Stahl Construction Company

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, upon careful review of this matter, there is nothing we can add to what has already been stated in our previous correspondenceFare rules are being governed by the airlineWe, as travel agency, are bound to abide by the ticket fare rulesWe can only offer you options that the airline would allow us to offer I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com Your Trip Summary Names must match photo IDPlease verify spelling and edit names as necessary [redacted] Depart ing Flight Informat ion - Wednesday, November 25, Operated by [redacted] Flight 7h 0m, mi Makes Stop From [redacted] Intl Airport (***) ***, [redacted] Departs: 05:AM T o [redacted] Intercontinental Airport (***) [redacted] , [redacted] Arrives: 11:AM Aircraf t Embraer (Jet) Economy/Coach Class Makes stop in [redacted] — 0h 55m layoverPlane change enroute Ret urning Flight Informat ion - Wednesday, December 9, Operated by [redacted] Flight 7h 4m, mi Makes Stop From [redacted] Intercontinental Airport (***) [redacted] , [redacted] Departs: 03:PM T o [redacted] Intl Airport (***) ***, [redacted] Arrives: 11:PM Aircraf t Airbus A(Jet) Economy/Coach Class Makes stop in [redacted] — 1h 15m layoverPlane change enroute Passenger and t icket informat ion Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket taxes and fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airf are Subtotal: $ Total Trip Cost: (All prices are in USD) $ Baggage Fees are not included in your trip cost Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Contact Information Choose a Credit Card I want to use my own credit card:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This was the worst, most frustrating customer service experience we have ever encounteredIt started w a request for a name correction and resulted in having to tell and retell the situation, be put on hold countless times, on one occasion for an hour and forty-five minutes We spent a minimum of ten hours and probably more not to mention additional calls to [redacted] and [redacted] When Priceline supposedly corrected my name it was spelled incorrectly even though my husband spelled and respelled it for customer service and was in the notesIt then had to be reissued once again At one point the reservation was cancelled in error and then had to be re-enteredWe paid additional money to [redacted] for specific seats and when the reservation was cancelled in error our seats were lost resulting in yet another long hold time with [redacted] to get our seats back Getting this done took three weeks! Every time you call you have to talk to a Level rep before they will transfer you to higher management They will not give you a direct number to call them back and until the very end would not commit to calling us back After we finally got the outbound portion of the trip squared away we called [redacted] to get seat assignments for the trip back and low and behold they couldn't find our reservations so again w are back on the phone to Priceline trying to get this mistake resolved! It took us FIVE weeks, countless hours, emails to the VP of Priceline (Todd P [redacted] ) and two complaints to the Revdex.com We were two days before departing before we knew for sure if we had seats coming home I would think that after the first complaint to the Revdex.com someone in the company would be accountable and follow through to make sure that everything was squared away Not only did Priceline waste our time and cause us tremendous amounts of stress but the amount of payroll they wasted in getting it corrected is unbelievable! If one person had taken responsibility it could have saved all of us a lot of wasted time Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The city we were in was [redacted] the city Priceline selected was [redacted] clearly not the same city we were in once the city was selected I immediately called Priceline to inform them that the wrong city was selected. Priceline didn't even try to correct the error of the wrong city. I am astonished at how Priceline is treating their customer considering the situation that was at hand. No empathy for the traveling parents with a sick baby. No empathy or apology for the wrong city selected. I want a full refund of the purchase. Priceline has an image and reputation and a part of that would be correcting this situation. I have the call logs to Priceline following immediately once the wrong city was selected. This needs to be made corrected and a refund needs to be issued when we clearly did not drive to [redacted] or check in at ***. Sincerely, [redacted] ***

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] Inn And Suites At [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the quality and rating of your hotel We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe apologize for the inconvenience and we appreciate your feedbackWe will contact the appropriate people at the hotel to share your concernsWe reviewed your reservation and verified that a full refund in the amount of $was processedIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

From: [redacted] ] Sent: Wednesday, November 09, 8:PM To: [redacted] Subject: Fw: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] I do not accept I don't know why your portal is showing that I have my screen prints and per her language I am entitled to the refund as she spelled it out in her fine letter

According to the consumer, she/he purchased a reservation with [redacted] .com Priceline does not have access to purchases made directly with [redacted] .com Please contact [redacted] .com directly for any assistance relating to [redacted] .com purchases [redacted] ***, Operations Director at: [redacted] Website: www [redacted] .com [redacted] Operations Director [redacted] Website: www [redacted] .com E – [redacted] T - + [redacted] M - [redacted] F – + [redacted] ***

Hello Please see the response below that we have sent to our customer Thanks [redacted] *Thank you for taking the time to contact us regarding your reservation at the Super Meridian for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you intended to book only one room; however, two were confirmedI reviewed your record in our system and it shows that your issue has already been resolved by one of our Customer Relations RepresentativesAs per our record, the reservation under Trip Number [redacted] was cancelled for a full refund, in the amount of $Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few daysThank you for giving us the opportunity to assist you, and I hope you find this information helpfulSincerely, [redacted] Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to change or cancel the reservation because the hotel you received is not comparable to the listed samples on our website We checked our records and verified that the hotel is rated consistently as a star property and we stand behind these hotel ratingsWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcand our hotel ratings are actually stricter than other national rating companies We provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableWe apologize; however, we are unable to change or cancel your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This is foolishnessI have just replied last week with all of this information and now I am going in circles with you through Revdex.com communications and it is just as though I am being played offSo please, just know I AM DISPLEASED WITH YOUR SERVICE AND DON'T INTEND TO USE OR RECOMMEND YOU AGAIN Sincerely, [redacted]

