Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: Thne rate I paid is way higher than the rate you as priceline.com paidYou are price gouging and your advertizing will be exposed with my review and documented proof that you charged me way more than you paidYou may be a travel agent but you're definitely not doing what you advertize Sincerely, [redacted]

We are sorry that the consumer is not satisfied with the quality of the Published Price star property selected The consumer selected a Published Price reservation from a list of properties and room rates, including customer guest reviews about the overall quality, cleanliness, location, and amenities for the propertyUpon review of this information, the consumer chose to select the [redacted] ** We are sorry that the consumer was not satisfied with his/her reservation and requests a refundThis matter clearly concerns claims that can only be validated and addressed by the property selected by the consumerWe are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the property manager of the [redacted] Hotel concerning any additional assistance or inquiries relating to the guest’s reservation Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the selected reservation The cancel policy discloses the following: · For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th) We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-07:47: [redacted] [redacted] FREE Cancellation until 12:PM on 09/28/ Freebies: Hotel Freebies: Special Discount 8% off — Free breakfast, free internet in room and free parking C [redacted] Room Type: Double Room with Two Double Beds ~ Non~Smoking - Max Guests Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th) Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: doubles, NS, coffee maker, WIFI, cable TV, free local calls, iron with board, private bath, hair dryer · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Special Discount 8% off — Book Now and Save — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free breakfast, free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · Pet Policy: Pets are welcome with a 100USD refundable deposit and a fee of 25USD per pet per nightContact directlyPet Deposit: · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

Please CANCEL my complaintThere must have been a miscommunication from the [redacted] representative who told me they do not own [redacted] s, because I was able to rent a [redacted] after allI would like to withdraw my complaint immediately - [redacted]

Complaint: [redacted] I am rejecting this response because: I understand what the policy stated and it would be correct if I had made the reservation on Saturday but I made it on Sunday so there is no way it could be cancelled on saturday Sincerely, [redacted]

I am writing you today regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry for any confusion regarding your rental car charges We have researched your issue with [redacted] Corporation and confirmed that you were charged $during booking [redacted] confirmed that this prepayment applied and was deducted from your final bill as indicated on the attached receiptThe additional amount that you were charged for $is a result of a vehicle upgrade that you accepted at the rental counterSince these charges are valid, I regret to advise tha [redacted] Corporation is unable to process any refundsShould you have any additional questions about the charges, please contact [redacted] Customer Service Department at [redacted] I hope you found my reply helpful Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We are sorry about the way your concern was handledWe appreciate your feedback and will make sure that your experience is documentedWe reviewed your issue and see that you were concerned about the charges from the rental partner which is higher compared to what was displayed on your confirmation pageThe total charge we displayed on your itinerary is an estimated amountThe price we display per day or per week is guaranteedThe taxes and fees may vary between the time the rental was booked and the time car was picked upWe also see that your reservation was cancelledYour booking is payable directly at the counter, so you have not been charged We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to the consumer, he did not authorize the purchase of a rental car at the following summary of charges The consumer requests a refund for his rental car purchase Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase, as well as a copy of a log listing the consumer’s rental car requests submitted on April 2, The consumer received confirmation for his 11th and final requestWe are sorry the consumer’s selected purchase is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com Partner Request# Offer Status Code Customer First Name Last Name Email Phone# Destination Travel Start Date Offer Date Time [redacted] Offer Accepted [redacted] 19-Apr- 02-Apr-18:22: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:49: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:48: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:47: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:47: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:46: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:45: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:45: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:44: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17:33: [redacted] Offer Rejected [redacted] ` [redacted] 19-Apr- 02-Apr-17: This checkout page for trip number [redacted] was submitted on 2015-04-18:22: · · · AUTO · AC Unlimited Mileage Economy Car with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Sunday, April 19, 2015, 10:AM Drop-off Date & Time: Wednesday, April 22, 2015, 06:PM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter? Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I just wanted to update my complaint I filed for priceline.comI'm sorry I do not have the complaint numberThe issue was resolvedI was told there was no exceptions and I was being charged a fee since the hotel would charge them a feeI called the hotel and the hotel said they can cancel the reservation with no fees or penalties to me or priceline.comI called back and informed them of this and they called the hotel and verified the cancellation had happenedThey told me I would be refunded so I called the bank to update themThey recommended that I wait until I see a refund before canceling since they would deduct the money they gave me back and if I wasn't refunded the process would have to restart all over I am happy and relieved this issue has been resolved but it was a very long and stressful proccess to get to this point Thank you.Respectfully, [redacted]

Dear Ms***, We are contacting you today regarding your rental car reservation with [redacted] Rental for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that the rental partner was unable to honor the reservationWe apologize for the inconvenienceOur Rental Car Team reached out to our rental partner about your concernWe are sorry if we are unable to book a new rental car reservation for youHowever, you can go back to [redacted] Rental to rent a new vehicleUnfortunately, Mr [redacted] will have to pay more up front but will receive the refund after the rental is completedYou may send the receipt as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than 2MBAlso, you may send it to fax number [redacted] You may also send the receipts incurred due to this rental car issue during the trip for possible compensation We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Yes, your policy states that a valid credit card must be presented, however, your company website provides informationThe express deals option gave me a list of similar 1/star hotelsof which DO NOT REQUIRE a security deposit, and of which are not even in the area in which I requestedThe website does state that there is a $per room per night charge to cover such hotel feesSo with the information given, one such as myself, was lead to believe the hotel fee was the amount that was needed on the valid card In which case, we wouldn't be having this problem.I also have not received ahy payment as of yetNOr do I feel that I am at fault

Hello.We have sent the below email to our customer: [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting to cancel your reservationWe verified that you were able to chefor your outbound flightWe check the fare rules of your ticket and verified that it is restrictedWe apologize; however, your reservation cannot be changed, cancelled or refundedWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted]

Thank you for taking the time to contact us regarding your reservation at the Doubletree By [redacted] Airport for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you received a coupon code and wanted us to apply the coupon’s discount to your reservation We apologize; however, there are rules and restrictions outlined with each of our couponsThe coupon code we provided you can only be applied to a Priceline Express Deal reservationWe reviewed your record and found that the reservation you purchased was one of our disclosed rate and we are unable to apply the discount to your bookingThere was no option to enter the coupon code when you booked your reservation because it does not qualify since it was not an Express Deal We are sorry we did not provide you the answers you were looking for and we thank you for your time [redacted] Executive Offices

HelloPlease see the response below that we sent to our customer ThanksDear Ms***, Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to be refunded of the cancellation penalty that you were charged when you cancelled one of the rooms on this hotel reservationOur records show that the rate you purchase does not show "Free Cancellation"Instead, it shows "Flexible Cancellation"The details of the "Flexible Cancellation" policy was presented on the Booking ConditionsWhen you purchased your reservation, you agreed to those terms and verified that you have read the Important Information, including the Cancellation Policy However, as a one-time exception, a refund of the cancellation penalty for $was issued today, January 11, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysIn addition, we have received information from the [redacted] that they have charged your card for the room and taxThe [redacted] has agreed to process a refund to your credit cardWe have also reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again [redacted] *** The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statementsI hope you find this information helpful and we thank you for your timeSincerely, Jenn H***Executive Offices

From: [redacted] ] Sent: Friday, October 21, 3:PM To: ex [redacted] Cc: [redacted] Subject: refund not received after weeks Good Day, I am inquiring about a refund that should have been issued back to my account I have contacted american express, who has tried to contact your company regarding this matter Today we have been hung up on by Rachel, who is in your employ and I am including my internet chat with Kim, who answers your chat service I can only assume that this email was sent to the Revdex.com in an attempt to show that you were willing to resolved this matter That apparently was not what you had planned to do It has already been week since your representative claims to have issued this refund, yet this has not happened Kim at first tells me that the refund has been processed and then informs me it will take business day to process and should be received within ten days Which is it? Has it been processed or not? Do you actually intend to refund the said funds? Please inform me as soon as possible as I find this situation a bit suspect to say the least Below, please peruse a copy of the email I received, which was also sent to the Revdex.com and attached please find my interaction with Kim Waiting for your reply Regards, MsWilhelmena Young

HelloPlease see the response below that we have sent to our customer Thanks [redacted] *Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Confirmation Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe thank you for your patience while we research this booking for youWe have been in contact with our Cruise Team and are currently making attempts to resolve this issue for youWe are working to find a resolution and a member of our Cruise Team will be in contact with you within the next few business daysWe appreciate your patience while we continue to work to resolve your issueSincerely, [redacted] Executive Offices

Dear Ms [redacted] , We are contacting you today regarding your reservation at the [redacted] Oceanfront Resort booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to have an ocean front view room for your reservation I checked your reservation and verified that specific room and bed type was not guaranteed for your reservationWe stated during the booking process that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed I contacted the [redacted] Oceanfront Resort and they are unable to guarantee an ocean front view room because it depends on availability upon check inThe hotel also advised that if an ocean front view room is available, there will be an upgrade fee which is payable directly to the hotelYou will be charged by the hotel for the upgrade and we will be unable to refund their chargeIf you need further information regarding the upgrade fee, please contact the hotel directly The reservation that you purchased is truly restricted which is non changeable, non cancelable and non refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingI apologize; however, I will be unable to change or cancel your reservation For your reference, I sent a copy of your contract page in a separate email We apologize for the inconvenience and thank you for your time Sincerely, Joe A [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: I could not find that important information in confirmation emailAnd the hotel told me that it is priceline.com who cancelled my reservationCancelled my reservation then told me it is not refundableMade me sleep in my car the whole nightI won't accept their response Sincerely, [redacted] **

Dear [redacted] Thank you for contacting us regarding the hotel component of your vacation package reservation at the [redacted] A Tribute Portfolio Resort for Trip Number [redacted] We are writing to let you know we received your email in our Executive Offices We understand you would like us to go ahead and proceed with your refundA refund in the amount of USD was issued on September 30, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, Ju [redacted] Executive Offices

Dear Mr***, We are contacting you today regarding your reservation at the [redacted] - Fremont - Newark for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to receive a refund for your reservationWe are currently making attempts to resolve this issue for you and hope to be in contact with you within the next week I appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted] Executive Offices