Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: While I appreciate the refund of the insurance, I feel my main complaint was not addressed I feel that this instance could have been resolved very easily with proper customer service and instead, they looked for any loophole to take my money and not provide the car I paid for The rate I paid did not even turn out to be a discounted rate This is not a company that I feel is concerned about it's customers and therefor I am not satisfied with the resolution I would not feel comfortable using this company in the future and feel people need to be made aware of this Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The dollars I received does not solve anything at allWhen I got to [redacted] I could not use the hotel that I payed forThis means that I had to no where to stay that nightI could not sleep in my car in [redacted] because I probably wouldve got robbedI need to be reimbursed for the hotel that I had to purchase because priceline failed meI need to be reimbursed an additional dollars for the hotel I had to purchase because of pricelineI am trying not to be rude but this is so frustratingI could not sleep on the sidewalk in [redacted] when I got thereIf priceline would not have failed me I would never had to spend dollars for an additional hotel Sincerely, [redacted] ***

Hi Please see the response we provided to the customer below: [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted] We are writing to let you know we received your email in our Executive OfficesWe see that your issue has already been resolved by one of our CS Relations ExecutiveShould you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mailThank you for the opportunity to assist you and we hope you find this information helpfulSincerely, [redacted] Executive Offices

We are contacting you today regarding your attempt to book an airline reservation on our website We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you want to make sure that you get the lowest rate in booking your airline ticketsOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availabilityFare changes even in a split secondSince it is available to the general public, anyone can grab the lowest fare present and our website will update to show the next available fare Thank you for giving us an opportunity to assist youWe hope you find this information helpful Sincerely, [redacted] Executive Offices

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you need to cancel your reservation due to changes on your business trip The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableThis information was provided on your contract page prior to booking As a gesture of goodwill, we canceled your reservation and processed a refund in the amount of USDYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we received your [redacted] concern in our Executive Offices We understand that you were unaware of the nonrefundable terms and conditions of your airline ticket purchase Prior to purchasing your ticket, you were provided with a link to view the fare rules and restrictions associated with your selected ticket purchase, as well as a link to view the Terms and Conditions associated with the Travel Insurance purchasedWe confirmed the fare rules disclosed that your ticket is non-refundable On your behalf, our Airline Travel Services Specialist contacted the airline to see if an exception could be offered; and we were advised that the ticket is non-refundable and an exception to the cancel policy is not possibleIn accordance with the fare rules and restriction of your airline ticket, you may place the value of your ticket on hold for future travelThe credit can be used in the future minus an airline penalty fee, and fare differenceIf you are interested in exchanging your reservation for future travel, don’t forget to call before your current scheduled departure, because no changes or cancellations will be allowed after this time Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

We called the hotel and were able to get an exception approved for the cancel policy [redacted] was refunded in fullRegardsExecutive Office

Complaint: [redacted] I am rejecting this response because: it states in the policy different from what the company statesIt does not state the the same company must be used for the rental carIt simply states if you find a better price after booking Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The rates were compleatly available to the public this was not a special rate dedicated to Priceline I was able to book an additional night direct through the motel at the lower rate If this rate was not available to the public then why would I have been able to book it for the discounted price when simply calling the hotel direct Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

From: [redacted] Sent: Thursday, May 18, 1:PM To: [email protected] Subject: Fwd: Your complaint has been received Good afternoon I submitted a complaint this morning about PricelineAfter further exploring the issueI realized that I was given the option to review the the mistake before I clicked purchase (although I did not notice the error and I'm not sure how/why the search query changed)I did not notice the error, so I would like to withdraw or update my complaint if possibleAfter several tries I was finally able to get a customer service representative on the phone I do appreciate that Priceline was able to refund most of the moneyAny help you could provide in assisting me with updating this complaint would be greatly appreciated Thanks! [redacted]

[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a full refund of your reservation since you were unable to pithe vehicle because of a long queue ahead of youWe forwarded your concern to our rental car partner and they confirmed that the reservation was indeed not used Your refund has been processedA full refund for $USD was processed today, March 23, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of the $cancellation fee that was charged on this canceled reservation Our records show that the tickets you purchased are non-cancelable, non-changeable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms and we immediately charged your card to lock in your rate and secure your reservation As a one-time exception, the option to cancel with a fee was offered and acceptedPlease note that cancel fees are non-refundable We are sorry that the selected reservation is non-refundable and we are unable to assist any further in this matter Sincerely, [redacted] Executive Offices

Dear Mr***, We are contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you selected the [redacted] Resort's All-Inclusive reservationWe apologize for the inconvenienceWe contacted the hotel and verified that the guaranteed reservation is not All InclusiveShould you wish to change the reservation, the hotel will charge $per person per nightThis change may be done directly with the hotelOnce the changes have been made, and the hotel has charged you with the upgrade fees, we would like to request for a copy of the receipt You may ***d the receipt as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than 2MB Also, you may ***d it to fax number ###-###-####Once we have the receipt, we will verify the charge and process a refund for the appropriate amount Please be advised that the reservation is guaranteed to be All Inclusive for up to adults only as requested on this package reservation We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I called my credit card company and they never received the requestThis is an entirely different story than I got from their customer service rep whom said the room and hotel were not availableSomeone is lyingI just called the credit company just now and they confirmed they were never contacted and the card had plenty of funds availableThat answer is not satisfactory Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was not satisfied with the quality of the two star Express Deals accommodations at the [redacted] Front Central located at [redacted] Our record indicates that upon cheon August 8, 2015, when the guest advised the front desk representative that she was not satisfied with the quality of the hotel, the hotel representative offered the guest the option to cancel the reservationHowever, the customer declined this option On August 10, 2015, post travel; the customer contacted Priceline's Customer Service to request a refund for this bookingPriceline contacted the property concerning the guest’s refund request and we were advised that a refund is no longer available because the guest stayed at the property and used the reservationThe consumer/Bureau may contact the hotel directly for any further assistance Phone Number: [redacted] Fax Number: [redacted] We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because:Deceptive advertisingHotel not available on your website, but is available on the name your own price? Sincerely, [redacted] ***

[redacted] r,Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know we received your email in our Executive Offices.The terms and conditions of Priceline.com's Best Price Guarantee states, the lower price for the same exact itinerary, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact usWhen you contact us and tell us where you saw the lower price, we will then need to verify the price and availability right then and thereIf the discount was offered through the Kayak application, we would not be able to view and validate that information right then and thereA separate email with the complete guidelines to our Best Price Guarantee was sent for future reference.Furthermore, a refund request in the amount of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to daysWe will try to expedite this processOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account.Thank you for the opportunity to assist you and we hope you find this information helpful.Sincerely, [redacted] Executive Offices

Dear MrFrank, Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] - [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand your concern regarding the accessibility of the pool at your confirmed hotel In addition, we understand your concern regarding the Guest Score of the hotel falling below the guaranteed rating of 8/or Higher Guest ratings are dynamic and change based on new customer reviews received We appreciate you have taken the time to share your feedback, and please be assured that we are working with our hotel team to update our amenity information for this hotelOur records indicate that you have opted to cancel your reservationWe see in our system that a full refund has been processed to the form of payment you used to book your reservation Again, thank you for your time and we hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is not satisfied with the location of his/her Express Deals hotel room accommodations at the [redacted] located at [redacted] Priceline tells consumer that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the city area labeled [redacted] Area · Priceline hotel participants are major national brands or quality independent hotelsWe screen participating hotels carefully and update our information constantly to ensure you always receive quality accommodationsWe will find you a room in a hotel willing to agree to your price in the shaded area Additionally, all properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide Our competitors rate this hotel as follows: [redacted] .com =stars [redacted] .com=stars [redacted] .com = stars Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Again, we appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-15:55: Please Review Your Request Star Upscale Hotel, Downtown [redacted] - [redacted] Area Which hotel will I get? CheDate: Friday, December 11, Check-Out Date: Sunday, December 13, Region [redacted] City Area: [redacted] - Metrocenter Area CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Room 2: [redacted] Room 3: [redacted] Number of Rooms: Guaranteed Amenities: Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ 1, Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy