Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel reservation at the Courtyard By [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to change, cancel or process a refund for this reservation As a one-time courtesy, we have contacted the Courtyard By [redacted] on your behalf to request to cancel the reservation without penalty; however, denied our request and verified that the reservation is truly non-refundableSince the hotel will still charge for the total cost of this reservation, we are unable to change, cancel or process a refund for this booking We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to unsubscribe from the promotion emailsThe promotion emails sent to customer usually have the unsubscribe link or button at the bottom of the emailYour email address has been submitted to be unsubscribed Please allow up to hours for the change to the process.? We appreciate your feedback and for taking the time to send us your comments, as we are always looking for ways to improve our serviceThis has been forwarded this to the appropriate group for review We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] Thank you for your patience while we research your issueWe checked our records and verified that your reservation is truly non-refundable as per cancellation policyThis information was provided on your contract page prior to booking As a gesture of goodwill, we made a one time exception to cancel your reservation for a full refund of USDYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

According to the customer, she selected a reservation with a flexible cancel policy and intended to cancel the reservation for a full refund on the confirmed chedate, August 1, Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policyAccording to that policy: If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st) We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-16:06: Please verify the following information to continue with your request Please check the credit card number that you entered [redacted] [redacted] Freebies: Hotel Freebies: Free Parking Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, Room Type: Queen Room with Two Queen Beds - Max Guests Flexible Cancellation Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st) Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Standard Non Smoking Room With Two Queen Beds · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Free Parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

Complaint: [redacted] I am rejecting this response because:Attempts were made to complain about the accommodations No attendant was on duty at the front desk area and no person answered the phone It was AM At 6am I finally found someone who seemed very inconvenienced at having to get out of a chair to speak with me and annoyed that I requested the location of a vending machine as there were none visible and no bottled water or drinks were provided in the room or available at the front desk for purchase The person at the desk simply said “just walk a few buildings down” and turned and walked away I assume they were referring to another business If the business claims no attempts to complain were made, they are dishonest No resolution will be accepted less than a full refund I have tried to upload pics from the room but am not able to do so for some reason Will be glad to email them if requrested They have been sent to the business Sincerely, [redacted] ***

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, when you booked the reservation, you were prompted that the price of the vacation package you selected would change after you have selected it, and when you finally decided to book it, you indicated that the airport and flight times have changedYou are requesting to be refunded in full or change the flight reservation to reflect the advertised flights and times When booking reservation online, prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the locationFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the itinerary selectedAlso, it's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability, thus, the price changesOur website is designed to alert our customers if and when the price they have initially selected has changed (whether the price increases or decreases), for an alert to be presented to the customer prior to purchase, giving our customers opportunity to either proceed, or go back and select a different itinerary within their price range I have also reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restrictedThe flights, hotel and the rental car components that are included in the package you chosen are all undisclosedThis means that exact details of the flight (like airlines, flight times, and connecting airports), hotel rooms, and rental car partner will not be disclosed until reservation is confirmed and ticketedI carefully reviewed the checkout page and see that under important information section, it was noted that the flight details will be provided after the purchase and that you must fly on the flights assigned to youIt was also outlined in the checkout page that you will be booked on a flight to depart Sunday, November 19, 2017, from [redacted] to [redacted] between 11AM and 3PM with stopFor your return flight, your selected date is November 28, 2017, Tuesday, departing [redacted] to [redacted] between 1PM and 5PM with stopI have sent you a copy of the checkout page for your reference at [redacted] For this package, our travel partners accepted your price on the condition that your reservation would not be changed or cancelledWe deeply discount our rates based on contractual agreements we have with the participating travel partners, therefore, the reservation is non-changeable, non-cancellable and non-refundable We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the reservation as the counter did not release the vehicle because you only have a debit card at pick-upWe reviewed your issue with [redacted] CorporationThey confirmed that the reservation was not used and they will not be billing you for this booking We apologize for any inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this rental car reservation We have contacted [redacted] Corporation on your behalf and verified that as a one-time exception, they have refunded your Visa card for $ Depending on your billing cycles, you can expect this refund on one of your next two billing statementsIn addition, they have also advised that for future reservations, kindly give the location a few minutes for the confirmed vehicle class to make ready I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: who is billing my credit card? When called the number provided from the Hotel they state they are priceline.com That is who I spoke with in customer relations to voice my concern They never told me about this other place Does not add up Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Numbe [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about that pending amount that was held on your accountAs part of the request process, we authorize your card to verify that you have enough funds to cover the cost of your reservation Your bank might advise you that this is a pending transactions; however, it is authorization, and it should automatically drop off when the charge is processed to your accountAn authorization is not a charge, so it will not appear on your monthly statementYou will only be charged for your requests that are acceptedDepending on your bank, and in most cases, authorizations are removed within three to at most seven days We apologize; however, we are unable to refund the difference in rates However, we would like to offer you a 15% coupon for a future Express Deal purchaseThe coupon expires on May 25, [redacted] We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation In order for us to research this further, please send us the receipt showing the amount of $Once you have the document, please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account We look forward to assisting you and resolving your issue Sincerely, [redacted] Executive Offices

Purchased a hotel booking with airport shuttle for $The hotel states they offer no such service but they are willing to book me transportation for $round tripAfter making Priceline aware of the issue they keep referring to unofficial sources of information regarding the presence of an airport shuttleThey have confirmed with the hotel that no shuttle service is provided but have done nothing to remedy the issueThe first part of the remedy is to stop advertising and selling a service not actually offeredThis is an unfair/deceptive business practiceThis is unfair to the consumer who has been cheated, and unfair to competitors who are not engaging in deceptive advertising practicesThe second part of the resolution is a choice of options: Pay for (either by direct payment to me or booking it themselves) a round trip airport transfer OR Upgrade my hotel reservation to include breakfast for at no cost to myself

Thank you for taking the time to contact us regarding your air reservation inquiry.We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted clarity about the cancellation within 24hours if made onlineWe reviewed your concern and we apologize for any inconvenience this has caused youRest assured that the agent will be reprimandedOn certain Express Deal and Disclose Flight options where the banner that states is displayed you will be provided an option to cancel your reservation online from your Accept Page for free for a limited timeI would suggest selecting one of the options that offer the Free Online Cancellation optionThis will allow you to book worry freeThe Free Online Cancellation option is deal specific which means it might not be listed for all reservationIt’s like an added bonus! Please review the Free Online Cancellation Policy on your Checkout Page so you'll be aware of the timeframe on when you have to cancel your reservationIf cancellations are permitted, a link to cancel online will be available with your itineraryIf you need to cancel for any reason after booking, please access your itinerary from our website to cancel your reservationPlease keep the free cancellation timeframe in mind because after that specified time standard airline cancellation and change penalties apply.As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.Coupon Code: (provided in direct email)The above coupon code will give you 20% discount and will expire 10/31/ 11:59:PM This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees.Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.Sincerely,Executive Services

Hi [redacted] Priceline issued me a partial refund and acknowledged the web site issue, which resolves the case to my satisfactionThanks for your assistance [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

I understand that you would like to get a refund or get an alternative flight due to [redacted] ***'s bankruptcyI apologize for this inconvenience and it was a rather unexpected newsThe airline did not provide an option when they filed for bankruptcy last Nov.10,Although the reservation was bought on our website it was [redacted] who charged your credit cardYou will have to contact your bank to recover your moneyIf you wish to travel you will have to rebook a new travel at your convenience We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, Executive Offices

We are contacting you today regarding your hotel reservations for Trip Numbers [redacted] & [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your reservation and found two charges for 103.97USD & USDThe USD was the charge for your hotel reservation with [redacted] & Suites [redacted] e which you did not use and you were tagged as no-showWe contacted the property to request a refund but it was deniedThe USD is the charge for stay with Quality Inn Hermitage that you utilized Please send us the copy of your bank statement for review if you show other amount than the two above for the transaction you made on April 09, You can send it via email at [redacted] as an attachement that do not exceed 2MB in PDF form or via fax at [redacted] Thank you for giving us the opportunity to assist you Warm Regards, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand you were unable to travel and your are requesting for a refundWe reviewed your information and verified your reservation was a no showWhen you missed your scheduled check in date, the hotel considered you a no show and released your roomThis is standard hotel procedure and because the reservation is prepaid, it is non-refundableAlso, the hotel's Operations Manager, *** informed us they were unable to receive any calls from you requesting for a cancellation on the day of your arrivalThe hotel informed us, they will not approve any compensations/refundsThank you for your timeWe hope you find this information helpfulSincerely, Executive Offices

We are writing to you regarding your reservation [redacted] at [redacted] chedate 2017-08-14, and check-out date 2017-08-As per our conversation, I apologize for the continued dissatisfaction with our service in this situationPlease note that we are more than happy to look into covering additional costs that were incurred as a result from the relocationIn this case: Original price with taxes included was: USD Alternative price with taxes included was: USD The difference was: USDWe offered USD and on top of that I offered an additional USD for the extra driving and inconvenienceI have provided a full report to Priceline as well as the Revdex.com and our offer of USD goodwill gesture still stands should you wish to accept itYou need to confirm your acceptance as a reply to this email and we will proceed with the paymentPlease confirm your acceptance within hoursI am sorry to inform you that after this deadline (hours), this case will be closedPlease feel free to contact us with any additional questions Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much Sincerely, [redacted] ***