Stahl Construction Company

We have verified with the hotel that they have refunded the consumer's credit card in the amount of $76.29.

[redacted] Thank you for taking the time to read this email. I apologize for the delay in providing you an update. We have reviewed your case further and as a compensation for the inconvenience, we would like to offer you an additional 20% refund on top of the full refund that... was already issued. This additional refund would be in the amount of $201.40. A refund request for the said amount has already been submitted to our management team for review and approval. Once completed, you will be notified of the status of the request via email. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, [redacted]

Roman Our records indicate that a refund in the amount of $83.46 was issued on June 25, 2016.

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe have reviewed this concern and verified that you searched, booked and paid for coach cabin ticketsAs an apology for the confusion, we can submit a refund request for $or you may upgrade you tickets to business class via voluntary exchange paying all fees and additional airfareWe apologize; however, we will be unable to upgrade your tickets for no feeIf you would like to upgrade your ticket for a fee, please contact us back before your current scheduled departure date which is Friday, June 19, If you have further questions, please contact us directly at [redacted] The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My response to Priceline reservatio [redacted] was to accept the full refund that was offeredThe Revdex.com later sent me a letter about a different complaint that was mailed to be in errorThe complaint in that file was about a different hotel and belonged to some other personMs [redacted] at Priceline has written that they will give my husband a full refund to settle the complaint against Priceline for the [redacted] reservation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it asserts that Priceline provided proper customer service, and that it is appropriate to advertise car rental rates as $per day when in fact they're closer to $per day I insist that this practice is deceptive and makes it difficult for customers to comparison shop or prepare for trips abroad Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I know you claim I saw a confirmation page, but I assure you I did notIf you had an email validation line to confirm email addresses of customers this would not have been an issueI called that hotel after I tried booking with youThey told me they were fullI had every reason to believe I did not receive that room I was trying to bookThis is a terrible business practiceI will not be satisfied until I am refunded in full Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the amount of $was not indicated to re-purchase the airline ticketThe original cost for the ticket was around $If it had been explained correctly to me I would of just cancelled the ticket and repurchased saving the $fee Sincerely, [redacted]

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $has been issued Sincerely, [redacted] Priceine.com

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youwould like us to honor the $per person on board credit.We escalated your issue to our Cruise Department and they advised thatthey will honor the per person on board credit on these bookingsTheyalso advised that they are currently in contact with you regarding thisissueIf you need further assistance with your cruise reservation,please feel free to contact us back.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence This matter refers to a [redacted] or [redacted] Rewards booking, and not priceline.comThe consumer/Bureau must contact [redacted] Program directly for any further assistance [redacted] By Phone [redacted] By Mail [redacted] I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Priceline.com

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe apologize for any confusion experienced by the consumer A pet fee is considered as an incidental chargeIncidental charges, if applicable, will be payable at the hotel directly at checkoutA credit card or, in the hotel's discretion, a debit card, will be required to secure these charges and fees that you have incurred during your stayThis information was provided under the Terms and Conditions of your booking I am sorry that we are unable to assist the consumer with a refund for pet fees paid directly to the property Sincerely, [redacted] priceline.com

Hi [redacted] I apologize for the inconvenience.I was able to confirm directly from our accounting department that refund was finalized and processed back to the bank today, December 21, 2017. Kindly contact your bank again to see if they are now able to see the refund reflecting in the system.Thank you for your patience. We wish you and your family Happy Holidays. Sincerely,Executive Offices

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand your concern regarding your stay. We... have reviewed your reservation with the [redacted] ** and they have offered to refund one night for room under your name amounting to 69.80 USD due to quality issue and the problem with your room air conditioning unit. The refund was processed last July, 24, 2017, if you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We apologize for any inconvenience and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] booked under Trip Number [redacted] In your correspondence, you state that the hotel did not allow you to check in early, and therefore you booked another reservation directly with them Our records confirm that the reservation was booked on Sunday, May 31, at 3:AMWe contacted the [redacted] concerning this inquiry, and we were advised that you booked an additional reservation directly with the property, and according to the hotel, both reservations were used as bookedFor this reason, we are unable to process a refund for your reservation We appreciate the opportunity to review this matter and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer states “I contacted priceline to pay with another source and they said I could not.” The consumer must submit any purchase requests online via the priceline.com websiteDue to constantly changing inventory, Priceline does not guarantee confirmation when attempting to add hotel room nights to an existing booking I am sorry that priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com

Thank you for contacting us regarding your Rental Car reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund of the USD you were charged by the rental car company for the [redacted] insuranceYou see this charge as something that is contradicting our "no hidden fee" advertisement on our website I have carefully reviewed your reservation and verified that we have disclosed and guarantee the rate for the service you have requestedIn the checkout page, information about [redacted] insurance being required before they released the carFor this reservation, you opted not to avail an insuranceHowever, since most countries in south America require insurance to be bought at the counter, we can extend a 50% goodwill refund on the USD insurance you had purchaseTo complete this refund, please verify below information are correctName: [redacted] Address: [redacted] Email: [redacted] I also sent you an email that contains a coupon to be used on a future priceline.com Rental CarThe coupon will provide a discount of 10% on your next reservation Rules and Restrictions: - Available on Name Your Own Price or Express deals reservations You must use the coupon by November 12:AM ESTThis coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThe email will contain instructions on how to redeem this couponPlease follow the instructions carefully We apologize for any inconvenience and look forward to serving all of your travel needs Sincerely, [redacted] Executive Offices

[redacted] Thank you for your email I apologize; however, we are unable to view the attachments on your email We called the hotel again and they advised that they have no record that you called themThey advised that you were tagged as a "no show" so the reservation can no longer be usedHowever, the hotel agreed to just charge for the first night and refund the remaining nights of your reservationWe processed a refund in the amount of USD which is equivalent to the remaining nights of your hotel reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices