Sprint Corporation

September 27, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of Tamica [redacted] Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of MsTamica [redacted] , regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to have her payments set up biweeklyMs [redacted] states that she set up biweekly payments of $for two months and the most recent payment did not go through.We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experience with our Customer Care representatives Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to set up multiple payment arrangementsWe researched Ms [redacted] ’s payment arrangements and verified that she did in fact have a payment arrangement for $52.16; however, it was cancelled due to a different amount being due on the accountAt the time the arrangement was set she only had a past due balance of $ After it was set, another invoice generated for $108.07, for a total balance of $Anytime a payment arrangement is made and processed it must be for at least half of the entire balanceIf new charges are placed on the account a new payment arrangement must be made.We initially spoke with Ms [redacted] on September 13, We then offered to research and attempted to reach her by phone and email on September and 15, with no successIf additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time.Sincerely,Dianah A.Executive Services Analyst Tell us why here

July 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] Thank you for forwarding our customers concerns to our attention In his inquiry, Mr [redacted] indicated his is on the Galaxy Forever program and is eligible for a yearly upgrade On April 15, 2017, he upgraded from the Samsung Sto the Samsung Son our website; however, he was assessed two lease cancellation fees although he returned two Samsung Sdevices He further stated that he contacted our customer service department to resolve the matter but indicated he is still due a credit As a result, Mr [redacted] is requesting assistance with this matter We reviewed Mr [redacted] ’s account and confirmed he is eligible for our Galaxy Forever program This program allows customers who lease a Samsung device to upgrade to the next generation model after monthly payments Customers are required to return their current Samsung device for credit of the End of Lease (EOL) fee per the program terms We confirmed Mr [redacted] was assessed two EOL fees Please note, the EOL credit can take up to one billing cycle once the device is received in our warehouse We confirmed the EOL fees were credited to Mr [redacted] ’s account As a gesture of goodwill, we issued credit for the late fees assessed on his May and June invoices We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If he needs further assistance, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To whom it may concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s complaint, he stated that he canceled services and subsequently received a bill for equipment chargesMr [redacted] is disputing these charges, stating that he mailed us the equipment Our records reflect that on September 9, 2016, Mr [redacted] obtained an iPhone plus GB device via our Sprint Lease Program Our Sprint Lease program is an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Our records reflect that Mr [redacted] canceled services as a result of porting his phone number on November 3, Because he did not return the Sprint-owned leased device, he was charged for the equipmentThese charges are validWe spoke with Mr [redacted] on February 25, but regrettably have not been able to speak with him since our investigation despite multiple attempts If Mr [redacted] would like to discuss this matter further, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Tuesday through Saturday from a.mto p.m., Central Time Sincerely, Katherine DExecutive Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks you for resolving this and taking the time to contact me Regards, [redacted]

August 28, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Inquiry [redacted] -Rebuttal, [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to the Ms***’s contacting your agency once again In her rebuttal, Ms [redacted] acknowledged that she has received requested documentation from us but that she has not had the opportunity to review that information to confirm her satisfaction with our response to her initial filing We regret any remaining misunderstanding that may exist regarding Ms***’s initially-reported device financing dispute However, as previously discussed with her and outlined in our response to her initial filing, our records reflect that Ms [redacted] accepted her disputed 18-month equipment lease on October 30, 2016, as reflected on the lease documentation she signed at that time, a copy of which was presented to her at the time of the device interaction In addition, information reflecting her associated monthly equipment lease charges have been included on her Sprint invoices since the date of that interaction As such, we are unable to identify any error on the part of Sprint related to her dispute We followed up with Ms [redacted] on August 25, 2017, to discuss any remaining concerns she may have related to her disputeMs [redacted] reiterated her belief that she did not intend to accept an equipment lease and requested that we update her agreement to an installment billing purchase agreementWe again informed Ms [redacted] that, although we regret any frustration this matter may have caused her, we must respectfully decline her request due to our inability to identify any error on the part of Sprint related to her signed equipment lease agreement As a result of Ms***’s continued dissatisfaction with our response to her inquiry, we forward her information and request to our executive management team for additional review As a result of that review, we confirmed that the actions taken in response to her inquiry were appropriate and that our position remains unchanged While we regret that Ms [redacted] remains dissatisfied with our response, we believe that her reported concerns have been fully addressed While it is our goal to amicably resolve all concerns brought to our attention, we regret that we were unable to do so in this situationWe believe that we have fully addressed Ms***’s reported concerns; however, if she would like to provide additional information for our consideration, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimeSincerely, [redacted] *.Executive Services Analyst

May 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the recent service charge increase for one of her two lines of service and with our suspending her services for non-payment within days of her service activation Ms [redacted] also stated that her payment due date does not meet her expectations or needs She requested that we correct her rate plan charges and provide a refund for the $increase already assessed and for the day her services were suspended We regret any misunderstanding that may have occurred regarding the monthly cost of Ms [redacted] ’s services However, based on her chosen equipment and rate plan options, we were unable to identify any billing error associated with her accountOur records reflect that Ms [redacted] selected our Unlimited Freedom $50+Lines 3-Free Plan for her two lines of service That promotional price plan offers customers their first line with unlimited data, talk, and text for $per month with active enrollment in our AutoPay option during the promotional period through March 31, 2018, and $per month for the second lineAfter that date, the charge for the first line of service will increase to $month with active enrollment in AutoPay However, because Ms [redacted] has not enrolled in our AutoPay option, she is ineligible for the promotional pricing We further regret any possible misunderstanding that may have occurred related to the recent suspension of Ms [redacted] ’s Sprint services As stated in our Terms and Conditions of Services, payments are due upon receipt However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored As a result, Ms [redacted] ’s services were interrupted for non-payment During our conversation with Ms [redacted] on April 28, 2017, we discussed the above-noted information and informed her that, based on our review, we have been unable to identify any error on the part of Sprint related to those concerns Additionally, we explained that, although she activated her services on March 20, 2017, her monthly billing cycle begins runs from the twenty-second of each month through the twenty-first of the following month, and her payment due date is included on each month’s invoice We also explained that her payment is due within days of the end of her monthly bill cycle end date We offered to change her monthly billing cycle effective May 30, 2017, to accommodate her requested payment due date no earlier than the twentieth day of each month Ms [redacted] accepted, and we established a follcall with her on May 22, 2017, to complete that action Although we sustain that Ms [redacted] ’s disputed charges are valid, we applied a one-time credit of $to offset the late payment fee reflected on her April invoice due to any miscommunication that may have occurred regarding her rate plan and payment due date Ms [redacted] confirmed that her issues have been addressed to her satisfaction We regret any inconvenience these matters may have caused If Ms [redacted] requires additional assistance with these concerns prior to our scheduled follcall, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

December 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s rebuttal inquiry, she is not confident that her billing issues are resolved and has requested that Sprint allow her to cancel services without incurring any cancellation fees We spoke with [redacted] on December 9, 2016, regarding her rebuttal inquiry and remaining billing concerns We informed her that we would regret losing her as a customer, and we also assured her that her monthly charges are estimated at $each month after the $Buy One Get One (BOGO) credit is applied, which is a very competitive rate for unlimited talk and text with 2GB of data We also agreed to review her December 10, 2016, invoice to ensure that the billing is consistent with this estimate and follow up with her on December 12, Ms [redacted] accepted our offer, and we contacted her on December 12, 2016, to confirm that her December invoice generated with a balance due of $as discussed As a result, Ms [redacted] decided to retain her service and no longer desired cancellation We regret any inconvenience Ms [redacted] may have experienced as a result of this matter and look forward to a long and positive business relationship If she needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

Dear Sir/Madam,This is [redacted] , claim # [redacted] .I just wanted inform you that Sprint has apologized and decided to reduce the unfair bill by 1/.Although I believe that they should have removed the whole charge,due to their approach and apology,I decided to settle the claim.This couldn't have happened if Revdex.com hasn't been involved .The same people who hanged up phone on me called me and discussed the matter they refused to hear before.I am proud of your services and I would like to thank Revdex.com for every thing.***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I just want this charge to come off my credit score this isn't fair I have to pay for something I never used I am rejecting this response because: Regards, [redacted] ***

March 20, Kansas City Revdex.com Ward Parkway Kansas City, MO [email protected] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX***, [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on March 1, We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with receiving inadequate coverage in his home service area of Deerfield Beach, FL as well as being assessed Lease and Installment Billing accelerated cancellation charges, upon cancelling his account and returning the devices to a local Sprint Retail Store locationMr [redacted] requested that Sprint review this matter, adjust his account accordingly and remove all negative reporting from the credit bureaus Sprint has reviewed Mr [redacted] ’s complaintWe spoke with Mr [redacted] on March 3, 2017, to further discuss his concerns During our conversation, we advised Mr [redacted] that we would investigate his concerns and follwith him accordinglyAccording to our records, on December 28, 2016, Mr [redacted] established service with Sprint by activating phone lines ending in ***, ***, [redacted] and ***At that time, he activated four devices via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseIn addition, our records indicate that Mr [redacted] established phone lines ending in ***, [redacted] and [redacted] on December 28, 2016, and purchased four devices via Sprint’s Monthly Installment program Please note that Sprint’s Monthly Installment Billing program provide new and existing customers an affordable option to purchase available accessories Customers simply purchase the available accessories with no or a variable down payment, depending on equipment, and agree to monthly installment payments for the items There are no service discounts for accessories purchased through Sprint Easy Pay and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for the accessories being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypayWe regret that the coverage in Mr [redacted] ’s service area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Mr [redacted] ’s billing address is located within Sprint’s “best” coverage area Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Our records indicate that aforementioned phone lines were cancelled on January 9, 2017, within Sprint’s Satisfaction Guarantee periodUpon the cancellation, of his account, he was assessed Lease cancellation, Lease Device Purchase Amount charges and Installment Billing accelerated cancellation charges as reflected on the January billing statement Furthermore, we confirmed that the devices were returned to a local Sprint Retail Store location on January 25, To further investigate Mr [redacted] ’s concerns, we engaged our Retail Stores Management team for further assistance As a result of the investigation, we have confirmed that adjustments were applied to his account to offset the disputed charges These adjustments will appear on the April billing statement In addition, we have confirmed that this account was not reported to any credit reporting agenciesSince our initial conversation, we have followwith Mr [redacted] on March 20, 2017, and relayed the aforementioned information and resolution to him Mr [redacted] confirmed that he was satisfied with the resolution provided We appreciate Mr [redacted] taking time to provide details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , Vanessa C [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal complaint to our response of Vanessa C [redacted] , regarding Sprint’s actions to resolve her account concernsThis complaint was