Hello Please see the response below that we have sent to our customerThanks [redacted] Thank you for contacting us regarding your reservation at the [redacted] and Cabins booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a full refund on your past hotel reservationWe are sorry if your stay is not what you hoped for and contacted the hotel to express your concernsWe were told by John at the Front Desk that no concerns were brought to their attention, so no refund can be offeredSince the hotel is not willing to offer a refund back to priceline, we are unable to offer any type of compensation back to your account as requestedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I did not choose [redacted] as an areaI called to let know that I'm going to [redacted] They swore I choose [redacted] ***Computers and website have glitches and make mistakes just like peopleAlso, they are talking the terms and me accepting the termsI was accepting a [redacted] room onlyI would never take my kids to a Navel Base as a summer vacationTheir website didn't not clearly display their terms until AFTER they charged my debit cardI looked up that motel at the Navel Base and it has terrible reviewsI've also seen that motel years ago and it's disgustingMy son has [redacted] and that motel would be hazardous to his healthIt's old and smells like mold and mildew in the roomsTherefore, my family and I will NOT be staying their and I refuse to pay for serves I will not be usingI've already booked a [redacted] room through a website that doesn't use fraudulent tacticsAgain, they are using their contract as the reason they will not cancel the roomHowever, my argument is that I didn't pick the Navel Base areaMy search was for the [redacted] and they put me at the Navel Base and took $from meI'm willing to get a lawyer and sue them because their website isn't flawlessThat motel is horrible and too dangerous for my son to stay in with his [redacted] symptomsWe will not be staying there and I will never use that website in the futureI'm a government employee and I hold a Top Secert Clearence.I work hard to provide for my family and to pay for family vacationsIt's not right for companies to just take your money even when you cannot use there services Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:So for the complaint below I have accepted the resolution on March 8th for the full refund amount as per the message from Revdex.com for the booking that I never stayedI called Priceline customer service inquiring about the refund and they said they can't do anything and I will have to contact my bankMy bank said they don't see any refund coming to the account for the dollar amount mentioned belowCan you please let me know what's going on with this and when I should see my refund to the credit card otherwise I will be opening another complaint regarding this issueThis is been a nightmare for me dealing with Priceline and Revdex.com seems like no one knows what is going on with this My take from the message sent to me from Revdex.com on March 8th is that I'm receiving the full refund but Priceline has a different storyPlease adviseThanks Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because they have not offered to refund the difference in the price of the roomPriceline.com ripped me off!The bottom line is this, on Wednesday the 23rd of November 2016, I paid in full for a night stay at the [redacted] in [redacted] at a rate of $per nightOn Friday November 25th, Priceline.com listed the exact same hotel rooms for only $per nightI called that night to request a price-match to which they not only refused, but insultingly offered to cancel the reservation for a penalty of the entire purchase price.Priceline.com has pathetic customer service and are alarmingly deceptive, unapologetic, and have made no effort to resolve this issue in good faith Sincerely, [redacted] ***

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that your reservation was cancelled without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] Express Deals reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at [redacted] with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] Area under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern that you called the hotel prior to check in and was advised that they did not have rooms available; therefore, you were unable to use the room and you are requesting for a refund We have contacted the hotel management on your behalf but they advised that they do not see any records that you called them on March 25, They also advised that they held the room for you that evening in question so they are unable to offer a refund We further reviewed your concern and decided to cover your no-show penalty as a gesture of goodwillThe refund for $will be processed through our system within one business dayYour bank may post the refund to your account after a few business days When calling hotels in the future, please make sure you let them know you have a confirmed reservation when you are advised they are overbooked so they could check their system and accommodate your bookingIf they are still unable to accommodate, please make sure you call us right away so we could confirm with the hotel and offer further assistance I hope you found my reply helpful Sincerely, [redacted] Executive Offices

Dear Ms***, We are contacting you today regarding your rental car reservation with [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that rental car company's location has changedWe apologize for the inconvenience and we thank you for bringing this to our attentionWe contacted [redacted] and they advised that the W [redacted] Street location just recently moved to the new address, [redacted] ***, which is why the itinerary page is now reflecting the most recent addressAs an apology for the inconvenience, a refund request for $was submitted today, December 24, The refund amount is equivalent to 10% of the total cost of your reservation Regarding your request for a refund of the taxi fare, we would like to request for a copy of the taxi receiptYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than 2MBAlso, you may send it to fax number [redacted] Once we receive your receipt, we will review for possible reimbursement We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Zadhy S [redacted] Executive Offices

The customer was contacted via phoneThe one day fee of $was waived and we provided a full refund so the customer could book a smaller vehicleSincerely,Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund has been issued Sincerely, [redacted] Priceine.com

We understand that the name of the hotel is not updated on [redacted] ***.We apologize; however, we have no control of the information they havein their system and the name of the hotel on our website is correct.We contacted the hotel again and they advised that the name outsidetheir property is [redacted] They also advised that youwere tagged as a "no show"Since you had some issues at the property,you should've informed the hotel or contacted us for assistanceSincethe hotel was not given the opportunity to address your concerns, theydid not allow a refundWe are sorry but we are truly unable to refundyour reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Our record indicates that this matter has been addressed and a refund was issued in the amount of $ Sincerely, N D [redacted] Priceine.com