Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Priceline has contacted me and offered a refund of $via check sent through ***Unfortunately, we cannot take them on their wordWe have experienced multiple promises for refundsWhile this seems to hold more weight, we do not feel comfortable taking them at their word aloneWe will only close the case with Revdex.com once we receive the check and have deposited it in an account Thank you for all your helpWithout you, we never would have received any refund
Sincerely,
*** ***

Dear Mr***, Thank you for taking the tie to contact us regarding your stay at the *** *** *** *** *** *** *** We are writing to let you know we received your Revdex.com complaint in our Executive Offices We understand you are requesting
for a refund or a compensation due to the quality issues you encountered at the hotel during your stayPlease note that hotel's have guest satisfaction in mind and they will usually take steps to address complaints when receivedWe reviewed your information with the hotel who informed us your reservation was used and they were not aware of the issues you encountered during stayThe hotel advised they were not provided any opportunity to address your complaints and will not authorize any refunds/compensationsAs a gesture of goodwill, we would lie to offer you a 20% refund of your total reservation cost as a compensation in the amount of USDKindly confirm if you would like us to proceed with your refund Furthermore, we would like to offer you a 10% Hotel Express Deals coupon that can be used on a future reservationYou will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your Room SubtotalYour coupon code is *** and it expires by September 1, We hope to hear from you soon Sincerely, Junko A*** Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** * *** *** for Trip Number
***
I am writing to let you know that we received your RevDex.com concern in our Executive OfficesAs I
understand, you wanted
to change your hotel as it is not in the area you wanted. We reviewed the location of your confirmed
hotelThe hotel you received is in fact in the Gaslamp Quarter area of the map
that you reviewed on our website
When you were submitting your request, our website stated
that your confirmed hotel could be located anywhere within that shaded area
Under circumstances, your reservation is
restricted and it is not supposed to be changed or cancelledI have reached
out to our hotel partner and they are currently allowing an exception to the
no-cancel policy and will let us cancel for you with no penaltyHowever, they
have not provided us a definite date until when the exception can be provided
If you wish to proceed with cancelation option, please contact us as soon as
possibleWhen you call, a member of our Executive Offices will again try and
contact the hotel to determine if the hotel is still allowing the exception
Please contact us directly at: ###-###-####The
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
Saturday
You will need to enter your Trip Number, which is
***93, when you contact usYou may also reply to this email should you
decide to take the option to cancel
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
I apologize for the inconvenience and look forward to
hearing from you soon
Sincerely,
Berna A***
Executive Offices

Priceline.com
is a travel agent, and as such, makes hotel room rates available on behalf of
the hotelsWith our
Published Price service, consumers have the option to shop and compare room
rates as well as quality/guest reviews prior to purchase
The consumer
selected a Published Price
reservation from a list of properties and room
rates, including guest reviews about the overall quality, cleanliness,
location, and amenities for the propertyUpon review of this information, the
consumer chose to select the *** *** *** ***
We are sorry
that the consumer is not satisfied with the quality of his/her accommodations
at the *** *** *** *** and requests a refundThis matter clearly concerns
claims that can only be validated and addressed by the property selected by the
consumerWe are sorry that we are unable to assist the consumer any further in
this situation and suggest that the consumer contact the property manager of
the *** *** *** *** at *** *** concerning
any claims and for any additional assistance or
inquiries relating to the guest’s reservation
Attached hereto is a copy of the consumer’s contract page authorizing
the terms and conditions of her selected hotel room accommodations at the Loews Royal Pacific Resort at *** ***
We are unable
to assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com
This checkout page for trip
number was submitted on 2015-02-22:15:
*** *** Beach/West Palm
W Blue Heron Blvd I-
& Blue Heron Blvd, Riviera Beach, FL
FREE Cancellation until 12:PM on 02/27/
Freebies:
Hotel Freebies:
Free
breakfast and free internet in room
Check-In: Sat, Feb 28,
Check-Out: Tue, Mar 3,
Room Type:
Double Room with Two
Double Beds
- Booked for
double occupancy
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, February
27th (local hotel time)If you decide to cancel your reservation anytime
between noon on Friday, February 27th and noon on Saturday, February 28th
(local hotel time), the hotel requires payment for the first night's stay
You will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations are not
available after noon local hotel time on your day of arrival (Saturday,
February 28th)
Reservation Name (Age or Older)
Enter the name of the person checking into the hotelThis
person must present a valid photo ID and credit card at check-in
Room
First Name:
Last Name:
Use
this name for all rooms
//function to display same first ,Middle and last name for all the rooms
function useThisNameForAllRooms(numOfRooms){
for (var iR=2; iR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Basically I got a call a week ago from the *** *** *** hotel, and their representative *** *** *** ***) told me that they would cancel my reservation with a FULL refundI already got a full refund from the priceline.com.Sincerely,
*** ***

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence
I am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number *** I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices I understand that you are not satisfied with the resolution that was providedI reviewed your case again and unfortunately, we are unable to change or cancel your reservationI have contacted *** Rent a Car and like most rental car companies, they will consider the reservation as a "no-show" and release the car if it was not picked up as scheduledThis is the standard procedure among rental car companies We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: money was refunded
by *** *** and I was deemed not responsible for chargesBecause of how poorly I was treated by your staff trying to get a refund this cost me a lot of timeOnly acceptable response is to agree that I deserve a refund and not to try to come after me for these charges as retaliation for getting credit card company involvedCease and desist from all communication from and call this case closedHad your staff refunded money instead ** *** im a *** this would not have resulted in Revdex.com complaintI need in writing that you are closing the case and refund was deserved as I was a victim of fraud and have many other fraudulent transactions I'm cleaning upAnything else is unacceptable
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding your reservation at the
*** *** *** *** *** ***r ***
We are writing to let you know that we
received your Revdex.com
concern in our Executive OfficesWe understand that you are requesting for a
refund of the cancel fee you were charged when you canceled the reservation
Our record shows that the reservation was booked on April 8, for che
on May 20, When you booked a reservation on our website, once you finish
giving us all the details of your trip, we summarize your request for you on
what we call the "Contract Page." We also included the Cancel Policy
of your reservation, to ensure that you have enough time in the event that you
decide to cancelUnfortunately, our record shows that when you canceled the
booking, it was already within the penalty periodWe again tried to request an
exception from the hotel; however, they can no longer waive the fee as they
held the reservation for you for more than a monthOur ability to offer any
type of refund is entirely at the discretion of your confirmed hotel
For your reference, a copy of the Contract Page has been sent in a separate
email
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
*** ***
*** ***

We apologize for the inconvenienceIn order to qualify to our Best Price Guarantee, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment, including offering a comparable cancellation policy
and from the same point of sale as your original reservation when you contact usThe lower rate for the same exact Itinerary was USD per room/night before taxes for a total of 1,USD including taxesThe total cost of your reservation was USD including taxesThus, the difference is USDWe sent you a separate email with the details to our Best Price Guarantee policy Thank you for sending us an emailWe hope you find this information helpful Sincerely, Executive Offices

Dear Mr***,
We wanted to take this time to contact you in regards to
your *** Airlines ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
you
show that you were charged twice for this ticket in the amount of $and
are asking that one of those charges be returned
After our review of this concern we are only able to
locate one reservation with *** Airlines in the amount of $When the
reservation was purchased there was a pre authorization that should have been
removed when the charge was processed by the airlineIf you are showing two
charges on your statement, we ask that you please fax that information to
###-###-#### to my attention and include the trip number ***Once this
information is received we will be able to further review the concern
Thank you for emailingI appreciate your patience while
we continue to work to resolve your issue
Sincerely,
Bryan B***
Executive Offices

I have
received the consumer’s additional commentsUpon review of the consumer’s
claim, the following email was sent to the consumer addressing this matterDear Ms**, Thank you for
taking the time to contact us regarding your hotel reservation at the
*** By *** Hotel *** *** *** Airport for Trip Number ***.We
are writing to let you know that we have received your Revdex.com
concern in our Executive OfficesWe understand that you have issues with this
hotel reservationWe apologize for the confusionWe appreciate your feedback
and noted this on our record as we continue to improve our service and prevent
this from happening againWe have contacted the *** by *** Hotel
*** *** *** Airport and verified that they have provided you the correct
room type with complimentary breakfast with no additional feeThe room is
called Deluxe King Suite with the King Bed Executive Floor Nonsmoking Comp Hi
Speed Internet - Inch Flat Screen Evening Reception and Complimentary
BreakfastThis reservation is non-refundableHowever, as a one-time
exception, your refund has been processedA refund for $was issued
today, July 21, We will issue a refund to your bank within one business
dayYour bank will then post it to your accountThe bank processing time
varies so please check with them if you do not see it in your account within a
few daysI hope you find my reply helpful and we thank you for your time
Sincerely,
*** ***
Executive
Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We made a one-time exception to cancel for a full refund in the amount of $290.28. Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because:Priceline is refusing to admit that they "bait & switch" the prices just before "checking out" or purchase.The company is refusing to admit that they run a fraudulent website that misleads its potential customers by changing "bookings" without clearly representing, not only the price, but details - such as airports & flight departures/arrival timeI will drive the extra hrs from *** to *** - both arriving & departing (hopefully the rental car we purchased with the package will be ready & available) - only because Priceline is refusing to admit their poor busines practices.I will never book through Priceline ever again & will do everything on my power to warn potential priceline customers of their "bait & switch" tactics
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** *** *** *** *** *** ***
* We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the
difficultyWe understand you advised you spoke with a representative named *** hours after booking your reservation and you were informed your reservation will be canceled for a full refundWe reviewed your reservation and verified your reservation is restrictedOur records indicate, we have not received any cancellation requests on your check in dateTo review your information further, we would like to request for the following information below The phone number you called to request for a cancellationThe phone number you used to contact usThe time and date you called us request for a cancellationThe name of the representative you spoke with and the titleAny case number's provided, if any We hope to hear from you soon Sincerely, *** *** Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, she selected a star quality hotel; however, received accommodations at a star property
All properties offered through priceline.com have been
evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide
*** *** *** *** *** *** *** ***, is rated consistently as four stars on competitor’s website, including Hotels.com, Expedia, Travelocity, and TripAdvisor.
Consumers who prefer to stay in a particular property have the option to visit our Published Price service, and choose his/her preferred hotel from a list of competitive prices across a wide range of hotels
Again, thank you for getting in touch about this
Sincerely,
ND***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued on May 13,
Sincerely,
* ***
Priceine.com

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence As noted on the attached map, the *** Hotel is
located in the *** *** District as listed by the propertyThe consumer/Bureau
may contact the *** Hotel directly for any further assistance related to
their location disclosureI am sorry that Priceline is unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for taking the time to contact us regarding the charges on your rental car reservation with *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Prices are constantly
changing depending upon availability and travel dateThe $a day rental car rate that was offered to you was for an undisclosed booking where the rental car company is revealed after purchaseWhen you submitted your request for a rental car reservation for $a day, the rate has already changed so we were unable to find a rental car partner willing to accept your request for $a day Please note that if the rate is no longer available, we are unable to honor it We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices