms*** contacted our Customer Care group and requested a return kit associated with phone line ending in *** within Sprint’s Satisfaction Guarantee return period
Please note effective on January 6, 2017, Sprint is offering a 14-Day Satisfaction Guarantee on returnsCustomers can utilize Sprint service without being liable for service and device chargesThe Sprint 14-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase price or down payment, Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returnedFurthermore, restocking fees are not applicableThis policy may not reflect the additional return policies of our authorized third-party dealers or retailersAdditional information regarding Sprint’s full return policy can be found at www.sprint.com/returns
We spoke with Ms*** on April 10, 2017, and discuss her concernsTo satisfactorily resolve this matter, we have agreed to send Ms*** a return kit to the address on file to facilitate the return of the iPad Mini deviceWe have confirmed on April 17, 2017, the iPad Mini device associated with phone line ending in *** was returned to our Returns warehouseAt that time, our Customer Care group cancelled the Installment Billing Agreement associated with phone line ending in *** and applied a credit of $to offset the Installment Billing accelerated cancellation chargeWe spoke with Ms*** on April 21, 2017, and relayed the above information and resolution to herMs*** acknowledged the information provided to her
We regret any inconvenience Ms*** may have experienced while attempting to resolve this issueIf Ms*** has any questions concerning the issues discussed herein, please do not hesitate to contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time
Sincerely,
Cheryl S
Executive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced complaint of Mr*** ***Thank you for forwarding our customers concerns’ to our attention. In his inquiry, Mr*** stated he changed his plan on his three lines of service and believes he was quoted $for the total cost; however, the bill reflects a $difference. He also stated that he purchased a phone with a two-year service agreement and changed his service plan. Since the service plan change, he is being assessed a $fee for his device, which he is disputing. He stated, to address the matter, we previously added a $recurring credit to offset the fee through November 2017. However, he has a prorated fee on his May invoice which he is disputing. As a result, he is requesting assistance with these matters We reviewed Mr***’ account and confirmed his service plan changed effective his billing cycle beginning on April 3, 2017. The cost of the plan is $for line one, $for line two and $for line three totaling $105. If automatic payment is set up on the account, each line receives a $discount and the total is $per the terms of the promotional service plan. We are unable to identify a billing error and regret any possible misunderstanding. We confirmed phone number ending *** is under a two-year service agreement through November 2017. According to the terms of the noted promotional service plan, he is correctly being assessed a $Phone Subsidy Charge. This is not a Sprint billing error. We previously added a recurring $credit to offset this charge through November 2017, as a gesture of goodwill. We confirmed that Mr*** was assessed a prorated charge of $22.50, and an additional $charge. To address the matter, we confirmed his account received the $recurring credit, but he is due a credit for the $amount. To fully resolve, we issued this credit on May 17, We regret any inconvenience Mr*** may have experienced as a result of this matter. If he needs further assistance, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

February 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case ***
To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr. *** stated that he canceled his account and returned his devices within the 30-day return period because he was not satisfied with the level of service coverage he received while visiting a relative. He stated that although he returned all of the devices he received a collection notice from a third-party collection agency. As a result, he is requesting that we cancel the account, credit the balance and cease all further collection activity. During our conversation with Mr***, we apologized for any inconvenience he may have experienced as a result of this issue. Further, I advised him that our records reflect that he canceled his account and returned the devices within the 30-day return period; however, due to a clerical error the Early Termination Fee on phone ending *** was inadvertently not waived. As a result, we applied a credit of $to offset the final balance on the accountThe account is closed and reflects a zero balance and all collection activity has been discontinued. Mr*** accepted our offer and is satisfied with the resolution We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

September 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information received, Mr*** stated that he was not informed at the point of sale that at the end of his Lease Agreement that, in order to own the device he would be required to pay an additional purchase option amount. He also stated he was not informed that he would have to pay a deductible when using the Equipment Replacement portion of the Total Equipment Protection plan option he electedHe is requesting Sprint to replace the damaged device, cancel the Total Equipment Protection (TEP) plan option, and allow him to own the leased device without having to pay the purchase option price at the end of the Lease Agreement Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit *** All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Mr*** device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP; he may contact Asurion, the program administrator, to file a claim. A $up to a $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at ***Our records reflect that Mr*** started service with Sprint on August 12, 2016. Sprint has reviewed Mr*** complaint. Our records show that he elected a Lease Agreement for the devices on his account and acknowledged this information by his signature at the point of sale; in addition to this information being available via his sprint.com account. We spoke to Mr*** on September and 6, 2016, and informed him that, we were able to confirm that phone number ending *** was purchased on a lease agreement and that this information is disclosed on his bill every month. However, due to the device being damaged, he was informed to contact Asurion, the TEP program administrator, to file a claim. He stated that he has repaired the device out of pocket through a third party company. We educated him on the terms and conditions of TEP as stated aboveAlthough we maintain that no credit is due, to bring about an amicable resolution we offered and he accepted a one-time credit of $to his account. As a result, his account reflects a balance due of $70.72. Mr*** agreed to retain his subscription for TEP. He confirmed satisfaction with the resolution providedWe regret any inconvenience Mr*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Mr*** can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Associate Analyst

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in Ms***’s inquiry, she states that she started a new lease agreement when she upgraded her iPhone in December 2016. She further advises that she returned her previous iPhone device; however, her account was assessed an early lease cancellation fee on her June invoice. Therefore, she is requesting that we review this matter. Our records reflect that Ms*** upgraded to an iPhone on December 14, 2016, and returned the iPhone 6s on December 23, 2016. As a result, we determined that Ms*** was assessed a lease cancellation fee in error. Ms*** remitted payments to offset this charge in July 2017. Consequently, we applied credit to Ms***’s account on August 3, 2017, to offset the early lease cancellation charge totaling $476.65, creating a credit balance. Ms*** was satisfied with our handling of this matter. We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** expressed his dissatisfaction with the level of customer service provided during his attempts to get his billing issue rectified, stating that he was still billed for international calls made in Canada, and he was back in Texas. Mr*** requested credit for the disputed charges We regret any frustration that Mr*** may have experienced regarding his billing concernsWe attempted to contact Mr*** via the e-mail provided, *** and by phone on April 27, May 2, and 8, 2017, to discuss his complaint in detail, but we were unable to reach him. We also mailed a letter to the address on file on May 5, 2017, asking Mr*** to contact us Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** stated that he purchased devices online at Sprint.com and received a promotion for a $service credit and $service credit for months. However, the $service credit is not awarding on his account. He stated that he contacted our Customer Care department and was advised that the discounts cannot be combined. As a result, he requested that Sprint review this matter and honor the promotional offers quoted when he purchased his new devices. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our conversation with Mr*** on August 1, 2017, we explained that our records reflect that when he upgraded to new devices, his account was eligible to receive a $loyalty service credit based on his service planOur record further reflect that based upon the device he selected, he could receive percent off the lease payments for the deviceHowever, as stated in the promotional materials, certain restrictions may apply and since the $service credit is not combinable with the percent off device promotion, he received the percent off promotionWe value Mr***’s business and in and effort to reach an amicable resolution to this matter, we provided an account concession credit of $to offset the $service credit on his May through July billing statementsGoing forward, Mr*** understands that he will receive the percent off promotion. Mr*** confirmed that his issue is resolved. We appreciate Mr*** for taking the time to provide us with his feedback regarding his experience with our customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that his matter may have caused. If I can be of further assistance with this matter, Mr*** can contact me the calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Cases *** To
Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in her inquiry, Ms*** advises that she was told that she could cancel her phone on July 19, 2017, without incurring an Early Termination Fee (ETF). She also advises that she was later informed by one of our representatives that her two-year agreement would be satisfied on August 9, 2017, and that we cannot cancel the service until August 19, 2017. Therefore, Ms*** is requesting that Sprint credit the monthly charges that have been assessed after the time she believes she should have been able to terminate her service During our conversation with Ms*** on August 14, 2017, she requested to cancel her two phone lines. At her request, we canceled the two phone numbers ending in *** and ***. We advised her that the balance due for the July 17, 2017, invoice is $34.97, which she paid in full. We further advised Ms*** that future invoices will reflect a $monthly charge plus applicable taxes for the tablet line. She confirmed that all of her billing concerns have been resolved We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Ms*** states that she switched to Sprint because of a promotional rate offer of $per month for lines of service; however, when she received her first bill, it was more than the quoted amountMs*** expressed her dissatisfaction with our Customer Care department, while attempting to have her billing concerns addressed, stating that she received conflicting informationAs a result she requested to have her bill corrected and to have the monthly quote of $honored We regret the circumstances that led to Ms***’s filingOur records reflect that Ms*** completed a change of account ownership on April 25, 2017, for numbers ending in *** and ***Both lines were placed on the Unlimited Freedom (with AutoPay) service plan for $per month; however, the outlined monthly amount was only for the service plan and did not include any equipment charges for an Installment Billing or Lease AgreementAdditional equipment charges are optional and can vary depending on the customer’s device of choice and purchase optionAs of May 1, the service plan was changed to the Unlimited Freedom New Account Promo plan for $per month for lines, contingent upon AutoPay enrollmentAs a result, Ms***’s monthly bill estimate for her service plan and device leases is $before taxes We spoke to Ms*** on May 4, 2017, and explained our aforementioned findings; Furthermore; with respect, we outlined that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections, device Lease or Installment billing options, and additional purchases or subscriptions can result in invoice balance changes. Although we were unable confirm a Sprint error, in an effort to reach an amicable resolution, and as a goodwill gesture, we offered to issue a one-time credit of $to offset one month’s service chargesWe are pleased to inform you that Ms*** accepted the outlined information and accepted our credit offer. Accordingly, Sprint considers this matter fully addressed and resolved. As a result, no future account credit will be applied. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie *** Executive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** stated that we are charging his Sprint account for an Apple iPhone 6S device that he obtained as part of a recent buy-one-get-one-free promotional offer and that he has been unsuccessful in resolving that concern with our representatives. Mr*** requested that we refund the full amount of the free phone We regret any misunderstanding that may have occurred regarding Mr***’s equipment billing. As outlined in the terms of the referenced promotion, Sprint offered customers the option of purchasing one Apple iPhone 6S 16GB device via Sprint’s Month Lease program and getting one monthly service credits to offset the cost of a second Apple iPhone 6S 16GB device purchased simultaneously. During our conversation with Mr*** on May 16, and 19, 2017, we explained the above information. Additionally, we confirmed that Mr*** elected to purchase two Apple iPhone 6S 32GB devices via Sprint’s Month Installment program. As a result, these devices were not eligible for the above-mentioned promotion. As a gesture of goodwill, and in an effort to reach an amicable resolution, we offered to apply service credits totaling $to Mr***’s Sprint account to offset the cost of Month’s of the above-mentioned installment agreement executed on October 8, 2016. In addition, we offered Mr*** the option to return one of the Apple iPhone 6S devices purchased on October 8, 2016, after months, in good condition, and we would apply account credits to offset the remaining equipment charges. Although we were unable to identify any Sprint error related to his disputed billing, we offered Mr*** the option to cancel his Sprint services and return the devices purchased with Sprint Installment Agreements *** and ***. In exchange for the timely return of the associated equipment, in good condition, we would apply account credits to offset the remaining equipment charges. Mr*** requested time to review our offers and acknowledged that these offers will expire on June 19, We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these issues or he would like to accept one of our offers detailed above, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

