Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I cannot say that the results are satisfactory to me, however the fabricated stress and anxiety that this has caused is more than I want to deal withExtremely disappointed with sprint and their abilities at communication and customer satisfactionBeing swindled by their employees or mislead by their ignorant employees should not be my fault or cause me as a customer this much troubleHowever I accept their "token" of bad customer service simply so I do not have to deal with this issue any longer, and I can eagerly look forward to finding another cell phone provider that may actually be able to provide me with accurate information and honor the deals that are made Regards, [redacted] ***

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with our not honoring the terms of a device Lease-One-Get-One (LOGO) promotion offered to him when he established services with us in May He also described unfavorable customer experiences during his attempts to address that matter Mr [redacted] requested that we provide the monthly lease credit initially offered to him for one of the Samsung Galaxy Sdevices associated with his Sprint account We regret any possible misunderstanding that may have occurred regarding our referenced device promotion Our records reflect that Mr [redacted] established his Sprint account on May 8, 2017, with two lines of service for which he activated equipment for which he accepted 18-month lease agreements However, although we confirmed that we offered a LOGO promotions for the Samsung Galaxy Sdevices chosen by him at that time, we also identified that an inadvertent keying error led to the promotion not being added to his account to generate the monthly lease credit During our July 10, 2017, conversation with Mr [redacted] , we explained the information outlined above We also informed him that, unfortunately, we are systematically unable to add the promotion to his account at this time Therefore, we offered a one-time credit to offset an amount equivalent to the total value of the promotional offer Mr [redacted] accepted our offer, and we applied service credits totaling $to his account, as agreedThat credit should be reflected on his next invoiceMr [redacted] is aware that the service credit was applied in lieu of the equipment promotion and that his monthly equipment billing will continue to reflect to lease charges He indicated his understanding of that information and his satisfaction with our resolution We regret any inconvenience this matter may have caused If we can be of further assistance with this conern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

June 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that when he purchased his device he was not aware that he initiated a 24-month leaseAdditionally, he stated that he recently filed a claim with Asurion, the administrator of our Total Equipment Protection (TEP) program, however, his claim was denied because he failed to report the device as lost or stolen within the 60-day period During our conversation with Mr [redacted] , we apologized for any inconvenience he may have experienced as a result of this issueFurther, I advised him that our records reflect that on December 4, 2014, he accepted a 24-month lease for a Samsung Galaxy SHe agreed to make 24-monthly payments of $and either return the device or pay an end of lease purchase price of $We advised Mr [redacted] that he also accepted a tablet at no cost in exchange for a two-year service agreementAdditionally, we advised him that Asurion requires all claims to be submitted within a 60-day period of the incident to avoid fraudulent claimsWe advised Mr [redacted] that although there was no error on Sprint’s part that in an effort to amicably resolve his concern, we would agree to cancel the current lease on phone ending and bill him the remaining lease payments owed, which is equivalent to the deductible he would have been responsible for in order to file a claimAdditionally, we will waive the $end of lease purchase price and accelerate his upgrade eligibility, so he can purchase a new deviceMr [redacted] accepted our offer and is satisfied with the resolution If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] stated that he was quoted a monthly bill of $for lines and that it would not increase if he added additional linesHe stated that his bill was originally correct, however, once he added the additional lines, his bill increasedAs a result, he is requesting that we correct his bill and honor the monthly bill quote of $per month for lines We regret the circumstances that led to Mr [redacted] ’s filing of this complaintAn initial review of our account records leads us to believe that the matter in question has been fully resolved To ensure resolution, we attempted to contact Mr [redacted] via the telephone number and e-mail included in his inquiry on April 26, May 4, and May 8, Unfortunately, our attempts were unsuccessful, and Mr [redacted] has not replied to our attempts Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Should Mr [redacted] need further assistance with this matter, we invite him to contact us directly at his earliest convenienceI can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] - [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] - [redacted] disputed charges totaling $assessed to her Sprint account when she terminated services with us due to unresolved device issues She requested that we remove those charges We regret the circumstances decision to terminate her Sprint services, as well as any misunderstanding that may have occurred regarding the disputed charges Our records reflect that Ms [redacted] - [redacted] reported issues with her Sprint device to technicians at one of our service and repair locations on February and March 4, During those visits, we examined her device and determined that it was beyond repair Because she had not subscribed to our Total Equipment Protection (TEP) device insurance coverage option, we offered to assist in facilitating warranty replacement or, as a courtesy, to replace her device after her remitting a $service fee Regrettably Ms [redacted] - [redacted] declined those offers and elected to cancel her services effective March 14, During our May through June 2, 2017, conversations with Ms [redacted] - [redacted] , we discussed the previous information She expressed continued dissatisfaction with our not offering an immediate replacement of her malfunctioning device at no cost to her With respect, we explained that her replacement request exceeded the scope of services offered by Sprint or purchased by her We further explained that the disputed charges assessed to her account represent charges for products and services rendered Because those charges are valid, we respectfully declined her account credit request However, although we were unable to identify any Sprint error in this matter, we offered to apply a $courtesy credit to her account to offset a portion of the disputed amount Ms [redacted] - [redacted] accepted our offer, she submitted a payment, and we applied the credit as agreed Currently, her account is in a closed status and reflects a zero balance We are pleased that we were able to address Ms [redacted] - [redacted] ’ reported concerns to her satisfaction but regret the loss of her business If we can be of further assistance with this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the $price increase with his unlimited calling plan, citing that his monthly charges including his device lease and the unlimited plan should totaling $monthly until November As such, he requested that Sprint honor the terms and cost of his originally-chosen rate plan or apply a $credit to his account to offset the difference until the end of his lease agreement Our records reflect that representatives of a specialized escalations team spoke with Mr [redacted] regarding this matter on March 8, 2016, and explained that, in order to keep up with the expenses associated with the dramatic increase of mobile data use, a price increase was implemented; however, his rate plan now includes new features that were not available with his original rate plan structure, such as 3GB of Mobile Hotspot high-speed data to use while on the Sprint networkWhen the 3GB allowance is reached, customers can continue using hotspot data at lower 2G speeds on an unlimited basis for no additional cost or purchase more high-speed data to eliminate overage used within a bill cycleThe Mobile Hotspot service allows customers to: • Use their device to connect tablets, laptops, and any other devices to Sprint's high-speed data network while on the go; • Search, surf, stream, e-mail, and socialize wherever neededThere is no need to search for public Wi-Fi; and • Access Sprint International Texting, which allows customers to send texts from the U.Sto more than countriesCustomers can visit www.Sprint.com/international to learn more; and Use Sprint Global Roaming with unlimited data at 2G speeds Making the decision to increase prices is always a difficult one, and we regret any frustration Mr [redacted] may have experienced as a result of that changeAffected customers were notified via their January bills, and notice was provided to Mr [redacted] on page two of his January 5, 2016, invoice under the Important Notice: Price Plan Increase sectionIt is also important to note that our Terms and Conditions of Service clearly states that we have the right to change plans and prices at any time without noticeThis information can be viewed on our website at www.sprint.com/termsandconditions Although we were unable to speak with Mr [redacted] directly regarding his filing with your office, he did communicate with us on March 5, We confirmed the details outlined above and advised that we are regrettably unable to honor the $rate going forwardHowever, we also confirmed that our Customer Care department offered and applied a one-time $service credit to his account to offset an amount equivalent to the $additional charge that will be assessed to his account over the next nine months, which Mr [redacted] accepted While we regret that Mr [redacted] remains dissatisfied with our response to his inquiry, we believe that we have fully addressed his reported concernsHowever, if we can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

August 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on July 25, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with the unfavorable customer service experience while attempting to resolve her device concerns Ms [redacted] expressed her concerns with her Samsung Galaxy Note device malfunctioning associated with phone line ending in [redacted] and her inability to visit a local Authorized Service and Repair Center location within her home locationAlso, she was provided an option to purchase a new device via Sprint’s Leasing programMs [redacted] requested that Sprint review this matter and provide her with a replacement device Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Ms [redacted] on August 15, 2017, to address her equipment concerns At that time, we advised Ms [redacted] that her phone line ending in [redacted] subscribes to TEP; therefore, if she is experiencing a problem with her device she may visit her local Sprint service and repair center for diagnostic testing At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMs [redacted] is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms [redacted] ’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at Sprint service and repair center for a fee of $ If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device Please note that our Authorized Service and Repair Center locations are staffed by Technicians employed by Asurion If the technician is unable to repair a phone, the phone is mailed in for repair and Ms [redacted] would receive a loaner phone during the time of repairMs [redacted] can visit our website at www.sprint.com/storelocater to find a Service and Repair Center location within her home service area Furthermore, we advised Ms [redacted] should she need to file an insurance claim with our program administrator, Asurion, she may contact them toll-free at ###-###-#### or she may visit their website www.phoneclaim.comMs [redacted] advised us that this matter has been addressed to her satisfaction and she did not require further assistance We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Retail Store location We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My previous and current provider handled the matter for meI have my safelink minutes back for some time now

March 17, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms [redacted] stated that she was offered a free iPhone SE device with the purchase on an iPhone device via Sprint’s Leasing programAdditionally, Ms [redacted] stated that she has not received the credit towards the free iPhone SE device Furthermore, Ms [redacted] stated that her price plan should be updated to $per month for the three subscriptions associated with her account, in addition to the device monthly recurring charges However, the cost of her monthly recurring charges has exceeded the quoted amountMs [redacted] requested that Sprint review these matters; allow her the ability to return the free iPhone SE device on the promotional offer and keep the new iPhone device for $per month In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Ms [redacted] on March 8, and of 2017, to discuss her billing concernsDuring our conversations, we explained the details of her price plan and informed her that the required service credit to offset the monthly installment billing charge for the iPhone SE was not awarding since she previously took advantage of an incompatible promotional offer However, we offered and she accept a one time customer concession to apply monthly service credit of $to offset the device monthly charge or apply a one-time credit towards the full installment billing chargeMs [redacted] agreed to keep the subscription active on her Sprint accountFurthermore, we confirmed the price plan error on her January and February billing statements, which was corrected by applying a total credit of $172.55, with $account balance after credit Ms [redacted] remitted a credit card payment of $286.81, leaving $valid account balance We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Ms [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

May 10, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she contacted our Customer Care department on March 31, 2017, and she was advised by one of our representative that her monthly service charges for her four subscriptions would be $a month She stated that she received her first invoice for $ As a result, she is requesting that we honor the offer she received during her interaction on March 31, 2017, with our Customer Care department representativeIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes During our conversation with Ms***, we apologized for any inconvenience she may have experienced as a result of this issue In addition, we advised her that our records reflect that we offered her the Unlimited Freedom Plan promotion, with [redacted] Prime and Total Equipment protection for $a month and she receives a $discount on each subscription reducing the cost to $with auto-payFurther, she has equipment charges totaling $Additionally, we advised her that we did not identify any billing errors or miscommunication and are unable to honor the quoted price of $ We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care group We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewWe regret any inconvenience that this matter may have caused If we may be of further assistance with this matter, please contact us by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

February 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Account xxxxx***, [redacted] Case [redacted] Dear Ms***: Sprint is in receipt of the above referenced complaint of [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention Based on the information provided in the inquiry, Mr [redacted] states that a Galaxy Sis defective and requested to complete an exchange although the device is not subscribed to Total Equipment Protection (TEP) All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone lineTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Mr***, an authorized user on February 2, 2016, to address the equipment concernsAt that time, we advised him that because he does not subscribe to TEP, if he is experiencing a problem with his device he may visit his local Sprint service and repair center for diagnostic testingAt that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, he may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMr [redacted] would be responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Mr***’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, he may have the device repaired or replaced at a Sprint service and repair center for a feeIf the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device After review of Mr***’s concern, we have agreed to provide a one-time $credit to his account if he elects to visit a Sprint service & repair location for device testingAlternately, we have directed Mr [redacted] to work directly with the device manufacturer under the limited one-year warranty We regret any inconvenience that these matters may have causedIf I can be of further assistance, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C Executive Services Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate the opportunity to address her concerns In the information provided, Ms [redacted] disputed the $Subsidized Phone Charges assessed to her Sprint account after upgrading her rate plan in April 2017, advising that those charges were not explained to her when she accepted her new plan She requested that we remove those charges The promotional rate plan Ms [redacted] accepted in April was designed for customers who activate equipment that was obtained on one of our device leases or installment billing purchase agreement As such, because Ms [redacted] accepted that rate plan on lines of service on which she activated equipment she purchased at reduced, subsidized pricing in exchange for two-year term agreements, the disputed $monthly Subsidized Phone Charges are valid Additional details related to our rate plan and equipment promotion and charges are available on our website at www.sprint.com During our conversation with Ms [redacted] , we explained the information outlined above We also explained that, although we are unable to identify any error on the part of Sprint related to her dispute of those valid charges, we applied credits totaling $each to her account to offset an amount equivalent to the dispute charges plus applicable taxes for the remainder her two two-year term agreements She indicated her satisfaction with our resolution We regret any inconvenience this matter may have caused Ms [redacted] and appreciate her continued patronage If she needs further assistance with this issue, she can contact me directly by calling our department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

September 5, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Ali [redacted] Account xxxxxx***, Rahul [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrAli ***, an authorized end-user on the Sprint account of MrRahul [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his filling, Mr [redacted] expressed his dissatisfaction with our canceling his equipment order due to a credit card mismatch and with our assessing equipment upgrade fees for the two devices although those fees were to be waived and the devices were not received Mr [redacted] requested that we provide a refund of the device and activation charges assessed and paid We regret any misunderstanding that may have occurred regarding Mr***’s referenced device order and Mr [redacted] ’s subsequent billing Our records reflect that the online order and associated credit card payment was completed on July 2, 2017, and that the two referenced devices were financed with 24-month installment billing (IB) purchase agreements but that the orders were cancelled on the same day However, the corresponding IBs were inadvertently not properly cancelled During our conversation with the account holder, Mr [redacted] , on September 1, 2017, we explained the information outlined above We also informed him that we canceled the two IB agreements from his account and forwarded Mr***’s refund request to our Finance department that day We also informed him that credits totaling $were applied to his account on September 5, 2017, to offset the two disputed device upgrade activation fees, as reflected on his August 15, invoice Mr [redacted] is aware that his and Mr***’s initial device charges $and $were credited on September 2, and that his adjusted account balance due is $after the above-mentioned credits He confirmed his understanding and acceptance of our resolution We appreciate Mr***’s and Mr [redacted] ’s taking time to provide details of their experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] and Mr [redacted] may have experienced as a result of these matters If we can be of further assistance with these issues, Mr [redacted] can contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

March 8, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on February 6, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with Sprint’s inability to activate iPhone devices from her previous wireless service providerAs a result, she offered a promotion for an iPhone device as well as receiving an iPhone 6s device with a monthly recurring charge of $per monthAdditionally, Ms [redacted] stated that the monthly recurring charges for the iPhone devices were reflecting $per monthFurthermore, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concernsTherefore, Ms [redacted] requested that Sprint review these matters and adjust her account accordinglySprint has reviewed Ms***’s complaint We spoke with Ms [redacted] on February 9, 2017, to further discuss her concerns During that conversation, we advised Ms [redacted] that we would investigate her concerns and follwith her accordingly According to our records, Ms [redacted] established services with Sprint on December 21, Furthermore, our records indicate that on December 21, 23, and of 2016, Ms [redacted] activated phone lines ending in ***, ***, ***, and ***At that time, she purchased four devices via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon further review, our records indicate that phone line ending in [redacted] was activated on December 26, 2016, and Ms [redacted] purchased a device via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease To further investigate Ms***’s concerns, we engaged our Retail Stores Management team for further assistance As a result of the investigation, we have confirmed that Ms [redacted] was contacted by a member of our Retail Stores Management team to further discuss and resolve her account concernsIn addition, Ms [redacted] was informed that the aforementioned promotion normally takes to billing cycles prior to reflecting on the account To provide closure for this matter, we have agreed to apply a partial credit of $to her account This credit will offset a portion of her monthly recurring charges as reflected on the December 2016, January and February billing statements, which would reflect on the March billing statement We spoke with Ms [redacted] on March 7, 2017, to relay the aforementioned information and resolution to her Ms [redacted] accepted our resolution and expressed her satisfaction with Sprint’s efforts resolving her account concerns We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterIf we can be of further assistance with these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext., *** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

Executive & Regulatory Services P.OBox Irving, TX March 23, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , filed on behalf of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she has been billed for the line of service ending [redacted] for the past two years although the associated device has been obsolete She has requested to cancel the line of service and receive a credit for the last two years We spoke with Ms [redacted] via telephone on March 15, 2017, to discuss this matter in detail At her request, we canceled the line of service ending [redacted] effective March 18, However, our records reflect that Ms [redacted] ’s initial request to cancel the line of service ending [redacted] was in January Therefore, we are unable comply with her request for a credit to offset associated monthly service charges prior to January We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I actually spoke to Sprint on Friday because that was my earliest time I could speak to themWhen I did speak to them no one seems to know what's going onI was under certain promos that somehow has disappearedHe told me to speak to my dad because he was also involved but honestly it doesn't make a differenceI'm just getting run around and still not getting answersIf you see my original bill how much I was invoice and the only adjustment was taking off insuranceThis whole mess started whe t he store had promised to drop the lines from he plan so we could keep our same numbers from a previous accountNothing would change price wiseThat's not what happen and this is why the complaint was broughtI don't know how many different way I can explain it Regards, [redacted]

