Sprint Corporation

December 9, [redacted] Revdex.com [redacted] Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] Dear Ms***: We appreciate your assistance in bringing Ms [redacted] ’s [redacted] ’s account concern, submitted on behalf of the account holder, Mr [redacted] , to our attentionWe apologize for any inconvenience that they may have experienced in regard to this matter According to the information provided in the inquiry, Ms [redacted] disputed a phone lease cancellation charge reflected on the cancelled accountShe requested that an account credit be applied in regard to the matter During our discussion with Ms [redacted] on December 9, 2015, we advised her that the above-referenced lease cancellation fee is valid and in accordance with terms and conditions of the associated Lease AgreementHowever, in view of any misunderstanding in regard to this matter, we applied a $credit to offset the above-referenced lease cancellation chargeWe also requested a $refund be sent to her in regard to her previous payment remittance in regard to this matterPlease allow 7-business days for the refund to be receivedShe stated that the matter was resolved Should you or Ms [redacted] have any questions in regard to this concern, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***I am in the office Monday through Friday between 10:a.mand 6:p.m., Central Time Sincerely, Patricia S Executive Services Analyst

April 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he subscribed to the 50% off competitors price plan, and was informed his monthly bill estimate would be $plus taxes with auto pay, including international calls/unlimited text and the charges for two devices, remaining $for the remaining devices He stated that he was unable to call Mexico, and has not been received the prepaid card for his contract buyout offer for port-in Additionally, his he stated that his service was suspended due to a past due bill Mr [redacted] requested that we refund the taxes he paid for the purchased devices and credit his monthly service charges He also requested that his account not be sent to collections, so that his phone numbers are available for porting Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Mr [redacted] may have received regarding his service plan, pricing and promotions and appreciate his feedback regarding these issues The details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this areaIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Customer is responsible for paying their previous provider Additional information can be found on www.sprint.com/joinsprintSprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products You can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay Based upon our research, Mr [redacted] account reflects that he purchased LG X power devices on Installment Agreements with the promotional offer: Get Up to LG X power Smartphones Free after a service credit on January 21, He also purchased Samsung Jon February 6, on Installment Agreements We confirmed that he subscribes to the 50% of competitors price plan on January 21, Mr [redacted] currently has the Sprint Open World plan on international capable devices, which includes free calling from the US to Mexico and Canada Additional information regarding Sprint Open World can be found on www.sprint.com/openworld Upon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement which includes a description of his service planBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current plan Therefore we respectfully decline his request for a refund or to place a hold on his account balances as they represent valid charges We spoke with Mr [redacted] on March 24, 2017, in an attempt to provide him the above information; however, during the course of our call, he informed us that the call was being recorded We respectfully declined his request to record and he elected to end the call We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Mr [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] R Executive Services Analyst

May 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr [redacted] ’s complaint, he states that he was informed that he would receive a credit to his account in the amount of $532.80; however, after review of his account online he has confirmed a credit in the amount of only $Mr [redacted] is requesting to receive the remainder of his credit in the amount of $We spoke with Mr [redacted] on May 17, 2017, in regard to his account concernsWe confirmed that a credit in the amount of $was applied to account XXXXX [redacted] on May 3, Another credit in the amount of $was applied on May 9, 2017, for a total credit of $There is a credit balance to the account in question in the amount of $Mr [redacted] understood the information provided We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Services Analyst

May 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that after opening an account on April 13, 2016, he experienced issues with the internet when attempting to connect his device to his personal computer and browse the internetHe stated a store representative advised him that none of our phones would allow him to connect his device to his personal computer to browse the internet He stated that he was offered a tablet, which he accepted however, was unable to get it to operate properly Therefore, he returned to the Sprint retail location where he received the tablet and was advised that he would have to contact Sprint to return the phone since it was not purchased at the retail location He stated that he cancelled his account within our day Satisfaction Guarantee period and returned the tablet to the store and returned the phone back to us in the envelope we provided to him He stated that he was notified by our Finance department that he owed a balance He is requesting for this issue be resolved Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products A Customer can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is charged If the service plan required a service agreement, no termination fee is charged when cancelled within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation The customer is responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date We contacted Mr [redacted] on May 27, 2016, regarding his above concern At that time, he confirmed that his issue has been resolved to his satisfaction Further, our records show that his account is closed and reflects a zero balance We regret any inconvenience this matter may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

February 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID [redacted] -Rebuttal, [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms [redacted] ’s contacting your agency once again In her rebuttal, Ms [redacted] expressed her dissatisfaction with the length of time taken to resolve her previously-reported billing concerns, advising that promised follcommunication has not yet occurred She reiterated her request that we provide a refund of final equipment charges quoted to her and the amount actually billed We regret any the delay in bringing Ms [redacted] ’s dispute to resolution, as well as any remaining misunderstanding that exist regarding her equipment lease cancellation chargesWhile we confirmed that the amounts assessed to Ms [redacted] ’s Sprint account to pay off her three referenced leased devices, we also confirmed that the amounts provided to her during her noted conversation with one of our Customer Care representatives did not include applicable taxes We also identified that she was informed that the charges for the third device would be waived in full but that an inadvertent keying error led to that waiver not reflecting on her account and subsequent invoice Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on February 13, 16, and 20, 2018, to explain our above-noted findings were unsuccessful However, we notified her on February 22, 2018, to advise that we reviewed the call and were prepared to process a refund of the $assessed for the device pay-off she was told would be brought to zero but that, regrettably, we would be unable to refund the valid taxes assessed for her other two devices Ms [redacted] responded back to us via e-mail to dispute that information and again requested that we provide a refund of the full $that was assessed beyond the amount quoted to her We responded that we have forwarded that request to our Finance department for review and will follow up with her again once we receive a response from that team, typically in one to two days We remain committed to bringing this matter to resolution and will monitor Ms [redacted] ’s Sprint account regularly until we receive an update from our Finance team We regret any inconvenience these issues may have caused Ms [redacted] If we can be further assistance with these matters prior to our noted follow up with her, she can contact me directly by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s inquiry, he expressed his dissatisfaction with a payment he remitted toward the pay-off for his two tablet devices being applied toward his service charges instead He also described unfavorable customer experiences during his attempts to address that concern Mr [redacted] requested that nullify his contractual obligations with us We regret any possible misunderstanding that may have occurred regarding the application of Mr***’s July 11, 2017, payment Our records reflect that the $payment applied to his then-current account balance due and that, when his two tablet lease agreements were canceled on July 11, 2017, the associated accelerated lease cancellation charges were systematically assessed to his account and reflected as due immediatelyAs a result, he was notified of that past-due balanceHowever, once Mr [redacted] remitted his payment of his monthly bill amount on July 31, 2017, that payment satisfied his equipment billing and brought his account current with a zero balance During our August 11, 2017, conversation with Mr***, we explained the information outlined above We also offered to apply a one-time courtesy credit of $to offset a portion of his current month’s rate plan charges as a courtesy Mr [redacted] accepted that offer, and we applied the credit to his account as agreed We appreciate Mr***’s taking time to provide details of his experiences with our retail and Customer Care representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these mattes may have caused but are pleased that we were able to resolve Mr***’s reported concerns to his satisfaction If we can be of further assistance with these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on February 13, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with an equipment order being placed on his account, without his consent In addition, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to resolve this matter Mr [redacted] requested that Sprint review this matter and take appropriate action Sprint has reviewed Mr***’s complaint Our records indicate that a fraudulent equipment order was placed on Mr***’s account on November 21, 2016, which was processed by an unknown third-party Therefore, our Fraud Management group cancelled the fraudulent equipment order on November 21, In addition, our Fraud Management group agreed to update the security information on Mr***’s account to prevent fraudulent activity from reoccurring in the future Furthermore, on November 29, 2016, our Fraud Management group contacted Mr [redacted] to relay the above information to him However, Mr [redacted] was unavailable to further discuss this matter and that time, and he agreed to follwith our Fraud Management group accordinglyUnfortunately, Mr [redacted] has not contacted our Fraud Management group As a result, his security information was not updated Furthermore, Mr [redacted] ported-out his line of services to another wireless service provider on February 2, We spoke with Mr [redacted] on February and of 2017, and relayed the above information to him Mr [redacted] requested that we adjust his entire account balanceDuring that call, we offered to apply an adjustment of $to his account to offset his last month monthly recurring charges Also, we offered to waive his remaining equipment charges associated with his Lease Agreements upon the return of his devices Mr [redacted] declined our adjustment offerHowever, he agreed to return his devices to Sprint’s Returns warehouse in order to have his equipment charges adjusted We appreciate Mr [redacted] taking time to provide details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that Mr [redacted] concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached at the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , on behalf of our account holder Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service that she received while trying to resolve a device replacement issue Ms [redacted] stated she chatted with our customer service representatives, and was promised her iPhone device will be replaced free of chargeShe further stated that she went to our store and was advised she will have to payMs [redacted] contacted our customer service again and was offered $credit towards the device; however, the credit was applied to the account and not to her deviceAs a result, Ms [redacted] is requesting that we allow her to send the device back, and adjust the remaining balance Our records reflect that on January 25, 2017, Ms [redacted] purchased a device under 24-month installmentOur records further reflect Ms [redacted] contacted customer service on June 5, 2017, as she said Apple is offering to replace her device for $We offered to apply a $credit to her account for the $she will payThe credit was applied to her account on June 6, We attempted to contact Ms [redacted] , and she asked we communicate via emailWe then sent an email to her on June 23, 2017, and the information outlined above was explained to her In an effort to resolve this matter, we offered to adjust the charges with the return of the device to our warehouseAccordingly, a return kit was forwarded to Ms [redacted] ’s billing address listed on the account to facilitate the return of the device to our warehouse Once we have received confirmation of the receipt, we will credit the associated equipment charge Ms [redacted] accepted the offer and thanked us for our help We appreciate Ms [redacted] for taking the time to provide us with her experiences with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms [redacted] ’s issueIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I paid the agreed upon $65.02, and was given credits totaling $This brings my balance down to $0, paid in fullThank you to the Revdex.com and to Clara at Sprint for helping to resolve this matter Regards, [redacted]

August 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx***, [redacted] J [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of the account holder, [redacted] J [redacted] submitted on July 23, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she expressed her dissatisfaction regarding the lack of coverage in her home service area of Wheatland, IowaTherefore, she elected to cancel service with Sprint by porting-out their lines of service to another wireless service provider, prior to satisfying the terms of their respective Lease and Monthly Installment Billing Agreements As a result, their account reflects an outstanding balance of $2,In addition, Ms [redacted] has indicated that she would like to have the devices associated with phone lines ending in [redacted] and [redacted] unlocked for domestic and international useMs [redacted] requested that Sprint review these matters and apply an adjustment to their account accordingly Sprint has reviewed Ms***’s complaintWe regret that the coverage in Mr***’s location has fallen short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area in Wheatland, Iowa is within Sprint’s “fair” coverage area and operating within parameters during the time Ms [redacted] stated that they experienced poor service As outlined in our Terms and Conditions, the coverage and quality of wireless services may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures and may be adversely impacted by foliage and topography, local geographic irregularities, and other such natural events that may occur in the direct line between a customer’s device and our network towers As such, we are unable to guarantee network coverage at any location at all times; however, once outdoors coverage should become stronger We regret any misunderstanding that may have occurred regarding the billing and Ms***’s coverage concerns Our records indicate that Mr [redacted] established services on phone lines ending in [redacted] and accessories effective November 22, During this sales transaction, he purchased an Apple IPad Pro device via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay In addition, he activated a new line of service corresponding with phone line ending in [redacted] on April 24, 2016, and activated a Samsung Galaxy SEdge device via Sprint’s Leasing programPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Mr [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Mr [redacted] was provided with a clear disclosure of his equipment purchases and all other applicable fees and charges Furthermore, we were able to locate signed a copies his Lease and Installment Billing Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his equipment purchases during the activation of the aforementioned lines of service Furthermore, Mr [redacted] activated an iPhone Plus device on phone line ending in [redacted] on February 25, 2017, via Sprint’s Leasing programIn addition on February 25, and March 3, 2017, two iPhone Plus Shield Protectors and case were purchased via Sprint’s Monthly Installment Billing program We confirmed that the Tablet device associated with phone line ending in [redacted] was cancelled, per Mr***’s request on July 2, Also, on July 16, 2017, phone lines ending in ***, [redacted] and [redacted] were ported-out to another wireless service provider prior to satisfying the terms of the Lease/Installment Billing Agreements In addition, phone lines ending in ***, [redacted] and [redacted] associated with the Tablet devices were cancelled on August 2, Accordingly, Mr***’s account was assessed the remaining Lease cancellation/Lease Device Purchase Amount charges and Installment Billing accelerated cancellation charges along with applicable late fees and taxes totaling $2,as indicated on his August 6, 2017, billing statement and the remaining cancellation charges will appear on his September 6, billing statementWe note per Mr***’s request the account was cancelled as of August 11, Should Mr [redacted] wish to satisfy his outstanding account balance with Sprint, we urge him to contact Sprint’s Customer Care group toll-free at [redacted] for further assistance Please note that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase optionsThe associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that Mr***’s devices associated with phone lines ending in [redacted] and [redacted] are eligible for SIM unlocking after the final balance is paid in fullWe spoke with Ms [redacted] on behalf of the account holder, [redacted] on August 14, 2017, and relayed the aforementioned informationAlthough we sustain that the aforementioned charges are valid, to provide closure to this matter, we would offered and Ms [redacted] accepted a one-time adjustment of $as a final resolution, leaving Mr [redacted] responsible for the valid account balance of $1,Please note no additional adjustments/credits will be warranted for this matterOnce Mr [redacted] and Ms [redacted] remits a payment to satisfy the remaining balance of $1,his account will be closed with a zero balance and will not be referred to an outside collection agencyAccordingly, Ms [redacted] and Mr [redacted] were satisfied with Sprint efforts to resolve their account concernsWe regret any inconvenience that Mr [redacted] and Ms [redacted] may have experienced while attempting to resolve these matters If we can be of further assistance, Mr [redacted] or Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern TimeSincerely, /s/ Regina SExecutive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your forwarding our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the length of time taken for us to provide a $account credit owed to him for equipment he returned to us in March He also disputed our subsequently informing him that he is not eligible for that amount but providing a $total credit instead Mr [redacted] requested that we honor the full buyback credit amount he was originally offered We regret any possible misunderstanding that may have occurred regarding the amount of equipment buyback credit available to Mr [redacted] We offer a Device Buyback Program, which offers new and existing customers who return equipment to us an account credit of $to $300, depending on the make and model of the surrendered device However, our records reflect that the two devices Mr [redacted] sent to us were not eligible for buyback credit, as they were associated with equipment leasing agreements Under our lease program, Sprint owns leased devices until customers pay the End of Lease (EOL) purchase price As such, when Mr [redacted] upgraded his devices on March 15, 2017, he had the option of returning his leased devices to us or purchasing them for $each When he activated new equipment on his two noted lines of service on March 15, 2017, we assessed the EOL amounts to Mr [redacted] ’s account pending the return of those two devices to us We identified that Mr [redacted] ’s two leased devices were received in our warehouse on March 27, As a result, we applied credits totaling $to his account at that time to offset the EOL charges, pursuant to the lease terms Based on the information outlined above, we are unable to identify any error on the part of Sprint related to Mr [redacted] ’s dispute However, due to any misinformation that he may have been provided regarding our buyback program, we agreed to honor his $credit request During our July 24, 2017, conversation with Ms [redacted] , an authorized user on Mr [redacted] ’s Sprint account, we explained the information outlined above and informed her that we applied a $credit to his account to supplement the $previously provided, to meet the $request She acknowledged that information and her satisfaction with our response We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If he needs further assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed an unfavorable customer experience while attempting to add two lines of service to his account He stated that he was unsuccessful in adding the lines and eventually canceled his services at the end of June As a result, he requested a refund for the last monthly service charge assessed due to non-usage Sprint advertises and provides services in monthly increments If services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan When Mr [redacted] contacted our Customer Care department on June 29, 2017, to cancel his service, the account was set to expire on the last day of your billing cycle, on July 22, Although he elected not to utilize the service following his cancellation request, the service was available to him, and the full monthly service charge is valid I regret that this may not have been explained to Mr [redacted] ; however, this information is provided in our Terms and Conditions of Services Unfortunately our attempts to contact Mr [redacted] at the telephone number and e-mail address provided in his inquiry on August 1, 7, 9, and 18, 2017, to discuss his reported concerns in detail were unsuccessful We have corresponded with Mr [redacted] via e-mail requesting that he contact our office to complete the authentication of the account He obliged our request, but we have yet had the pleasure of speaking with each other Although, we are unable to confirm any billing error on the part of Sprint related to the disputed charges, we have applied credit to the account to offset the balance in full Thereafter, the canceled account now reflects a zero balance owed We regret any inconvenience that this matter may have caused Mr [redacted] and the loss of his business If we can be of further assistance related to this matter, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna J [redacted] Executive Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] ***- [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] ***- [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention once again In her rebuttal, Ms***- [redacted] expressed her dissatisfaction to our response to her initial filing regarding her coverage, billing, and with the amount of credit that she was offered As a result, she is requesting that this matter be reviewed once again Ms***- [redacted] ’s account concerns were referred to a member of our management executive team Our records reflect that, in an effort to bring closure to her billing concerns, she was offered a $credit to offset a portion of her charges She accepted our offer and her account was credited for the aforementioned amount on June 22, Further, Ms***- [redacted] remitted a payment of $for her remaining balance As a result, her account reflects a zero balance If we can be of further assistance regarding this matter, Ms***- [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

Hello,I am contacting to inform the Revdex.com that this issue has been resolved today 3/8/by Sprint Company.Thank you, [redacted]

March 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she did not receive a promotional monthly credit offer when she upgraded to a new one device She is requesting that a credit be applied to offset the missing credit she was offered In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information As stated in our 50% iPhone offer, as stated in the terms of that offer, qualified customers should allow three billing cycles for their promotional credit to award Our records reflect that Ms [redacted] accepted this offer in January We spoke with Ms [redacted] on March 22, At that time, we offered her a one-time account lump sum credit of $to emulate the monthly credit she would receive for the above mentioned offer At that time Ms [redacted] ’s verified satisfaction with the resolution We will follon her April billing statement, which will be her third statement to validate the promotion If at that time we confirm that the promotion will award, the above lump sum credit may be reversed We regret any inconvenience that these matters may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that when he ported a secondary number to Sprint and pre-ordered a device he was led to believe that he qualified for the Unlimited Freedom Plan for $per month for four lines of service, however, his service plan has not yet been modifiedAs a result, he is requesting that Sprint modify his service plan to reflect the Unlimited Freedom Plan for all of his linked devices During our discussion with Mr [redacted] , we confirmed that he has four wireless lines active on his account and effective his July bill cycle his account will be modified to reflect Sprint’s Unlimited Freedom Plan Sprint’s Unlimited Freedom Plan consists of unlimited talk, text, and data per line This plan bills $for his wireless line ending [redacted] per month, his secondary line ending [redacted] bills $per month, and his wireless lines ending [redacted] and [redacted] will bill $per lineHe also has two Installment Billing agreements that bill a total of $monthlyMr [redacted] can find the full details of this plan, as well as all of our current plans, at www.sprint.comThe sum of these charges total $before applicable discounts, taxes and surcharges Mr [redacted] has the option to change his service plan at any time Despite being unable to confirm that a Sprint billing error occurred, in an effort to amicably resolve this matter, on June 27, 2017, we applied credits totaling $to the account to offset the disputed charges incurred Mr [redacted] accepted our offer and confirmed his understanding of the billing on his account moving forward We regret any inconvenience this matter may have causedIf Mr [redacted] l has any further concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

August 15, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] - [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] expressed her dissatisfaction with the cost of her November billing statement Ms [redacted] further expressed her dissatisfaction with Sprint’s coverage in [redacted] , New Jersey and New York, New York In addition, Ms [redacted] expressed her dissatisfaction with the cancellation charges that will be assessed to the account upon cancellation of service Ms [redacted] requested that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaint We spoke with Ms [redacted] on August 10, and explained to Ms [redacted] that her December 7, payment of $was applied to the monthly recurring and monthly lease charges on her November bill statement We regret that Sprint’s coverage in [redacted] , New Jersey and New York, New York have fallen short of Ms [redacted] ’s expectations Based on her service address, Ms [redacted] is located in best coverage She should expect good service outdoors and indoors In Best coverage some small pockets of poor service may occur based on obstructions, foliage, and terrain, but should be rare or infrequentIn addition, Sprint confirms coverage based on the service address our customer provides at the time of activation Continuation of services after the 14-day Risk Free Guarantee period constitutes acceptance of the Terms and Conditions of Services and the Service Agreement selected at the time of activation Our network team investigated her coverage concerns and identified that we previously identified network upgrades taking place in [redacted] , New Jersey and New York, New York, however, those updates have been completed and we anticipate that her service levels will gradually improve and return to normal Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device We further note that any Lease Device Purchase Amount charges are waived once Sprint receives the current device at the warehouse, however, any unfulfilled monthly lease payments are valid For further information regarding Sprint Leasing please visit www.sprint.com/lease We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Services Analyst

August 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the rebuttal inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s subsequent complaint, while her issue is resolved, she expressed dissatisfaction that she had to eliminate the tablet line in order to avoid the $monthly service charge She indicates that the promotional offer she signed up with included three lines for $100, and she believed the tablet line was included in that promotional rate We made several unsuccessful attempts to contact Ms [redacted] by phone and email on August 8, 10, and 14, 2017, regarding her feedback As discussed with Ms [redacted] during our original conversation, the promotional offer did not include tablet lines; therefore, the tablet line was billed $for an unlimited service plan; however, Ms [redacted] accepted our offer to cancel the tablet line and retain the device for use only Please note that the cost to Ms [redacted] to retain the device was minimal, as Sprint had absorbed most of the cost as a goodwill gesture Accordingly, while we regret Ms [redacted] ’s dissatisfaction regarding this matter, Sprint was unable to identify a billing error and must respectfully decline any additional credit consideration or service plan modification If Ms [redacted] has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

April 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Ms [redacted] expressed her frustration with her Sprint account being canceled without her knowledge when she requested for suspension due to military deployment At this time, her account has been written off in the amount of $ We regret that the customer service Ms [redacted] experienced has fallen short of her expectations It is our goal to provide first-class customer service at all levels of interaction We spoke with Ms [redacted] on March 30th and April 3rd, 2017, and apologized for any frustration she experienced due to the billing issues caused During our conversations on March 30th and April 3rd, 2017, we discovered that the customer did not complete a payment arrangement set up for $to be paid on June 28th, Due to Ms [redacted] not meeting the payment requirement, the collection activity began on July 1st, resulting in her account being written off for that amount included with her final month of service in June along with accelerated charges for her equipment commitments Sprint and Ms [redacted] were able to come to an agreement to which she would send back of the devices that were billed accelerated charges where Sprint would adjust the final balance once received Additionally, an adjustment to half of the remaining charges thereafter would occur, requiring a final payment for Ms [redacted] in order to advise the credit bureau that this debt has been satisfied Ms [redacted] accepted these terms as resolution to her concern On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] was a great service to me and very professional I appreciate her help, and timely response Regards, [redacted] PS I wanted to either redraw my complaint, or at least update the file after I talked with ***, however the Revdex.com system would not let me make any changes until she responded