Sprint has repeatedly changed my bill without notifying meIn the over a year I have had sprint I have never paid a consistent rate over consecutive monthsThis despite being promised by numerous sales representatives that my bill would not changeMy bill has gotten bigger every month despite electing to lower the amount of services I receiveI am aso being hit with a nearly 10$ "lower credit rating" charge, this despite the fact I have a credit rating in the mid 700'sI was never informed I was to be hit with this charge when signing up
Regards,
*** ***

September 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Ms*** stated that she transferred her wireless service for five lines from *** to Sprint and has not received the Visa reward cards for three devices she turned in, as per our Contract Buyout promotion, to reimburse her for cancellation charges assessed by her previous wireless provider. As a result, she is requesting that Sprint honor the promotion in order to cover her switching costs We regret any possible misunderstanding that may have occurred related to our referenced Contract Buyout promotion, which invited qualifying customers from certain wireless service providers an opportunity to port their mobile number(s) from those providers to Sprint and to receive reimbursement for any service cancellation or equipment pay-off charges assessed. Ported numbers must remain active on our network in good standing for at least days to qualify for the validation process. Additionally, qualifying criteria for the promotion requires that potential participants turn in the equipment from their previous wireless provider. Our records reflect that Ms*** turned in three devices that were associated with three of phone numbers that she ported in We spoke to Ms*** on August 24, 2017, and advised that an itemized final invoice from her previous wireless provider was required to confirm the switching costs that were incurred. We confirmed the requested documents were received. In an effort to reach an amicable resolution to this matter, a registration for her Contract Buyout promotional reward cards was manually submitted for a total of $1,with a to hour validation period and a delivery time of up to days. We made multiple follow up attempts to Ms*** to outline our findings; however, we were unsuccessful in reaching her. However, based on the outlined information, Sprint considers this matter fully addressed and resolved. In addition, should Ms*** like to track the status of the expected reward cards, she is welcomed to visit www.sprint.com/switchtosprint, which also references a toll-free number for customers to contact for cards that may be lost, stolen, or not received If we can be of further assistance with this matter, Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Sunday through Thursday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Michal M. was very polite and handled this problem in a professional manner, and I agree with the settlement
Regards,
*** ***

April 13, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that devices were ordered and activated on her account without her authorization. She requested the subscriptions cancelled and declared fraudulent, with credit towards all associated devices and monthly service charges We made unsuccessful attempts to contact Ms*** on March and April 3, 2017. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. In accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint We regret any inconvenience this matter may have caused. If Ms*** would like to further discuss this matter, she can contact our office toll-free at ###-###-####. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, *** R Executive Services Analyst