Initial Business Response /* (1000, 5, 2016/01/14) */
The papers that have been arriving on Sunday are sample newspapers. I have put a stop to the most recent and flagged your address not to receive any more papers in the future. Thanks for letting us know so that we could stop the sample papers...
from being delivered.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been telling them for 25 years to stop delivering these papers. Each time they tell us that we will not receive any more papers and that our address has been flagged, but, STILL, we continue to receive them. This response is no different than what we have been told in the past and is not acceptable. We want written confirmation from the St. Paul Pioneer Press that we will not receive any more papers, ever, in the future.
I am rejecting this response because: The business asserted delivery of the paper stopped on April 11 and this is not accurate. I'm prepared to accept their response if they can assure me they have control over their process and are not making empty promises.
Shortly after the subscription started a rate change occurred (...the publisher reserves the rate to change rates at any time). Combined with the rate increase, special editions caused your expire date to be shortened. If you wish to restart I am willing to honor the subscription for the...
Initial Business Response /* (1000, 5, 2015/07/09) */
I apologize for the frustration you experienced with your newspaper delivery. Your account has been flagged for a full refund today. It usually takes a week to 10 days for the refund to be processed. Again I'm sorry we were unable to resolve...
the delivery issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept and appreciate a full refund. But as you state, I reserve the right to reopen should my refund not be forthcoming. There are several posts at Revdex.com, facebook, other review sites, stating promised refunds never arrived.
I do thank everyone involved for their efforts. I will not at any time in the future, be a PP delivery customer. Problem solved.
The original restart of the newspaper subscription was entered incorrectly, then there were several tries made to correct the situation (we have a new system effective 3.27.16). I corrected the rate and extended the subscription to the agreed upon date of 1/1/17. I apologize for the...
difficulties associated with your subscription and customer service.
I CODED THIS ADDRESS ([redacted]) SO THAT NO FURTHER STARTS IN THE NAME OF HAYES CAN BE STARTED AND REMOVED THE PAST DUE BALANCE THAT IS IN ERROR.I APOLOGIZE FOR ANY FRUSTRATION CAUSED BY THIS.
Initial Business Response /* (1000, 7, 2016/01/08) */
I will notify the customer service center that they have a representative who doesn't know the policy for vacation stop credits. If you stop your paper for 2 weeks or more a credit will be applied to extend your service that 2 week period. I...
will make sure that this credit is applied.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
why does it take for [redacted] and I to have to contact the Revdex.com to get this to happen automatically to our accounts? Years ago I would see a credit on my billing within the next billing date. Now it takes several months w Revdex.com input. [redacted] got 6 weeks credit for similar issue w Revdex.com action.
I will speak with the operations manager regarding the placement of your newspaper. Our standard of delivery is to the driveway/or lobby of a building but exceptions have been made and it sounds like there has been an exception made for you. I apologize for any frustration this has caused.
I sent a follow up email this morning checking on the refund and instructing them to send the refund today no matter where it is in process. I apologize for the continued delay.
There is no balance owed on this account. The subscription is stopped and the address has been coded for no future sales, calls or email communication. I apologize for the poor delivery you experienced.
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for confusion at your address with the delivery of papers. All papers have been stopped and the balance on the account have been deleted.
The company that delivers this product for us has been notified that you are never to receive the Bulldog Bargains. Please contact us immediately should it ever happen again.
Initial Business Response /* (1000, 5, 2016/02/13) */
I am sorry for the confusion with the billing of your account. Part of the reason for the additional/increased charges was a rate increase that took affect in September as well as an additional Bonus Day paper (the Craft Beer insert) both of...
these effected the expire and balance on your account. I will make the necessary credit to cover this additional expense on the account.
Effective today the Wednesday and Friday issues will no longer be included with your delivery schedule. If you wish to continue your delivery schedule of Wednesday, Thursday, Friday and Sunday the new rate will be $.50 per week. Please let me know if further clarification is...
The newspaper subscription associated with this address started on 1/15/2017. The premium editions through out the year reduced your 52 week term. This information is included on all direct mail pieces "all home delivery subscriptions will include no more than 3 other special content...
editions annually, which will be charged to the subscribers account at a rate equal to or greater than their regular Sunday rate. This will result in shortening the length of your subscription term unless you notify us that you do not want to receive special editions."The gift cards are sent via email - there was no email attached to your account, I have that information now and will request a gift card notification be sent to you immediately.
Initial Business Response /* (1000, 5, 2016/01/14) */
The papers that have been arriving on Sunday are sample newspapers. I have put a stop to the most recent and flagged your address not to receive any more papers in the future. Thanks for letting us know so that we could stop the sample papers...
from being delivered.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been telling them for 25 years to stop delivering these papers. Each time they tell us that we will not receive any more papers and that our address has been flagged, but, STILL, we continue to receive them. This response is no different than what we have been told in the past and is not acceptable. We want written confirmation from the St. Paul Pioneer Press that we will not receive any more papers, ever, in the future.
I am rejecting this response because: The business asserted delivery of the paper stopped on April 11 and this is not accurate. I'm prepared to accept their response if they can assure me they have control over their process and are not making empty promises.
Shortly after the subscription started a rate change occurred (...the publisher reserves the rate to change rates at any time). Combined with the rate increase, special editions caused your expire date to be shortened. If you wish to restart I am willing to honor the subscription for the...
original 1 year term.
Initial Business Response /* (1000, 5, 2015/07/09) */
I apologize for the frustration you experienced with your newspaper delivery. Your account has been flagged for a full refund today. It usually takes a week to 10 days for the refund to be processed. Again I'm sorry we were unable to resolve...
the delivery issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept and appreciate a full refund. But as you state, I reserve the right to reopen should my refund not be forthcoming. There are several posts at Revdex.com, facebook, other review sites, stating promised refunds never arrived.
I do thank everyone involved for their efforts. I will not at any time in the future, be a PP delivery customer. Problem solved.
Initial Business Response /* (1000, 5, 2015/11/13) */
The Sunday subscription has been stopped and the balance is zero. I apologize for this error,
The original restart of the newspaper subscription was entered incorrectly, then there were several tries made to correct the situation (we have a new system effective 3.27.16). I corrected the rate and extended the subscription to the agreed upon date of 1/1/17. I apologize for the...
difficulties associated with your subscription and customer service.
I CODED THIS ADDRESS ([redacted]) SO THAT NO FURTHER STARTS IN THE NAME OF HAYES CAN BE STARTED AND REMOVED THE PAST DUE BALANCE THAT IS IN ERROR.I APOLOGIZE FOR ANY FRUSTRATION CAUSED BY THIS.
Initial Business Response /* (1000, 7, 2016/01/08) */
I will notify the customer service center that they have a representative who doesn't know the policy for vacation stop credits. If you stop your paper for 2 weeks or more a credit will be applied to extend your service that 2 week period. I...
will make sure that this credit is applied.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
why does it take for [redacted] and I to have to contact the Revdex.com to get this to happen automatically to our accounts? Years ago I would see a credit on my billing within the next billing date. Now it takes several months w Revdex.com input. [redacted] got 6 weeks credit for similar issue w Revdex.com action.
I sent a reminder that your paper must be at the door every Sunday. The expiration date on the account if November of 2017.
I will speak with the operations manager regarding the placement of your newspaper. Our standard of delivery is to the driveway/or lobby of a building but exceptions have been made and it sounds like there has been an exception made for you. I apologize for any frustration this has caused.
I sent a follow up email this morning checking on the refund and instructing them to send the refund today no matter where it is in process. I apologize for the continued delay.
There is no balance owed on this account. The subscription is stopped and the address has been coded for no future sales, calls or email communication. I apologize for the poor delivery you experienced.
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for confusion at your address with the delivery of papers. All papers have been stopped and the balance on the account have been deleted.
The company that delivers this product for us has been notified that you are never to receive the Bulldog Bargains. Please contact us immediately should it ever happen again.
Initial Business Response /* (1000, 5, 2016/02/13) */
I am sorry for the confusion with the billing of your account. Part of the reason for the additional/increased charges was a rate increase that took affect in September as well as an additional Bonus Day paper (the Craft Beer insert) both of...
these effected the expire and balance on your account. I will make the necessary credit to cover this additional expense on the account.
This address has been coded as "NO STARTS" and the balance owed has been removed. I apologize for the error.
Effective today the Wednesday and Friday issues will no longer be included with your delivery schedule. If you wish to continue your delivery schedule of Wednesday, Thursday, Friday and Sunday the new rate will be $.50 per week. Please let me know if further clarification is...
needed.
The newspaper subscription associated with this address started on 1/15/2017. The premium editions through out the year reduced your 52 week term. This information is included on all direct mail pieces "all home delivery subscriptions will include no more than 3 other special content...
editions annually, which will be charged to the subscribers account at a rate equal to or greater than their regular Sunday rate. This will result in shortening the length of your subscription term unless you notify us that you do not want to receive special editions."The gift cards are sent via email - there was no email attached to your account, I have that information now and will request a gift card notification be sent to you immediately.
The newspaper that was started at your home has been stopped and the balance due has been deleted.Please let us know if further assistance is needed.
The subscription has been canceled (it started on 3/31/16) and the amount owed has been removed.