Initial Business Response /* (1000, 8, 2015/10/08) */
I apologize for the confusion with your newspaper account. I don't know why the customer service representative did not put a stop on your newspaper. History shows the vacation stop/restart from 5/31 to 6/14/15 then the stop on August 30. I...
have credited this account the total amount owed.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Final Consumer Response /* (2000, 17, 2015/11/02) */
So far no calls. We will see in next billing cycle if another bill is sent like last month.
Ms. [redacted] is correct that there are many times we do samples to the market but those preceded by a postcard in the mail. The start at your address looks like an error from a youth crew person. I have sent this to the crew manager to remove this salesperson from his sales force. I...
apologize for this. I do see that the balance on the account was cleared and there is nothing owed. Another concern is a lack of response from the call center management and I will address this issue.
I apologize for the invoice, there should never have been one and I am investigating why. As you could see by the invoice your name is removed and you should see not more starts at our address. Thank you for your patience.
I put a note on the address that no starts are permitted per resident request. There are not pending bills and there should not be moving forward. I apologize for any frustration we have caused.
Initial Business Response /* (1000, 14, 2015/08/12) */
I apologize for the past late deliveries. The route you live on is being delivered by substitute carriers until a carrier can be found. Often times substitute carriers have their own routes to complete first before going on to the additional...
routes. I will send another notice to the delivery agent asking for earlier delivery for you.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told for the past month or more that a replacement driver is being sought. Seems to be the canned answer for whenever something is wrong.
Your answer is curious. Lately I receive two papers during the week. One that is on time and another that is late. I am assuming that the late one is from my normal driver and the one on time is from someone else. This morning I received my paper over 30 minutes late. No weather disturbance. No road closures that I know of. Why can't my paper be delivered on time? Maybe there is something wrong with how this route is organized that is more difficult that others. Or our delivery person is just lazy.
I am prevented from talking directly with the regional manager. Why is it that service is so terrible? If I had a choice I would go somewhere else. BUT THERE IS NO CHOICE BECAUSE EVERY LOCAL PAPER USES THE SAME DELIVERY DRIVER!!!!
The paper at this address has been stopped, the balance of $2.00 have been removed, the address is changed to state "NO STARTS" and the phone number has been added to our do not call files. Please let us know immediately should any further issues arise. I apologize for the frustration.
Initial Business Response /* (1000, 8, 2015/11/13) */
I show 3 different Sunday subscriptions started and stopped in the past year. Our records do not show any stopped newspapers for vacation, it's been continuous delivery from May 31 to the stop on November 1, 2015. The amount owed of $39.72 is...
for papers received in this period. I will honor the stop date of 8/23/15 and cover that expense.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I will never order this newspaper again. They should stop having 3rd parties calling and begging to subscribe because everything gets lost in translation. I learned my lesson.
A sample paper was set to start on April 1 and I put a stop on that. I do not see any invoice associated with this sample paper nor do I see any account or monies owed.
The subscription has been stopped and the balance will be written off. Was a call made during the time the subscription was active (9/2017- 2/2018)to stop it?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though I'm not...
completely satisfied with what they did, It will do with this, but if it was put into collections they need to take care of that. it still looks as though they are saying I ordered the paper, but I never had. I don't want it to look as if I order there paper and just refuse to pay the bill.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is the resolution I was looking for, however, I did not receive the Friday paper on 11/10/2017. I am requesting the Friday edition of the newspaper to be resumed without further delay. Will it be delivered next week and will I get credit for all the Friday issues that were not delivered?
I am sorry for the missing Sunday newspapers, I will be sure the appropriate credit has been applied. I also sent an email to the Agent and his managers for assistance in resolving the issue immediately.
Initial Business Response /* (4000, 11, 2016/02/16) */
Our records indicate that this subscription stopped on 9/30/16 so any papers received after that point would be of no cost to you. That being said I understand your need not to have papers left at your home. I noted your address that no...
papers should be delivered to your home moving forward. Please let us know if you have an further issues.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/16) */
Initial Business Response /* (1000, 5, 2015/07/02) */
I do apologize for not being able to get your Sunday newspaper delivered. I have flagged your account for a refund and we have a VISA credit card ending in [redacted] that the $52 will be refunded to.
We can still deliver the complete Wednesday, Thursday, Friday and Sunday newspapers to you at a cost of $.50 per week. Those days are no longer available for the special reduced rate from the past. I apologize for any confusion this change may have caused.
Initial Business Response /* (1000, 5, 2015/09/04) */
I apologize for the poor delivery you have received. I will ask the delivery agent to speak to your newspaper carrier personally to resolve the service issues. I sill extend your service due to the service issues. Thank you for your...
patience.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This problem of our paper delivery HAS NOT BEEN RESOLVED AT ALL. We still are not always receiving our paper and DID NOT receive our Sunday paper once again this week - this has been 4 weeks in a row. We are NOT HAPPY at all with the service we are receiving.
Final Consumer Response /* (2000, 13, 2015/10/07) */
Initial Business Response /* (1000, 8, 2015/10/08) */
I apologize for the confusion with your newspaper account. I don't know why the customer service representative did not put a stop on your newspaper. History shows the vacation stop/restart from 5/31 to 6/14/15 then the stop on August 30. I...
have credited this account the total amount owed.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Final Consumer Response /* (2000, 17, 2015/11/02) */
So far no calls. We will see in next billing cycle if another bill is sent like last month.
Ms. [redacted] is correct that there are many times we do samples to the market but those preceded by a postcard in the mail. The start at your address looks like an error from a youth crew person. I have sent this to the crew manager to remove this salesperson from his sales force. I...
apologize for this. I do see that the balance on the account was cleared and there is nothing owed. Another concern is a lack of response from the call center management and I will address this issue.
I apologize for the invoice, there should never have been one and I am investigating why. As you could see by the invoice your name is removed and you should see not more starts at our address. Thank you for your patience.
I stopped this account, deleted the balance and put a note at the address level not to accept any starts.
I put a note on the address that no starts are permitted per resident request. There are not pending bills and there should not be moving forward. I apologize for any frustration we have caused.
Initial Business Response /* (1000, 14, 2015/08/12) */
I apologize for the past late deliveries. The route you live on is being delivered by substitute carriers until a carrier can be found. Often times substitute carriers have their own routes to complete first before going on to the additional...
routes. I will send another notice to the delivery agent asking for earlier delivery for you.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told for the past month or more that a replacement driver is being sought. Seems to be the canned answer for whenever something is wrong.
Your answer is curious. Lately I receive two papers during the week. One that is on time and another that is late. I am assuming that the late one is from my normal driver and the one on time is from someone else. This morning I received my paper over 30 minutes late. No weather disturbance. No road closures that I know of. Why can't my paper be delivered on time? Maybe there is something wrong with how this route is organized that is more difficult that others. Or our delivery person is just lazy.
I am prevented from talking directly with the regional manager. Why is it that service is so terrible? If I had a choice I would go somewhere else. BUT THERE IS NO CHOICE BECAUSE EVERY LOCAL PAPER USES THE SAME DELIVERY DRIVER!!!!
The paper at this address has been stopped, the balance of $2.00 have been removed, the address is changed to state "NO STARTS" and the phone number has been added to our do not call files. Please let us know immediately should any further issues arise. I apologize for the frustration.
We will honor your original subscription of Wed, Thurs, Fri & Sunday until your expiration date of December of 2018.
Initial Business Response /* (1000, 8, 2015/11/13) */
I show 3 different Sunday subscriptions started and stopped in the past year. Our records do not show any stopped newspapers for vacation, it's been continuous delivery from May 31 to the stop on November 1, 2015. The amount owed of $39.72 is...
for papers received in this period. I will honor the stop date of 8/23/15 and cover that expense.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I will never order this newspaper again. They should stop having 3rd parties calling and begging to subscribe because everything gets lost in translation. I learned my lesson.
A sample paper was set to start on April 1 and I put a stop on that. I do not see any invoice associated with this sample paper nor do I see any account or monies owed.
I will get a note to the distributor responsible to get the service fixed immediately. I apologize for the missed paper.
The subscription has been stopped and the balance will be written off. Was a call made during the time the subscription was active (9/2017- 2/2018)to stop it?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though I'm not...
completely satisfied with what they did, It will do with this, but if it was put into collections they need to take care of that. it still looks as though they are saying I ordered the paper, but I never had. I don't want it to look as if I order there paper and just refuse to pay the bill.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is the resolution I was looking for, however, I did not receive the Friday paper on 11/10/2017. I am requesting the Friday edition of the newspaper to be resumed without further delay. Will it be delivered next week and will I get credit for all the Friday issues that were not delivered?
I will get the full amount refunded to the customer immediately.
I am sorry for the missing Sunday newspapers, I will be sure the appropriate credit has been applied. I also sent an email to the Agent and his managers for assistance in resolving the issue immediately.
Initial Business Response /* (4000, 11, 2016/02/16) */
Our records indicate that this subscription stopped on 9/30/16 so any papers received after that point would be of no cost to you. That being said I understand your need not to have papers left at your home. I noted your address that no...
papers should be delivered to your home moving forward. Please let us know if you have an further issues.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/16) */
Initial Business Response /* (1000, 5, 2015/07/02) */
I do apologize for not being able to get your Sunday newspaper delivered. I have flagged your account for a refund and we have a VISA credit card ending in [redacted] that the $52 will be refunded to.
We can still deliver the complete Wednesday, Thursday, Friday and Sunday newspapers to you at a cost of $.50 per week. Those days are no longer available for the special reduced rate from the past. I apologize for any confusion this change may have caused.
Initial Business Response /* (1000, 5, 2015/09/04) */
I apologize for the poor delivery you have received. I will ask the delivery agent to speak to your newspaper carrier personally to resolve the service issues. I sill extend your service due to the service issues. Thank you for your...
patience.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This problem of our paper delivery HAS NOT BEEN RESOLVED AT ALL. We still are not always receiving our paper and DID NOT receive our Sunday paper once again this week - this has been 4 weeks in a row. We are NOT HAPPY at all with the service we are receiving.
Final Consumer Response /* (2000, 13, 2015/10/07) */