Stahl Construction Company

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy:
 
Cancellation Policy: To cancel this reservation, a $25 per room processing fee will be charged by this website. For the room type you've selected,...

you can cancel your reservation for a full refund up until noon on Tuesday, September 1st (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, September 1st and noon on Friday, September 4th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, September 4th).
The consumer cancelled the reservation on Wednesday, Sep 02, 2015 at 08:47:01 AM, and therefore the hotel required payment for the first nights’ stay.
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
Contract Page  Trip Num # [redacted]
 
Your Information
Room 1 [redacted]
Room 2 [redacted]
Billing Address [redacted]
Count ry
United States
St at e [redacted]
Cit y [redacted]
Zip/Post al Code
[redacted]
Email [redacted]
Confirm Email
[redacted]
Phone Number
[redacted]
Continue
2 Credit Card Information
Init ial Here:
**
I have read and agree to the terms and conditions and
privacy policy.
Book Hotel Now
 
Summary of Charges
(All prices are in USD)
$921.56
[redacted]
Very Good, 8.1 163 reviews
Address:
[redacted], US
Room T ype:
1 Double Bed
Check In:
[redacted]
Check Out :
[redacted]
Sign up for our t ravel deals newslet t er!
(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,
you can contact our Customer Service at [redacted]. If you call this
number please have your Trip Number and the phone number you
entered while making your reservation available.
To review your reservation's cancellation options, click here. Note that
you will need the trip id and last 4 digits of credit card/pin code listed
on this page.
If you don't check-in to the hotel on the first day of your reservation
and do not alert the hotel in advance, the hotel reserves the right to
cancel your reservation and may charge you a penalty.
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Room Charge Disclosure:
Your credit card is charged the total cost at time of pu**hase. Prices
and room availability are not guaranteed until full payment is
received.
Cancellat ion Policy:
To cancel this reservation, a $25 per room processing fee will be
charged by this website. For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday,
September 1st (local hotel time). If you decide to cancel your
reservation anytime between noon on Tuesday, September 1st and
noon on Friday, September 4th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, September 4th).
Guarant ee Policy:
Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be
entitled to a refund.
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed.
The reservation holder must be 21 years of age or older.
A valid ID and credit card must be presented at check-in. The credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate.
TOTAL CHARGES
1 Your Information
Room 1
[redacted]
Room 2
[redacted]
Billing Address
[redacted]
Count ry
United States
St at e
[redacted]
Cit y
[redacted]
Zip/Post al Code
[redacted]
Email
[redacted]
Confirm Email
[redacted]
Phone Number
[redacted]
Continue
2 Credit Card Information
Init ial Here:
**
I have read and agree to the terms and conditions and
privacy policy.
Book Hotel Now

Our records indicate that this matter was resolved with the consumer.





Read More Customer Complaints:

394
395
396
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Thank you for taking the time to contact us regarding your rental car reservation with [redacted] [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, we truly are unable to offer a refund for the expenses you incurred for this booking, including the price difference if you have to pay a higher rate for your new reservation.   Our apologies that we are unable to provide the refund you are seeking.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. The following email was sent to the consumer addressing this matter. Attached hereto, is a copy of the consumer’s contract page listing [redacted] [redacted] Intl Airport [redacted]) as the departure airport.
Details:
 Dear Ms. [redacted],Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted].When you selected to book an air and hotel package, our system presented you with sets of air and hotel packages available for the locations you entered. If you again review the screen shot you sent me, you can see that there is a button that says, "choose a different flight." Let us take for example, if you wanted to book the [redacted] Village but prefer a different flight, you need to click on the button to select a different flight. You will then be routed to a page with a list of all available flights. You will first be asked to select the departing flight itinerary, the next page will be to select the returning flight itinerary and the next page would enable you to select a room from your chosen hotel. Going back to your screen shot, right below the package price per person is a "Choose" button. If you click this button, you will first be presented with a page to choose a room. The flight itinerary that was shown prior to clicking the "Choose" button will carry over to that next page. However, you will still be able to select a different flight times. On that page where you can select a room, another green button, below the flight itinerary that says "Change Your Flight," will send you to a page with a list of all available flights. As aforementioned, you will first able to select the departing flight itinerary and the returning flight itinerary. I am sorry for the disappointment you experienced when using the service. I truly hope that you find this email helpful.Sincerely,Berna A[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-10-22 17:37:11
[redacted]
Guest Rating: 8.6 / 10
[redacted], [redacted]
Distances are calculated in a straight line from point to point6.7 miles from [redacted] Intl Airport ([redacted])
Check-In: Sun, Jan 24, 2016Check-Out: Sat, Jan 30, 2016Nights:  6 NightsRooms:  1 RoomPersons:  1 Adult
Room 1: [redacted] ** [redacted]
Room Type: Best Package Rate
·  Freebies:  Free Internet in Public Areas
Flight Details
Departing Flight Information - Sunday, Jan 24, 2016
Flight **11hr 25m, 4972 mi
Departs:[redacted] [redacted] Intl Airport ([redacted] [redacted] Intl Airport[redacted])[redacted], **10:00 AM
Arrives:[redacted] Intl Airport ([redacted] Intl Airport[redacted])[redacted], **4:25 PM
0 StopsAirbus [redacted]Economy/Coach
Returning Flight Information - Saturday, Jan 30, 2016  (Arrives Sunday, Jan 31)
Flight **9hr 35m, 4972 mi
Departs:[redacted] Intl Airport ([redacted] Intl Airport[redacted])[redacted], **4:20 PM
Arrives:[redacted] [redacted] Intl Airport ([redacted] [redacted] Intl Airport[redacted])[redacted], **6:55 AM
0 StopsAirbus [redacted]Economy/Coach
Passenger and Ticket Information
Passenger 1:
[redacted]
Ticket Type:
Electronic Tickets will be issued for this flight
Rental Car Details
Mid-Size Car[redacted] Corolla, [redacted] Sonata, [redacted] Cruze or similar(make/model not guaranteed)
5  and 2
Unlimited Mileage, Automatic, Air Conditioning
Driver:  
[redacted] ** [redacted]
Location:  
[redacted] - [redacted] Intl Airport, **, USA ([redacted])
Pick-Up:
Sun, Jan 24, 2016
Drop-Off:
Sat, Jan 30, 2016
Summary of Charges
Room 1:
[redacted]
Nights:
6
Trip Protection:
$53.00
Priceline charges for 1 person:
$2108.39  Charged by Priceline today when you book.
[redacted] Fee:
$180.00 This fee is charged by the property when you check-in to your hotel.
Total Cost:Prices are in US Dollars
$2288.39
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The room type you've selected will comfortably sleep up to 1 person.
Hotel Freebies:
·   Free Internet in Public Areas
Mandatory Fee: This hotel charges an additional $30 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle.
Your package does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
Only the driver will be able to pick up the rental car. The driver must present a valid driver's license and acceptable form of payment in his/her name.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Mandatory Fee: This hotel charges an additional $30 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as [redacted] fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as a** additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The room type you've selected will comfortably sleep up to 1 person.
Hotel Freebies:
·       Free Internet in Public Areas
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including a** child seats or special request.
Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable diretly to the rental car compa**. For international reservations, the driver may be asked to present an international license or passport.
The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and a** funds used for the deposit cannot be accessed until after the car is returned.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that  a full refund in the amount of 151.46 USD was issued on
June 8, 2016.

We apologize for the confusion. Prices are constantly changing depending upon availability and travel dates. Because of this, we provide our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the...

same itinerary, we'll refund 100% of the difference. To initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. This means that the lower rate must be of the same itinerary, including the hotel name which is provided or revealed prior to purchase. Please note that you purchased both reservations using our Express Deal option where the hotel name is revealed after purchase. Since the reservation you've made on March 7, 2018 does not provide the hotel name prior to booking, the refund for the price difference was not processed. However, despite of the restrictions, as a one-time courtesy, your refund for the price difference has been processed. A refund for $87.00 was issued today, March 10, 2018. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:This was an "Express Deal" and not a name your own price deal.  In addition, Priceline does not provide a complete  listing of the hotels that are within the selected area with the grading for the hotels that you may be accepting the purchase.  By not having a complete listing you can only go by what is listed as available on their website.   By not having a listing the consumer has no information on which hotels fall with the star rating that you are agreeing to reserve a room with.    In addition, the hotel which was an express deal was not even listed on their website.  So the assumption is that you will be awarded one of the hotels that is currently showing on Priceline with the star rating shown.   As stated before, I have  gone into the Priceline website and I have not found this hotel listed as being available to reserve a room from. 
Sincerely,
[redacted] Theisen

I am sorry that the consumer was unable to obtain confirmation for an airline ticket request.
Priceline does not guarantee confirmation for airline ticket requests, and airfares are not guaranteed until purchased.
The consumer may contact Barclay's Customer Service Team directly at ###-###-####...

(###-###-#### outside the U.S.) for any assistance with Barclay’s credit card services.
I hope you find this information helpful and appreciate the opportunity to address this matter.
Sincerely,
N D[redacted]
Executive Offices

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer clearly selected the property -[redacted] located at [redacted]. According to the hotel manager, the consumer checked into the property
as booked, and was accommodated in room 221, and a copy of [redacted] license
was also obtained. The consumer may contact the hotel directly for any further claims
or assistance.




























Hotel:

[redacted]
[redacted]
[redacted]

 

 

Phone Number:

([redacted]

Fax Number:

[redacted]

Check In Date:

Tuesday, Apr 21, 2015

Check Out Date:

Wednesday, Apr 22, 2015

 
We are sorry that we are unable to assist the consumer any further
in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was logged in and their website was having difficulties. If they review the ip log in address they will see I attempted to make a purchase three times. Apparently their networks diconnected, causing me being not logged in. Again, they give the same response and did not even try to remedy the situation. I responded to them directly stating that it's not my fault that their servers malfunctioned, regardless I was not surprised to their lacksadasical response.  
Sincerely,
[redacted]

According to the consumer, she contacted Priceline to advise that the passenger name was incorrect; however, riceline would not assist.
The consumer further states that she contacted United Airlines and they offered to cancel the reservation and provide a refund; however, the consumer states...

that she did not receive a refund for the reservation as offered by the United Airlines representative.
The consumer states:
“I booked a flight through Priceline, immediately I noticed a mistake in my name the spelling was ([redacted]) my name is [redacted]. So I gave Priceline a call and said I just made a reservation, five minutes ago, can you correct my name. They said that they couldn't help me with that problem, and to call United but they said United probably wouldn't be able to help. So I called United and could tell that it was an outsourced call, but the agent told me he couldn't change the Priceline reservation, he would need to cancel and make a new one. I was advised that my previous flight would be refunded on the credit card within 5-7 days. A month later there is two charges one from United, and one from Priceline.”
Our documented telephone recording confirms that the Priceline representative offered to cancel the reservation and provide a full refund; however, the consumer chose to decline the cancel/refund option.
Agent: So what should be the correction on the name Ms. [redacted]?
Passenger: its [redacted] instead of [redacted], do you need my confirmation number to pull up the reservation?
Agent: oh, no need ma'am, I actually have it already. This is for November 28th. Correct?
Passenger: yes, yes just H I L L A R Y instead of U
Agent: I believe you made this reservation yesterday, am I right?
Agent: Instead of making a correction on the name, which will incur airline fees, we can just go ahead and cancel this reservation and give you a full refund without any cancellation fees, and you can just go back to the website and purchase a brand new ticket for the correct name.
Passenger: Wait, are you serious? I don't want to go through all that. It's just a typo seconds ago I mean I don't understand how you can't just change the one letter on my name.
Passenger: Ok, well then I need to get off the phone and figure it out but thank you for help.
Agent: Ok, just a reminder that you have this option at least prior to the original departure flight time and you must call Priceline to cancel the reservation for the refund.
Clearly, the consumer declined the option to cancel for a full refund as offered by the Priceline representative.
This matter refers to a claim made by the consumer that United Airlines offered to cancel and refund the ticket. However, the consumer states that she did not receive the refund offered by the United Airlines representative.
Therefore, the complaint was filed against the wrong company and should be filed against United Airlines.
Sincerely,
N D[redacted]
Executive Services

Important Information About Your HotelThis
confirms that Request Number [redacted] for your hotel reservation has been
cancelled as of 02/22/2016 at 12:11 AM. Priceline has processed the refund to
your credit or debit card. You can expect to see it posted to your card within 5
business...

days. A summary of all charges related to this order is shown below.
Please note that Name Your Own Price? hotel rooms purchased through priceline
are non-cancellable and non-changeable. This is a one-time only refund which has
been granted based on the extenuating circumstances relating to your hotel
request.
Total Original Cost(including taxes and fees)
$ 654.00
($ 654.00)
$ 0.00
Hotel Cancellation Fee
$ 0.00
$ 0.00
$ 0.00
Total Charges to Credit Card:
$ 0.00
Refunds and charges may appear on your credit card statement in a different
order than shown above, and the values may be different. However, the total
charges which you will be responsible for on your credit card will be equal to
the "Total Charges to Credit Card" amount shown above. Please allow a full
billing cycle to pass for all refunds to be processed. If you need any further
assistance please send us an email by clicking
here. We would be happy to assist you in any way we can.

[redacted]   Thank you for taking the time to contact us regarding your National Car Rental reservation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for the...

inconvenience. We understand you are requesting for a refund due to changes on your travel plans. We reviewed your reservation and verified your reservation offers additional savings in price. Your reservation has more restrictions. We apologize, your reservation cannot be changed, canceled or refunded.   Thank you for your time and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: i have original Priceline reservation with the drop off location as [redacted].
Sincerely,
[redacted]

Complaint: [redacted]
Dear Ms. [redacted], I am rejecting this response because:Yet again, Priceline has refused to address the basis for
my complaint. Instead they have misstated my complaint, set up a strawman, and
responded to their own strawman instead of the actual complaint. The complaint
is very simple: Priceline describes the [redacted] Place as being “downtown.”
I did not select “downtown” as one of my options. Priceline is obviously
capable of describing locations accurately because some locations, for example,
“[redacted]t – [redacted],” correspond between the hotel description
and the selection criteria, making it clear from Priceline’s description which
hotels from the list are within the search criteria. The fact that Priceline provides
a misleading description for certain hotels – including the [redacted] Place,
raises the specter that Priceline is intentionally misleading consumers, in
violation of numerous state consumer protection laws. At a minimum, it is
negligent misrepresentation.
Similarly, the fact that Priceline will not even acknowledge that it provides misleading descriptions
for certain hotels, but instead keeps trying to change the subject, indicates a
willful blindness to its unfair and deceptive business practices – or worse,
actual intent to deceive.
Priceline is solely responsible for the descriptions it attaches to the hotels it lists on its website. It provides those
descriptions so consumers read the descriptions and rely on them. The
descriptions serve no purpose but to inform consumers. Priceline cannot, having
induced reliance on the description, demand that consumers disregard the actual words that Priceline has placed
on its website, and accept a hotel placement that contradicts the actual words used to describe the
hotel.
I have requested that Priceline put me in contact with
their legal department so that I may speak with someone who is capable of
understanding the issue, or alternatively, to have someone from their legal
department contact my husband, who is a consumer protection attorney. Priceline
has not responded.Sincerely,
[redacted]











3/22/2016






Complaint

My group and I have booked a surprise bachelor party in Cancun for our dear friend, during the booking process everything was great the hotel we picked stated all-inclusive on Priceline.com in a blue bubble. We then proceeded to book 3 of the standard room assuming it was all inclusive as the ad...

stated. During check out we confirmed the order and the flight still the ad is mentioning all-inclusive we then proceeded to book. After this I then called the hotel to double check if everything went through as planned, I asked the hotel to go over the amenities of their location and they told me all I had was 3 rooms no all-inclusive. I was shocked then I asked is there any way I can cancel because we paid for an all-inclusive package thru Priceline they said no. I then contacted Priceline via chat and they stated they will help us with the issue as I was put on hold while the rep "Ian" contacted the hotel for details. Ian then came back on the chat and offered me two option, option 1 I can cancel and option 2 I can receive 20% off the hotel for the mix-up and then upgrade to all-inclusive when I arrive at the hotel. I selected the 20% off which is fine. As Ian went to process the refund of 20% he told me he is unable to give me that. I asked why he said because the hotels policy, I then asked him but you spoke to them first then offered me the discount I would understand if you offered it first then called. I am super not pleased with this to sum it up I have to stay at a hotel for 5 days and pay $275 extra per person just for all inclusive. This is the mistake of Priceline and their false advertisement, they should warn all people that some rooms may not be included for all inclusive. If that was the case, I would not be in this predicament. These dates are locked in with all 5 guest we have already requested off from our jobs.







Desired Resolution

I would like Priceline to upgrade all 3 rooms for all inclusive free of charge, given it is their false wording on their ad that drove me to this mistake. If they want to offer me a better discount than 20% ill accept that.

Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
L[redacted]

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry for any confusion regarding the currency...

associated to the price of your reservation.   Bookings made on our site are transacted in US Dollars, regardless of your billing address, unless you manually change the currency from the drop down option at the top right corner of our site. I see that we displayed the price in US$ on your contract page. When you initialed the contract and submitted the request, it indicated that you agree to the displayed price of US$ 129.60. We have sent a copy of this page in a separate email for your reference. If you could respond to this email and attach proof to show the actual amount you were charged on your card for this transaction, we can attempt to see if any considerations can be made.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: My card was charged originally and I was not aware of it. I had 500.00 in the account at the time. I was told that my card was not charged so kept placing request on priceline until I realized that it was not going to happen. So I proceeded back to the airport and I attempted to buy those same tickets over the counter until I went back online to see that I had a pending transaction from priceline which prevented me from buying another ticket, and placing a hold on funds for 3-7 days does not sit well with me with nothing in return
Sincerely,
[redacted]

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding your
hotel reservation at the [redacted] under Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive...

Offices. We apologize for any
delays in providing a resolution to your request for a refund on this
reservation that was booked for the incorrect dates. Please be advised that we
will have to wait until your dispute fully closes on September 6, 2016 before
we could provide a decision to your request. Rest assured that we are working
actively to resolve your issue and you can expect to hear from us again after
September 6, 2016 with the resolution to your concern.
 
I appreciate your patience while we continue to work to
resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices