Stahl Construction Company

[redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you are requesting a refund of your
unused days.
Prior booking, we indicated that your reservation cannot
be refunded or changed even if the vehicle is not used. Upon submitting your
request, we locked in our rate to secure your reservation. We apologize;
however, your reservation is restricted. It cannot be changed, canceled or
refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting...

this response because:I wasted a lot of time on the phone checking facts about the hotel.  Priceline.com should have verified the information prior advertising free parking and pool. I believe, "Dinner on us"  ($100 gift card) is appropriate in this situation.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your...

request to cancel your reservation since you received a hotel that is offered online for a cheaper rate that your bid.
If we could make an exception we would; however, the type of reservation you purchased is non-cancellable and non-changeable.
We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-cancellable.
With our Name Your Own Price service, customers enter the price they wish to submit, and our system will automatically book the reservation at a hotel that is willing to accept the price. We apologize, however, we are unable to block hotels that offer a lower price than your bid.
Rates and availability change constantly, and this is exactly why we have our Best Price Guarantee. Our records indicate that you have been refunded for the difference of the rates, plus an additional refund equivalent to 20% of the lower rate.
We do appreciate that you have taken the time to share your concern with us, and we are sorry we are unable to provide the option you are looking for.
I know you expect a different answer; however, there are no other resolutions that we can offer because of the restrictions.
Sincerely,
Nico T[redacted]
Executive Offices

From: P[redacted], Marcie [redacted] Sent: Friday, January 26, 2018 3:50 PM To: [redacted] Subject: Complaint ID: [redacted]         We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.

[redacted]
Thank you for taking the time to contact us. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the inconvenience. We understand you were supposed to visit your son who is in the Airforce; however, he...

will be unavailable on your reservation dates. We reviewed your request and we were only able to locate an airline ticket and a rental car reservation under your name. We were unable to locate any hotel reservation using your name, email address and phone number provided. We reviewed your reservation further and verified it is restricted. In normal circumstances, your reservation is non-refundable. As a one-time exception to the cancel policy, a refund of 174.13 USD was issued for the airline component of your trip on March 12, 2017. Please note that the 7.45 USD processing fee per ticket is non-refundable. In addition, a refund of the rental car component for 108.84 USD was issued on March 14, 2017. Your refund was processed in two separate transactions. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

I am  in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Attached hereto is a copy of the consumer’s initialed contract page authorizing  the non-refundable and non-changeable terms and conditions of the purchase as...

well as a Sunday, Aug. 23, 2015 check-in date and Monday, August 24 check-out date.
 Check-In: Sun, Aug 23, 2015
Check-Out: Mon, Aug 24, 2015
Once again, thank you for getting in touch about this.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 11:03:57
Check-In: Sun, Aug 23, 2015
Check-Out: Mon, Aug 24, 2015
1 Night
1 Room
>> change dates
[redacted] Place [redacted] Downtown
[redacted]
 about   |
more photos   |
 hotel map   |
 guest reviews   |
 amenities
Priceline guests find an indoor pool, free breakfast, free Wi-Fi and high-tech touches at the non-smoking [redacted] Place [redacted] Downtown.
$179
$161
per night
Choose Your Room
We've chopped booking fees at this hotel to keep our bottom-line prices lower.
We guarantee the best possible price on this room.
$179.00
$161.00
per night
--------------------------------------------
King Bed - Breakfast, Free Wifi   |   + room details
Freebies: Special Discount 10% off
Freebies: Free breakfast and free internet in room
Non Refundable - See Details
Room Details: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast
$179.00
$161.00
per night
--------------------------------------------
2 Queen Beds - Breakfast, Free Wifi   |   + room details
Freebies: Special Discount 10% off
Freebies: Free breakfast and free internet in room
Non Refundable - See Details
Room Details: 2 Queen Beds Non Refundable Free Wifi:42in Tv:Hot Breakfast
$179.00
per night
--------------------------------------------
King Bed + Sofabed - Breakfast, Free Wifi   |   + room details
Freebies: Free breakfast and free internet in room
FREE Cancellation until 12:00 PM on Aug 22 - See Details
Room Details: King Bed [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast
$179.00
per night
This hotel was just booked by another customer at 10:43 PM yesterday.
--------------------------------------------
2 Queen Beds + Sofabed - Breakfast, Free Wifi   |   + room details
Freebies: Free breakfast and free internet in room
FREE Cancellation until 12:00 PM on Aug 22 - See Details
Room Details: 2 Queen Beds [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast
Summary of Charges
For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of booking. This new flexible feature is available at the hotel you have chosen.
x close
"Pay When You Stay SM" room
This is a "Pay When You Stay" room. The hotel will bill you the amount shown below at the time of your hotel stay.
The actual charges for your hotel room are shown in the local currency below.
Room Cost: (details)
avg. per room, per night
$161.00
Rooms:
1
Nights:
1
Room Subtotal:
$161.00
Taxes: Taxes & Fees:
$24.21
We've chopped fees on this hotel.
You Pay Today:
$0
Total Charges: Total Charges:
$185.21
Best Price Guarantee on this hotel
Mandatory Hotel Fee:
$null
 - This hotel fee is charged by property at checkout.
Total Cost:
$185.21
*The U.S. dollars estimates provided are based on the current exchange rate. The hotel will determine the final total.
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1
First Name:
MI:
Last Name*
   