April 18, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 28, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the cost of her monthly recurring charges exceeding the quoted the amount, after visiting a local Sprint Retail Store location Ms [redacted] believes that her lines of services were configured onto the incorrect price plan Furthermore, Ms [redacted] stated that she was provided with misleading information pertaining to Sprint’s Contract Buyout promotionLastly, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concernsTherefore, Ms [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on March 30, 2017, to further discuss her concerns During that conversation, Ms [redacted] advised that her billing concerns were addressed and resolved; however she requested to speak with a member of our Retail Stores Management team regarding her remaining concerns We advised Ms [redacted] that we would investigate her concerns as well as contact our Retail Stores Management team and follwith her accordingly According to our records, Ms [redacted] established services with Sprint on April 18, Our records indicate that five lines of services were activated between through 2012, respectivelyUpon establishing each line of service, Ms [redacted] purchased equipment at discounted pricing in exchange for a two-year Service Agreement per line In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offer As stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from [redacted] , [redacted] or *** Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout credit Additionally, the customer must tutheir old cellular provider’s device to Sprint Once approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeks Sprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device charges Additional information regarding the aforementioned promotion can be located at our website at www.sprint.com/jointoday To further investigate Ms [redacted] ’s concerns, we engaged our Retail Stores Management team for further assistance As a result of the investigation, we have confirmed that a member of our Retail team has attempted to contact Ms [redacted] on several occasions to further discuss her concerns, without successBased on Ms [redacted] ’s selections, her monthly rate totals $per month, which includes monthly recurring charges, Total Equipment Protection (TEP) plan per line/per month, excluding taxes, fees and Surcharges As such, we are unable to identify any billing errors We have attempted to follwith Ms [redacted] on several occasions, to relay the aforementioned information to her Unfortunately, we were unable to reach her directlyShould Ms [redacted] require further assistance with this matter, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve these mattersIf we can be of further assistance with these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext., *** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Ms [redacted] to contact your office once again In her rebuttal, Ms [redacted] stated that she is continuing to receive bills from Sprint for a balance that she does not owe; claiming that she has been advised multiple times by Sprint representatives that her account balance is zero Ms [redacted] requested that we correct this matter During our follconversation with Ms [redacted] on July 24, 2017, we explained that, as previously stated, our records reflect that Ms [redacted] accepted two device lease agreements on November 7, 2016, but terminated her corresponding lines of service prior to the satisfaction of those agreements on March 3, At that time, her account reflected a balance due of $1,232.82, as reflected on her April 8, 2017, invoice Additionally, our records reflect that Ms [redacted] returned her two leased iPhone devices to Sprint on March 27, As a result, pursuant to the terms of her lease agreements, we credited her account $to offset the Device Purchase Option amounts for both devices However, because she did not satisfy the lease term, her account was assessed $1,for lease cancellation charges, which are validWe also confirmed that her payment of $that posted to her Sprint account on April 30, 2017, brought her account to closed status with a zero balance We regret any inconvenience Ms [redacted] may have experienced as a result of these concerns If Ms [redacted] has any questions concerning the issues discussed herein, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available between 8:a.mand 4:p.m., Central Time, Monday through Friday Sincerely, Jennifer FExecutive Services Analyst

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] stated that when he opened his account with Sprint, he was advised that his monthly costs would be $plus tax and fees However, in the first two months he was charged $ He returned to the point of sale and was advised that his account was configured on an incorrect service plan and it was corrected He stated that he has contacted us multiple times requesting a credit adjustment for the charges associated with the incorrect plan for several months and has been unsuccessful He is requesting a credit adjustment in the amount of $ In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect on May 12, 2017, an account credit was applied to Mr***’s account because of the incorrect plan set up We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on May 17, 22, and 24, 2017, advising him we received his inquiry and our need to speak with him directly In addition, a letter was sent to his billing address on May 23, Unfortunately, we have been unable to speak with him directly Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience at number referenced below We regret any inconvenience this matter may have caused If MrFletcher’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I spoke to the rep but she never made any offers regarding credits, and all she did was ask for more time to review the accountI don't want to deal with this rep again, she was rude and don't appreciate that Regards, [redacted] ***