submitted to Sprint on November 7, We regret the circumstances that led to MsC [redacted] to contact your office again According to MsC [redacted] ’s follow-up, she expressed her dissatisfaction with the inability to receive her Visa Reward Cards totaling $741.60, in accordance with Sprint’s Contract Buyout promotionMsC [redacted] requested that Sprint review this matter and honor the aforementioned promotion Sprint has reviewed MsC [redacted] ’s complaintAs stated in our prior response, according to our records, on August 30, 2017, MsC [redacted] established service with Sprint by portiphone line ending in with our Telesales groupFurthermore, on September 1, 2017, MsC [redacted] portphone lines ending in ***, ***, ***During these sales transactions, she activated four devices via Sprint’s 18-Month Leasing program We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from T-Mobile, Verizon or AT&TPorting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Regrettably, MsC [redacted] did not meet the qualifications of this promotion due to the non-trade in of her previous wireless service provider’s devices We initially spoke with MsC [redacted] on October 27, 2017, and relayed the aforementioned informationDuring our discussion, we offered to extend the Contract Buyout promotion to MsC [redacted] in exchange she would need to traher previous wireless service provider’s devices at a local Sprint Retail Store location or via our website, www.sprint.com/buyback, and provide us with a copy of the trareceipt along with her previous wireless service provider’s final billing statement indicating the Early Termination Fees or accelerated Installment Billing balance for the aforementioned phone lines MsC [redacted] stated that she attempted to return the two devices associated with phone lines ending in [redacted] and [redacted] to a local Sprint Retail Store location; however, they declined to accept her previous wireless service provider’s devices due to being damagedIn an effort to ensure a satisfactory resolution, we offered MsC [redacted] a one-time adjustment of $to negate a portion of her current account balanceHowever, MsC [redacted] did not confirm acceptance of our proposed offer Upon receipt of MsC [redacted] ’s follfiling, we spoke with her on November 9, 2017, and reiterated the aforementioned informationTo provide closure to this matter, we agreed to apply a partial adjustment to her account in the amount of $to offset a portion of the amount in dispute However, MsC [redacted] declined to accept our proposed resolution and expressed her dissatisfaction with Sprint’s position While we regret that MsC [redacted] may disagree with our findings and proposed resolution, we are confident that her concerns were addressed and resolved to the best of our abilityHowever, should MsC [redacted] wish to reconsider her position and wish to confirm acceptance of our proposed offer, we encourage her to contact the undersigned directly within days from the date of this responseConsequently, all further inquiries regarding this matter will be met with the same responseWe regret any inconvenience this matter may have caused MsC [redacted] If we can be of further assistance, MsC [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint received the phones back from us and I am wondering where they put the phones?If we were to do the return ourselves, and pay ATT ourselves, why did they take the phones from us?? What did they do with the phones we returned to them?I sent Ms [redacted] the itemized bill requested: It is my clear impression, Sprint is not willing to settle this amicably and we can't take upon ourselves to pay upwards to $2,to ATT when Sprint should have told sent us the card: This is the first time I ever hear of an American Express card regarding this matter.Last, Ms [redacted] offers to credit my account of $50: I do not want them She told me I was lying because they found "no evidence" to substantiate what I saidThis is very scary, indeed: I had no connection and I am lyingI will seek other recourse: The fist is to report Sprint to the FTC; and I will think of other avenues: The text I sent to my husband, telling him I needed help, still shows "message not sent." I do have evidence I can use, and that I will use Regards, [redacted]

Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I have filed a claim for identity theft because a Sprint Employye added to lines to my account without my knowledgeMy account number is [redacted] The lines were added on April 9th, and the additional charges to my bill are $I spoke to rep [redacted] who told she would remove the charges and did notI am very upset and want the charges removed asap.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Remove the $charges that was added when the lines were added to my account without my knowledge

**gust 25, Better Business Bure [redacted] Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Mr [redacted] has been received by our office We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] disputed the billing on his Sprint account, advising that we are not honoring promotional equipment pricing offered to him at the time of his recent device upgrade He requested that we credit the disputed charges and honor the promotion previous offered for free devices We regret any possible misunderstanding that may have occurred regarding Mr**’s Sprint billing We identified that, at the time of his upgrade, a device promotion for which his current account plan was qualified was later inadvertently removed, leading to expected equipment credits not applying We have applied a credit to offset the previously billed charges for the disputed itemsAdditionally, we have waived the remaining installment charges on the two devices in order to meet the promotion offered to Mr**Mr [redacted] confirmed his satisfaction with our resolution We appreciate Mr [redacted] taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have c**sed If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention Based on the inquiry, Ms [redacted] states that she acknowledges that her account is past due She states she made a payment and was aware of the remaining balance due by May 8, She further states that a representative informed her, if she is was unable to pay by May 8th, she could extend her payment arrangement through the Sprint Zone application or via our website at www.sprint.com Ms [redacted] states she later extended the payment arrangement date for May 15th through the website After extending her payment arrangement, she received a collection call about her service being scheduled for interruptionWhen she spoke with a representative about her account, she asked to speak with a supervisor At that time, she expressed that she had an unfavorable experience with our Customer Care department, while attempting to address her account concerns As a result of this matter, she requests that she be able to speak with someone from our corporate office Please be advised that we spoke with Ms [redacted] regarding her account payment concerns and customer experience We regret any inconvenience this matter has caused her We explained to her that per our review her account did not qualify for an additional payment arrangement because her May 8th payment arrangement was not completed or cancelled We further explained that when a payment arrangement is not satisfied, the account will not accept a new payment arrangement We advised MsBooth that in the future, if she needs to modify her payment arrangement, she will have to submit the request before her current payment arrangement due date Ms [redacted] stated that she understood and that she now understands the payment arrangement process Although we were unable to identify a Sprint error, as a one-time gesture of goodwill, we applied a service credit of $to offset a portion of the charges reflected on the May billing statement We also established a payment arrangement for the remaining balance of $to be paid by June 14, Ms [redacted] accepted our resolution and did not have any further concerns Accordingly, Sprint considers that matter fully addressed and resolved We appreciate Ms [redacted] for taking time to provide details of her experience with our Sales department We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that this matter may have caused Ms [redacted] and very much appreciate her patronage If I can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

March 6, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] *** [redacted] submitted on January 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with his attempts to address his defective equipment, equipment return and billing concernsMr [redacted] stated that in December 2016, he visited a Sprint Retail Store location and replaced his defective leased iPhone device and purchased a leased iPhone device associated with phone number ending in ***Mr [redacted] further stated that the Sprint Retail Store location refused to accept the return of the defective leased iPhone device and was supposed to mail him an equipment return kit; however, he did not receive the aforementioned kitTherefore, Mr [redacted] requested that Sprint review these matters, and apply an adjustment to his account to offset the Lease Device Non-Return fee of $and the remaining Lease cancellation charge of $associated with phone number ending in ***, and send him an equipment return kit to the mailing address on file Sprint has reviewed Mr [redacted] complaintOur records reflect that on July 1, 2015, Mr [redacted] upgraded and purchased an iPhone device via Sprint’s Lease programPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Additionally, our records reflect that on December 12, 2016, he visited a Sprint Retail Store location and upgraded and purchased an iPhone Plus device to replace the defective iPhone device associated with phone number ending in [redacted] via Sprint’s Lease program Since the July lease associated with phone number ending in [redacted] was cancelled prior to fulfilling the respective Lease Agreement, our records reflect that on December 12, 2016, Mr [redacted] account was assessed a Lease Device Non-Return charge of $and the remaining Lease cancellation charge of $149.10, as reflected on the December invoice Our records further indicate on January 4, and of 2017, Mr [redacted] contacted Sprint to dispute his December invoice and he requested Sprint to send him an equipment return kit to the mailing address on fileAlso, our records reflect that on February 16, 2017, Sprint applied adjustments for the Lease Device Non-Return fee of $and the remaining Lease cancellation charge of $149.10, as reflected on the February invoice We spoke with Mr [redacted] on March 6, 2017, and we relayed the aforementioned information to himAs such, he has confirmed that his billing concerns were fully resolvedIn a final effort to further resolve his account concerns, Sprint applied a one time $adjustment to his account to offset a portion of his February invoiceMr [redacted] has expressed his satisfaction regarding the resolution of his account concerns We are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Mr***’ account concernsPlease be assured that we take every inquiry seriously and that we appreciate Mr***’ feedback We regret any inconvenience we may have caused Mr***If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at [redacted] , ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] Executive and Regulatory Services Analyst

July 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention In her inquiry, Ms [redacted] disputed final charges assessed to her Sprint account after she ported her mobile numbers from our network to another service provider, advising that we did not close her Sprint account when she and her husband requested that we do so She also described unfavorable customer experiences during her attempts to take that action and address her billing dispute We regret any misunderstanding that may have occurred related to Ms [redacted] ’s final chargesOur records reflect that Ms [redacted] contacted our Customer Care department on March 26, 2017, to have her four lines cancelledAt that time, pursuant to our terms and Conditions of Services, our representatives set her services to expire on the last day of her then-current billing cycle, April 16, Our records further reflect that the date of her service cancellation was explained to Ms [redacted] during that and subsequent calls with our Customer Care department Sprint advertises and provides services in monthly increments If services are terminated before the end of a customer’s billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in service plans As such, although she elected not to utilize our services following her cancellation request, the services were available to her, and the full monthly service charge is valid We spoke with Ms [redacted] on June 29, 2017, and explained the above informationWe also informed her that the disputed balance was due on April 10, 2017, prior to her service cancellation request, and that no charges were assessed to her account after that request except for a late payment fee of $ While we were unable to identify any error on the part of Sprint related to this matter, we offered to credit the late payment fee due to any possible miscommunication that may have occurred regarding her service cancellation date and final account balance Ms [redacted] indicated her understanding of the information provided and accepted our offer We applied a credit of $to her account to offset the late payment fee in full, and Ms [redacted] remitted a $payment for her remaining balance due As a result, Ms [redacted] ’s account is now in closed status with a zero balance She indicated her satisfaction with our resolution We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration these matters may have caused, as well as the loss of Ms [redacted] ’s businessIf we can be of further assistance with her reported concerns, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I paid for the phone and did not purchase their lease Regards, [redacted]

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, B.M [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , filed on behalf of account holder, B.M [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated she is disputing the $account balance because when Sprint services were terminated in December 2016, the final balance was paid in full at that time; therefore, no further charges should have incurredMs [redacted] stated that, although she made a payment for the balance in full, a previously scheduled automatic payment was still processedAs a result, Ms [redacted] is requesting that her bill be reviewed and to confirm that the balance was paid in full Our records reflect that on March 3, 2017, Ms [redacted] scheduled a payment arrangement for a payment of $to be automatically withdrawn from her bank account on March 17, On March 9, 2017, Ms [redacted] made an immediate payment of $182.84, and an equipment credit of $was also applied to her accountShe made a final payment of $on March 13, 2017; however, the scheduled payment of $was not cancelled; therefore, it was processed on March 17, Per our account records, the payment of $was charged back by Ms [redacted] ’s bank on April 4, As per our Terms and Conditions of Service, Sprint may impose a returned check charge of up to $40; therefore, a $Payment Return Fee was applied, as a result of the payment charge back During our discussion with Ms [redacted] on May 3, 2017, we explained our aforementioned findingsAlthough we were unable confirm a Sprint error, in effort to reach an amicable resolution, and as a goodwill gesture, we offered to issue a one-time credit of $to offset the Payment Return Fee We are pleased to inform you that Ms [redacted] accepted our offer; although we regret the circumstances that led Ms [redacted] to cancel her service Accordingly, Sprint considers this matter fully addressed and resolved We regret any inconvenience this matter may have caused Ms [redacted] , and if we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

Executive & Regulatory Services [redacted] March 21, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance with bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he was informed that his monthly invoice would be $each month including taxes However, his monthly invoice reflects an account balance of $ He has requested that his monthly invoice reflect $ We attempted to reach Mr [redacted] via phone on March and 15, 2017, to discuss his concerns in detail We also mailed a letter to his address on file requesting that he contact our office to address her concerns As of this date, Mr [redacted] has not contacted our office Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaint We look forward to speaking with Mr [redacted] and encourage her to contact us at his earliest convenience We have however reviewed the account and find that Mr [redacted] ’s monthly service charges total about $before taxes, surcharges, applicable fees, and monthly equipment charges If I can be of any further assistance regarding this matter, I can contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext#### so that we may fully address her concerns I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence [redacted] Executive Services Analyst