Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: I sent photos showing that it never started seats as an extra chargeHow big does [redacted] yaht got to be? Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, pending actual credit as agreed Sincerely, [redacted]

Hello Please see the response we sent to our customerDear MrPeter Yi, We are writing you today regarding your reservation with [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the SAME ITINERARY, we'll refund 100% of the differenceBook an Express Deal and we'll refund 200% of the difference - Double the difference! Call us within hours of booking to initiate your claim, or up until midnight the day before travel if you purchased an Express Deal or Name Your Own Price® reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an EXACT MATCH to the itinerary booked on priceline.com, including offering of a comparable cancellation policyWe have identified that you did not qualify for BPG because requirements are not met We apologize that you don’t qualify to our Best Price Guarantee because the itinerary you saw in [redacted] is not the same itinerary as confirmed to us Regards, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: this hotel also confirmed bed bugs in my roomI need a full refund immediately before filing a small claims against your company and business Sincerely, [redacted]

According to the consumer, the hotel does not provided the guaranteed amenity listed on the contract page Guaranteed Amenities: Indoor or Outdoor Pool We have contacted the property and confirmed that the hotel does provide an indoor pool as an amenity I appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-20:41: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Saturday, July 4, Check-Out Date: Saturday, July 11, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ 1, Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because:my issue was not with making the changes to the reservations but about how unprofessional their customer service wasNothing in their response addressed thatI work for a rather large company make a lot of travel arrangements and am very active on [redacted] do plan on sending multiple emails within our large organization to Never use Priceline, Bookings, or [redacted] since you are one big scamI also plan on letting everyone know of my experience throughout [redacted] and explain how UNPROFESSIONAL your customer service was and after filing a complaint with the Revdex.com the only thing you addressed was the reservations being correctedFor your information I am still waiting for the email confirmation about the change in reservationsI had to call the hotel directly to make the confirmation Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto, is a copy of the consumer’s contract page disclosing the following: All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Special requests All special requests must be arranged directly with the hotel at which you will be stayingPriceline will provide you with all of the information you need to contact your hotelSince Priceline.com has no control over which room a hotel will assign to you, Priceline.com cannot accommodate special requests in advance of your booking and cannot guarantee that special requests will be met We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com This checkout page for trip number was submitted on 2015-08-22:14: $per night Star Hotel in Bloomington West - Mall of America Area for $73/night This deal saves 38% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Situated within minutes southwest of Minneapolis, the Bloomington West - Mall of America region is bisected by I-and provides easy access to I-35WThe famed Mall of(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Pets Allowed Free Parking Business Center Airport Shuttle Free Internet Indoor or Outdoor Pool Fitness Center Check In: Wed Aug 12, Check Out: Fri Aug 14, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night Room Assigned At Che- Sleeps Two Adults - Beds Requested $ per night Room Assigned At Che- Sleeps Two Adults - Bed Requested Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Bloomington West - Mall of America © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this area View a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $20! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code? Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Pets Policy: All Pets I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of USD was issued Sincerely, [redacted] Priceine.com

Thank you for taking the time to speak with me Mr [redacted] We processed a goodwill refund of $You will see this in your account within 5-days depending on your bank processing timesPlease feel free to reach out to my if you have any further concerns regarding this issueRegards, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your reservation and we understand that the original hotel was overbooked and was not able to accommodate your bookingWe then offered for you to be relocated to another hotel at no cost and refunded USD to which you have acceptedThe new reservation was confirmed, however, you decided not to use it anymoreUnfortunately, the hotel did not allow any refund for the new booking since the reservation was confirmed and the hotel reserved the room for you As a gesture of goodwill, we have processed a full refund for your original reservation for the amount of USD todayThis will make the total refund amount to USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank Since relocation was confirmed to which you agreed, we will be unable to provide additional compensationHowever, I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app Coupon Code: [redacted] The above coupon code will give you 20% discount and will expire 6/1/This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees We apologize for any inconvenience and we hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

Please see the response below that we have sent to our customer [redacted] *Thank you for taking the time to contact us regarding your reservation at the [redacted] And Conference Center for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you were unaware of your bookingWe reviewed our records and see that an acceptance page confirming your reservation was shown to immediately after submitting your requestWe contacted your hotel to see if an exception can be madeHowever; your reservation was considered as a no-showWe apologize, but we cannot refund your bookingWe also confirmed that you have contacted your bank to dispute the chargesWe suggest that you contact them directly to verify the status of your dispute We are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe again contacted [redacted] on behalf of the consumer; however, they advised they are unable to offer any additional compensationIn addition to the $compensation already provided by ***; Priceline is refunding an additional $The total refund issued to the consumer is $ Sincerely, ND [redacted] priceline.com

Revdex.com, Inc The consumer’s hotel room reservation was purchased directly with [redacted] .com For any assistance related to [redacted] .com purchases, please contact [redacted] or Jessica Byrd at [redacted] .com (contacts below) [redacted] Phone: [redacted] | Fax: [redacted] Address: [redacted] Website: www[redacted] .com Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because:I was not expecting a complete refund However Priceline is not standing by something they sold They provided completely inaccurate information, which was what I based my decision on when choosing this hotel The response they have through Revdex.com was very generic and did not acknowledge anything I stated in my complaint Sincerely, [redacted]

I have received the consumer’s additional commentsThe following was sent to the consumer concerning the refund status: Dear [redacted] , The following outlines your ticket refund completed on NOV Refund Amount per ticket: USD Number of Tickets Refunded: Total Cost to Exchange: USD Please note that refund are posted within to business days but may take to billing cycles as the maximumYou may want to contact your bank directly as posting of the refund depends on your bank processing time Sincerely, Priceline.com Travel Services Team

Complaint: [redacted] I am rejecting this response because:I can see the business is not willing to own up to its mistakeI ordered and paid for a hotel in New [redacted] They gave me one on the opposite end of a neighboring townBased on their refusal to rectify their mistake and give me what I paid for, I will use this documentation to file a charge back for failing to provide the services paid forI will also post numerous, truthful, items throughout social media, and alert my followers (close to million), about the fraudIt's a shame they make their money by doing this to customersPlease allow this notice to serve as my refusal to accept the companies wrong doing Sincerely, [redacted]

HiPlease see the response that we sent to our customer below [redacted] We wanted to take this time to contact us in regards to your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you do not feel that this is a star hotel and are requesting a refund for your stayWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectationsThis hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services We do feel that this hotel is properly rated through our system, and have contacted the hotel to share your experience; however, they are unwilling to offer any refund for your stayWe would; however, like to provide you with a 20% goodwill refund in the amount of $as well as offer you a 20% discount coupon to be used for a future Express Deal reservationThis coupon expires on November 30, Coupon Code: HY7WVNBT This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsWe apologize for any inconvenience and we thank you for your timeSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: It is Priceline's responsibility to ensure accuracy of the information they provide to consumers within their mobile application Although why it may be true as Priceline states,"it is the consumer's responsibility to double check the accuracy of their purchase", as stated before, the interface not only gives the consumer information, but it is also misleading and deceptive in persuading consumers to purchase their service in locations other than what the consumer specifiesSincerely, [redacted]

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $USD is being processedThis amount is equivalent to 45% of the hotel's regular rate at the time of booking, which is $Therefore, a total savings equal to 71% Sincerely, [redacted] Priceine.com

Dear Mr [redacted] Thank you for contacting us regarding your reservation at the [redacted] Airport booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel is rated properly and want to receive a credit to use in the future We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Orbitz.com = stars Expedia.com = stars Travelocity.com = stars Cheaptickets.com = stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our websiteWhile you may feel that this property should have a different star rating; however, we feel the hotel is rated properly and are unable to offer a refund back to your credit card as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices