Sprint Corporation

September 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Sprint is in receipt of the complaint of Ms [redacted] submitted on August 20, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the difficulties she encountered with receiving a refund, after she returned the Samsung Galaxy Sdevice to SprintFurther, she stated that when she inquired about the returned device, she was informed that the phone was not listed as a return and she was unable to upgrade to the Samsung Galaxy Note device until it is removedIn addition, Ms [redacted] stated she would like the incentives offered by our third-party retailer, [redacted] Mobile for purchase of the new Samsung Galaxy Note deviceMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, on May 25, 2015, Ms [redacted] established service with Sprint with a line of service associated with phone line ending in ***Our records show Ms [redacted] activated a Galaxy Sdevice on August 1, via Sprint LeaseEffective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payments vary by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit [redacted] However, Ms [redacted] elected to exchange the Samsung Galaxy Sdevice for the Samsung Galaxy Note deviceOur records reflect that she returned the Samsung Galaxy Sdevice on August 3, 2016, and upgraded to the Samsung Galaxy Note device on August 23, 2016, activated via Sprint Lease We spoke with Ms [redacted] on August 26, 2016, and she stated her device was upgraded to the Samsung Galaxy Note device and that all other matters listed in the complaint had been resolvedMs [redacted] confirmed she was satisfied with our resolution and did not need anything furtherWe apologize for any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter If I can be of any further assistance, Ms [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, Cindy [redacted] Executive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] stated that he was offered a replacement device after a device diagnostic evaluation by our service and repair technicians confirmed a software issue on June 9, He contacted us to inquire about the delivery status and we informed him that a replacement order was not visible in our systems As a result, he requested that we replace his Galaxy Sdevice with the Galaxy SEdge We appreciate Mr***’s taking the time to provide details of his experience with representatives of our Customer Care department We regret that the level of service he received was not indicative of the world-class service we strive to provide With the information in his Sprint account records, we were able to identify the representative that informed him a replacement device was not ordered on June 9, Feedback regarding this experience has been forwarded to management empowered to make changes in this area We further regret any difficulty Mr [redacted] may have experienced with the replacement of his malfunctioning Sprint device All new Sprint devices come with a limited one-year manufacturer’s warranty Our records reflect that Mr [redacted] took his device to one of our service and repair centers on June 9, 2016, and that a replacement device was ordered for him, pursuant to the terms of the one-year manufacturer’s warranty Our records further reflect that the device was delivered to Mr***’s billing address on June 13, Based on the information outlined above, we are unable to identify any Sprint-related error that would warrant our replacing his Samsung Galaxy Sdevice with the Samsung Galaxy SEdge We explained this information to Mr [redacted] during our June 14, 2016, discussion with him Mr [redacted] confirmed that the expected replacement device was received on June 13, 2016, and indicated his satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr***, and we appreciate his continued business If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, Russell L [redacted] Executive Services Analyst

September 28, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Hope L*** Sprint Account XXXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Hope L*** We appreciate your assistance in bringing our customers’ concerns to our attention In MsL***’ follfiling, she expressed her dissatisfaction with the balance on her Sprint account MsL [redacted] further expressed her dissatisfaction that she was unable to alter the payment arrangement she had previously setup on her account Sprint has reviewed MsL***’ complaint We spoke with MsL [redacted] on August 3, We explained to MsL [redacted] that as stated in our Terms and Conditions of Services, payments are due by the date as stated on your invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date and we can assist with payment arrangements if available However, not all payment arrangement requests can be honored Our records show that the previous arrangement that MsL [redacted] requested to alter was cancelled at her request and she was able to setup a new arrangement We further advised MsL [redacted] that her account was established with a Spending Limit, therefore, her services may be interrupted prior to the end of the bill cycle as a result of delinquency and/or exceeding her account Spending Limit as the account balance is accrued on a daily basis Our records further reflect that in July 2017, MsL***’ services were temporarily interrupted as the result of a past due balance While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case Although we have previously discussed this matter with MsL***, it is apparent that she will continue to consider the resolution to this matter unsatisfactory Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused MsL*** If we can be of further assistance with this matter, MsL [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera L Taheera LExecutive Service Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for assisting me with this matter Regards, [redacted]

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] filing expressed their dissatisfaction with the increase to the monthly service charge associated with Total Equipment Protection (TEP) option Additionally, she stated that she made a payment in the amount of $for a damaged device at her local Sprint store on March 30, 2017, and was advised that the charge would not reflect on her bill However, the $charge reflected on her most recent invoice As a result, Ms [redacted] is requesting to receive a credit for what she states she has been overcharged for the TEP option and to have the $charge removed from her bill During our conversation with Ms [redacted] ***, an authorized user on Mr [redacted] account on April 24, 2017, we explained that effective March 14, 2014, the Total Equipment Protection Plus (TEP Plus) option was provided to existing TEP customers for $per month TEP Plus option provides the most comprehensive coverage and includes the Tech Expert option support for virtually all connections to the TEP Plus subscriber's smartphoneFurther details regarding TEP Plus may be found at www.sprint.com/tep Our records reflect that Ms [redacted] upgraded to a new Smartphone device on phone number ending in [redacted] on March 31, Upon upgrading to the new device Ms [redacted] was provided with a clear disclosure of the $TEP Plus option and all other applicable fees and charges Furthermore, we were able to locate signed copies of the electronic transaction summary, which includes a description of the charges in question Based on our review, we were unable to identify any miscommunication regarding the $TEP Plus option on Sprint’s part during the process of upgrading to a new deviceWe sustain that the charges are valid and respectfully decline her request to provide a refund for what she states she has been overcharged Additionally, we advised Ms [redacted] that our records reflect that she was billed $on March 30, 2017, for the damaged device and a payment in the amount of $was posted to her account on the same day to cover the charge We regret any inconvenience that this matter may have caused If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Sunday through Thursday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12172470, and find that this resolution will be satisfactory to me once everything have been completed Mr [redacted] has been helpful, but I will not be satisfied until everything have been fully resolved and I receive my refunds and am out of my contract with no charges remaining I believe it will all be taken care of as stated by Mr [redacted] , but the process will still take a number of days before it is 100% resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I reviewed my bill and the $insurance deductible along with the late fee charges were refunded Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have already resolved this issue outside of the Revdex.com however please be advised that Sprint misinterpreted the issueThe issue was with the sales tactics and misleading informationI was advised my bill would not go up and not only did it doubledIf the sales agent would have told me my bill would have gone up I would not have accepted this transactionSince that was clearly not the case there lies my issueHe clearly viewed commission as his priority over honesty I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention In her complaint, Ms [redacted] expressed her dissatisfaction with recent billingMs [redacted] stated that, in April 2015, she activated a new line of service that was to be free of charge; however, she later discovered that charges were assessed for this lineIn addition, Ms [redacted] advised that she was charged for Total Equipment Protection (TEP) that she declined at the point of saleMs [redacted] further states that, despite contacting our Customer Care department to have the plan corrected and her account adjusted, she was met with unsatisfactory service and the issue persistedMs [redacted] has since cancelled her service and is dissatisfied with this ongoing issue and as a result, she has requested that her balance be adjusted for the plan difference We spoke with Ms [redacted] on August 19, 2015, to discuss this matter in detailWe explained that the new line of service activated in April was not eligible for the 12-month Add-a-Line promotion because the device was not purchased using our lease optionIn light of any possible confusion regarding the promotion or her acceptance of the TEP option, we applied an adjustment of $to her account to offset the disputed charges associated with the service plan and TEP monthly service chargesMs [redacted] has accepted our resolution and expressed her satisfaction We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and will utilize her input to improve our training and processes We regret any inconvenience that this matter may have causedIf you have any further questions or concerns regarding this matter, you can contact our Executive & Regulatory Services department toll free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Cynthia C Cynthia C Executive Services Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] submitted on October 19, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Mr [redacted] ’s concern According to the information provided, Mr [redacted] stated that a Customer Care representative requested his username and password for his online My Sprint accountMr [redacted] requested that Sprint review this matter Sprint has reviewed Mr [redacted] ’s complaint Our records indicate Mr [redacted] contacted our Customer Care group on October 15, 2016, with regards to his device concerns At that time, Mr [redacted] was asked for his username and password to assist him with his device concerns This was a violation of Sprint’s policies and Sprint has addressed this matter and taken appropriate action in accordance with our policies Please be assured that this experience is not indicative of the level of service we expect from our employees We spoke with Mr [redacted] on October 21, 2016, regarding his concerns We explained to him, we were able to identify the representative involved in his complaint This experience is not indicative of the level of service we expect from our employees We apologize for any inconvenience Mr [redacted] may have experienced regarding this matter If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of Ms [redacted] , which is in response to our July 24, 2017, correspondence In Ms [redacted] ’s supplemental inquiry, she states she did not receive a return kit for her device She states she contacted our office and was informed that another return kit order was mailed; however, she did not receive the second return kit eitherAs a result, she requests that this matter be resolved We spoke with Ms [redacted] on August 10, 2017, and confirmed that she still has not received the noted return kit We reviewed her address with her and discovered that the address was entered incorrectly As a result, we updated our recordsOn August 16, 2017, we received an email from Ms [redacted] , confirming receipt of the return kit Once the device is confirmed returned, we will process a refund for the related device charges We regret any inconvenience this matter has caused Ms [redacted] If I can be of further assistance, I can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to receive the $buyback credit offered on March 3, 2016, when she upgraded her Sprint deviceShe requested that we honor the terms of our promotion and provide her $account credit We regret any possible misunderstanding that may have occurred regarding the referenced Samsung Buyback $promotionOur records reflect that she upgraded her equipment on March 3, 2016, to a Samsung Galaxy Sdevice, apparently meeting the qualifications for that promotion During our conversation with Ms [redacted] on April 15, 2016, we confirmed the terms of the above-mentioned promotion and her promotional eligibility when she returned her previously-activated smartphone device to usAs a result, we applied a credit of $to her Sprint account to match the promotional offerMs [redacted] confirmed that her issues have been addressed and resolved to her satisfaction On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Tuesday through Saturday, a.mand p.m., Central Time Sincerely, Lori K Executive Services Analyst

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on June 29, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr***’s stated that he had an unfavorable customer service experience while attempting to address his account concernMr [redacted] stated that he contacted our Customer Care group to satisfy his Lease Device Purchase Amount charge of $ However, he was advised of the required tax amount in association with the aforementioned charge Therefore, he requested a receipt breaking down the tax portion of his bill, without successAs such, Mr [redacted] requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr***’s complaintAccording to our records, Mr [redacted] established phone line ending in [redacted] on September 26, At that time, he activated an iPhone 6s device via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Mr [redacted] can purchase the devices and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Our records indicate on June 29, 2017, Mr [redacted] has elected to keep the equipment after fulfilling the terms of his respective Lease Agreement, and contacted Sprint’s Customer Care group to remit a payment to satisfy the Lease Device Purchase Amount charge Therefore, our Customer Care group cancelled the Lease Agreement to process the payment; however, Mr [redacted] declined to remit a payment for the Lease Device Purchase Amount charge of $215.58, which includes the related taxesTherefore, the Lease Device Purchase Amount charge was assessed to his account, which will reflect on his July billing statementAs such, the associated taxes will reflect on the above billing statement We spoke with Mr [redacted] on July 17, 2017, and relayed the aforementioned information However, Mr [redacted] disagreed with our findings and advised us that he no longer wish to discuss this matter with SprintWhile Mr [redacted] may disagree with our findings, we are confident that his account concerns were addressed to the best of our ability We appreciate Mr [redacted] taking the time to provide us with his feedback regarding our Customer Care group We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for review If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo F Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They haven’t provided no return kit for phonesThe rep never respond to promotional cardAlso, the rep never adjusted account.I didn’t have no service during hurricane or after until 11/He doesn’t want to adjust the billHe stated that it was for late fees and overagesIf people in affect areas didn’t received service while should we paid if we had no servicesA lack of service to begin with with sprint customer care and promises from BJ at millenia store in OrlandoRetraining your staff with correct information with prevent issuesBJ took the phones from AT&T and didn’t receive credit I would like my promotional card and credits BJ stated before any payment be receivedAll issues need to be resolved and resolutionI never agree to drop a case with Revdex.com to talk to sprint Regards, [redacted]

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed our assessing charges to her account for four phones and a data device that she states were presented to her as free during a recent transaction at one of our retail locationsShe also described unfavorable customer experiences during her attempts to address that matter Ms [redacted] requested that we remove all charges related to the devices in question from her account We regret any misunderstanding that may have occurred related to the billing associated with Ms [redacted] ’s referenced phones and data device Our records reflect that Sprint offered new customers the option to purchase two or more LG Stylo devices via Sprint’s 24-month Installment Billing program and receive service credits to offset the monthly equipment installment for each device During our conversation with Ms [redacted] on June 28, 2017, we explained the above-noted information Our records further reflect that Ms [redacted] accepted four LG Stylo devices via Sprint’s Lease program instead of the 24-month Installment Billing option As a result, her transaction was not eligible for the above-mentioned promotion Additionally, we were unable to identify a free Tablet promotion offered on September 29, 2016, when she activated her new Sprint account Ms [redacted] confirmed that she ported four of her lines of service to another carrier on June 24, Although we were unable to identify any Sprint error related to this matter, we offered to offset the remaining equipment charges totaling $for her four LG Stylo devices contingent upon the return of that equipment to our possession, in good condition This offer is valid through July 28, We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Ms [redacted] ’s business and any inconvenience these concerns may have caused Ms [redacted] If we can further assist Ms [redacted] with these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

July 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he visited a Sprint Retail Store location and upgraded his LG Gto an iPhone deviceMr [redacted] further stated that he paid a Restocking Fee, plus a $down payment for the iPhone deviceHe also stated that Sprint advised him that he would receive a refund totaling $based on the return of the LG GdeviceHowever, Mr [redacted] stated that he has not received a refund of $Therefore, Mr [redacted] requested that Sprint review this matter, process a refund totaling $to his debit card on file or apply an adjustment of equal value towards his Sprint account and respond accordingly Sprint has reviewed Mr [redacted] ’s complaint and our records reflect that on March 24, 2017, he visited a Sprint Retail Store location and purchased and activated an LG Gdevice associated with phone number ending in [redacted] via our Lease programFurthermore, our records reflect that on April 10, 2017, Mr [redacted] returned to the Sprint Retail Store location and exchanged his leased LG Gfor an iPhone Plus device via our Lease programHowever, our records do not reflect that Mr [redacted] remitted an additional payment of $upon exchanging the aforementioned deviceTherefore, Sprint is unable to identify any sales related errors We spoke with Mr [redacted] on June 30, and relayed the information to himAdditionally, Mr [redacted] confirmed that he is unable to forward any information that supports his complaintHowever, in an effort to reach an amicable resolution to his account concerns we offered to apply a one-time courtesy adjustment totaling $to his account to offset a portion of his June invoiceMr [redacted] agreedFurthermore, Mr [redacted] has expressed his satisfaction regarding the resolution of his account concerns We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

I am currently waiting for a return kit from Sprint in order to take my business elsewhereSharon has been very attentive insuring this is properly and adequately taken care of Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s inquiry, she advises that she upgraded her phone and added an iPad at no charge, which included a gigabyte data plan (GB), and a $Apple Bundle Discount She advises that she utilized at her home location for Internet service because of poor coverage She is requesting that we refund the $monthly plan charge for the iPad, and apply another account credit because she has had to contact customer service for an explanation of her increased bill After a review of Ms [redacted] ’s account, we determined that she signed up for an Apple Bundle promotion in February 2015, with a $monthly plan that includes GBs of data, and a $device lease charge, which was being offset by a $Apple Bundle Discount The credit was removed from the account in error in February We added the discount back to her account, which can take to bill cycles to be reflected We will monitor her account to ensure that it awards correctly and manually credit her account until the discount is reflected on her invoices again Ms [redacted] expressed her dissatisfaction with this offer She advises that the promotion was supposed to include the GBs of data, and that the iPad should have been free We reviewed the documentation from the point of sale, which Ms [redacted] signed, and we confirmed that the GB plan for $per month is billing correctly However, in an effort to reduce her monthly charges, we offered to change her plan to one for $per month, which includes megabytes of data This offer would negate the $Apple Bundle Discount, and the monthly charges for the iPad would be $23, which is a $per month savings She declined In an effort to amicably resolve her concerns, we offered to cancel the iPad line, and waive the remaining lease balance for the iPad, contingent upon her returning the device in good condition Ms [redacted] has not confirmed acceptance or rejection of this offer These offers are valid through May 20, During our conversations with Ms [redacted] , she also advised that the price of her unlimited plan increased to $per month Upon researching Ms [redacted] ’s account, our records indicate that she upgraded to an iPhone with a lease, and changed to an unlimited plan for $per month in February 2015, when she added the iPad line Per the Terms and Conditions of Service that Ms [redacted] agreed to at the point of sale, Sprint “may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service.” Please note, in January 2016, Ms [redacted] received a bill invoice notice from Sprint advising that, effective with her February bill, the monthly recurring charge for the $Unlimited Plan was increasing to $per line, per month Sprint notes that this price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network, which has been clocking blazing speeds nationwide We remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providers Our unlimited plan is still the best value among all national carriers The New $Unlimited plan continues to provide Unlimited talk and text The new plan also now offers 3GB of Mobile Hotspot, which allows users to connect tablets, laptops, and any other supporting devices to Sprint’s high-speed data network while on the go In addition, the new plan provides Sprint Global Roaming and Unlimited International Texting Ms [redacted] received a $credit for invoices as a courtesy due to the price increase She also accepted a $credit in addition to the $credit, which represents the $price difference through the end of her lease term in February 2017, as a courtesy We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience or frustration Ms [redacted] may have experienced as a result of this matter and appreciate her business If she needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate the opportunity to address her account concerns According to the information provided, Ms [redacted] states that when she established service with Sprint in April 2017, she was led to believe that her monthly bill would be $monthlyHowever, when she received her first bill it was for $She further states that she contacted Sprint and was advised that Total Equipment Protection was added to her account and she would receive a creditShe has since received a collection call from Sprint and is requesting Sprint review this matter During our discussion with Ms***, we confirmed that her account is currently configured with Sprint’s Unlimited Freedom Plan, consisting of unlimited talk, text, and data This plan bills at $for her wireless line ending [redacted] per monthSprint’s Total Equipment Protection (TEP) option was added to her wireless line of service ending [redacted] that bills at $per month Additionally, she has a Lease Agreement that bills a total of $monthly The sum of these charges total $before applicable discounts, taxes and surcharges Ms [redacted] has the option to change her service plan at any time Despite being unable to confirm that a Sprint billing error occurred, in an effort to amicably resolve this matter, on May 8, 2017, we cancelled the TEP option on her account and applied credits totaling $to the account to offset the disputed charges incurred We regret any inconvenience this matter may have causedIf Ms [redacted] has any further concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

Tell us why hereJune 22, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , Ms [redacted] Sprint Account# xxxx***, Mr [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on behalf of Mr [redacted] on May 26, We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s filing, she expresses her dissatisfaction with the lack of coverage in their home service area of Fort Mohave, AZ, upon establishing services with SprintMs [redacted] expressed her dissatisfaction the charges assessed to their accountSpecifically, stating that the promotional service credits associated with the purchase of the iPhone devices are not reflected within the detailed billing section of their monthly billing statementsMs [redacted] requested that Sprint review these matters and allow them the ability to cancel services without further cost to them Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, Mr [redacted] activated two iPhone Plus devices on phone numbers ending in [redacted] and [redacted] via Sprint’s Leasing program on October 26, 2016, during Sprint’s iPhone with Eligible Trapromotional offer We regret any miscommunication that Mr [redacted] may have received in reference to Sprint’s promotional offersSpecifically, Sprint’s iPhone with Eligible Trapromotion and billing practicesPlease note that in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingPlease be advised that the promotional service credits of $per line in accordance the aforementioned promotion is being applied to the account on the 26th of each monthAccordingly, the promotional credits are reflected on the first page of each billing statementAs such, we are unable to identify any billing errors We regret that the coverage in Mr [redacted] ’s area has fallen short of their expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersOur research into this matter determined that our network serving their billing address of Fort Mohave, AZ is within Sprint’s “good” coverage As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverageSprint has made no warranty or guarantee of the same We spoke with Mr [redacted] on June 13, 2017, and again on June 22, 2017, to discuss his account concerns in detailDuring our discussions, we advised Mr [redacted] that we confirmed that he could be experiencing poor indoor coverage and therefore, we offered him an Airave device to enhance his indoor coverageAfter further review of this matter with Mr [redacted] , we determined that he is also experiencing coverage issues in his surrounding areasA review of the surrounding areas in question, does not reflect service coverage that supports his wireless needsIf cases wherein an emergency or business related matter should arise, Mr [redacted] requested the use of another wireless service provider In an effort to ensure a satisfactory and mutually acceptable resolution, we offered Mr [redacted] the ability to return his devices undamaged and in good working condition to our Returns warehouse in exchange for the waiver of his respective Lease Agreements totaling $1,This amount represents the remaining Lease cancellation and Lease Device Purchase Amount chargesMr [redacted] stated that he will contact his previous wireless service provider to determine if their promotional offers would cover cost of the aforementioned charges, prior to turnithe Sprint iPhone Plus devices to themWe look forward to speaking with Mr [redacted] and encourage him to contact us regarding this matter to finalize our proposed offer We regret any inconvenience this matter may have caused Mrand Ms [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ MrMonk MrMonk Executive & Regulatory Services