Stahl Construction Company

Our records indicate that this matter was resolved with the consumer.





Read More Customer Complaints:

394
395
396
>
>>


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Complaint: [redacted]
I am rejecting this response because:The business is choosing to delay handling this matter due to the pending credit card chargeback, however, if they agree to issue a refund, then I will cancel the chargeback case.  The chargeback case with [redacted] is in a waiting period for the business to acknowledge this and do the right thing.   If they do, there is no need for the chargeback.   The chargeback will be closed on March 20th, so if the business does not agree to a refund by that time, then [redacted] will make a decision in this case.
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he was price shopping and was unawre that he was making a purchase.
 
We are sorry
that the consumer was unaware that he had selected and authorized the purchase.
Once the consumer provides all the
details of his/her trip on our website, we summarize the consumer’s request on the
check-out page and the consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase. Please note that in order to submit a purchase,
the consumer must click the “Buy Now” button.
 
Attached
hereto is a copy of the consumer’s check out page authorizing the terms and
conditions of the purchase.
 
I
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number
[redacted] was submitted on 2015-04-09 21:48:25



























[redacted]
 
[redacted] Check-In:
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 20% on this stay — Free Parking


Check-In: Mon, Jun 1, 2015
Check-Out: Sat, Jun 6, 2015
Room Type: Studio
- Booked for double
occupancy
Flexible Cancellation Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.









































Summary
of Charges

Room Cost

$143.20

Rooms

1

Nights

5

Room Subtotal

$716.00

Taxes & Fees

$88.35

Total Priceline Charges

$804.35

Cleaning Fee
Misc. Fee
Resort Fee
Fees Subtotal*

$135.14
$45.00
$34.50
$214.64

Total Cost

$1018.99

Prices are in USD
*Hotel fees are charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I
agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Studio
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 20% on this stay — Stay and Save Offer Details.
Free Parking
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.
·     
Mandatory Fee: This hotel charges an additional $42.93 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations/exchanges....


 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation, as
well the summary of charges for the airline ticket purchase.
 
In this case, the consumer selected a reservation
that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Your
airline tickets are non-refundable, non-transferable and non-changeable.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This contract
for request number [redacted] was originally initialled on Mon Mar 23 03:36:46
EDT 2015


















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effects as well as checked baggage throughout your trip.
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If you can raise your offer price we can get you
tickets for $455 per ticket including taxes and fees.

 






























Departing Flight Information - Friday, April 10, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Tuesday, April 14, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 












[redacted]
[redacted]  

[redacted]

Summary of Charges































Airline Ticket Offer Price:

$400.43 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.55 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$911.96

Total Trip Cost:
(All prices are in US dollars)

$911.96

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets
are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





[redacted]
** 


I have read, accept and agree to abide by
Priceline.com's terms and
conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Dear Mr. [redacted],

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Resort and with [redacted] Rent a Car, for Vacation Package Request Number [redacted].

For your hotel reservation, we apologize that we cannot guarantee the room that will be provided to you by your confirmed hotel. As advised during the booking process, the room type you have selected will comfortably sleep up to 2 people and any bed type/room preferences should be requested through your confirmed hotel and cannot be guaranteed.

We understand that the hotel charged a resort fee of $90.40 instead of the $81.36 listed on your contract page. Although we have advised during booking that the hotel fee is subject to change, as goodwill, we are refunding the difference in the resort fee charged and collected by the hotel in the amount of $9.04.

I have forwarded a request to our Accounting Department to process a refund for you for $9.04. This will go through a review process which normally takes 10-14 days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.

We are sorry that you were unable to use your rental car reservation. Each car company has their own Do Not Rent (DNR) list and we do not have access to this list when booking a car rental reservation. Please note that it is the car company's responsibility to inform their customers once they have been placed on their [redacted] list.

Also, as a courtesy and gesture of goodwill, we can refund the the difference in rate between the Priceline rental car reservation ($145.35 ) and the rate of your new rental. In order to qualify for the refund, your new rental car reservation should be of the same car class, same dates and location.

Kindly fax to us directly a copy of your receipt or billing statement of your new reservation to: ###-###-####. Please include in your fax the Request Number [redacted] and your name. You may also reply to this email and attach the needed receipt. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.

We apologize for any inconvenience this has brought you.

Sincerely,

Berna A[redacted]
Executive Offices

(1st email)  We are writing you today regarding your reservation with the Best Western O'Hare/Elk Grove Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   I understand that you are...

requesting to change hotel because you felt that the star rating assigned to this property was not accurate. I also understand that you found Best Western under 3 star category.   When evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.   We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted]
[redacted]
[redacted]   Also, please understand that the hotel chains listed in the Star Level description are there for example only and may not reflect the actual hotel you book. Properties belonging to a chain may hold varying star levels based on the actual quality of that property.   Your reservation is restricted per policy, which means it cannot be changed, cancelled or refunded. We are unable to transfer you to another hotel; however, I can make an exception and cancel your booking for a full refund.   If you would like to proceed with the cancellation, please reply to this email with your approval or call us at 1-866-966-7186. You have until Tuesday, October 10, 2017 4:00 PM local hotel time to cancel for no fee. To avoid any issue, I suggest you to contact us as soon as possible and at least few hours prior deadline since cancellation may take some time.   The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted], when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   I look forward to hearing from you.   Sincerely,   [redacted] Executive Offices   (2nd email)   Dear Mr. [redacted],   Thank you for taking the time to contact us regarding your hotel reservation at the Best Western O'Hare/Elk Grove Hotel for Trip Number[redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you needed assistance/guidance in booking a new hotel reservation online.   We have contacted you today in an effort to address your concern; however, we were unable to reach you at the number you provided. If you have further questions, please contact us directly at: 1-866-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number, which is [redacted], when you contact us.   Otherwise, please contact our Customer Care Team at [redacted] They are available 24/7.   Please note that the numbers provided above are a United States phone number and you may incur toll charges when calling from outside the United States or Canada.   We look forward to assisting you and resolving your issue.   Sincerely, [redacted] Executive Offices UPDATE: We had contacted the hotel to allow for a cancellation. They gave till 10/10 4pm local hotel time to cancel for no fee. That deadline was not met, however, they allowed cancellation with one night penalty.

I have received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. We contacted
the property and verified that they do not offer full size beds. We confirmed
that the bed type they offered is a queen size bed. We apologize; however,
since the hotel did offer a standard queen size bed with the correct
dimensions, we cannot offer a refund for the reservation.   We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices
This checkout page for trip number
[redacted]93 was submitted on 2016-03-05 06:31:59
Please
Review Your Request

4 Star Deluxe Hotel  
Which hotel will I get?




Check-In Date:


Saturday, March 5,
2016




Check-Out Date:


Sunday, March 6,
2016




Region


New York, NY




City Areas:


Times Square - Theatre District
Rockefeller Center - Bryant Park
Madison Square Garden - Convention Area
Midtown West - Hell's Kitchen
Central Park South




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


[redacted]




Number of Rooms:


1




Number of Nights:


1













Offer Price Per Room, Per Night:


US$ 100.00





Travel
Insurance:


US$
5.00






Subtotal:


US$ 100.00





Taxes and Service Fees:


US$ 28.59





Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges*:


US$ 128.59



Apply Coupon




Hotel Fee:


US$ 28.50






Total Cost*:


US$ 157.09


Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired






No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
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100%
Trip Cancellation and Trip Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important
Information
  All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.



I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.




Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.

Dear Ms. Zhu,
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
received an email from Priceline regarding the $50.00 coupon but you haven't
received the coupon yet. We apologize for any...

inconvenience this may caused.
 
We checked our records and verified that you have booked
several reservations on our website using your Priceline Visa card. For us to
further research your issue, please forward the email that you received from
Priceline. Once we received the email, we will review your issue further and
contact you back for any resolution or update.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe [redacted]
Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your National Car Rental reservation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for the...

inconvenience. We understand you are requesting for a refund due to changes on your travel plans. We reviewed your reservation and verified your reservation offers additional savings in price. Your reservation has more restrictions. We apologize, your reservation cannot be changed, canceled or refunded.   Thank you for your time and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

According to the consumer, the $50 credit card bonus was not applied to the reservation as expected.
In accordance with the terms and conditions of the credit card offer, the $50 bonus is provided in a form of a credit in the consumer’s billing statement. The consumer will receive a $50 credit in...

the Barclay's statement summary. The consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any further assistance.
I hope you find this information helpful and we appreciate the opportunity to caddress this matter.
Sincerely,
N D’[redacted]
Executive Offices

We reached out to b[redacted] on behalf of you, as a customer. We were notified that the executive office did follow up with you regarding this matter. They provided you with direct contact information for any further concerns. As well as a $50 statement credit for the...

inconvenience.  Regards, Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that  a full refund in the amount of 151.46 USD was issued on
June 8, 2016.

Complaint: [redacted]
I am rejecting this response because: The room I purchased was advertised as sleeping 6 guests. I've attached a file showing the room I booked, but on a different night. Priceline clearly misleads consumers. 
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for your email.
 
I understand that you are not satisfied with the
resolution that was provided. I reviewed your case again and since we value
your business, we decided to make a one-time exception and refund your
reservation in full. This...

refund would be in the amount of $55.28.
 
Your refund will be processed by our system back to your
bank within 1 business day; however, since bank processing time varies, kindly
check with them if you do not see the refund in your account within a few days.
 
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful.
 
Sincerely,
 
Christine M[redacted]
Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, the consumer's selected purchases are non refundable and non changeable, and there is nothing we can add to what has already been stated in
our previous correspondence.  We are
sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  In this case, the consumer selected a
reservation that provided greater savings and less flexibility.
Important Information -Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
· Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.  I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: My card was charged originally and I was not aware of it. I had 500.00 in the account at the time. I was told that my card was not charged so kept placing request on priceline until I realized that it was not going to happen. So I proceeded back to the airport and I attempted to buy those same tickets over the counter until I went back online to see that I had a pending transaction from priceline which prevented me from buying another ticket, and placing a hold on funds for 3-7 days does not sit well with me with nothing in return
Sincerely,
[redacted]

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According to
the consumer, he did not authorize the purchase of a rental car at the following
summary of charges.  The...

consumer requests
a refund for his rental car purchase.
 
Summary of Charges
Your Price Per Day: $27 (per day)
Total Rental Days: 4
Subtotal: $108
Taxes and Fees: (details) $45.86
Total Charges:
$153.86
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase, as well as  a copy of a log listing the consumer’s 11 rental
car requests submitted on April 2, 2015. The consumer received confirmation for
his 11th and final request. We are sorry the consumer’s selected purchase
is non-refundable and we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 






























































































































































Partner

Request#

Offer Status Code

Customer First
Name

Last Name

Email

Phone#

Destination

Travel Start Date

Offer Date Time























[redacted]

[redacted]

Offer Accepted




[redacted]

[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 18:22:43





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:49:33





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:48:40





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:47:43





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:47:03





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:46:16





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:45:42





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:45:10





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:44:03





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:33:49





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:33

 
 
 
 
This checkout
page for trip number [redacted] was submitted on 2015-04-02 18:22:43












 




·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Economy Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Sunday, April 19, 2015, 10:00 AM
Drop-off Date & Time: Wednesday, April 22, 2015, 06:00 PM
Rental Car Company:


Total Charges 4 Days at: $27 /day



Total:$153.86
Summary of Charges
Your Price Per Day: $27 (per day)

Total Rental Days:4
Subtotal:$108
Taxes and Fees: (details)$45.86
Total Charges: $153.86
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

I have received the consumer’s additional comments. The following email was sent to the consumer addressing this matter. Attached hereto, is a copy of the consumer’s contract page listing [redacted] [redacted] Intl Airport [redacted]) as the departure airport.
Details:
 Dear Ms. [redacted],Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted].When you selected to book an air and hotel package, our system presented you with sets of air and hotel packages available for the locations you entered. If you again review the screen shot you sent me, you can see that there is a button that says, "choose a different flight." Let us take for example, if you wanted to book the [redacted] Village but prefer a different flight, you need to click on the button to select a different flight. You will then be routed to a page with a list of all available flights. You will first be asked to select the departing flight itinerary, the next page will be to select the returning flight itinerary and the next page would enable you to select a room from your chosen hotel. Going back to your screen shot, right below the package price per person is a "Choose" button. If you click this button, you will first be presented with a page to choose a room. The flight itinerary that was shown prior to clicking the "Choose" button will carry over to that next page. However, you will still be able to select a different flight times. On that page where you can select a room, another green button, below the flight itinerary that says "Change Your Flight," will send you to a page with a list of all available flights. As aforementioned, you will first able to select the departing flight itinerary and the returning flight itinerary. I am sorry for the disappointment you experienced when using the service. I truly hope that you find this email helpful.Sincerely,Berna A[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-10-22 17:37:11
[redacted]
Guest Rating: 8.6 / 10
[redacted], [redacted]
Distances are calculated in a straight line from point to point6.7 miles from [redacted] Intl Airport ([redacted])
Check-In: Sun, Jan 24, 2016Check-Out: Sat, Jan 30, 2016Nights:  6 NightsRooms:  1 RoomPersons:  1 Adult
Room 1: [redacted] ** [redacted]
Room Type: Best Package Rate
·  Freebies:  Free Internet in Public Areas
Flight Details
Departing Flight Information - Sunday, Jan 24, 2016
Flight **11hr 25m, 4972 mi
Departs:[redacted] [redacted] Intl Airport ([redacted] [redacted] Intl Airport[redacted])[redacted], **10:00 AM
Arrives:[redacted] Intl Airport ([redacted] Intl Airport[redacted])[redacted], **4:25 PM
0 StopsAirbus [redacted]Economy/Coach
Returning Flight Information - Saturday, Jan 30, 2016  (Arrives Sunday, Jan 31)
Flight **9hr 35m, 4972 mi
Departs:[redacted] Intl Airport ([redacted] Intl Airport[redacted])[redacted], **4:20 PM
Arrives:[redacted] [redacted] Intl Airport ([redacted] [redacted] Intl Airport[redacted])[redacted], **6:55 AM
0 StopsAirbus [redacted]Economy/Coach
Passenger and Ticket Information
Passenger 1:
[redacted]
Ticket Type:
Electronic Tickets will be issued for this flight
Rental Car Details
Mid-Size Car[redacted] Corolla, [redacted] Sonata, [redacted] Cruze or similar(make/model not guaranteed)
5  and 2
Unlimited Mileage, Automatic, Air Conditioning
Driver:  
[redacted] ** [redacted]
Location:  
[redacted] - [redacted] Intl Airport, **, USA ([redacted])
Pick-Up:
Sun, Jan 24, 2016
Drop-Off:
Sat, Jan 30, 2016
Summary of Charges
Room 1:
[redacted]
Nights:
6
Trip Protection:
$53.00
Priceline charges for 1 person:
$2108.39  Charged by Priceline today when you book.
[redacted] Fee:
$180.00 This fee is charged by the property when you check-in to your hotel.
Total Cost:Prices are in US Dollars
$2288.39
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The room type you've selected will comfortably sleep up to 1 person.
Hotel Freebies:
·   Free Internet in Public Areas
Mandatory Fee: This hotel charges an additional $30 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle.
Your package does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
Only the driver will be able to pick up the rental car. The driver must present a valid driver's license and acceptable form of payment in his/her name.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Mandatory Fee: This hotel charges an additional $30 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as [redacted] fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as a** additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The room type you've selected will comfortably sleep up to 1 person.
Hotel Freebies:
·       Free Internet in Public Areas
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including a** child seats or special request.
Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable diretly to the rental car compa**. For international reservations, the driver may be asked to present an international license or passport.
The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and a** funds used for the deposit cannot be accessed until after the car is returned.

Dear Ms. [redacted],
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to get a...

full refund of your reservation. Our ability to assist you
is dependent upon airline policy. The policy associated with your tickets
states that this is non-refundable but can be exchanged towards a new flight.
We understand that you purchased the travel insurance for this reservation. Travel
Insurance is through [redacted]. This insurance protects you and your travel
companions against unforeseen illness, injury, job loss, baggage loss, and
more. You may review the description of coverage on your itinerary that is
displayed on our website.
 
We contacted the airline regarding your request for a
refund. They advised that the exception is not granted since the passenger is
not in the military. The only option is to change the ticket with a fee of $200
by the airline, $30 service fee by priceline and the possible fare difference.
This process can be done with priceline or directly with the airline. Please be
advised that the ticket must be exchanged and travel must be completed by June
1, 2016.
 
We are sorry we did not provide you the answers you were
looking for and thank you for time.
 
Sincerely,
 
[redacted]
Executive Offices