Stahl Construction Company

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 06/24/2015 at 04:41 PM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees and $0.00 priceline hotel coupon)$355.30($355.30)$0.00Hotel Cancellation Fee$0.00$0.00$0.00Total Charges to Credit Card:$0.00 Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Please see the response we have sent to the customer. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservations at the [redacted] By [redacted]s Downtown Hotel for Trip Numbers 4[redacted] We are writing to let you know...

that we received your Revdex.com concern in our Executive Offices. We understand that you inadvertently booked 2 reservations at the same hotel for the same date and you are requesting for a refund of the unused reservation, the Trip Number [redacted] Under normal circumstances, your reservation is restricted and it is not supposed to be changed or cancelled. As a gesture of goodwill, we cancelled your unused reservation and processed a full refund. A refund for 192.66 USD was processed today, November 24, 2016. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you.  Sincerely,  [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I am not cancelling this trip due to any old circumstances. It truly is a matter of a family emergency, surely there has to be exceptions for such an event. I have been a long time customer and I can't believe that there is absolutely no way to modify or refund this reservation due to extenuating circumstances. I think that is poor customer service on part of Priceline.com.
Sincerely,
[redacted]

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations.
 
When...

selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Cancel Policy
This rate cannot be cancelled, changed
or transferred. Refunds are not allowed
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that this reservation was canceled and a full refund was issued.

Dear Mr. [redacted],
We are writing to let you
know that we have received your Revdex.com concern in our Executive
Offices regarding your vacation package reservation for Trip Number
[redacted].
We understand that you
found a lower rate for this package and...

request a refund for the price
difference in accordance with our price guarantee policy.
Our
record confirms that your Published Price reservation was booked on Monday, Feb
1, 2016 at 10:23 PM, and you
contacted us on February 29, 2016, more than 24 hours after booking, to
initiate your price guarantee claim.
Our Best Price Guarantee
discloses the following:
If you find a lower price
for the same itinerary, we'll refund 100% of the difference. Call us within 24 hours of booking on priceline.com to initiate your claim or up
until midnight the day before travel if you purchase an Express Deal or Name
Your Own Price® reservation. The lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call us. The lower price must be an exact match to the
itinerary booked on priceline.com, including
offering of a comparable cancellation policy. Additional restrictions apply.
Please note this claim
does not qualify for a price guarantee refund in accordance with our policy as it was not initiated within 24 hours of booking.
We are sorry we did not
provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
Jenn H[redacted]
Executive Offices


This checkout page for trip number [redacted] was submitted on
2016-02-01 22:23:07



The Condado Plaza Hilton


Guest Rating: 8.1 / 10
999 Ashford Avenue
San Juan, [redacted] 00907
Distances
are calculated in a straight line from point to point5.3 miles from
[redacted] Marin Intl Airport (SJU)
Check-In: Thu, Apr 7, 2016
Check-Out: Tue, Apr 12, 2016
Nights:  5 Nights
Rooms:  1 Room
Persons:  2 Adults, 2 Children
Room 1: Wesley A. [redacted]
Room Type: 2 Queen Beds - Deluxe Room - Mini Fridge

Flight
Details



Departing Flight Information -
Thursday, Apr 07, 2016





Flight 309
3hr 43m, 1502 mi


Departs:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
5:40 AM


Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
10:23 AM


0 Stops
Boeing 737-800
Economy/Coach





Flight 1613
2hr 33m, 1044 mi


Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
12:40 PM


Arrives:
[redacted] Marin Intl Airport ([redacted] Marin Intl AirportSJU)
San Juan, PR
3:13 PM


0 Stops
Boeing 737-800
Economy/Coach




Returning Flight Information -
Tuesday, Apr 12, 2016  (Arrives Tuesday, Apr 12)





Flight 1613
2hr 51m, 1044 mi


Departs:
[redacted] Marin Intl Airport ([redacted] Marin Intl AirportSJU)
San Juan, PR
4:15 PM


Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
7:06 PM


0 Stops
Boeing 737-800
Economy/Coach





Flight 1621
3hr 52m, 1502 mi


Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
8:30 PM


Arrives:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
11:22 PM


0 Stops
Boeing 737-800
Economy/Coach




Passenger and Ticket
Information




Passenger 1:


[redacted]




Passenger 2:


[redacted]




Passenger 3:


[redacted]




Passenger 4:


[redacted]




Ticket Type:


Electronic Tickets will be
issued for this flight



Summary
of Charges



Room 1:


[redacted]. [redacted]




Nights:


5




Priceline charges for
4 people:


$3295.19
($823.80/pp) Charged by Priceline today when you book.




Resort Fee:


$257.74 This fee is
charged by the property when you check-in to your hotel.




Total Cost:
Prices are in US Dollars


$3552.93







Important
Information

Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.
Mandatory Fee: This hotel charges an
additional 19.98% per room per stay. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The
amount of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card
is required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be
guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued
electronic flight tickets. Remember to bring a valid government issued
photo ID with you to check-in. If you are traveling outside the US,
all travelers will need a valid passport and you may also need to show
additional documentation at your destination and/or in connecting
countries
If you do not take your
outbound flight, the airlines will automatically cancel the remainder
of your reservation. No refunds will be granted for the unused portion
of your trip.
This vacation package is
subject to the cancel/change
policy as defined by our travel partners.


Please agree to Priceline's terms and conditions


I have read, accept and
agree to abide by the Booking Conditions, Terms
and Conditions, and Privacy
Policy.















Important
Information

Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for
the full reservation amount.
You will be issued
electronic flight tickets. Remember to bring a valid government issued
photo ID with you to check-in. If you are traveling outside the US,
all travelers will need a valid passport and you may also need to show
additional documentation at your destination and/or in connecting
countries
This vacation package is
subject to the cancel/change
policy as defined by our travel partners.


Please agree to Priceline's terms and conditions


I have read, accept and
agree to abide by the Booking Conditions, Terms
and Conditions, and Privacy
Policy.





















3/21/2016

Hi. Please see the email below that we have sent to our customer.  Thanks.[redacted], Thank you for taking the time to contact us regarding your recent priceline.com experience. I am writing to let you know that we received your Revdex.com concern in our Executive...

Offices. I understand that you tried to book a reservation on our website; however, was unable to get a confirmed booking. We apologize you were having difficulty booking reservation on our website. We are looking into this matter. Meanwhile, to ensure you can get the travel product and pricing you desire, you might want to consider booking directly with the travel partner (airline, hotel, rental car company).  We apologize for the inconvenience. Sincerely, [redacted]

I have received the consumer’s additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion.
The consumer provided a screen shot with
3 purchase options:
1.      Express Deals
2.      Name Your Own Price
3.      Published Price.
 
At the top of the screen shot, which was provided by the
consumer, is listed the [redacted] Hotel reservation option at $58/night. As
noted, this is an Express Deals
reservation option and not a Name Your Own Price reservation option.
Express Deals options disclose the purchase price.
At the bottom of the screen shot, which was provided by the
consumer, is listed the [redacted] at $71/night. As
noted, this is a Published Price reservation
option and not a Name Your Own Price reservation option. Published Price
options disclose the purchase price.
At the center of the screen shot, which was  provided by the consumer, is an option to
click on a Name Your Own Price option: Name Your Own Price Upgrade to a
3 star hotel for a 2 star price
- GO.  Once the consumer clicks GO, and selects
the Name Your Own Price option, the consumer accesses the Name Your Own Price
website,  and is prompted to enter an offer price and other important information.
Once the consumer enters the offer price and other important
information, the consumer is presented with a contract page, again displaying
the information provided by the consumer, including the offer price. The consumer
is then asked to review the contract page and authorize the purchase by
initialing the contract page.  With Name
Your Own Price reservations, the consumer, and not Priceline, provides the
offer price.
I appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Dear [redacted],We received both of your emails.We appreciate that
you have taken the time to provide us with your feedback. We demand the same
service for our customers as any travel agency and we are truly sorry to hear of
your experience with Economy Rent-A-Car. We have documented your...


experience and a Customer Service manager will review your concern and provide
feedback to the travel partner team. If you have not already done so, we urge
you to share your experience directly with our travel partner. We have
contacted the rental company and they advised us that they honored the Collision
Damage Insurance you purchased through us. Moreover, you have purchased Full
cover third party damages and road side assistance at the counter. And these
coverage do not duplicate our insurance; hence, we will not be able to refund
our coverage. Please note that policy regarding the insurance varies by
company. It is at thier discretion to rent a vehicle withour particular
insurance coverage. We are unable to dispute their policy. In order to
further discuss this issue, you will need to contact the rental car compnay
directly at [redacted]We know you expect a different answer;
however, there are no other options that we can offer because of the
restrictions.Sincerely,[redacted]
Customer
Service Specialist

Dear Mr. [redacted],
We are contacting you today regarding your vacation
package reservation booked under Trip Number [redacted]62.
We checked our records and verified that you were not
logged in to your Priceline account when you submitted your requests. We do not
offer rewards for...

signing into profile to make bookings. As long as you utilize
your card for purchases and if purchase qualified, the points will
automatically be rewarded to your credit card. For further information, please
contact your credit card company directly. I apologize; however, I will be
unable to add points to your Priceline account or provide a voucher for a free
trip or airfare.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Hello. Please see our response to the customer below. [redacted] Thank you for taking the time to contact us regarding the hotel reservation that was booked in addition to your cruise package. I am writing to let you know that we received your Revdex.com concern in...

our Executive Offices. I understand that you had issues with the hotel reservation that was booked by the Priceline Cruise Agents. We have forwarded your issue to them and we were advised that it has been resolved by their Customer Service.  Thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have been offered nothing for reimbursement after being misleaded
Sincerely,
[redacted]

Dear [redacted],Thank you for taking the time to contact us regarding your
cancelled reservation at the [redacted] for Trip Number [redacted].
We thank you for your patience while we research this booking for you.
We have been in contact with our Management Team and are currently making...


attempts to resolve this issue for you. We hope to be in contact with you in 3
to 5 business days with a resolution. Thank you for emailing. I
appreciate your patience while we continue to work to resolve your
issue.Sincerely,[redacted]Customer Relations
Specialist

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you...

were unable to use your reservation due to a security deposit charged at the hotel. We stated on your contract page that the reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. We apologize; however, your reservation is non-changeable, non-cancellable and non-refundable.
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
Sincerely,
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have responded to the request days ago and have yet to receive a response. I have attached the...

email I sent as verification. There is a date and time stamp as well. I am not able to recall the managers name, however, EVERYTIME I have called the hotel, they pull up my reservation and are able to identify her. They know exactly who she is because they have sent me in to her voicemail and have left hand written notes for her to call me back but she hasn't. 
Sincerely,
Tenille Allen

Complaint: [redacted]
I am rejecting this response because: The language on webpage described the insurance to be as if it is a non-catastrophic situation coverage. Yet now after the fact I am being told that insurance applies ONLY to catastrophic situations coverage. That kind of duplicity is dishonest and shameful. So I am rejecting this shameful duplicity.
Sincerely,
[redacted]

Attached hereto is a copy of the consumer’s initialed contract page disclosing
the following terms and conditions.
Roman";color:#0A84C1;background:yellow;
mso-highlight:yellow">Important Information
All
rooms will accommodate up
to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.)
or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be canceled
and you will not be entitled to a refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note it
is possible that the hotel you are booked in could be a Resort, which will meet
or exceed the minimum qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously used
will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.
For security
reasons, and to indicate that you have reviewed your request, please initial
below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel
rooms and the use of the priceline.com Web site by entering your initials when
you submitted your original request.
This checkout page for trip number
[redacted]93 was submitted on 2016-02-14 10:04:43
Please Review Your
Request

3 Star Upscale Hotel  
Which hotel will I get?




Check-In Date:


Tuesday, February
16, 2016




Check-Out Date:


Thursday, February
18, 2016




Region


Washington D.C.




City Areas:


Convention Center - US Capitol
North
Downtown




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


 




Number of Rooms:


1




Guaranteed Amenities:


Guest Score 7/10 or Higher




Number of Nights:


2












Offer Price Per Room, Per Night:


US$ 87.00





Travel
Insurance:


US$
10.00






Subtotal:


US$ 174.00





Taxes and Service Fees:


US$ 36.36





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 210.36



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired









Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.


 SHAPE  \* MERGEFORMAT



 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit card will
not be charged. Priceline will immediately charge your PayPal account
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer
is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card
at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
  Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.
Initial Here:


I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According
to the consumer, priceline pre populated or selected the travel dates.
 
Attached hereto, is a copy...

of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase, including
the selected travel dates for each of the consumer’s reservation, both indicating
an April 10th check-in date. Travel dates are selected and authorized
by the consumer, and not priceline.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
?
3.5-Star
hotel in the Downtown [redacted] Area
Amenities: Internet, Swimming Pool, Restaurant, Business Center,
Gym/Spa
Guest Score: 7+
Check In: Fri,
Apr 10, 2015
Check Out: Sat,
Apr 11, 2015
Rooms: 1 room for 1 night
Room Rate: $81.00 per room/night
Taxes & Fees: $19.24
Room Total: $100.24
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$19.24
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 people. Requests for bed
types (King, Queen, 2
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do
not check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this request.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific service
fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowed. If your request is
not accepted, your credit
card will not be charged. Prices are not guaranteed until
purchase is complete.
I have read, accept, and agree to abide by priceline.com's
terms and conditions and privacy
policy.
Initial
Here to Accept **
 
 
4-star
hotel in the Downtown [redacted] area
Check In: Fri,
Apr 10, 2015
Check Out: Sat,
Apr 11, 2015
Rooms: 1 room for 1 night
Your Bid: $77.00 per room/night
Taxes & Fees: $19.03
Room Total: $96.03
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$19.03
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline
can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's
terms and conditions and privacy
policy.
Initial Here to Accept **

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Area for Trip Number
[redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
We understand your request for a refund of the difference
in the amount of 4.00 USD per room per night because you advised you found a
lower rate for your itinerary. Please note that there are rules and
restrictions to Priceline's Best Price Guarantee to qualify. We sent you a
separate email with the details to our Best Price Guarantee policy. To review
your issue further, we would like to request for a copy sent either through fax
or email. You may send the information through fax at 866-741-5647 or email at [redacted]
When you send the information through email, kindly send
it in a PDF or JPG file no larger than 2 megabytes.
We hope to hear from you soon.
Sincerely,
[redacted]
Executive Offices

Complaint: 11571010
I am rejecting this response because: I have attempted to contact [redacted] Airways at (312)843-5794 but every time I try their offices are closed. Their hours are 9 am to 3pm. I last tried on 7/28/16 at 2:09pm and their automated message stated they were already closed for the day. I have the phone records detailing this. Also ,it is now greater than 8 weeks (actually 59 days) since I originally contacted Priceline for the refund on June 3rd. Obviously , the executive offices are disregarding their original verbal agreement of 4 to 6 weeks for a refund and now are not honoring their 6 to 8 weeks for a refund. I really am upset that they can continually delay the refund by repetitively stating it can take up to 8 weeks when that time frame has already been exceeded . It is shameful. Hopefully with the Revdex.com and some other interventions I will get a more respectable response.
Sincerely,
[redacted]