Sprint Corporation

October 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced subsequent inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she received information from Sprint indicating that she turned in a prepaid device and received a recycle credit versus turning in a sprint Samsung Galaxy Sdevice Ms [redacted] indicates that this information is incorrect, and she stated that she turned in the appropriate device to one of our retail stores We regret any misunderstanding that may have occurred regarding this matterWe communicated with Ms [redacted] regarding this matter on October 20, 2016, and we informed her that based on our contact with the retail store manager at the location where she returned her device, it has been confirmed that the returned equipment for the number ending in [redacted] is a prepaid Boost Mobile device, which she received a $buyback credit for on May 15, As a result of Ms [redacted] stating that she returned a Samsung Galaxy Sdevice, we checked the Electronic Serial Number (ESN) [redacted] of the Samsung Galaxy Sdevice that was reflected as being updated on the number ending in ***, and it has been determined by our warehouse personnel that the device has not been returned Because of Ms [redacted] ’s dissatisfaction with this matter, and her insistence that she returned the appropriate device, we informed her that to bring closure to this matter, we will mark the above-referenced device as lost/stolen equipment so that it cannot be activated Furthermore, we informed Ms [redacted] that her account is closed and reflects a zero balance We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her account concernsShould there be any additional questions or concerns regarding this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

October 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Jeffrey [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response of Jeffrey ***, regarding our prior responseWe regret the circumstances that led Mr [redacted] to contact your office again According to the information provided, Mr [redacted] expressed his dissatisfaction with our prior response Specifically, stating that his account concerns remain unresolvedIn Mr [redacted] initial filing, he indicated that he remitted a payment of $towards his account balance, which restored his service Therefore, he agreed to remit a payment toward his remaining account balance at a later date However, his services were interruptedMr [redacted] requested that Sprint review this matter and respond accordingly Sprint has reviewed Mr***’ complaintAs stated in our prior response, we realize that situations may arise that prevent customers from making the required payment by the due date and our Consumer Finance department can assist with payment arrangements, if available However, not all payment arrangement requests can be honored According to our records, on August 21, 2017, Mr [redacted] scheduled a credit card payment arrangement of $via Sprint’s Handset Mobile application, which was scheduled for processing on August 31, However, on August 23, 2017, the noted payment arrangement was cancelled and therefore, his service was suspended for nonpayment As a result, he remitted a credit card payment totaling $via Sprint’s Handset Mobile application which promptly restored his service, leaving a remaining balance dueTherefore, Sprint sent Mr [redacted] text messaging notifications to phone line ending in [redacted] on August and of 2017, alerting him to remit a payment to his account to avoid service interruption Our records further indicate on August 30, 2017, his service was interrupted due not satisfying the past due account balanceTherefore, on August 30, 2017, he scheduled a payment arrangement for processing on September 16, 2017, and his service was restored on September 1, Subsequently, he cancelled the scheduled payment arrangement on September 1, We confirmed between September and of 2017, he remitted less than the required payment amounts on his account; however, his account still remains active In an effort to ensure that Mr***’ account concern was satisfactorily resolved, we attempted to contact him via phone and email on September 1, and of 2017, and we mailed a letter to the address on file on September 8, 2017, advising him our receipt of his complaint and the need to speak with him directlyUnfortunately, we have not received a response from Mr*** Therefore, we continued with our contact efforts to Mr [redacted] on September 15, of Upon receipt of Mr [redacted] filing, we attempted to contact him again on September and of 2017, also on October of 2017, to obtain additional clarification of his account concerns Unfortunately, we were unsuccessfulWe look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his accountMr [redacted] should have his PIN and security information available when he contacts the undersigned We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with her unfavorable experience while attempting to resolve billing issue regarding her Sprint account, stating that she attempted to cancel the lease associate with her Apple iPhone device and replace it with an Apple iPhone device, which she owns Ms [redacted] stated that she has requested physical copies of her invoices to inquire why he billing was higher than she anticipated She stated that she did not request that Total Equipment Protection be added to her account and has been advised that it will be removed and she will receive a credit for the error She stated that because of the billing issues her service has been suspended Ms [redacted] stated that she has contacted Sprint for assistance several times; however, the issues still remain She requested that she be allowed to return her Apple iPhone device to cancel the associated lease and active a device she currently owns We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s referenced billing concerns Our records reflect that Ms [redacted] is currently paying the amount she signed up for at the time of activation and no payment had been remitted prior to her service interruption We contacted Ms [redacted] on May 12, 2017, and explained the above referenced information and although we find no Sprint bill error, we agreed to allow her to cancel her current lease agreement, with the return f the associated device We mailed a postage paid return kit to Ms [redacted] ’s address on file Once the device is received in our warehouse is good working condition, we will remove all referenced equipment charges Ms [redacted] will visit her local Sprint retailer to facilitate the change of her current leased device and the old Apple iPhone device she owns We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care and retail store location We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] states at the end of his contract he visited the Sprint store to find out about cancelling his service He states he was informed to visit his new carrier, port out his numbers, and then return devices On January 6, 2017, Mr [redacted] states he returned the devices back to the Sprint store Three weeks later, he states he was billed for the devices that he returned As a result, he is requesting that the account be removed from collections and to remove any negative credit reporting regarding this matter We spoke with Mr [redacted] regarding his account billing concernsWe advised Mr [redacted] that his account was credited $on April 13, 2017, for the return of his four devices With this credit, his account is in final status and reflects a zero balance Additionally, the referenced account was removed from collections We also confirmed that the account was not reported the credit bureausMr [redacted] accepted our handling of this matter and did not require any further assistance Accordingly, Sprint considers this matter fully addressed and resolved We appreciate Mr [redacted] for taking the time to provide us with the details of his customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has caused Mr [redacted] If he needs further assistance, he may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I am just accepting it because I am done with Sprint as they do not want to help there customers at allThis has been nothing but mistreatment of there customersAs I stated before there service had nothing to do for where my location as I could be right next to the cellphone tower and still have no data service They refuse to address the issue as there own network problem I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

February 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our ***ention According to the information provided, Ms [redacted] was told that her bill should be $per month on her family plan promotion but her first bill was much more than she was told it would beMs [redacted] called into our Customer Care department to resolve this issueMs [redacted] states she was misled and treated unprofessionallyShe further advised that she called on January 30, 2017, and spoke with our Customer Retention team who agreed to get her bill down to $a month Ms [redacted] requests to have her account balance reflect what she was promised We contacted Ms [redacted] on January 31, 2017, and advised that we would work with her to ensure that her next bill reflects the offer by our Customer Retention teamWe also agreed to allow her to return her Mobile Broadband Router as she doesn’t have any need for itShe states she was sold this device with the impression that it had no cost associated with itMs [redacted] and I have a follcall scheduled after her next bill is generated to go over all the charges and adjustments made to her accountMs [redacted] agreed that the issue is resolved to her satisfaction We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, Joel [redacted] Executive Services Analyst

April 14, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** M [redacted] submitted on April 4, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her attempts to address her sales related concernsMs [redacted] stated that upon visiting a Sprint Retail Store location she stated that she was coerced into purchasing a new device in an attempt to resolve a previous errorMs [redacted] further stated that upon enrolling her lines of services on the Framily plan, she was unaware that she enrolled in Sprint’s Leasing programAdditionally, Ms [redacted] stated that upon purchasing her equipment, she paid full price for the devicesAlso, Ms [redacted] stated that Sprint promised to send her Visa Gift Cards based on her equipment purchase; however, she has not received the Visa Gift CardsAs such, Ms [redacted] requested that Sprint review these matters, and process her Visa Gift Cards to her accordingly Sprint has reviewed Ms [redacted] ’s complaintOur records reflect that as per Ms [redacted] ’s signed Service and Lease Agreements, on August 4, 2015, she portphone number ending in [redacted] and purchased and activated an iPhone 6s device via Sprint’s Lease programPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/leaseAlso, our records reflect that she enrolled phone number ending in [redacted] in Sprint’s Framily plan Our records further reflect that on November 3, 2015, Ms [redacted] activate a new line of service associated with phone number ending in [redacted] and purchased and activated an iPhone 6s device via Sprint’s Lease programAlso, on August 12, 2016, she portand purchased and activated an iPhone 6s device associated with phone number ending in [redacted] via Sprint’s Leasing programPlease be advised that the aforementioned lines of services were enrolled in Sprint’s Framily plan Furthermore, our records reflect that on December 8, 2016, Ms [redacted] upgraded and purchased an iPhone Plus device associated with phone number ending in [redacted] via our Lease programAs such, our Contract Buyout program does not apply to the aforementioned sales related transaction We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from [redacted] , [redacted] or ***Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Our records reflect that in August 2015, phone number ending in [redacted] was not registered in our Contract Buyout programAdditionally, our records reflect that on October 28, 2016, Sprint processed and mailed an American Express Reward Card to the billing address on file, totaling $183, associated with phone number ending in ***Please be advised that Sprint is unable to process an American Express Reward Card associated with the upgrade of phone number ending in ***, since the equipment purchase does not qualify for our Contract Buyout program We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s equipment upgrade purchase and activation on December 8, associated with phone number ending in ***Additionally, please be advised that Ms [redacted] ’s signed Service and Lease Agreements do not reflect a promise or agreement to a Reward CardBased on a review of the aforementioned information, we were unable to confirm any sales related billing errors We communicated with Ms [redacted] via telephone and email on April 11, and of 2017, and relayed the aforementioned information to herIn an effort to further resolve her account concerns, we offered Ms [redacted] two options; 1) in an effort to retain her business, we have offered to apply a one time adjustment totaling $300, to offset a portion of her January through March billing statements or 2) she may cancel her three lines of services, by April 28, 2017, and utilize other competitor’s promotional offersAlso, she was encouraged to submit any additional supporting documentation that she may have that further supports her complaint to the undersigned by April 28, Ms [redacted] is aware that the aforementioned offer is valid until April 28, Ms [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction with being assessed an additional $charge for phone number ending [redacted] that appeared on her February, invoiceAccording to Ms***, she signed up for the $Unlimited plan promotionMs [redacted] requested that Sprint review this matter and keep her original agreement until the fulfillment of her agreement for this line Upon researching Ms***’s account, our records indicate that she activated her line of service ending [redacted] on December 2, Our records also indicate that effective December 2, 2014, Ms [redacted] purchased an IPhone device for the aforementioned phone number ###-###-####, via Sprint Installment billing/Full SRPMs [redacted] selected the $Unlimited Plan at that timePer the Terms and Conditions of Service that Ms [redacted] agreed to at the point of sale, Sprint “may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service.” Please note, in January 2016, Ms [redacted] received a bill invoice notice from Sprint advising that, effective Ms [redacted] February bill, the monthly recurring charge for the $Unlimited Plan was increasing to $per line, per month Sprint notes that this price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network, which has been clocking blazing speeds nationwideWe remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providersOur unlimited plan is still the best value among all national carriers The New $Unlimited plan continues to provide Unlimited talk and textThe new plan also now offers 3GB of Mobile Hotspot, which allows users to connect tablets, laptops, and any other supporting devices to Sprint’s high-speed data network while on the goIn addition, the new plan provides Sprint Global Roaming and Unlimited International Texting We spoke with Ms [redacted] on April 1, 2016, and advised of her the above informationIn an effort to bring about an amicable resolution, we offered her a one- time courtesy adjustment of $to be applied to her account to offset the $difference until the end of her device agreementMs [redacted] accepted our offer and was satisfied with our resolutionWe regret any inconvenience this matter may have caused Ms*** We trust this letter responds to your inquiryIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ [redacted] * Executive Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Mr [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our Boost Mobile product In the information provided, Mr [redacted] stated that he visited a Boost Mobile third-party retail store and purchased a Boost Mobile Family Plan for two subscribers Mr [redacted] indicated that at the time of purchase he was informed that his monthly service charge would be $per month including taxes and fees if he enrolled for automatic payments Mr [redacted] also stated that on June 10, 2017, a payment in the amount of $was deducted from his credit card, which included taxes Mr [redacted] requested and explanation for why his monthly service charges totaled $more than he expected During our July 20, 2017, conversation with Mr [redacted] we informed him that the information provided to him at the point of sale by our third-party retail associate was incorrect As stated in our Terms and Conditions any payments remitted for service are subject to taxes and fees As such we informed him that we are unable to waive these going forward In an attempt to resolve this matter we offered Mr [redacted] the opportunity to obtain a $service credit toward his monthly service charges for the next six months Regrettably, Mr [redacted] declined this offer and confirmed that he would be taking actions to cancel his Boost Mobile account We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with one of our third-party retailers We have partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials to ensure accurate, up-to-date information is available to our existing and potential customers Please be assured that we value customer feedback and that details regarding this concern have been forwarded to the appropriate managerial staff for further review On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has any further concerns regarding this matter he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] is dissatisfied with Sprint’s service coverage in his areaAs a result, he is requesting that we cancel the account with a waiver of his lease cancellation charges We regret that Mr [redacted] ’s experience with service in his local calling area is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersAs with the nature of the wireless industry, Sprint does not guarantee blanket coverage We spoke with Mr [redacted] on February 29, 2016, and apologized for any inconvenience he may have experienced as a result of this issueAlthough we maintain that the lease agreements are valid, in an effort to bring about an amicable resolution, we agreed to waive the remaining balance on his two lease agreements associated to his account with the return of the associated undamaged devices to our retail storeWe provided Mr [redacted] the address of the closest corporate store in his areaWe will credit the lease accelerated charges upon receipt of the devicesMr [redacted] agreed to contact us once he has returned the devicesThis offer is valid for a period of days from the date of this response We appreciate Mr [redacted] ’s taking the time to provide us with the details of his customer service experienceWe regret that the level of service he received was not indicative of the world-class service we strive to provideThe feedback he provided has been forwarded to the appropriate management staff for further review If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

August 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 12296167, [redacted] Sprint Account #xxxxx Sprint Case # To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on July 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with her Samsung Galaxy Note device malfunctioning associated with phone line ending in Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address and resolve her equipment concerns Ms [redacted] stated that she was forced to upgrade her line of service to a new device Ms [redacted] requested that Sprint review this matter, waive any Activation Fees and allow her the ability to return her new device without penalty In addition, she requested that we allow her the ability to process an insurance claim with our program administrator, Asurion for the aforementioned device Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Since Ms [redacted] subscribes to TEP on phone line ending in 0790; therefore, if she is experiencing a problem with her device she may visit her local Sprint Service and Repair Center for diagnostic testing At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMs [redacted] is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claim A deductible of $to $350, depending on the device model, is required at claim approval Further details regarding TEP and the coverages under ESRP and ERP is available on our website at www.sprint.com/tep Furthermore, our records indicate that on July 25, 2017, Ms [redacted] contacted our Customer Care group to report that her device associated with phone line ending in was defective and requested that we waive the $equipment insurance deductibleDuring the call, we explained to Ms [redacted] that we are unable to waive the $equipment insurance deductibleHowever, advised her that she is eligible to upgrade the device associated with the phone line ending in Accordingly, Ms [redacted] upgraded the device associated with phone number ending in on July 25, 2017, and activated a Samsung Galaxy SSpecial Edition device via Sprint’s Leasing program at a local Sprint Retail Store locationAlso, our records indicate that our Customer Care group applied an adjustment of $ on August 1, 2017, as a courtesy for her equipment concernsThis adjustment is reflected on Ms [redacted] ’s August 14, 2017, billing statement We spoke with Ms [redacted] on August 22, 2017, and relayed the aforementioned information In an effort to ensure a satisfactory and mutually acceptable resolution, we offered to have our program administrator, Asurion to contact Ms [redacted] , enabling her the ability to file an insurance claim or she may visit our website, www.sprint.com/tepprotection In addition, we agreed to allow her the ability to return Samsung Galaxy SSpecial Edition device To facilitate the return of the aforementioned device, we mailed a return kit to her address on fileUpon receipt of the aforementioned at our Returns warehouse, we will cancel the Lease Agreement and waive equipment related cancellation chargesIn addition, we agreed to reset her handset upgrade eligibility on phone line ending in , we offered and Ms [redacted] accepted a one-time courtesy adjustment of $to offset a portion of her account balance This adjustment will appear on her September 10, billing statementAccordingly, Ms [redacted] advised us that this matter has been addressed to her satisfaction and she did not require further assistance We appreciate Ms [redacted] taking time to provide details of her experience with our Retail Store location and Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina S Executive Services Analyst

Tell us why hereNovember 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Sprint Account xxxxx*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided during the activation of her Sprint services, citing that one of our representatives gave her a tablet device that was to be free of charge but added a $15-per-month data plan to her account for that device although she did not authorize or request either the device or the plan She further cited that she later noticed that she was billed for the data service plan but that we declined to allow her to terminate that line of service without assessing a $Early Termination Fee (ETF) Although she acknowledged that we subsequently agreed to apply monthly credits to her account to offset the data plan charges from her account, she advised that she has had to contact Sprint on multiple occasions to receive those credits Ms [redacted] requested that we cancel her tablet line of service immediately and waive any associated ETF We appreciate Ms [redacted] ’s taking time to provide details of her experience with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review We regret any misunderstanding that may have occurred related to charges associated with the referenced tablet promotion Although the promotional offer provided the tablet device free of charge, the monthly data service charges are not included in the offer Our records reflect that Ms [redacted] previously brought her reported concerns to the attention of our department under separate cover and that, on November 14, 2016, we spoke with her and applied credits totaling $to her account to offset the monthly service charges billed for the disputed tablet line of service from June to October In addition, at Ms [redacted] ’s request, we canceled her tablet line of service effective immediately and agreed to remove the pending ETF contingent upon the return of her tablet device to our possession, in good working order, within the next days Ms [redacted] accepted our offer, and we mailed a prepaid kit to Ms [redacted] to facilitate the return of her tablet device to us as agreed We attempted to reach Ms [redacted] by telephone and by e-mail to discuss any remaining concerns that may exist related to her reported dispute on November and 16, She responded to us via e-mail on November 16, 2016, confirming the information outlined above and advising that she will be returning her tablet device soon and that she will consider the issue resolved once the agreed-upon ETF credit is applied As previously explained, that credit will be applied to Ms [redacted] once we confirm our receipt and the condition of her tablet device We regret any inconvenience these issues may have caused Ms [redacted] If we can be of further assistance with these matters, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Dorothy ***

October 19, 2016, To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing Ms[redacted] ’s concerns to our attention According to the information provided, Ms [redacted] stated that she was supposed to receive a $ [redacted] as a Northrop employees switching to Sprint She also stated that she was assured she would receive the Contract Reward Buyout promotional card for an old device she had with her previous provider Ms [redacted] expressed concern that she made multiple calls without resolution to her concerns She is requesting the $ [redacted] and to be reimbursed for the device charge balance with her previous provider In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our Terms and Conditions of the Switch to Sprint promotion, we will cover the fees for switching to Sprint up to $per line, via an American Express [redacted] (less travalue provided at the point of sale) after online registration and new phone activation Details are available at www.sprint.com/joinsprint Subsequently, customers are responsible for payment to their previous provider Our records reflect that promotional [redacted] ***s were mailed in accordance to the Switch to Sprint promotion Further, in order to qualify for the additional [redacted] promotional offer, Ms [redacted] would need to visit the appropriate website to validate her qualification at www.sprint.com/promo We spoke with Ms [redacted] on October 13, and provided her the above information We confirmed that after further research, we verified that she was inadvertently provided the incorrect information regarding her device tufor the promotional [redacted] for her previous providerIn an effort to amicably resolve her concern, we offered to provide a one-time service credit for the remaining device charge of $on her Sprint account She accepted the offer We regret any inconvenience Ms [redacted] l may have experienced while attempting to resolve this matter Should Ms [redacted] have additional concern about this matter, I can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Associate Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This issue has not been resolvedThey took money from my mom's bank account without legal atthorization.Thank you, [redacted] ***###-###-#### Regards, [redacted] ***

We appreciate your assistance in bringing our customers’ account concerns to our attentionIn the information provided, Ms [redacted] requested refund due to overpayment made to her cancelled Sprint accountMs [redacted] indicated that her service was not cancelled as she requested, causing it to bill one extra month of service We appreciate Ms***’ taking the time to provide us with details of her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes Our records reflect that phone number xxx-xxx- [redacted] was activated on Ms***’ account on July 22, On August 9, 2014, our records reflect that Ms [redacted] contacted our Care department and requested the cancellation of the aforementioned phone number, and was advised that it would be effective August 16, Inadvertently, this action did not take place, and the account assessed another month of billing, which was reflected on the September 20, billing statementOn September 15, 2014, our records reflect that phone number xxx-xxx- [redacted] migrated to our prepaid service provider, Virgin Mobile During our discussion with Ms [redacted] on April 15, 2016, the information outlined above was explained to herIn an effort to reach an amicable resolution, credits totaling $was applied to offset the final billing statementFurther, this adjustment was processed as a refund to be forwarded to Ms***’ attention within 7-business daysFurther, an outstanding credit balance of $from September 15, 2014, will be forwarded to Ms***’ attention Sprint regrets any inconvenience this matter may have causedIf Ms [redacted] has any questions regarding this matter, she may contact me at Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she had satisfied her Lease Agreement totaling $on phone number ending in ***; however, Sprint has refused to unlock her Samsung Galaxy SdeviceMs [redacted] further stated that she has attempted to activate her Samsung Galaxy Sdevice with another provider; however, her new provider was unable to successfully activate her Sprint branded deviceTherefore, Ms [redacted] requested that Sprint unlock her Sprint branded Samsung Galaxy Sdevice, apply an adjustment on her Sprint account and respond accordingly Please note that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options - The associated account is in good standing - The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked - The device has been active on the Sprint Network, currently or in the past, for a minimum of days Our records reflect that on May 7, 2017, Ms [redacted] remitted a payment of $which satisfied the Lease Agreement associated with the Sprint-branded Samsung Galaxy Sdevice with phone number ending in ***As such, the aforementioned payment is reflected on her May invoiceHer May invoice reflected a past due balance of $156.38, plus new charges of $140.12, equaling a total account balance of $Ms [redacted] ’s June invoice reflected a past due balance of $124.81, plus new charge of $144.61, equaling a total account balance of $Also, our records further reflect that the aforementioned device was unlocked on June 5, Additionally, Ms [redacted] ’s July invoice reflected a past due balance of $269.42, plus new charges of $215.14, equaling a total balance of $Her August invoice reflected a past due balance of $484.56, minus $60.35, since the account was suspended for nonpayment on July 12, 2017, equaling a total due of $Ms [redacted] ’s September invoice reflected a past due balance of $424.21, plus new charges of $39.60; equaling a total past due balance of $ We communicated with Ms [redacted] on September 20th and 28th of 2017, via telephone and email and relayed the above information to herMs [redacted] advised us that she contacted her banking institution in July and requested a Stop Payment based on her last payment of $124.81, to Sprint on July 3, Ms [redacted] was advised that Sprint is unable to comment on the business practices of another provider and no billing related errors were confirmedSprint respectfully denies her request for creditTherefore, we request that Ms [redacted] ’s contact the third-party collections agency, GC Services for negotiation of the remaining account balanceThey can be reached at ###-###-####Ms [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

I reject this response because after reviewing my signed documents from the Sprint website, I confirmed that I was never given the agreement to the plan I was put on (I did verify that the phone leases and accessory payments were the ones I signed), thus I never authorized or signed for the Sprint Associate in the store to change me to that planTherefore, while I am aware that the verbal agreement was null I am bothered by the fact that Sprint claims I signed a document I was never givenAlso, I never recieved a phone call on July nor on August 7, which was the agreed date that Sprint would get back to meI am still awaiting a phone call and am willing to compromise on a fair agreement Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] states that he was offered the iPhone On Us with Lease and Trapromotion with our sales team Mr [redacted] states that only of the lines is receiving the service credit of $each monthHe is seeking the credits for the additional lines dating back to time of activation In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our now expired iPhone On Us with Lease and Trapromotion, customers must purchase a new iPhone 32GB on an month leaseMonthly service credit will apply within billing cycles and approval of this offer requires an eligible Smartphone trade inFinally, customers that did not qualify for the promotion but sent in their tradevice will receive an email from Sprint explaining they did not meet the eligibility requirements of the offerOur records reflect that Mr [redacted] does not qualify for the promotion because he has turned in devices that were not on the list of approved trade in phones We spoke with Mr [redacted] on August 8, 2017, and advised him of the aforementioned details Although we maintain that no credit is warranted, due to any possible misinformation and in an effort to bring about an amicable resolution, we agreed to apply a one-time lump sum adjustment of $to emulate the $service credit that would apply monthly for months towards the remaining lines Please note that account credits are not applied toward equipment installment billing or lease charges Therefore, regardless of the balance due, customers should pay their equipment charges in full each month by the payment due date Mr [redacted] confirmed his inquiry has been fully addressed and resolved We appreciate Mr [redacted] for taking the time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

Tell us why here...August 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on August 16, We appreciate your assistance in bringing our customer’s concerns to our attention In Ms [redacted] ’s filing, she expressed her dissatisfaction with being injured by her iPhone device associated with phone number ending in ***Ms [redacted] requested that Sprint review this matter, replace her device and pay for her medical expenses if she elects to seek medical attention Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on August 23, 2017, to discuss her equipment concernsDuring our discussion, we offered Ms [redacted] the option to return her iPhone Plus device and reset her upgrade eligibility associated with phone number ending in ***, enabling her to purchase a new device via Sprint’s Lease or Monthly Installment Billing programsHowever, Ms [redacted] has declined our proposed offer With regard to Ms [redacted] ’s request to have Sprint pay for her medical expenses, upon receipt of her medical records indicating that she was injured by her iPhone Plus device, we would further review this matter and follwith her accordinglyMs [redacted] acknowledged the information provided and has indicated that she will take alternative actions to have this matter satisfactorily resolvedWhile Ms [redacted] may disagree with our position, we are confident that her equipment concerns were addressed to the best of our ability We regret any inconvenience Ms [redacted] may have experience while attempting to resolve this matterIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-#### ext., ***We are available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services