Stahl Construction Company

Our records indicate that  a refund for $73.44 was processed on July
28, 2015,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]   We are contacting you today regarding your [redacted]s ticket booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you found a lower price for the...

same reservation that you booked and you would like to be refunded for the price difference.   We reviewed our records and verified that you called us regarding your Best Price Guarantee claim more than 24 hours after the reservation was booked. In order to be eligible for our Best Price Guarantee, you must call us within 24 hours of booking to initiate your claim. This information can be found on "Frequently Asked Question" under the "Help" link section of our homepage. We apologize; however, your reservation is no longer eligible for our Best Price Guarantee so we are unable to process a refund.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

I am writing to let you know that we received your concern in our Executive Offices. As I understand, you are requesting for a refund as the hotel you were confirmed is not one of the examples provided to you during the booking process.I have reviewed your reservation and see that you have booked...

one of our undisclosed reservation, which is non-changeable and non-refundable. For this type of booking, we provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating.Priceline.com's star rating system is provided for your reference and we consider a number of factors in evaluating the quality of participating hotels such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc., to assign a single star rating. We screen hotels carefully and update our information periodically to ensure the validity of our ratings. Please note that our rating system may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel’s rating at any time with or without notice.Since the reservation is highly restricted, I have contacted the hotel to request for an exception, however, the front desk personnel advised that you have checked in and is currently at the hotel. Since reservation was used, we are unable to request refund.Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely,Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
 Our record indicates that the reservation was not cancelled due to
non-payment. [redacted] is the merchant of record and charged the consumer
for the purchase accordingly. American Airlines received a credit card dispute
for the charges of the ticket from the consumer’s bank. The ticket is
automatically cancelled once a dispute is initiated. The consumer must contact
the credit card issuing bank directly for any further information on the
dispute. I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
N.
D[redacted]
priceline.com

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Attached hereto is a copy of the consumer’s contract page listing the
$34 per day rate. We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,    N. D[redacted]   Executive Offices
This
checkout page for trip number 23968582348 was submitted on 2016-02-01 10:02:44


Hollywood Intl Airport (FLL) Feb. 15, 2016 - 12:00 PM to Feb. 18,
2016 - 7:00 AM
We couldn't find a partner to
accept your bid of $24 per day. However, we were able to find you the same
car for $34 a day.

Economy Car
4 2 auto ac Unlimited Mileage Try Naming
Your Own Price? for a different car type
Available for the next 60
minutes.





Book Your Car
By
booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and
privacy policy.



Per Day  $34.00
Total Charges Includes
taxes and fees  $152.35
See Full
Summary of Charges
We'll refund 100% of the difference if you
find a lower price.
Summary of Charges
Your Bid Per Day
$34 (per day)
Total Rental Days
3



Subtotal
$102.00
Taxes and
Fees:
$50.35



Total Charges Prices are in US dollars.
$152.35
Important Information
·      
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·      
If
you purchase collision damage coverage with this rental car reservation, you
will be charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·      
If
your request is successful, Priceline will immediately lock in your
reservation and charge your form of payment. If your reservation is not
successfully booked, you will not be charged. If the Collision Damage
Insurance is not accepted for any reason, we will charge your form of payment
only for the cost of the car.
·      
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·      
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·      
You
are guaranteed a car from one of the following major rental car companies:
[redacted].
·      
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·      
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can be
added at the counter for a fee payable directly to the rental car company.
·      
Prices
are not guaranteed until booking is completed.
·      
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·      
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.
[x] close window

Thank you for taking the time to contact us regarding your reservation at th[redacted] Hotel for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your hotel...

did not accommodate your reservation when you attempted to check-in on April 9, 2017. We verified that your hotel is pet-friendly and would be willing to allow your pet to check-in with you; however, you wanted a hotel that would accept a cash deposit for incidentals. Prior booking, we indicated that the hotel would required a credit card for your security deposit and it would be at their discretion and they would accept cash. Your reservation is truly restricted; however, your hotel allowed us to make an exception and a full refund has been processed in the amount of $66.82. We apologize; however, we will be unable to refund the additional cost you paid for your new booking.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
 









·       
Complaint taken over the phone by Revdex.com Staff:
      Consumer
states that she booked a rental car + hotel for 5/6/15;     however the company booked the
reservation for 4/6/15. The company states that they could not change
the date, and the consumer is being charged $172.00. Consumer states that she
called to let them know of the error, and the company advised she had to pay
for the reservation of the vehicle. Consumer states the she was not made
aware of any refund clause or disclosure, and that if there was a disclosure,
she never agreed to it.

·       
Desired Settlement

Consumer wants a
full refund back to her credit card



 
I am sorry that the consumer was
unaware that she/he selected a non-refundable reservation, and believes that Priceline
confirmed the wrong dates.
 
Attached hereto is a copy of the consumer’s
initialed contract page authorizing the non-refundable non-changeable terms and
conditions of the purchase, as well as the travel dates selected and also authorized
by the consumer.
 
The consumer was provided with a contract
page/check out page listing the details of the selected reservation, including
the selected travel dates. In this instance the consumer viewed the dates listed
on the check-out page, and agreed to the terms and conditions, including the travel
dates, by initialing the contract page.
 
Unfortunately, there is nothing we can
add to what has already been stated in our previous correspondence. I am sorry
that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your...

request to cancel your reservation since you received a hotel that is offered online for a cheaper rate that your bid.
If we could make an exception we would; however, the type of reservation you purchased is non-cancellable and non-changeable.
We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-cancellable.
With our Name Your Own Price service, customers enter the price they wish to submit, and our system will automatically book the reservation at a hotel that is willing to accept the price. We apologize, however, we are unable to block hotels that offer a lower price than your bid.
Rates and availability change constantly, and this is exactly why we have our Best Price Guarantee. Our records indicate that you have been refunded for the difference of the rates, plus an additional refund equivalent to 20% of the lower rate.
We do appreciate that you have taken the time to share your concern with us, and we are sorry we are unable to provide the option you are looking for.
I know you expect a different answer; however, there are no other resolutions that we can offer because of the restrictions.
Sincerely,
Nico T[redacted]
Executive Offices

[redacted]
Thank you for taking the time to contact us. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the inconvenience. We understand you were supposed to visit your son who is in the Airforce; however, he...

will be unavailable on your reservation dates. We reviewed your request and we were only able to locate an airline ticket and a rental car reservation under your name. We were unable to locate any hotel reservation using your name, email address and phone number provided. We reviewed your reservation further and verified it is restricted. In normal circumstances, your reservation is non-refundable. As a one-time exception to the cancel policy, a refund of 174.13 USD was issued for the airline component of your trip on March 12, 2017. Please note that the 7.45 USD processing fee per ticket is non-refundable. In addition, a refund of the rental car component for 108.84 USD was issued on March 14, 2017. Your refund was processed in two separate transactions. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

From: P[redacted], Marcie [redacted] Sent: Friday, January 26, 2018 3:50 PM To: [redacted] Subject: Complaint ID: [redacted]         We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.

Complaint: [redacted]
I am rejecting this response because: You are falsely advertising a rate on your website that you will not honor! There is no excuses for it, it is FALSE ADVERTISING!I am in sales and marketing for a living, and will make sure that I promote your business for falsely advertising rates that you will not honor.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Our records confirm that the consumer authorized the purchase
of a non-refundable hotel room reservation. The consumer
then contacted priceline requesting to cancel the reservation claiming that the
hotel was not a 5 star quality hotel and he did not save 16% as expected. The
representative confirmed the 5 star rating and found that
this hotel does meet our expectations for the star rating selected on our
website. Our competitors also rate this hotel as follows: [redacted].com = 5 Stars [redacted].com
= 5 Stars [redacted].com = 5 Stars. We also verified that on the day the consumer
booked the reservation, the rate the hotel offered was $358.00, while
Priceline's rate was only $272.00. Therefore, the consumer received a savings
of 24% by using our website.  Please note, that once the consumer
made an agreement with Priceline to purchase the non-refundable reservation,
Priceline committed the non-refundable payment to the travel supplier based on
that agreement.  Priceline was then contacted
by the consumer’s Credit Card bank advising that she chose to dispute the charge
with the intent not to pay for her non-refundable purchase. Once a credit
card dispute is initiated, and the bank withdraws the funds outside the terms
of the agreement, the reservation is cancelled. I appreciate this opportunity
to address our client’s concerns.  If you
have any further questions regarding this matter, please do not hesitate to
contact us. I am sorry that Priceline is unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

We are contacting you today regarding your American Airlines reservation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Office.   Airlines adjust their schedules for a number of reason and do not communicate...

why the change occurred when notifying travel agents or customers. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website. When we received the notification from American Airlines that they had a schedule change on March 12, 2017; we sent you an email advising the schedule and provided the copy your updated itinerary the same day. Please be reminded that we will resend the email we sent you on March 12, 2017.   Airlines do not typically offer compensation when their flight schedule changes. However, we value your business with us and we would like to offer $50.00 refund per ticket as a gesture of goodwill, total of $200.00. The amount will be available to your account in 3-4 weeks.   Thank you, Ms. [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
In accordance...

with our our Best Price Guarantee policy, consumers must conatct us within 24 hours of booking the
original reservation. Since you no longer qualify for our Best Price Guarantee; we
apologize, however, we cannot process a refund.
 
I know you expect a different answer; however, there are
no other options that I can offer.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory  to me.  Please have someone contact my spouse [redacted] anytine M-F between 12-4PM at ###-###-####. Thank you
Sincerely,
[redacted]









Read More Customer Complaints:

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[redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you are requesting a refund of your
unused days.
Prior booking, we indicated that your reservation cannot
be refunded or changed even if the vehicle is not used. Upon submitting your
request, we locked in our rate to secure your reservation. We apologize;
however, your reservation is restricted. It cannot be changed, canceled or
refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,[redacted]priceline.comThis contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
[redacted]or[redacted]
[redacted]
[redacted]
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended! Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.Initial Here:  nc  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy. I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,[redacted]priceline.comThis contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
[redacted]or[redacted]
[redacted]
[redacted]
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended! Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.Initial Here:  **  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,[redacted]priceline.comThis contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended! Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.Initial Here:  **  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to contact us regarding your reservation at the Best Western Salisbury Plaza for Trip Number [redacted].   We are writing regarding your Revdex.com concern in our Executive Offices. We understand that you cancelled your reservation due to a wrong date...

booked; however, a penalty was charged. You are now seeking a full refund of the fee.   Although your reservation was booked on our website, this is serviced by our sister company, [redacted] We asked their Executive Offices to look into your issue. We were informed that they attempted to resolve the issue with the hotel. Unfortunately, since your concern has reached us more than a month after the cancellation, and the travel date has passed, they are unable to negotiate with the property. The hotel is not willing to offer a refund and strictly imposed the penalty.   As a gesture of goodwill, the Booking.com is offering a 25 USD refund, should you accept. We understand that you declined this refund; however, feel free to contact us back if you want our sister company to proceed with the refund process.   We are sorry that we cannot provide you the answer you are looking for and thank you for your time.   Sincerely,   [redacted] Executive Offices