Ms. [redacted] is correct that there are many times we do samples to the market but those preceded by a postcard in the mail. The start at your address looks like an error from a youth crew person. I have sent this to the crew manager to remove this salesperson from his sales force. I...
apologize for this. I do see that the balance on the account was cleared and there is nothing owed. Another concern is a lack of response from the call center management and I will address this issue.
Effective today the Wednesday and Friday issues will no longer be included with your delivery schedule. If you wish to continue your delivery schedule of Wednesday, Thursday, Friday and Sunday the new rate will be $.50 per week. Please let me know if further clarification is...
Initial Business Response /* (1000, 14, 2015/08/12) */
I apologize for the past late deliveries. The route you live on is being delivered by substitute carriers until a carrier can be found. Often times substitute carriers have their own routes to complete first before going on to the additional...
routes. I will send another notice to the delivery agent asking for earlier delivery for you.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told for the past month or more that a replacement driver is being sought. Seems to be the canned answer for whenever something is wrong.
Your answer is curious. Lately I receive two papers during the week. One that is on time and another that is late. I am assuming that the late one is from my normal driver and the one on time is from someone else. This morning I received my paper over 30 minutes late. No weather disturbance. No road closures that I know of. Why can't my paper be delivered on time? Maybe there is something wrong with how this route is organized that is more difficult that others. Or our delivery person is just lazy.
I am prevented from talking directly with the regional manager. Why is it that service is so terrible? If I had a choice I would go somewhere else. BUT THERE IS NO CHOICE BECAUSE EVERY LOCAL PAPER USES THE SAME DELIVERY DRIVER!!!!
The paper at this address has been stopped, the balance of $2.00 have been removed, the address is changed to state "NO STARTS" and the phone number has been added to our do not call files. Please let us know immediately should any further issues arise. I apologize for the frustration.
A sample paper was set to start on April 1 and I put a stop on that. I do not see any invoice associated with this sample paper nor do I see any account or monies owed.
I put a note on the address that no starts are permitted per resident request. There are not pending bills and there should not be moving forward. I apologize for any frustration we have caused.
Initial Business Response /* (1000, 8, 2015/11/13) */
I show 3 different Sunday subscriptions started and stopped in the past year. Our records do not show any stopped newspapers for vacation, it's been continuous delivery from May 31 to the stop on November 1, 2015. The amount owed of $39.72 is...
for papers received in this period. I will honor the stop date of 8/23/15 and cover that expense.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I will never order this newspaper again. They should stop having 3rd parties calling and begging to subscribe because everything gets lost in translation. I learned my lesson.
The subscription has been stopped and the balance will be written off. Was a call made during the time the subscription was active (9/2017- 2/2018)to stop it?
I am sorry for the missing Sunday newspapers, I will be sure the appropriate credit has been applied. I also sent an email to the Agent and his managers for assistance in resolving the issue immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though I'm not...
completely satisfied with what they did, It will do with this, but if it was put into collections they need to take care of that. it still looks as though they are saying I ordered the paper, but I never had. I don't want it to look as if I order there paper and just refuse to pay the bill.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is the resolution I was looking for, however, I did not receive the Friday paper on 11/10/2017. I am requesting the Friday edition of the newspaper to be resumed without further delay. Will it be delivered next week and will I get credit for all the Friday issues that were not delivered?
I will connect with the distributor responsible for this area and have him speak to the carrier to resolve this placement issue. I apologize for this issue that should be easily resolved.
I am sorry I was incorrect in the restart date, you are correct the date is the 9th. To gain access to the online version of the PP you must go to TwinCities.com and sign up for it. This is part of your subscription, you have to sign up for it.
Initial Business Response /* (1000, 5, 2015/07/02) */
I do apologize for not being able to get your Sunday newspaper delivered. I have flagged your account for a refund and we have a VISA credit card ending in [redacted] that the $52 will be refunded to.
Ms. [redacted] is correct that there are many times we do samples to the market but those preceded by a postcard in the mail. The start at your address looks like an error from a youth crew person. I have sent this to the crew manager to remove this salesperson from his sales force. I...
apologize for this. I do see that the balance on the account was cleared and there is nothing owed. Another concern is a lack of response from the call center management and I will address this issue.
The subscription has been canceled (it started on 3/31/16) and the amount owed has been removed.
Effective today the Wednesday and Friday issues will no longer be included with your delivery schedule. If you wish to continue your delivery schedule of Wednesday, Thursday, Friday and Sunday the new rate will be $.50 per week. Please let me know if further clarification is...
needed.
Initial Business Response /* (1000, 14, 2015/08/12) */
I apologize for the past late deliveries. The route you live on is being delivered by substitute carriers until a carrier can be found. Often times substitute carriers have their own routes to complete first before going on to the additional...
routes. I will send another notice to the delivery agent asking for earlier delivery for you.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told for the past month or more that a replacement driver is being sought. Seems to be the canned answer for whenever something is wrong.
Your answer is curious. Lately I receive two papers during the week. One that is on time and another that is late. I am assuming that the late one is from my normal driver and the one on time is from someone else. This morning I received my paper over 30 minutes late. No weather disturbance. No road closures that I know of. Why can't my paper be delivered on time? Maybe there is something wrong with how this route is organized that is more difficult that others. Or our delivery person is just lazy.
I am prevented from talking directly with the regional manager. Why is it that service is so terrible? If I had a choice I would go somewhere else. BUT THERE IS NO CHOICE BECAUSE EVERY LOCAL PAPER USES THE SAME DELIVERY DRIVER!!!!
I stopped this account, deleted the balance and put a note at the address level not to accept any starts.
The paper at this address has been stopped, the balance of $2.00 have been removed, the address is changed to state "NO STARTS" and the phone number has been added to our do not call files. Please let us know immediately should any further issues arise. I apologize for the frustration.
I will get a note to the distributor responsible to get the service fixed immediately. I apologize for the missed paper.
A sample paper was set to start on April 1 and I put a stop on that. I do not see any invoice associated with this sample paper nor do I see any account or monies owed.
I put a note on the address that no starts are permitted per resident request. There are not pending bills and there should not be moving forward. I apologize for any frustration we have caused.
We will honor your original subscription of Wed, Thurs, Fri & Sunday until your expiration date of December of 2018.
Initial Business Response /* (1000, 8, 2015/11/13) */
I show 3 different Sunday subscriptions started and stopped in the past year. Our records do not show any stopped newspapers for vacation, it's been continuous delivery from May 31 to the stop on November 1, 2015. The amount owed of $39.72 is...
for papers received in this period. I will honor the stop date of 8/23/15 and cover that expense.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I will never order this newspaper again. They should stop having 3rd parties calling and begging to subscribe because everything gets lost in translation. I learned my lesson.
The subscription has been stopped and the balance will be written off. Was a call made during the time the subscription was active (9/2017- 2/2018)to stop it?
I will get the full amount refunded to the customer immediately.
I am sorry for the missing Sunday newspapers, I will be sure the appropriate credit has been applied. I also sent an email to the Agent and his managers for assistance in resolving the issue immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though I'm not...
completely satisfied with what they did, It will do with this, but if it was put into collections they need to take care of that. it still looks as though they are saying I ordered the paper, but I never had. I don't want it to look as if I order there paper and just refuse to pay the bill.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is the resolution I was looking for, however, I did not receive the Friday paper on 11/10/2017. I am requesting the Friday edition of the newspaper to be resumed without further delay. Will it be delivered next week and will I get credit for all the Friday issues that were not delivered?
I will connect with the distributor responsible for this area and have him speak to the carrier to resolve this placement issue. I apologize for this issue that should be easily resolved.
The remaining balance on this account has been written off leaving a zero balance.
I am sorry I was incorrect in the restart date, you are correct the date is the 9th. To gain access to the online version of the PP you must go to TwinCities.com and sign up for it. This is part of your subscription, you have to sign up for it.
Initial Business Response /* (1000, 5, 2015/07/02) */
I do apologize for not being able to get your Sunday newspaper delivered. I have flagged your account for a refund and we have a VISA credit card ending in [redacted] that the $52 will be refunded to.