Stahl Construction Company

Complaint: [redacted] I am rejecting this response because:The hotel clearly saw this was a system error end and so does Priceline I selected the correct dates and upon submission the system generated its own dates Priceline was issued a refund because the hotel cancelled the reservation and refunded, Priceline, the money As a result the company, Priceline should process my refund in the amount of $ It is poor customer service and it shows a lack of consideration for such an error that occurred on their watch Priceline and the hotel clearly acknowledge there was an error A blind man could see there is an issue As a result Priceline should refund the $as courtesy Effective immediately Anything less than a refund would be a theft and robbery Sincerely, [redacted] ***

From: [redacted] Sent: Tuesday, February 27, 12:PM To: [redacted] Subject: Complaint ID # [redacted] Dear Officer The complaint had been resolvedThanks!

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com complaint in our Executive Offices We understand that circumstances changeIf we could make an exception we would; however, the type of reservation you purchased is non-changeable and non-refundableWhen we found a rental partner willing to accept the rate, we immediately charged your card to secure your reservationOur records indicate that you saved USD or 53.36% off of our rental partner's regular rate at the time of bookingOur rental partner accepted the rate on the condition that your reservation would not be changed or cancelled We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at the Island Inn for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We have
contacted the hotel and confirmed that the pool
is under construction and will not be available during your stayDue to this
issue, please advise if you would like to cancel your reservation or obtain a
20% of the total cost if you would like to keep the reservation
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
Please contact us directly at: ###-###-####The
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
Saturday
You will need to enter your Trip number, which is
*** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Sincerely,
*** **
Executive Offices

Dear *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand that you are
not satisfied with the 10% refund that was offered by the hotel for the issues you experienced during your stay As the hotel is unable to offer additional compensation, we have made a decision to issue an additional refund of $as goodwill gestureThis refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customerPlease allow a few business days for the refund to post to your account Our records indicate that you placed your request for a 1/star hotel, and not a starWe have sent a separate email with a copy of your contract page for your reference We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** ***
*** ***

Thank you for taking the time to contact us regarding your hotel request at the *** *** Hotel for Trip Number *** I am writing to let you know that we have received your email in our Executive Offices We understand that you have issues in submitting a hotel request for August 10-12, We thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have an update We appreciate your patience while we continue to work to resolve your issue Sincerely, *** *** Executive Offices

Hi. Please see the response below that we have sent to our customer. Thanks. Dear *** ***
*Thank you for taking the time to contact us regarding your vacation package for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We thoroughly reviewed your concerns with the airline and they agreed to process the remaining cancellation fee of $per ticket back to your card as a one-time exceptionWe see that the 1st refund in the amount of $was processed on October 5, Another amount of $has been processed todayIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeCustomers are our number one priority, and we work hard to make your experience with us a positive one. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, *** ***Executive Offices

Revdex.com, Inc
In order to locate the
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Sincerely,
* ***
Priceline.com

We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices regarding your reservation at the *** *** *** *** *** *** *** for Trip Number Trip Number ***
Thank you for your prompt reply and
attention to this
matter. When you submitted your request you made an agreement with
Priceline to purchase the reservation. Based on that agreement Priceline committed payment to the travel supplier
You agreed that the hotel reservation is non-changeable,
non-cancelable and non-refundable upon checkout. Your credit card company
withdrew the funds from Priceline outside the terms of this agreement so
priceline is seeking repayment for the reservation you agreed to when placing
the reservation
The non-cancelable nature of this reservation was also
conveyed by the representatives you spoke with. Please submit repayment
through the methods provided in the prior communication
Attached hereto is a copy of the initialed contract page
agreeing to the terms and conditions of the purchase
Sincerely,
N Dangelo
Priceline.com
This checkout page for trip number
*** was submitted on 2014-12-18:32:
Please Review Your Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Wednesday,
December 31,
Check-Out Date:
Friday, January 2,
Region
*** *** **
City Areas:
*** *** *** ***
*** *** *** ***
*** *** *** *** ***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices
are in US dollars
Important
Information
All
rooms will accommodate
up to adultsRequests for bed types (King, Queen, Doubles,
etc.) or other special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed
Reservation
is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requestedPlease note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requestedThe hotel that is selected may or may not be one that you have
seen during a hotel search on pricelineAny sorting or filtering options
previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The
reservation holder must present a valid photo ID and credit card at check-in
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkoutThese charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
For
security reasons, and to indicate that you have reviewed your request, please
initial belowRemember that you agreed to abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Please close this complaint Our original response was complete and accurate Thanks

Thank you for contacting us regarding your airline reservation for Trip Number *** and *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you
requesting for a refundYou advised you were traveling to attend a concert; however, the artist had some issues with his passportWe also understand you also had an injury and you will be unable to travelPlease note that our ability to change or cancel your reservation depends on the policy associated to your request that is governed by the airlineWe reviewed your reservation and verified it is non refundableOur records indicate, your reservation can be changed; however, you will be responsible for the difference in fares, an airline imposed exchange fee and per ticket service feeAlso note, if changes or cancellations would be allowed by the airlines fare rules it will only be available before your departure date and timeYou will need to speak with one of our Air Travel Services Team You can either call *** ** *** They are available hours a days, days a weekWhen calling, please have your digit rip number available We hope to hear from you soon Sincerely, *** *** Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, he/she was unable to obtain confirmation for a requested reservation
Because travel rates fluctuate constantly due to changing availability, we
are unable to guarantee confirmation for the consumer’s selected reservationPriceline tells consumers that rates are not guaranteed until purchased
We are sorry that the reservation selected was not available for purchase, and we appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com

*** *** sent their travel advisory for Southern California Wildfires on 12/8/stating that they will allow to rebook but the ticket must be exchanged and the travel must be completed on/before 12/18/They also allowed refund only if the flight was cancelledWe have verified
with *** *** that your scheduled flight departed on time and you were tagged as no show on 12/9/Your ticket was Suspended and was tagged as no more value. We contacted *** *** requesting to re-open your ticket for us to be able to re-book or refund but they declined because the flights were not cancelled before departure which was on 12/9/2017. After careful review, we have decided to refund you in full as a one-time exception because we understand your situation. A refund request for $was submitted today, December 27, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

HiPlease see the response that we have sent to our customer below. Thanks. Dear Mr***, Thank you for taking the time to contact us regarding your reservation with *** *** for Trip Number ***. I am writing to let you know that we received your
Revdex.com concern in our Executive Offices. I understand that you would like to be refunded for the $cancel fee that was charged by *** ***I reviewed your concern and I apologize; however, we cannot offer any refund or compensationAirportRentalCars.com was created to provide a one-stop destination to service all of our customer's airport rental car needs including round trip rental cars, one-way rental cars, airport rental cars and off-airport rental carsAlso, city car rentals was advised on our homepage under "Why Use AirportRentalCars.com?" section. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Christine M***Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand that you only used the first night of your
reservationWe contacted your hotel and spoke with Bridgett, the general
manager of the hotel who confirmed that you only used one night of your stayA
refund for $was issued on May 5, Your refund has been processed
through our systemIf you need to check the status of your refund, please
contact your bank directly to inquire about their processing time
Thank you for choosing to contact usI hope you found my
email helpful
Sincerely,
*** ***
Executive Offices

*** *** *** *** Thank you for taking the time to contact us regarding your reservation with the *** *** for Trip Numbers *** *** *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I
understand that your reservation was canceled without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is canceling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been canceledAdditionally, for each canceled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each canceled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at ***with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. Priceline
offers a variety travel service options, including our Published Price service
where the consumer selects his/her specific itinerary, including nonstop flights
When
selecting a reservation, the consumer is provided with the terms and booking conditions
associated with each reservationIn this case, the consumer selected a
reservation that provided greater savings and less flexibilityOur records
confirm that in order to obtain greater savings, the consumer selected the purchases
a Name Your Own Price reservation and agreed to make one stop in each direction
as noted on his initialed contractThe consumer then contacted Priceline requesting
a refund for the reservation as he did not want an itinerary with one stopover
The consumer was advised that he selected the purchase of a Name Your Own Price
ticket and agreed to the terms and conditions listed on his contract page, including
making one stopover in each directionWe informed the consumer that we are
unable to change, cancel or refund the reservationThe consumer then chose to
dispute the purchase with his credit card issuing bankOnce the consumer
initiates a credit card dispute with the intent not to pay for an authorized
purchase and the bank withdraws the funds from Priceline outside the terms of
this agreement, the reservation is cancelled I am sorry that Priceline is unable to assist
the consumer any further in this situation
Dear Mr***,
Thank you for contacting us regarding
your reservation with Delta Air Lines booked under Trip Number ***
We are writing to let you know that we
have received your additional comments in our Executive OfficesWe understand
you are requesting a refund on your unused airline tickets
Prior to submitting your request we
advised that you had to agree to a maximum of connection each wayOnce you
disputed the charges with your credit card company, our system automatically
cancelled the reservationWe are not able to reinstate the reservation once
cancelledWe are sorry for any inconvenience; however, your tickets are
non-changeable, non-refundable and non-transferable
I know you expect a different answer;
however, there are no other options that I can offer because of the
restrictions
Sincerely,
Teddi C***
Executive Offices

From: *** ***] Sent: Friday, June 30, 9:AM To: *** *** *** *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint ***
* This complaint was finally resolved late
yesterday afternoon Priceline honored a new ticket Thanks *** ***
***

Dear Ms***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive
a refund for the cancellation fees associated with your
airline ticket purchaseOur records confirm that you submitted a request for roundtrip airline ticket however, these
requests were rejected, and on June 11, a request was submitted for a one-way
flightPrior to booking, we presented a contract page with the details of your
request, including the information that the reservation is for a one-way
flightIn order to receive a refund for the cancellation fees, minus the per
ticket change fee, a new reservation with the correct round trip itinerary must
be booked on our websitePlease note that the new ticket must be purchase within one year from the date the reservation was
cancelled in order to qualify for a refund of the cancellation fees
We apologize for any inconvenience and thank you for contacting
us
Sincerely,
*** ***
Executive Offices