Use this name for all rooms
 
 
Important Information
  
Room Description: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast
  
Your reservation is for 1 night, checking in on Sun, Aug 23, 2015 and checking out on Mon, Aug 24, 2015 for 1 Room
  
Rate Description: Websaver - Full pre-payment required upon booking
  
Hotel Freebies Details:
   Special Discount 10% off — Advance Purchase Offer Details.
   Free breakfast and free internet in room
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
  
Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
•
Please note that this booking is being offered to you through our subsidiary, Agoda.com.
  
Mandatory Fee: This hotel charges an additional . This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
  
Guarantee Policy:
  
Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  
Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
  
Additional Information About the Room You Selected:
  
Important Information From The Hotel:
  
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
  
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. The hotel reserves the right to authorize your credit card prior to check-in.
  
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. If you decide not to use your hotel reservation you must cancel it according to the cancel policy listed or you may be subject to a no-show penalty charged by the hotel. The hotel may require a deposit on confirmed reservations. Deposit amounts can vary from one night to all nights of the stay or another amount required by the hotel. If your hotel requires a deposit, they will charge the credit card provided at time of booking. In the event they are unable to charge the applicable deposit to the credit card provided, your reservation may be cancelled. Please contact this property directly for their deposit policy.
  
If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.
  
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
By continuing with your booking, you agree you have read and accept our terms & conditions and privacy policy.

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. Please also note that we do not have access to [redacted] system so we are unable to provide the $50.00 credit. Instead, we have forwarded your concern to the [redacted] Executive Office and they are already reviewing this for you. They will provide you an update once their research is complete.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the [redacted]n under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a refund since you were unable to...

use your reservation.   I checked our records and see that you selected a non-changeable and non-cancellable rate. When you agreed to submit your request, you indicated that you accepted the terms and conditions of the reservation. We have also contacted the hotel and they have repeatedly advised that they are unable to offer any refunds. Therefore, I regret to advise that we are unable to fulfill your request to be refunded for your unused reservation as the hotel reiterated that they will retain full payment and they are unable to make any exceptions to issue a refund.   As gesture of goodwill, we have decided to issue a partial refund from our end for $77.99 because we value your business. Please allow a few business days for the refund to post to the form of payment you used to book the reservation.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory  to me.  Please have someone contact my spouse [redacted] anytine M-F between 12-4PM at ###-###-####. Thank you
Sincerely,
[redacted]









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Complaint: [redacted]
I am rejecting this response because:  The explanation that the individual component prices not being available is simply not acceptable to me.  I do not understand how the company's system is able to add the component numbers together into a singular value to charge me, yet not be able to then itemize those values.  The numbers must exist in the system, since they were at some point added together.A separate email indicating that I paid my bill in full is not a sufficient explanation of charges incurred.  As a consumer, I feel I have the right to know how much I paid for each service I used. To that end, the explanation given does nothing to further define what I need to know.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion.
Attached hereto, is a copy of the consumer’s initialed contract page
authorizing the terms and conditions of purchase, including the following
condition:
 
The hotel that is selected may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request.
 
 
 
This
checkout page for trip number [redacted] was submitted on 2016-05-13 21:55:42
 
Please Review Your Request
2½ Star Moderate-Plus Hotel, [redacted] Area   
Which hotel will I get?




Check-In Date:


Saturday, May 14,
2016




Check-Out Date:


Sunday, May 15,
2016




Region
[redacted]




City Area:


[redacted]




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:
[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Indoor or Outdoor Pool, Fitness
Center, Free Internet, Free Breakfast, Business Center, Guest Score 8/10 or
Higher




Number of Nights:


1










 
 
Offer Price Per Room, Per Night:


US$ 115.00





Subtotal:


US$ 115.00





Taxes and Service Fees:


US$ 23.18





Total Charges*:


US$ 138.18



Apply Coupon



 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
 
 Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
 No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer
is not accepted, your credit card will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.



I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.














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Dear [redacted]   We are contacting you today regarding your [redacted]s ticket booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you found a lower price for the...

same reservation that you booked and you would like to be refunded for the price difference.   We reviewed our records and verified that you called us regarding your Best Price Guarantee claim more than 24 hours after the reservation was booked. In order to be eligible for our Best Price Guarantee, you must call us within 24 hours of booking to initiate your claim. This information can be found on "Frequently Asked Question" under the "Help" link section of our homepage. We apologize; however, your reservation is no longer eligible for our Best Price Guarantee so we are unable to process a refund.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted] Corporation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are...

requesting for a refund of the reservation as the counter did not release the vehicle because you only have a debit card at pick-up. We reviewed your issue with [redacted] Corporation. They confirmed that the reservation was not used and they will not be billing you for this booking.   We apologize for any inconvenience and hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: You are falsely advertising a rate on your website that you will not honor! There is no excuses for it, it is FALSE ADVERTISING!I am in sales and marketing for a living, and will make sure that I promote your business for falsely advertising rates that you will not honor.
Sincerely,
[redacted]

We are sorry if you are not satisfied with our response. We reviewed your concern again to make sure that we did not overlook anything. It was clearly stated prior booking that Priceline would charge your credit card once your reservation is accepted. Since we do not know that process of your dispute, we suggested that you contact your bank. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Your information is incorrect.In fact it was me that had to initiate a phone call being Priceline and my bank. Priceline, per my request, told me I had a credit coming in 1-2 billing cycles. It is with that information that I asked my bank to grant me a emergency credit while waiting on the funds, so that I could rebook my flight. My bank credited me by reserves the right to take the money back out of my account if we do not receive the refund from Priceline.  Given all the hassle and lies on your end, I have little faith as to when I will ever receive this refund.This case is not closed until my bank receives the refund from Priceline. Therefore, I will contact the Revdex.com again until the refund is processed.Please understand that it was your company that failed me time and time again; I was told on 11/19, 11/23, 11/26 that I would have the refund in 5 business days. It was on those same dates that I was also told you were waiting on Air India to issue a waiver code, and that it may never happen, this meaning maybe never receiving a refund. That it was not your problem.You should be ashamed of your company. You asked to hire yourselves as my travel agent for this flight, yet I had to do all the work. I had to call Air India on conference code to get the waiver code- you failed me on your end. I had to call the bank to get the emergency credit- you failed me on your end. With the emergency credit I recieved, I had to purchase new and even more expensive tickets because of the lack of timeliness of tor end. As a result, I am asking not only for a refund but to be credited for the price difference in new tickets as well. If you had not failed me in taking so long to deal with this issue, I could have purchased new tickets at a cheaper price than you originally sold to me.Please rest assured that this case is not closed. Not only my bank receives the refund on your end.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
In accordance...

with our our Best Price Guarantee policy, consumers must conatct us within 24 hours of booking the
original reservation. Since you no longer qualify for our Best Price Guarantee; we
apologize, however, we cannot process a refund.
 
I know you expect a different answer; however, there are
no other options that I can offer.
 
Sincerely,
 
[redacted]
Executive Offices

A refund request in the amount of $50.44 was
submitted to our management team for review.

Dear Ms. [redacted],
 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your trip reservation for Request Number [redacted].
 
We understand your concern regarding the exchange fees associated with your airline...

ticket exchange.
 
Our record confirms that the any fees charged for the ticket exchange are  in accordance with the fare rules and restriction of your selected reservation. These rules  and restrictions are governed by the airlines and we are unable to reduce the fees or cancel your reservation for a full refund as requested.  We also verified that the departure date has already passed and we are  unable to assist any further in this situation.
 
Sincerely,
Frich A[redacted]
Executive Offices Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - T hursday, Sept ember 17, 2015
[redacted]
**
[redacted] [redacted] [redacted] [redacted] [redacted]
**
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Summary of Charges
Airline Ticket Cost: $223.60 per ticket
Airline Ticket taxes and fees: $66.70 per ticket
Processing Fee: $7.00
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 2
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $594.60
Rental Car Cost: $22.00
Rental Car Taxes & Fees: $12.06
Rental Car Subtotal $34.06
Total Trip Cost:
(All prices are in USD)
$628.66
Baggage Fees are not included in your trip cost.
Important Information
 
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
 
The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
 
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.
Only [redacted] [redacted] will be able to pick-up the rental car at the counter. [redacted] [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental
counter.
[redacted]
Seat Preference:
[redacted]
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
[redacted]
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
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[redacted]'s terms and conditions and privacy policy.
Sign in f or f aster checkout
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[redacted]
MI
*
Last
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State
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Zip Code
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Daytime Phone
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Evening Phone
[redacted] (If outside the U.S. or Canada, include country code)
Your Email Address:
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Re-type Email Address:
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Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $628.66
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $578.66
You're pre-qualified to apply for the new priceline rewards [redacted]® card.2 Apply
right now to save $50 when you use your new account to pay for this purchase.
Plus, enjoy these benefits:
Earn 5 points per $1 spent on [redacted]® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
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