Stahl Construction Company

Thank you for taking the time to read this email.   I further reviewed our records and determined that the other two authorizations for $60.97 were placed on your account from the unconfirmed requests that were submitted prior to the one that was successfully confirmed under Trip Number...

[redacted] As part of the request process, we authorize the amount of your requests to the form of payment you entered in order to verify that the form of payment will accept the full amount of the charge. An authorization is not a charge, so it will not appear on your monthly statement. Depending on your bank, and in most cases, authorizations are removed within 3 to at most 7 business days.   Please review your account thoroughly so you would see that only one charge of $60.97 was collected. Without any proof of the overdraft fee, I regret to advise that we are unable to research this for you further.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

RevDex.com, Inc.
According to the consumer, she is not satisfied with the quality of the one
star hotel property she/he selected from a list of properties, and requests a
refund.
We are truly sorry that the
consumer is not pleased with the hotel room accommodations...

he/she
selected. Prior to purchase, priceline provided the consumer with reviews about
the overall quality, cleanliness, location, and amenities of the one star and upon reviewing this information, the consumer chose
to select this property.
 
We are sorry
that we are unable to assist the consumer any further in this situation and
suggest that the consumer contact the property at the following telephone
number for any further assistance concerning this
matter.
 



















[redacted]

 

 

Phone Number:

[redacted]

Fax Number:

[redacted]

 
 
Sincerely,
[redacted]
priceline.com
 
CONTRACT PAGE
 
[redacted]
122 [redacted]
 
Your Room: Queen Room - Cable Tv Is Available In This Room. A
Microwave And Small Fridge Are Featured.
Room sleeps 2 adults
Non Refundable
Check In: Sat,
Jul 11, 2015
Check Out: Sun,
Jul 12, 2015
Rooms: 1 room for 1 night
Room Rate: $54.90
per room/night
Taxes & Fees: $3.48
Room Total: $58.38
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
By tapping Book Now, I agree to the Booking Conditions, Terms and Conditions, and
Privacy Policy
Booking Conditions
Book Now
IMPORTANT INFO PAGE
View taxes & f ees ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
T axes and Fees
Amount: $3.48
Prices are in USD.
Night ly Rat es
Sat, (07/11): $54.90
Cancel Policy
If cancelled or modified up to 1 day before the date of arrival,
no fee will be charged. If
cancelled or modified later or in case of no-show, 100 percent
of the first night will be
charged.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
Rate Description: Special
Rate
Negotiated Special Details:
Smart Deal â null
Offer Details: Negotiated Specials may be limited to certain
dates and subject to availability.
Cancel Policy: If
cancelled or modified up to 1 day before the date of arrival, no fee will be
charged. If cancelled or modified later or in case of no-show,
100 percent of the first night
will be charged.
Additional Information About the Room You Selected: WiFi is available in the hotel rooms and is free
of charge. Pets are allowed. Charges may be applicable. Free
public parking is possible on
site (reservation is not needed).
All rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more
than two adults are not guaranteed. All children are welcome. Up
to two children under 12
years stay free of charge when using existing beds. One older
child or adult is charged USD
10 per night when using existing beds. There is no capacity for
extra beds in the room.
No Deposit Will Be Charged.
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the
hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you
a penalty.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in the room rate.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about the ratings of your hotel. We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate...

this hotel as follows:   [redacted] = 4 Stars / 4.5 out of 5 Guest Rating [redacted] = 4 Stars / 4.5 out of 5 Guest Rating   We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel.   We care about your experience and the accommodations the hotel provides. It is unfortunate the hotel could not meet your expectations. While placing your request, you agreed to accept any 4 or higher star hotel within the area(s) you selected. Your hotel does have a 4 star rating.   All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property should have met your expectations. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: 1[redacted]
I am rejecting this response because: I wanted to be compensated for full refund of $175.00 but given 20% of the charge. The industry standard is 100% on business error. Travel and leisure industry runs on the trust given by customer. That's why customers give 100% business every time they travel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This matter has been resolved to the satisfaction of the consumer.

Complaint: [redacted]
I am rejecting this response because: I feel priceline is deceptive in its advertising and wording.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline.com discloses prior to purchase, that resort fees are not included in your offer price.
 
