Stahl Construction Company

We are truly sorry to learn about the
difficulties the customer experienced. This is certainly not indicative of the
kind of customer service that we strive to provide.
It is our goal to provide quality service and we
regret any incidents that created the perception that we have not provided the
customer with adequate service.
 
Sincerely,
N D[redacted]
Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The following email was sent to the consumer
addressing the inquiry.
Dear Ms.
[redacted],
  
We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices in regards to your rental reservation with [redacted] booked under Trip Number [redacted]. As we understand, you would like to have the
refund process to a different credit card since the credit card you used to
purchase the Collision Damage Insurance is no longer active. Please be advised that
for security purposes we must process the refund back to the original form of
payment. Your bank will recognize that a credit was placed into your old
account and will either transfer it to a new account or contact you to advise
that they have a credit. We suggest they you contact your bank with any
questions regarding the credit.
 
We apologize
for the inconvenience and hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive
Offices

Complaint: [redacted]
I am rejecting this response because:
I am not so much rejecting this response but am confused. I thought this complaint was with [redacted].com not priceline. how did priceline get involved. can you advise should I open a new complaint with [redacted].com or what should I do 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I did not choose [redacted] as an area. I called to let know that I'm going to [redacted]. They swore I choose [redacted]. Computers and website have glitches and make mistakes just like people. Also, they are talking the terms and me accepting the terms. I was accepting a [redacted] room only. I would never take my kids to a Navel Base as a summer vacation. Their website didn't not clearly display their terms until AFTER they charged my debit card. I looked up that motel at the Navel Base and it has terrible reviews. I've also seen that motel years ago and it's disgusting. My son has [redacted] and that motel would be hazardous to his health. It's old and smells like mold and mildew in the rooms. Therefore, my family and I will NOT be staying their and I refuse to pay for serves I will not be using. I've already booked a [redacted] room through a website that doesn't use fraudulent tactics. Again, they are using their contract as the reason they will not cancel the room. However, my argument is that I didn't pick the Navel Base area. My search was for the [redacted] and they put me at the Navel Base and took $301.22 from me. I'm willing to get a lawyer and sue them because their website isn't flawless. That motel is horrible and too dangerous for my son to stay in with his [redacted] symptoms. We will not be staying there and I will never use that website in the future. I'm a government employee and I hold a Top Secert Clearence.I work hard to provide for my family and to pay for family vacations. It's not right for companies to just take your money even when you cannot use there services. 
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that a refund for $294.58 was submitted on May 2, 2016.

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
room rates that offer cancelation...

options.
 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation.
 
In this instance, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-06 13:40:15






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 15% on this stay — Free Breakfast


Check-In: Sat, Jul 4, 2015
Check-Out: Sun, Jul 5, 2015
Room Type: Double Room with Two Double Beds
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary
of Charges

Room Cost

$84.99

Rooms

1

Nights

1

Room Subtotal

$84.99

Taxes & Fees

$5.98

Total Charges

$90.97

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Double Beds Non-Smoking Room With Free Continental
Breakfast, Free Wi-Fi, Refrigerator And Microwave
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details.
Free Breakfast
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: We made our reservation and paid from my credit card through priceline website. It was misleading to the customer that the deal was actually handled by [redacted].com. We have contacted [redacted].com's customer service, and they don't want to be responsible for the over[redacted] mistake and pointed fingures to the hotel. While when we arrived at the hotel that night, they said they didn't have any info regarding our reservation in our system. We, as the customer originally from Priceline, are trapped into this infinite loop. Therefore, I insist that Priceline should coordinate and solve this issue. 
Sincerely,
[redacted]

We are sorry if you are not satisfied with our response. We reviewed your concern again to make sure that we did not overlook anything. It was clearly stated prior booking that Priceline would charge your credit card once your reservation is accepted. Since we do not know that process of your dispute, we suggested that you contact your bank. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

Please close this case.  The original response was complete and accurate and there is no additional info or resolution we can provide to the customer.  Thanks.

I have received the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion.
Attached hereto, is a copy of the consumer’s initialed contract page
authorizing the terms and conditions of purchase, including the following
condition:
 
The hotel that is selected may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request.
 
 
 
This
checkout page for trip number [redacted] was submitted on 2016-05-13 21:55:42
 
Please Review Your Request
2½ Star Moderate-Plus Hotel, [redacted] Area   
Which hotel will I get?




Check-In Date:


Saturday, May 14,
2016




Check-Out Date:


Sunday, May 15,
2016




Region
[redacted]




City Area:


[redacted]




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:
[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Indoor or Outdoor Pool, Fitness
Center, Free Internet, Free Breakfast, Business Center, Guest Score 8/10 or
Higher




Number of Nights:


1










 
 
Offer Price Per Room, Per Night:


US$ 115.00





Subtotal:


US$ 115.00





Taxes and Service Fees:


US$ 23.18





Total Charges*:


US$ 138.18



Apply Coupon



 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
 
 Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
 No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer
is not accepted, your credit card will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.



I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.














Read More Customer Complaints:

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Complaint: [redacted]
I am rejecting this response because:  The explanation that the individual component prices not being available is simply not acceptable to me.  I do not understand how the company's system is able to add the component numbers together into a singular value to charge me, yet not be able to then itemize those values.  The numbers must exist in the system, since they were at some point added together.A separate email indicating that I paid my bill in full is not a sufficient explanation of charges incurred.  As a consumer, I feel I have the right to know how much I paid for each service I used. To that end, the explanation given does nothing to further define what I need to know.
Sincerely,
[redacted]

Please see the response below that we have sent to the customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted]. I am writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. We understand that you would like to cancel this rental car reservation. We apologize for the confusion. Our records show that the cancellation policy you saw was for the Collision Damage Coverage/Insurance of $11.00 per day, which you did not purchase upon booking this reservation. If you have purchased the Collision Damage Coverage, you can cancel the Collision Damage Coverage alone up until the requested pickup time. The cancellation policy of the rental car reservation can be found under the Important Information below portion where you were asked to enter your credit card information. The cancellation policy shows thefollowing: Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used. However, as a one-time exception, we have canceled this reservation and your refund has been processed. A refund for $299.53 was issued today, October 26, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time.  Sincerely, [redacted]
[redacted]es

Our record indicates that this
matter has been addressed with the consumer.
 
The airlines have advised that the flights were cancelled
due to irregular operations and a refund was issued as follows:
 
Refund Amount: $286.00
Refund Reference Number:...

[redacted]  
 
 [redacted] has
also advised that they offered the consumer a $100 [redacted] voucher.
 
Sincerely,
[redacted]
Priceine.com

See the response below that we have sent to our customer. Thanks. Dear [redacted] We are writing you today regarding your reservation at th[redacted] for Trip Numbe[redacted] I am writing to let you know that we received your Revdex.com concern in our Executive...

Offices. I understand that you did not use this reservation because it was booked for the wrong city. I reviewed your reservation in our system and our record shows that you requested for an [redacted] was able to confirm this information by checking your contract page that was presented during the request process. Normally, due to restrictions associated with your booking, cancellation, refund or change are not possible. However, since we value your business, we decided to make a one-time exception and refund your booking in full. Your $156.22 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information  Sincerely, [redacted]Executive Offices

PTR: [redacted]
Customer's Name: [redacted]
We contacted  Mr. [redacted] requesting a copy of the
receipt listing the fees he paid ACE for this reservation.
Sincerely,
Jenn H[redacted]
Executive Offices

Our...

records indicate that a refund in the amount of $224.00 has been processed.

I am writing you today regarding your hotel reservation at the [redacted]n under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a refund since you were unable to...

use your reservation.   I checked our records and see that you selected a non-changeable and non-cancellable rate. When you agreed to submit your request, you indicated that you accepted the terms and conditions of the reservation. We have also contacted the hotel and they have repeatedly advised that they are unable to offer any refunds. Therefore, I regret to advise that we are unable to fulfill your request to be refunded for your unused reservation as the hotel reiterated that they will retain full payment and they are unable to make any exceptions to issue a refund.   As gesture of goodwill, we have decided to issue a partial refund from our end for $77.99 because we value your business. Please allow a few business days for the refund to post to the form of payment you used to book the reservation.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Your information is incorrect.In fact it was me that had to initiate a phone call being Priceline and my bank. Priceline, per my request, told me I had a credit coming in 1-2 billing cycles. It is with that information that I asked my bank to grant me a emergency credit while waiting on the funds, so that I could rebook my flight. My bank credited me by reserves the right to take the money back out of my account if we do not receive the refund from Priceline.  Given all the hassle and lies on your end, I have little faith as to when I will ever receive this refund.This case is not closed until my bank receives the refund from Priceline. Therefore, I will contact the Revdex.com again until the refund is processed.Please understand that it was your company that failed me time and time again; I was told on 11/19, 11/23, 11/26 that I would have the refund in 5 business days. It was on those same dates that I was also told you were waiting on Air India to issue a waiver code, and that it may never happen, this meaning maybe never receiving a refund. That it was not your problem.You should be ashamed of your company. You asked to hire yourselves as my travel agent for this flight, yet I had to do all the work. I had to call Air India on conference code to get the waiver code- you failed me on your end. I had to call the bank to get the emergency credit- you failed me on your end. With the emergency credit I recieved, I had to purchase new and even more expensive tickets because of the lack of timeliness of tor end. As a result, I am asking not only for a refund but to be credited for the price difference in new tickets as well. If you had not failed me in taking so long to deal with this issue, I could have purchased new tickets at a cheaper price than you originally sold to me.Please rest assured that this case is not closed. Not only my bank receives the refund on your end.
Sincerely,
[redacted]

A refund request in the amount of $50.44 was
submitted to our management team for review.

Attached
hereto is a copy of the consumer’s contract page indicating that the consumer
selected a reservation with the following cancel policy:
 
·     
Cancel
Policy: For the room type and rate that you've selected, you are
not allowed to change or...

cancel your reservation. If you cancel your room, you
will still be charged for the full reservation amount.
 
We are sorry
that the consumer’s selected purchase is non-refundable and we are unable to
assist with a refund as requested.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-05-11
15:02:21



























[redacted] By [redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now —
Free breakfast, free internet in room and free parking


Check-In: Fri, Jul 3, 2015
Check-Out: Mon, Jul 6, 2015
Room Type:
Queen Room with Two
Queen Beds with Roll~In Shower
- Booked for
double occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary of
Charges

Room Cost

$95.20

Rooms

1

Nights

3

Room Subtotal

$285.60

Taxes & Fees

$34.56

Total Charges

$320.16

Prices are in USD

generateNonRefundFlex("NON_REFUNDABLE");


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Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.








Room 1





Use
this name for all rooms



[redacted]
[redacted]


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important
Information
·     
Room
Description:
[redacted]-Stay And Get 20Pct 2Q-Nsk-Guest Room-Lg Work Desk-Breakfast-Wifi
·     
Rate
Description: Websaver
- Full pre-payment required upon booking
·     
Hotel
Freebies Details:
On Sale Now — Book now and save Offer Details.
Free breakfast, free internet in room
and free parking
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy:
For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.
·     
Guarantee
Policy: Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't
check-in to the hotel on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed.
·     
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar charges) and
are not included in the room rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.