Stahl Construction Company

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your airline reservation with China Southern Airlines under Trip Number
[redacted]19.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand...

your
request to be refunded for the $150.00 fee that you were charged to cancel your
reservation because you were booked for the incorrect alternative return
flight. We have reviewed our records and verified that you accepted the return
flight departing at 1:55pm on August 20, 2016. We apologize; however, we are
truly unable to refund the $150.00 cancellation fee.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
Nico Tu[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservations at the [redacted] [redacted] [redacted] for Trip Numbers [redacted] and [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive...

Offices.   We understand that you have issues with these hotel reservations.   We apologize for the confusion. Our records show that the rates you purchased on both reservations are non-changeable, non-cancelable and non-refundable. Prices are in USD. This information was presented to you prior to purchase when you were asked to review your reservation, including the currency that you will be charged and the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. We are unable to change, cancel or process a refund for these reservations.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to cancel the reservation as you were unable to request seats for your flight and that there was no disclosure prior to purchase of the flight on having to pay...

fees other than baggage which was disclosed before purchasing.   I have carefully reviewed your reservation and see that you have purchased one our highly restricted reservation where flight details are disclosed once reservation is confirmed. Once confirmed, reservation is non-changeable and non-refundable. While booking, we have disclosed in the checkout page under Booking Conditions that "Meal and seat preferences are not guaranteed", this is because not all airlines offer pre-reserved seating and some airlines offer pre-reserved seating only for a fee. Once flight is confirmed, we automatically send a message to the airline system to request for seats, however, if seats are not assigned, this means that you will be provided seats upon check in at the airline ticket counter.    I have checked your reservation and see that seats are now assigned. You will be able to see the seat assigned by accessing [redacted] website or by clicking the link below. You will be asked to enter your first and last name and your confirmation number with [redacted] is [redacted]. At the moment, our website does not show these seats assigned, however, I have escalated this to the appropriate team for review.   [redacted]
  I apologize however, due to the terms and conditions associated with the reservation, we will be unable to provide you a refund. We are sorry we did not provide you the answer that you are looking for and we thank you for your time.      Executive Offices

Complaint: [redacted]
I am rejecting this response because:I would be more than happy for the Revdex.com to contact the manager at the hotel. As indicated from the beginning , I never requested a full refund on the one room when I called to cancel, even though it was only 3 hours past the allowed time . The Priceline representative offered to call the business and ask them to waive the fee. Since I had just hung up from them and knew they would , I was surprised by the response from the Priceline rep. The fact is that Priceline NEVER called the business, never spoke to any manager there and NEVER. Had a recording of the alleged call. They continued to lead me to believe that if I could get the hotel to agree to a refund I would intact receive one. Now that I have spent many hours in the phone and email proving the hotel in fact is happy to have Priceline refund the money, the response now changes to "read the cancelation policy ". Thank you to everyone at the Revdex.com for the time spent helping in this matter . It appears that Priceline is running a shoddy practice and rewrds it's employees if they lie to their customers . I sure hope that, at the bare minimum , this complaint will remain online for others to see if they are considering doing business with this "company".
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond.
 






Desired
Settlement

“I
would like Priceline to book me in a hotel that is actually located on the
[redacted] Strip. I was under the impression that was what I was negotiating
for.”

 
 
We are sorry
that the consumer is not satisfied with the location of his/her Name Your Own
Price hotel room accommodations at the [redacted] International Hotel
[redacted], located at [redacted].
 
Priceline
clearly discloses that we will find a room in a hotel willing to agree to your
offer price in the shaded area displayed on the priceline.com website for the
consumer's selected area(s).
The [redacted] International Hotel [redacted], is clearly located in the shaded
area of the mapping guidelines for the city area labeled [redacted].
 
·       
Priceline hotel participants are major national brands or quality
independent [redacted]. We screen participating [redacted] carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel willing to agree to your price in
the shaded area.
 
Additionally, although we do rate our own [redacted], in our research into the Trump
Hotel on other online travel services,
we found this hotel rated as follows:
[redacted].com 5 star
 [redacted].com 5 stars
 [redacted].com
5 stars
 [redacted].com
5 stars
[redacted].com 5 stars.
 
Consumers
who prefer to stay in a particular location or property have the option to
visit our Published Price service, and choose his/her preferred hotel and
location from a list of competitive prices across a wide range of [redacted].
We hope you find this information helpful and appreciate the opportunity to
clarify the matter.
Sincerely,
[redacted]
priceline.com
 
 



 

This checkout page for trip
number [redacted] was submitted on 2015-08-04 13:30:09



Please Review Your
Request















































5 Star
Luxury Hotel, [redacted] Strip [redacted] Area




















Which
hotel will I get?

Check-In
Date:

Thursday, August 27, 2015

Check-Out
Date:

Monday, August 31, 2015

Region

[redacted]

City Area:

[redacted]

Check-In
Time:

Varies
by hotel. Guaranteed late night arrival if needed.

Check-Out
Time:

Check-out
times vary by hotel

Room
1:
[redacted]

Number
of Rooms:

1

Guaranteed
Amenities:

Indoor
or Outdoor Pool, Restaurant, Fitness Center, Business Center, Guest Score
8/10 or Higher

Number
of Nights:

4













 





































Offer
Price Per Room, Per Night:

US$
100.00

Travel Insurance:


US$ 20.00






Subtotal:

US$
400.00

Taxes and Service Fees:

US$
69.92

Priceline Hotel Coupon:


-US$ 0.00





Total
Room Charges*:

US$
469.92

Apply Coupon


Hotel
Fee:

US$
127.50

Total
Cost*:

US$
597.42

Have
a coupon code? Apply Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes
estimated hotel fees (e.g resort fees). Your total cost will never be higher
than displayed above.
*Prices
are in US dollars.





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Protection
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job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day
with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival
on the confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns...

regarding the dates booked for your reservation. We reviewed
your request in our system and did not find any error. We verified that there
were 2 separate sessions at the same time. We verified that there was a session
with Kayak and Google and that went down the Name Your Own Price path. Then you
switched back to the Kayak session and submitted the offer for July 17, 2015.
We apologize; however, we are unable to process a refund or credit for your
reservation.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The hotel clearly saw this was a system error end and so does Priceline.  I selected the correct dates and upon submission the system generated its own dates.  Priceline was issued a refund because the hotel cancelled the reservation and refunded, Priceline,  the money.  As a result the company, Priceline should process my refund in the amount of $161.47.  It is poor customer service and it shows a lack of consideration for such an error that occurred on their watch.  Priceline and the hotel clearly acknowledge there was an error.  A blind man could see there is an issue.  As a result Priceline should refund the $161.47 as courtesy.  Effective immediately.  Anything less than a refund would be a theft and robbery.
Sincerely,
[redacted]

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The consumer
selected an Express Deals hotel reservation and received accommodations at the [redacted], located at [redacted]. We understand that the consumer is disappointed
with the reservation as the consumer expected to receive confirmation for a property
located on the [redacted], and not in the area of the [redacted].
When selecting a Name Your Own Price or Express Deals reservation,  Priceline tells consumers that we will find a
property located within  the boundaries
of the shaded area displayed on the priceline.com website for the consumer's
selected area(s).  These maps can be enlarged
in order to view the boundaries of these areas. For your review I have also included
a screenshot of the priceline map for the area labeled [redacted] North,
which clearly encompasses the [redacted] Mall/[redacted] Drive area. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because when I tried to use the reservation, but the hotel did not have the reservation. I had to pay separately for the hotel room. It is unethical to pay twice for a hotel room that Priceline did not provide. 
Sincerely,
[redacted]

I have received the consumer’s additional comments. The following correspondence was sent to the consumer addressing these comments.
Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation with The [redacted] Corporation for Trip Number [redacted].
The reservation you selected is a prepaid reservation. The rental car provider, [redacted] will only charge an additional fee for any optional items/upgrades that you choose to purchase upon pick-up. Optional items/upgrades are not mandatory and are at the discretion of the driver. Since the reservation was not used, we are unable to determine what optional items or upgrades were offered to you at the counter that may have resulted in an additional cost to your prepaid purchase.Please also note that the refundable deposit varies depending on the pick-up/drop-off location and type of vehicle rented. Consumers have the option to contact the rental car company prior to pick-up to determine specific policies.Although I appreciate you felt the review turn around to be lengthy; please know that we do our best to provide resolutions to all our customer concerns as soon as possible. Upon receipt of your inquiry, we immediately contacted The [redacted] Corporation and they responded on the day of drop-off, in accordance with their policy, thereby allowing us to process and complete your refund on November 25, 2015. I understand that a [redacted] representative informed you that on occasion, a reservation can be transferred. In this case, the reservation selected provided greater savings and less flexibility, specifically, non-refundable, non-transferable and non-changeable.
Important Information
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
• If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car.
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
• Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
• You are guaranteed a car from one of the following major rental car companies: [redacted] or [redacted].
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
• Prices are not guaranteed until booking is completed.
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
For your reference, a copy of your Contract Page has been sent in a separate email. I am sorry we are unable to provide you with the answers you were looking for and I thank you for the opportunity to address your concerns.
Sincerely,
Berna A[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  The consumer selected [redacted] property, and flights, at the disclosed package rate. Room rates fluctuate based on many factors, including availability at the time of purchase.   As a goodwill gesture, and exception to the non-refundable policy, the consumer was offered the option to cancel the hotel portion of the vacation package. I am sorry that Priceline is unable to assist the consumer any further in this situation. Attached hereto is a copy of the consumer’s initialed contract page for his/her selected reservation
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-02-01 05:50:58
 
[redacted]
Guest Rating: 8.7 / 10
[redacted]
Distances are calculated in a straight line from point to point1.9 miles from [redacted] Airport ([redacted])
Check-In: [redacted]Check-Out: [redacted]Nights:  3 NightsRooms:  1 RoomPersons:  2 Adults
Room 1: [redacted] ** [redacted]
Room Type: Balcony Deluxe Suite; One Bed Requested
·  Freebies:  Free internet in room and free parking
Flight Details
Departing Flight Information - [redacted]
[redacted]   
Returning Flight Information - [redacted]   Coach
Passenger and Ticket Information
Passenger 1:
[redacted]
Passenger 2:
[redacted]
Ticket Type:
Electronic Tickets will be issued for this flight
Summary of Charges
[redacted]
*
[redacted]
      
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
Hotel Freebies:
·   Free internet in room and free parking
Mandatory Fee: This hotel charges an additional $32.48 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic tickets for this trip. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US you'll almost always need a passport.
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
[redacted]  
[redacted]   abide by priceline.com's terms and conditions, privacy policy.

Complaint: [redacted]
I am rejecting this response because it does not address my concern or request. Simply blaming [redacted] Cards is not what I am looking for. I would like Priceline to issue my $50 discount and I would like acknowledgement of my request that they remove deceptive advertisements from their website. [redacted] cannot issue me the $50 credit since the purchase was made through Priceline. 
Sincerely,
[redacted]

Dear Mr. and Mrs. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]s booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we understand, you
were unaware that the charges will be in USD and you would like to be refunded
for the difference. We apologize for any inconvenience this may have caused.
 
We checked our records and verified that we stated during
the booking process that the charges will be in USD. This information was
provided on the contract page that you reviewed and initialed prior to booking.
 
As a gesture of goodwill, I submitted a refund request in
the amount of
36.90 USD which is the difference based on the exchange
rate at the time of booking. The refund request will be reviewed by our
management team and if approved, it may take 7- 14 business days to be
processed.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Please see the response we sent to the customer below.  Thanks. Dear Ms. [redacted],  Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We see that your issue has already been resolved by one of our Customer Relations representatives....

Should you require additional assistance with your full refund, please feel free to reply to this e-mail. Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, Teddi C[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response as it does not comply to the guarantees or features offered by the company.First priceline's customer service representative failed to honor their best purchase price guarantee when I noted avis was cheaper.http://www.priceline.com/landing/best-price-guarantee.htmSecondly Priceline failed to state that their 100% cancellation refund guarantee in a manner that was clear and correct.  The following statement was placed next to the option for collission damage insurance."Cancellations with 100% refund will be permitted for Collision Damage Insurance up until your scheduled pick up time"This ambiguous phrasing listed next to the add on makes it easy to misunderstand this as a feature.Thirdly because of their general dismissal to not only myself but thousands of other unhappy Priceline customers (as evidenced on consumer reports) I prefer this issue remain unresolved if they refuse to refund.I appreciate Revdex.com not closing this issue.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Quite typically of Priceline's dishonest behavior, they have failed to address the origins of this complaint regarding it's website regarding the purchase and it's scam section "Name Your Own Price." Why have they not, and continue to not address that? Upon trying to disengage from that section, after not getting the price I'd entered into the box, my account was still charged. Their dubious behavior is further reflected by their fraud department surreptitiously contacting me on March 20th, after I'd complained about their website. They'd concocted some nonsense about my bank claiming that my name did not match the credit card used. My bank had no idea as to what I was talking about. Priceline was forced to admit that it was just a ruse they sometimes use. Seriously? I lost an hour of pay dealing with that nonsense. They are quite simply a very dubious company based on their scam website and customer service, or very serious lack of I should say. They are outright thieves and liars they know it! Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I told the front desk on Friday that I would not be using the room Saturday evening due to the government shutdown. I did not luse the room after I left at 0600 on Saturday.  I’m sure there are ways to check if my key card accessed the room at all o Saturday or Sunday.  
Sincerely,
[redacted]

I
understand that the consumer chose to travel one-way on a round trip airline
ticket purchase and requests a refund for the unused portion of the ticket.
Desired Settlement:
I understand that I purchased the ticket through name your own price option,
but some type of...

compensation should be made to me because regardless of the
fact, I lost $250.00 because I only flew one way on a round trip ticket, and in
addition had to come out of pocket with an additional $621.00 for another
ticket to get back home to [redacted].
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of her airline ticket purchase, including the round trip
travel selection.
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this issue
labeled under Important Information:
 
Important Information
 






Your
airline tickets are non-refundable, non-transferable and non-changeable.

Your
tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines.
 
You
must fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the
ticket is unused it has no value after ticketed departure time.

 
We are sorry that the consumer’s selected
purchase is non-refundable and appreciate the opportunity to clarify.
 
Sincerely
 
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Wed Jun
10 11:37:40 EDT 2015
Your Trip Summary


















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Airfare Details

Depart:
Fri, June 19, 2015

Return:
Sun, June 21, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft


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100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
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Yes! I'd like to purchase Trip Protection for
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No, thanks. I prefer to decline Trip
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Summary of Charges



























Airline Ticket Offer
Price:

$450.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$50.85 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$500.85

Total Trip Cost:
(All prices are in US dollars)

$500.85

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your 

•

Name Yourtickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic tickets.
Remember to bring a valid government-issued photo ID with you to check-in.



 





Initial Here:
**



I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you have issues with this hotel
reservation.
 
We apologize for the confusion. We take your comments
very seriously. We have forwarded them to the appropriate individuals for
consideration as we continue to improve our service and avoid further
confusion.
 
Our records show that the total cost of the reservation,
$362.32, was paid in full. This was charged upon booking. However, you were
also informed that the reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate. This information was presented to you prior to
purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms.
 
We have contacted [redacted] and verified that the
$22.95 a night fee that you paid directly to them is the resort fee.
 
I hope you find this information helpful
 
Sincerely,
 
Jenn Hapdus
Executive Offices

Complaint: [redacted]
I am rejecting this response because:My issue has not been resolved. It was an error on Priceline's part. Their website changed information unknowingly. All of my money needs to be refunded without me having to book another ticket with Priceline. Priceline is holding $1,200.00 of mine and that needs to be refunded back to my credit card.
Sincerely,
[redacted]