Stahl Construction Company

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this instance, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the purchase We are sorry that the consumer’s selected room rate is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] This checkout page for trip number [redacted] was submitted on 2015-09-10:53: [redacted] [redacted] Freebies: Hotel Freebies: Smart Deal Check-In: [redacted] ***Check-Out: [redacted] Room Type: Accessible Deluxe Room King Bed - Max Guests Non Refundable Cancellation Policy Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes $ Total Charges $ Prices are in USD promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Accessible Deluxe Room King Bed - Non-Refundable - This Double Room Has A Cd Player, Air Conditioning And Bathrobe · Rate Description: Special Rate · Hotel Freebies Details: Smart Deal — — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged · Additional Information About the Room You Selected: WiFi is available in all areas and costs USD per hoursPets are allowedCharges may be applicablePrivate parking is possible on site (reservation is not needed) and costs USD per day · Important Information From The Hotel: Upon chephoto identification and credit card is requiredAll special requests are subject to availability upon check-inSpecial requests cannot be guaranteed and may incur additional chargesPlease note, pets will incur an additional USD fee per stayPlease note, refrigerators are available for an additional USD per stayPlease note, parking fees will apply upon reentryGuests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply · Pet Policy: Dogs and cats are allowedA non-refundable cleaning fee of USD will be charged per room per stayThe weight of the pet is not to exceed poundsOne pet per room and they are not restricted to any room type or floorService animals are permitte · All children are welcomeAll children under years stay free of charge when using existing bedsAll further older children or adults are charged USD per night when using existing bedsThe maximum number of children's cots/cribs in a room is · Your credit card will be used to guarantee the reservation but may not be accepted by the hotel for paymentPlease remember to bring an accepted form of paymentCards accepted by this property include: American Express, JCB, Visa, Discover, Diners Club, MastercardThe hotel will charge you directly for room and taxThe Total Price Of The Reservation May Be Charged Anytime After BookingThe hotel reserves the right to authorize your credit card prior to check-in · If you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Your Booking Has Been Cancelled Your hotel reservation was cancelled on September 18, at 04:PM Eastern Daylight Time Please see details below Your cancellation number is [redacted] Your Cancelled Reservation [redacted] East 52nd Street Madison Avenue New York, NY 212-753- Check-In: [redacted] - 03:PM Check-Out: [redacted] - 12:PM Cancellation Policy • Cancellation Policy: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged Please note that, as your reservation is paid directly to the hotel, any questions about applicable cancellation charges should be directed to the hotel itself

Roman We checked our records and verified that the reservation has been canceled for a full refund of $

Please close this case as we provided the customer both a discount on the purchase and provided a coupon for use on a future purchase Thank you

The consumer selected a Published Price rental car reservation with [redacted] Corporation Payment for this reservation is due when the car is returned to Hertz, and will be charged and collected by [redacted] Corporation We apologize for any inconvenience experienced by the consumer, and we are sorry that [redacted] was unable to accommodate the consumer’s reservation Sincerely, N D [redacted] Executive Services This checkout page for trip number [redacted] was submitted on 2016-02-14:05: Previous Page / Your Booking Details auto ac Unlimited Mileage Compact Car - Ford Focus or similar† make / model not guaranteed Pi/ Drop-off: [redacted] PiDate & Time: Friday, February 19, - 4:PM - Hours of operation Hours Of Operation for PiLocation Opening time Closing time 7:30AM 6:00PM [x] close window Drop-off Date & Time: Friday, March 11, - 12:PM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 7:30AM 6:00PM [x] close window Rental Car Company: Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats Infant Child SeatFor infants less than one year and under lbs Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation is shown belowPrices may vary depending on special requests and items purchased at the counter (CCAR|3|R|N SJCN21|SJCN21|418.08) Weekly Rate: $ (x $ ) Taxes and Fees: $ Total Amount Due at Pick-Up: Prices are in US dollars $$ You save $Pay at Pi Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: Tax $ VEHICLE LICENSE FEE RECOVERY: $ ENERGY SURCHARGE: $ Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement First MI Last Under 25? [redacted] Gold Plus Rewards: Apply Other Promo/Discount Codes (Optional) Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car Corporate Discount (CDP, AAA Discount Number) Rate Code (RQ) Promotional Coupon (PC) Close Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by [redacted] Corporation · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · [redacted] Corporation will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Corporation's specific policy · Please see location specific rental policy and rules information [x] close window I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car 3/1/ Complaint My family and I were traveling and decided to stop for the nightWe searched in a particular city and it pulled up a list of hotelsThe ad said it wouldn't give any information until we purchased, and I assumed it was safe because Priceline.com is a reputable company (so I thought)After the purchase I looked up the address and it was miles away from the city I searchedAfter days of driving, at midnight, we did not want to back track miles so we decided to cancel the purchase immediatelyWe then found out there is a "no change no cancelation" policy for this room, which was not disclosed previously to purchasing the roomThey expect us to blindly make a commitment, and do not allow cancelations?? I searched for the area I was in, not miles awayAt the very least it should have been disclosed that it is not in the area searched! I am very upset and won't be using Priceline again unless this gets resolved, which is a shame because I was really excited to discover the company because we travel frequently and are always renting rooms Desired Resolution I would like my money back for the room we did not get to stay in Consumer Business Dialog

Revdex.com: I have reviewed the response made by Priceline Their response was in reference to complaint ID [redacted] in which I explained how Priceline cancelled my prepaid room reservation so that their hotel could get a higher paying customer I am very disappointed that I had to take the time to write this complaint in order to receive a serious attempt from Priceline to find me a satisfactory replacement room I am now pleased with the resolution, as now I can still take my trip and stay in a hotel equivalent to the one I originally booked Sincerely, [redacted] ***

Thank you for your prompt response As requested, I have already cancelled your rental car reservation for a full refund of $Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days Thank you for giving us the opportunity to assist you, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of purchase, including the following condition: The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request This checkout page for trip number [redacted] was submitted on 2016-05-21:55: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Area Which hotel will I get? CheDate: Saturday, May 14, Check-Out Date: Sunday, May 15, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet, Free Breakfast, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Subtotal: US$ Taxes and Service Fees: US$ Total Charges*: US$ Apply Coupon *Prices are in US dollars SHAPE \ [redacted] MERGEFORMAT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Name Your Own Price service and requested a property located in the city area labeled *** [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodations at The [redacted] by [redacted] Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] by [redacted] is located within the shaded area of the mapping guidelines for the city area labeled [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-21:09: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Which hotel will I get? CheDate: Saturday, August 1, Check-Out Date: Sunday, August 2, Region [redacted] - [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Ms [redacted] Thank you for taking the time to contact us regarding your rental car reservation with Payless Car Rental under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe thank you for your patience while we research this booking for youWe are currently reviewing your concern and we hope to be in contact with you in one to three business days with an update or resolutionI appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Attached are the screenshots that I have captured regarding my agreement with Priceline.com.A few things to highlight --The description of 'incidentals' is in the first screenshot It's what I would consider as 'buried' in the list with things like parking which I would obviously pay separately for, or potentially decline by parking elsewhere and walking to the hotel, whereas the resort fee was charged to me immediately upon arrivalThat's not an 'incidental' charge like stealing towels or drinking the $bottle of waterPlease compare the 2nd screenshot (from my phone) against the screenshot my wife captured just a few minutes ago when doing a similar searchNotice how in hers, the 'resort fee' is a separate line item and specifically charged by priceline.comNotice that mine says 'PAID IN FULL" which, to me, implies that I'm all set and no additional charges will comeIt also says I saved 48%, which is when you include the $resort fee (30% of my actual assumed price)In my wife's screenshot, it's quite ironic that hers states explicitly 'NO SURPRISES', yet when I booked through the same process I was quite surprised!In another of my screenshots, it shows a nice little breakdown of 'taxes and fees' which again excludes the resort feeThe remaining screenshot says the 'ROOM TOTAL' which is what I really expected to spend on a roomUnfortunately that wasn't the case.Long story short, your business needs to clarify how it wants to handle this type of chargeIf I'm going to be charged an additional $at check-in, either Priceline should collect it up from (just like you planned to do in my wife's screenshot) or make it known that the hotel you plan to put me into will charge it, or offer me one that will not have that type of fee.I came to Priceline looking for a great dealI'm totally dissatisfied because I feel deceived and paid too much for a mediocre hotel experience Sincerely, [redacted]

We are contacting you today regarding your airline reservation with Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices Our records indicate that the name entered upon booking the reservation was Jaymi DanielleWe confirmed that there was no system errorWe reviewed that the name on the Contract Page matches the name listed on our system so as the airline’s systemWe ask to review the name entered is correct prior to confirming your reservation or clicking “buy my ticket now”Once the name is entered on our website, it will be transmitted to the airline for ticketingWe can also see that you checked the status of your reservation multiple timesWe regret to inform you that we will not be able to refund or provide compensation for this non-refundable ticket, we would like to offer you the refundable taxes amounting to USDPlease let us know if you would like us to move forward with this refund Thank you, [redacted] , for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

Attached hereto is a copy of the consumer’s initialed contract page disclosing the following terms and conditions Roman # Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request This checkout page for trip number [redacted] was submitted on 2016-02-10:04: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Tuesday, February 16, Check-Out Date: Thursday, February 18, Region Washington D.C City Areas: Convention Center - US Capitol North Downtown CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails SHAPE \ [redacted] MERGEFORMAT *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] Airport booked under Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to cancel your reservation due to some changes to your travel plans Due to the nature of your concern, we would like to speak with you directly by phone I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I checked our records and verified that your reservation is non refundable as per cancellation policyThis information was provided on the contract page that you reviewed and initialed prior to bookingAs a gesture of goodwill, I contacted the hotel to request for exception and they agreed to cancel your reservation If you would like to proceed on canceling your reservation, please contact us directly at ###-###-#### as soon as possible and before 2PM local hotel time of May 22, because no cancellations will be allowed after this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active We apologize for the inconvenience and hope to hear from you soon Sincerely, Joe A [redacted] Executive Offices

Complaint [redacted] I am rejecting this response because: reasons already stated Sincerely, [redacted]

Better Business Bureau, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur records show that the consumer submitted a request to add a night to an existing booking; however, the request was not accepted for booking/purchase Our system indicated that the amount of the requested transaction exceeded the available balance on the credit or debit cardTherefore, we could not process the request and the credit card has not been chargedThe consumer may use another credit or debit card and attempt to again submit a request online via the priceline.com websiteDue to constantly changing inventory, Priceline does not guarantee confirmation when attempting to add hotel room nights to an existing bookingI apologize for any inconvenience experienced by the consumer, and am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Once a dispute is initiated by a consumer we cannot issue a refund until the dispute is closed by the bankWe received an update that your dispute does not fully close until October 17, If your dispute is closed and decided in favor of Priceline, we will process a full refundPlease feel free to contact us after October 17, so we could follon the outcome of your disputeYou may respond to this email or call us directly at [redacted] The Executive Office hours are 9:a.mto 1:a.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the [redacted] Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to read this email We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding the fluctuation of the rates for the hotels we offer on our site Please be advised that rates and availability change constantlyRates can change by the day, hour, and even minuteWe do indicate on our site that rates are not guaranteed until purchased Additionally, there are occasional time lags, which impact true reservation availabilityWhat this means is that a hotel's listed reservation and/or rate may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory, the reservations and rates we offered were no longer available at the time we attempted to book them We do appreciate your feedback regarding our siteHowever, we are unable to fulfull your request for rate adjustments We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

From: [redacted] ] Sent: Tuesday, September 20, 3:PM To: Revdex.com Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Re [redacted] I had no problem taking my trip, though little was done on behalf of priceline My complaint was based on whether my trip would be interrupted or more costly Since those things did not occur, I will close my complaint Thank you, [redacted] ***

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe understand that the consumer is not happy with this policy, and we really wish that we could give the consumer the resolution that he/she is looking for; however, the reservation is truly non-changeable and non-refundable and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices