Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: it is not accurateMy concern is the lack of "good faith" on the part of PricelineFirst of all, I purchased this hotel room from ***, of which I have been a long-standing memberI was not aware at the time that this was a Priceline hotel purchase (see confirmation note below from ***) The reservation is for graduation weekend at the [redacted] , so obviously hotels will be expensive My issue is that I received a confirmation from the hotel (correspondence copied below) that the room was only $per night ($difference from what I was given by my ***/Priceline confirmation) , which amounted to a $differenceI expected to call [redacted] and get this issue straightened out, but instead I was directed to PRICELINEAt no time did I agree to pay a 20% profit to Priceline for this roomTo find out that I was indeed paying a $profit to a company (other than ***) was misleading and unfairI am asking to only pay for the service that was ordered, not an exorbitant usury feeI believe that Priceline is operating in bad faith.To be clear, once I was told that I could not be given the $refund, I asked that the reservation be canceled and I be awarded a full refund for this unfair practiceI was also told this was not possibleIf the mistake was not mine, but was made by Priceline--a company with which I was not informed was handling my transaction--I should be given the opportunity to receive a full refund or a refund of the difference in costsI booked this room in October This company is making no effort to rectify its own mistake Sincerely, [redacted] Below is the correspondence I received from the hotel v\: [redacted] o\: [redacted] w\: [redacted] Tel: + [redacted] PLAN YOUR STAY › HOTEL DETAILS | DINING | AMENITIES & SERVICES | MAP & DIRECTIONS YOUR STAY DATES: Apr 29, – May 03, CONFIRMATION: [redacted] Modify › ROOM INFORMATION: KING ACC W/ RI SHWR Rooms: Guests: Adults Check In: 3:PM Check Out: 12:PM RATE INFORMATION: TRAVELWEB NREF Rate per night: USD Total for Stay per Room Rate: USD Taxes: USD Total: USD Total for Stay: USD Includes estimated taxes and service charges (Gratuities not included.) Guarantee room upgrde with HHONORS points POINTS UPGRADE › COMMENTS AND REQUESTS: [redacted] PHR [redacted] Travelweb pays room and tax char,ge guest incidentals only, ADDITIONAL INFORMATION: Room Preferences: King; Non-Smoking; Away From Elevator Your room type preferences have been submitted with your reservation and are subject to hotel availability Your reserved accessible room type is guaranteed, subject to circumstances outside the hotel's control Tax: • 6.00% per room per night • 5.00% per room per night • Self parking: USD/night RATE RULES AND CANCELLATION POLICY: • Your reservation is guaranteed for late arrival • Please contact us should you need to cancel your reservation • Cancellations are required NREF prior to Apr 29, local hotel time • Cancellation penalties may apply Book your next stay on our mobile app

I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsDespite of the restriction, as a one-time courtesy, your refund has been processedA refund for $was issued today, January 8, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find this information helpful and we thank you for your timeSincerely, Executive Offices

Complaint: [redacted] I am rejecting this response because:As you can see in the attachment, the price of the flight was over $less than your price so your statement that the price was more is false Also, why are children prices not part of your price guarantee? They are available to all children under years old on [redacted] Sincerely, [redacted]

Email to the customer: [redacted] Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] Hotel And Casino for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize for the confusionOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe parking is not for freeThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, the cost of the 2nd night, $33.47, was refunded on April 12, We are unable to process a refund of the 1st night since the hotel verified that you have stayed and used the reservation for night (April 10-11, 2017)Instead, we will reimburse the parking fee that you paid at the hotel once you send us the receiptPlease send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I am very aware of how business worksI am also aware that the Revdex.com cannot (will not) do anything about this situation because it is the [redacted] way of doing businessI know there is nothing that you can doIt is just making me disappointed in [redacted] and it's business practicesWe have to accept this messI expect nothing more from the Revdex.comI will ask all of these companies that send me these boggas deals to stop sending me this crap because it is not true! Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We apologize if you are dissatisfied with our service Customers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciatedPlease keep in mind, the exchange is determined by the fare rules associated with the tickets and are governed by the airlinesAirline ticket exchange fees are charged and collected by the airline Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: this was not clearly stated that the charge card would be chargedAs I had previously stated which you seem to ignore is that the charge number was placed to verify that the car rental would accept the charge cardI had contacted my bank who initially returned my money but charged it after failed deliberation with your companyHow can a company be conducted if they do not accept mail service as I had attempted to process a letter for your appearance in conciliation courtIt appears that your organization does not like any retaliation in attempts to reverse the chargesHow can a company charge for services not provided? These are questions your organization business seems to neglect in providing what should be better business Sincerely, [redacted] ***

I was trying to call you once again to relay the information from [redacted] I was told by ***, representative from [redacted] Airlines, that they had charged your parents one (1) check bag because your parents have two (2) carbags, a hand bag and one (1) backpack [redacted] Airlines allows carbags and personal items that must fit into the overhead bin or under the seat in front of you and in most cases may not exceed linear inches (cm) in combined length, width and height, including any handles and wheelsDepending upon size of the aircraft , carbags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaningHowever, they do not consider a backpack as personal item, that is why they charge your parents equivalent to $as one (1) check bag We regret to inform you that [redacted] Airlines nor us cannot refund the checked bag charge Thank you once again, Mr [redacted] , for taking the time to notify us of this situationWe look forward to serving you again soon Thank you for choosing Priceline.com for your travel needs! Best Regards, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:This response is not an accurate representation of the situation or my requested compensationI never requested a refund, as I realize that my card was never chargedMy chief concern is that the website not advertise prices that they cannot honorIn a period of hours they consistently displayed flight prices that were not available when I attempted to book themThis is more time than could be caused by any sort of "lag" in information from the airline and, in my opinion, constitutes advertisingI have since booked another flight and do not need any sort of compensation, but I want the website to do a more accurate job of representing their price information Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern about the hotel's qualityWe further reviewed your room details and verified that there was no guarantee of a coffee makerFurthermore, we verified that there were no complaints received by the hotel about the room where you were checked-inThe hotel is consistently rated and is evaluated of difference criteriaWe have documented your experience for future references; however, we can no longer offer further compensation or refundWe appreciate your feedbackWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Dear Mr [redacted] , We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your vacation package reservation for Trip Number [redacted] We understand that you found a lower rate for this package and request a refund for the price difference in accordance with our price guarantee policy Our record confirms that your Published Price reservation was booked on Monday, Feb 1, at 10:PM, and you contacted us on February 29, 2016, more than hours after booking, to initiate your price guarantee claim Our Best Price Guarantee discloses the following: If you find a lower price for the same itinerary, we'll refund 100% of the differenceCall us within hours of booking on priceline.com to initiate your claim or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyAdditional restrictions apply Please note this claim does not qualify for a price guarantee refund in accordance with our policy as it was not initiated within hours of booking We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-02-22:23: The Condado Plaza Hilton Guest Rating: / Ashford Avenue San Juan, [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Marin Intl Airport (SJU) Check-In: Thu, Apr 7, Check-Out: Tue, Apr 12, Nights: Nights Rooms: Room Persons: Adults, Children Room 1: Wesley A [redacted] Room Type: Queen Beds - Deluxe Room - Mini Fridge Flight Details Departing Flight Information - Thursday, Apr 07, Flight 3hr 43m, mi Departs: MinneapolPaul Intl Airport (MinneapolPaul Intl AirportMSP) Minneapolis, MN 5:AM Arrives: Miami Intl Airport (Miami Intl AirportMIA) Miami, FL 10:AM Stops Boeing 737- Economy/Coach Flight 2hr 33m, mi Departs: Miami Intl Airport (Miami Intl AirportMIA) Miami, FL 12:PM Arrives: [redacted] Marin Intl Airport ( [redacted] Marin Intl AirportSJU) San Juan, PR 3:PM Stops Boeing 737- Economy/Coach Returning Flight Information - Tuesday, Apr 12, (Arrives Tuesday, Apr 12) Flight 2hr 51m, mi Departs: [redacted] Marin Intl Airport ( [redacted] Marin Intl AirportSJU) San Juan, PR 4:PM Arrives: Miami Intl Airport (Miami Intl AirportMIA) Miami, FL 7:PM Stops Boeing 737- Economy/Coach Flight 3hr 52m, mi Departs: Miami Intl Airport (Miami Intl AirportMIA) Miami, FL 8:PM Arrives: MinneapolPaul Intl Airport (MinneapolPaul Intl AirportMSP) Minneapolis, MN 11:PM Stops Boeing 737- Economy/Coach Passenger and Ticket Information Passenger 1: [redacted] Passenger 2: [redacted] Passenger 3: [redacted] Passenger 4: [redacted] Ticket Type: Electronic Tickets will be issued for this flight Summary of Charges Room 1: [redacted] * [redacted] Nights: Priceline charges for people: $ ($823.80/pp) Charged by Priceline today when you book Resort Fee: $This fee is charged by the property when you cheto your hotel Total Cost: Prices are in US Dollars $ Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Your hotel reservation is guaranteed for arrival on the confirmed chedate Mandatory Fee: This hotel charges an additional 19.98% per room per stayThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries This vacation package is subject to the cancel/change policy as defined by our travel partners Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy 3/21/

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAttached hereto is a copy of the consumer’s initialed contract page authorizing the selected pick up and drop off location Pick-up: [redacted] ***) [redacted] Drop-off: [redacted] ***) [redacted] Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · RRental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used The $cancel fee is non-refundable Sincerely, [redacted] priceline.com

Hello Please see the response below that we have emailed to our customer Thanks [redacted] *Thank you for taking the time to contact us regarding your reservation at the Holiday Inn [redacted] ***e for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a credit as you were unable to use the reservation due to your wife’s illnessWe hope that she is better now We reviewed your concern with your confirmed hotelWe apologize that we are unable to provide the credit/refund you are requestingThe reservation you purchased, per contract, is non refundable, and the hotel’s record is showing that it was used We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Dear [redacted] , Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that your reservation was booked for the incorrect hotel so you called to cancel; however, you have not received a refund We have reviewed our system and were unable to find any records that you called us to cancel the reservationIn addition, your cancellation policy would not have allowed any refunds had you called us to cancel the reservation after making the purchasePlease note that we also contacted the [redacted] and they were unable to find any records that you called them on April 15, to cancel the reservation However, we were able to get approval from the hotel to make a one-time exception to refund your unused reservation in fullThe refund for USD was issued today, April 21, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur records show that the rate selected is non-changeable, non-cancelable and non-refundableThe consumer’s contract page discloses the following:· Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] specific policyPlease note that the [redacted] specific policy shows the following: Renters with a FL driver's license will receive a free miles per day and each additional mile is This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to process a refund for this reservationFor your reference, a copy of the contract page is attached hereto [redacted] *The contract page disclosed the terms and conditions of the reservationSincerely, N D’ [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] wellnow I'm seeing how unaware or unconcerned the business is with satisfaction or appeasing a situationI stated in the first letter that I called their line for customer service and after a lengthy count down from the upper 60's on two occasions it apologized for being unable to continue and disconnected me both times, twice tried to reach the customer service online and both times also received the message that this was unable to proceed with the action, these were done immediately after booking the flights on the 28th,and I also apologize for having holiday/family events the 29th and not once again getting aggravated with this service but instead waiting to write a letter when available

Complaint: [redacted] I am rejecting this response because: The company states that you can refund reservations, but will refuse to keep their word if you prepay Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer Priceline changed the travel dates selectedThe consumer also provided a screen capture of the correct dates, and states: “First, I also have a screen shot of my search engine which clearly shows 7/22" 7/26/as my travel dates” Please note that a screen capture can be obtained by simply visiting a website and entering the desired informationA screen capture is not confirmation of a request or purchaseOur records confirm that the consumer selected and authorized the following travel dates/flight itinerary: Review Flight and Fare Departure Thu, Jul Frontier Flight Take-off: Thu 7:40p Landing: Thu 9:20p [redacted] 1h 40m Coach | [redacted] | 1h 40m Connection [redacted] 0h 50m Frontier Flight Take-off: Thu 10:10p Landing: Thu 11:30p [redacted] 4h 20m Coach | Airbus A320-100/| 4h 20m Return Flight Wed, Jul Frontier Flight Take-off: Wed 9:40a Landing: Wed 4:45p [redacted] 4h 05m Coach | Airbus A320-100/| 4h 05m Connection [redacted] 0h 45m Frontier Flight Take-off: Wed 5:30p Landing: Wed 6:53p [redacted] 1h 23m Coach | Airbus A320-100/| 1h 23m See fare rules Upon review of the contract page disclosing the selected travel dates, the consumer initialed the contract page and agreed to the terms and conditions of the purchase, including the selected travel dates We are sorry that we are unable to assist the consumer any further in this matter Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because:This is a deceptive practice While researching hotels in [redacted] on the website, the specific area is listed in parentheses, in my case ( [redacted] ***) The given hotel is listed as ( [redacted] ) I looked at all hotels listed as ( [redacted] ***) before attempting the name your price option and expected any hotel I was given to have that distinction Again, I reiterate, VERY deceptive practice! Sincerely, [redacted]