Priceline does not collect resort fees. Resort fees are charged...

by, and paid directly to the hotel.
 
On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
 
Important Information
 
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.  These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
 
The charges hyper link further discloses the following information.
Hotel Charges
Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room rate. Please contact the hotel directly as to whether and which charges or service fees apply.
These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property.
Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
 
Again,  thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 15:38:06
Please Review Your Request

[redacted]
4 Star Deluxe Hotel  
Which hotel will I get?
Check-In Date:
Sunday, August 30, 2015
Check-Out Date:
Thursday, September 3, 2015
Region
Las Vegas, NV
City Areas: 
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
4
 
Offer Price Per Room, Per Night:
US$ 30.00
Travel Insurance:
US$ 20.00
Subtotal:
US$ 120.00
Taxes and Service Fees:
US$ 23.40
Priceline Hotel Coupon:
-US$ 0.00
Total Room Charges*:
US$ 143.40
Apply Coupon
Hotel Fee:
US$ 98.50
Total Cost*:
US$ 241.90
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD20.00 per room per night. Details.
No surprises! Total cost includes estimated hotel fees (e.g resort fees). Your total cost will never be higher than displayed above.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
CONTRACT_ID:
8090550

Dear [redacted],Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you were unable to use your tickets due to...

a train delay on your way to the airport. We further reviewed your concern with [redacted] Airlines and verified that your tickets were invalidated and tagged as a no-show. We stated on your contract page prior booking that if any part of the ticket is unused, it would no longer have any value. We are sorry; however, your reservation is non-changeable and non-refundable. I know you expect a different answer; however, there are no other options that I can offer.Sincerely,Frich A[redacted]Executive Offices 
This contract for request number [redacted] was originally initialled on Sun Jul 26 23:28:43 EDT 2015
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
We Found a Great Deal for You
 
 
$241
If you can depart from/return to [redacted] and fly during off-peak hours on your returning flight we can get you tickets for $241 per ticket including taxes and fees.
 
 
 
Departing Flight Information - [redacted]
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart between6am-10pmJet Aircraft
Returning Flight Information - [redacted]
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart anytime, including off-peak *Jet Aircraft
 
 
 
 
* When flying on off-peak flights your trip may start as early as 5 a.m. on the dates you requested or as late as 2 a.m. the next day. If your trip starts in the evening, there is a chance that your flights may arrive anytime on the day after departure.
 
 
 
 Passenger Information
[redacted]
 
 
 
[redacted]
 
 
Summary of Charges
 
 Airline Ticket Offer Price:
$188.88 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$52.65 per ticket
 Airline Ticket Trip Protection:
$0.00 Declined+ Add now  Recommended! 
 Number of Tickets:
6
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$1,449.18
 Total Trip Cost: (All prices are in US dollars)
$1,449.18
Baggage fees are not included in your trip cost.
 
Important Information
 
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger name provided.
 
Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to us. In most cases, your complete flight itinerary will be ready for you in seconds. Remember, these tickets cannot be cancelled, transferred or changed.
 
Initial Here:
 ** 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.
 
Please note: If you are ready to purchase, please select "Buy My Tickets Now". Due to constantly changing airline inventory, ticket availability is not guaranteed. You will be charged only upon a successful booking.

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. Please also note that we do not have access to [redacted] system so we are unable to provide the $50.00 credit. Instead, we have forwarded your concern to the [redacted] Executive Office and they are already reviewing this for you. They will provide you an update once their research is complete.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.  According to the consumer, the
agent did not disclose that exchange fees are incurred with the exchange of the
ticket. The consumer therefore requests a refund for airline collected exchange
fees. Upon careful review of this matter we have again confirmed that the fees
were clearly disclosed. The agent stated to the consumer that the tickets are
non-refundable and the rebooking fee is $200 p/ticket, plus the increase in
fare, and a $30 per ticket processing fee. Please note that all ticket
exchanges are subject to exchange fees in accordance with airline policy.
Exchange rules and fees vary by airline and type of fare purchased. The
airline's rules and fees associated with the consumer’s ticket purchase are
clearly disclosed within the consumer’s online itinerary. We are sorry that we
are unable to provide refunds for airline exchange fees and unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because most other travel websites will give a 24 hour window to cancel a trip. Priceline does not offer such an option, which I think is unfair to the consumer. While I understand I signed a contract with Priceline and they refuse to adopt a 24 hour grace period, I find their policy unfair to the consumer and would like the company to change this unfair practice.
Sincerely,[redacted]

Hello.  we have re-review this claim and have found that the info contained in the original response remains accurate.  It's unfortunate, but there are no further options that we can offer to the customer.  Thanks.

Dear Ms. [redacted],
 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your trip reservation for Request Number [redacted].
 
We understand your concern regarding the exchange fees associated with your airline...

ticket exchange.
 
Our record confirms that the any fees charged for the ticket exchange are  in accordance with the fare rules and restriction of your selected reservation. These rules  and restrictions are governed by the airlines and we are unable to reduce the fees or cancel your reservation for a full refund as requested.  We also verified that the departure date has already passed and we are  unable to assist any further in this situation.
 
Sincerely,
Frich A[redacted]
Executive Offices Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - T hursday, Sept ember 17, 2015
[redacted]
**
[redacted] [redacted] [redacted] [redacted] [redacted]
**
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Summary of Charges
Airline Ticket Cost: $223.60 per ticket
Airline Ticket taxes and fees: $66.70 per ticket
Processing Fee: $7.00
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 2
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $594.60
Rental Car Cost: $22.00
Rental Car Taxes & Fees: $12.06
Rental Car Subtotal $34.06
Total Trip Cost:
(All prices are in USD)
$628.66
Baggage Fees are not included in your trip cost.
Important Information
 
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
 
The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
 
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.
Only [redacted] [redacted] will be able to pick-up the rental car at the counter. [redacted] [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental
counter.
[redacted]
Seat Preference:
[redacted]
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
[redacted]
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
[redacted]'s terms and conditions and privacy policy.
Sign in f or f aster checkout
First
[redacted]
MI
*
Last
[redacted]
Country Why we ask?
[redacted]
City/T own
[redacted]
State
[redacted]
Zip Code
[redacted]
Daytime Phone
[redacted]
Evening Phone
[redacted] (If outside the U.S. or Canada, include country code)
Your Email Address:
[redacted]
Re-type Email Address:
[redacted]
Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $628.66
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $578.66
You're pre-qualified to apply for the new priceline rewards [redacted]® card.2 Apply
right now to save $50 when you use your new account to pay for this purchase.
Plus, enjoy these benefits:
Earn 5 points per $1 spent on [redacted]® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters)
•••••••••
Conf irm Password:
•••••••••
Enter Your Billing Address(as it appears on your credit card statement)
Street
[redacted]
" Choose a Credit Card

Thank you for contacting us regarding your reservation with the [redacted]s South Padre Island for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you were unhappy...

with the hotel you received. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of your expectation. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns and they have advised that your reservation was used; therefore, no refund will be offered.   Moreover; we provide hotel chain examples for illustration of what you may expect when choosing a star level and we do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We truly wish we can provide you the answers you are looking for; however, due to the restrictions associated with your reservation, we are unable to offer any other resolution.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Our records indicate that the customer spoke with one of our customer care representatives on 6/7/2016 and opted to cancel his reservation for a fee of $200 per ticket.

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues with this hotel reservation.   In order for us to research this further, please send us the receipt showing the amount of $352.00. Once you have the document, please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We look forward to assisting you and resolving your issue.   Sincerely, [redacted] Executive Offices

I am  in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Attached hereto is a copy of the consumer’s initialed contract page authorizing  the non-refundable and non-changeable terms and conditions of the purchase as...

well as a Sunday, Aug. 23, 2015 check-in date and Monday, August 24 check-out date.
 Check-In: Sun, Aug 23, 2015
Check-Out: Mon, Aug 24, 2015
Once again, thank you for getting in touch about this.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 11:03:57
Check-In: Sun, Aug 23, 2015
Check-Out: Mon, Aug 24, 2015
1 Night
1 Room
>> change dates
[redacted] Place [redacted] Downtown
[redacted]
 about   |
more photos   |
 hotel map   |
 guest reviews   |
 amenities
Priceline guests find an indoor pool, free breakfast, free Wi-Fi and high-tech touches at the non-smoking [redacted] Place [redacted] Downtown.
$179
$161
per night
Choose Your Room
We've chopped booking fees at this hotel to keep our bottom-line prices lower.
We guarantee the best possible price on this room.
$179.00
$161.00
per night
--------------------------------------------
King Bed - Breakfast, Free Wifi   |   + room details
Freebies: Special Discount 10% off
Freebies: Free breakfast and free internet in room
Non Refundable - See Details
Room Details: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast
$179.00
$161.00
per night
--------------------------------------------
2 Queen Beds - Breakfast, Free Wifi   |   + room details
Freebies: Special Discount 10% off
Freebies: Free breakfast and free internet in room
Non Refundable - See Details
Room Details: 2 Queen Beds Non Refundable Free Wifi:42in Tv:Hot Breakfast
$179.00
per night
--------------------------------------------
King Bed + Sofabed - Breakfast, Free Wifi   |   + room details
Freebies: Free breakfast and free internet in room
FREE Cancellation until 12:00 PM on Aug 22 - See Details
Room Details: King Bed [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast
$179.00
per night
This hotel was just booked by another customer at 10:43 PM yesterday.
--------------------------------------------
2 Queen Beds + Sofabed - Breakfast, Free Wifi   |   + room details
Freebies: Free breakfast and free internet in room
FREE Cancellation until 12:00 PM on Aug 22 - See Details
Room Details: 2 Queen Beds [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast
Summary of Charges
For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of booking. This new flexible feature is available at the hotel you have chosen.
x close
"Pay When You Stay SM" room
This is a "Pay When You Stay" room. The hotel will bill you the amount shown below at the time of your hotel stay.
The actual charges for your hotel room are shown in the local currency below.
Room Cost: (details)
avg. per room, per night
$161.00
Rooms:
1
Nights:
1
Room Subtotal:
$161.00
Taxes: Taxes & Fees:
$24.21
We've chopped fees on this hotel.
You Pay Today:
$0
Total Charges: Total Charges:
$185.21
Best Price Guarantee on this hotel
Mandatory Hotel Fee:
$null
 - This hotel fee is charged by property at checkout.
Total Cost:
$185.21
*The U.S. dollars estimates provided are based on the current exchange rate. The hotel will determine the final total.
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1
First Name:
MI:
Last Name*
   
Use this name for all rooms
 
 
Important Information
  
Room Description: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast
  
Your reservation is for 1 night, checking in on Sun, Aug 23, 2015 and checking out on Mon, Aug 24, 2015 for 1 Room
  
Rate Description: Websaver - Full pre-payment required upon booking
  
Hotel Freebies Details:
   Special Discount 10% off — Advance Purchase Offer Details.
   Free breakfast and free internet in room
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
  
Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
•
Please note that this booking is being offered to you through our subsidiary, Agoda.com.
  
Mandatory Fee: This hotel charges an additional . This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
  
Guarantee Policy:
  
Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  
Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
  
Additional Information About the Room You Selected:
  
Important Information From The Hotel:
  
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
  
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. The hotel reserves the right to authorize your credit card prior to check-in.
  
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. If you decide not to use your hotel reservation you must cancel it according to the cancel policy listed or you may be subject to a no-show penalty charged by the hotel. The hotel may require a deposit on confirmed reservations. Deposit amounts can vary from one night to all nights of the stay or another amount required by the hotel. If your hotel requires a deposit, they will charge the credit card provided at time of booking. In the event they are unable to charge the applicable deposit to the credit card provided, your reservation may be cancelled. Please contact this property directly for their deposit policy.
  
If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.
  
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
By continuing with your booking, you agree you have read and accept our terms & conditions and privacy policy.

Dear [redacted]
*
Thank you for contacting us regarding your reservation at
the Ramada Inn and Suites Lebanon booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are...

requesting a
refund on your past hotel reservation.
 
We contacted the hotel and spoke with Hamel at the Front
Desk. We were advised that no concerns were brought to their attention during
your stay, and upon check-out the Front Desk asked if there were any problems
with the room, and no concerns were stated. We are sorry if you were unhappy
with your past hotel stay; however, we are unable to offer a refund or
compensation back to your credit card as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: The app has a flaw in it as it was supposed to be in CAD as per the coversion by the converter tool
Sincerely,
[redacted]