Stahl Construction Company

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur documented telephone recording confirms that the Priceline representative offered to cancel the reservation and provide a full refund; however, the consumer chose to decline the cancel/refund optionI am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’ [redacted] priceline.com

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing I can add to what has already been stated in our previous correspondenceI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11631125, and find that this resolution is satisfactory to me I accept a full refundThe charge back request from my bank was denied, so please monitor and update me on the refundThank you for the consideration and I appreciate the resolution Sincerely, Brian Miles

We are contacting you today regarding your [redacted] reservation for Trip Number [redacted] We tried calling you on your phone number we have on file and we were routed to your voice mail We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have contacted Delta Airlines to request a refund and/or travel creditThey have approved to use your ticket for future travelThey will be charging $agency rebooking feeThe value of your ticket is $less $it will be $You have to contact Delta Airlines to rebookYour ticket must be reissued and the travel must be completed on or before February 1, Please reply to this email if you want to continue with the process Thank you, Mr [redacted] , for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Warm Regards, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s contract page agreeing to terms and conditions of the purchase On each consumers’ contract page we place the following disclosure regarding this matter labeled under Important Information Review Important Information All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed double occupancy - All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline If you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customer We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-17:41: Please verify the following information to continue with your request Please check the credit card number that you entered [redacted] [redacted] FREE Cancellation until 11:PM on 07/03/ Freebies: Hotel Freebies: Smart Deal — Free internet in room and free parking Check-In: Tue, Jul 7, Check-Out: Thu, Jul 9, Room Type: Standard Room - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 11:PM local hotel time on Friday, July 3, If cancelled or modified up to days before date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be chargedAny cancellation and/or change fees described here are charged directly by the hotel Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes $ Total Room Charges $ Resort Fee [redacted] $ Total Cost $ Prices are in USD *This resort fee is charged by property at checkout Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Standard Room - This Room Features A Cable Tv, A Work Desk, And A Seating Area · Rate Description: Special Rate · Hotel Freebies Details: Smart Deal — — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 11:PM local hotel time on Friday, July 3, If cancelled or modified up to days before date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be chargedAny cancellation and/or change fees described here are charged directly by the hotel · Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change · Additional Information About the Room You Selected: WiFi is available in all areas and is free of chargePets are not allowedFree public parking is possible on site (reservation is not needed) · Important Information From The Hotel: Upon chephoto identification and credit card are requiredAll special requests are subject to availability upon check-inSpecial requests cannot be guaranteed and may incur additional chargesPlease note regarding the cancellation policy: The 72-hour cancellation window closes at 17:three days before the arrival dayMust be at least years old to check-inThe resort fee includes:• In-room Wi-Fi• Daily USA Today newspaper• In-room local/toll free calls• Limited business center services (outgoing faxes, copies, notary service and boarding pass printing)• Access to cardio roomResort fee is subject to a 12% tax that is not included in the quoted ratePer MGM Grand policy, please ensure the original credit card used at the time of booking is presented during check-in Guests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteedAll children are welcomeExtra beds are not availableAll further older children or adults are charged USD per person per night when using existing bedsThere is no capacity for cots in the roomThere is no capacity for extra beds in the room · Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxPercent Of The First Night May Be Charged Anytime After BookingThe hotel reserves the right to authorize your credit card prior to check-in · If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate

Dear [redacted] Thank you for contacting us regarding your reservation at the Ramada Inn and Suites Lebanon booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your past hotel reservation We contacted the hotel and spoke with Hamel at the Front DeskWe were advised that no concerns were brought to their attention during your stay, and upon check-out the Front Desk asked if there were any problems with the room, and no concerns were statedWe are sorry if you were unhappy with your past hotel stay; however, we are unable to offer a refund or compensation back to your credit card as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

Our documented case history confirms that the consumer’s request number [redacted] was not accepted for confirmation and the credit card was not charged This contract for request number [redacted] was originally initialled on Fri Jun 11:50:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Tue, June 30, Return: Sun, July 5, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: Susan Renee Porter Aircraft: Jet aircraft We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and ***conditions and privacy policy

Hello We have provided a complete and thorough response to this customer's concerns As a result, there are no further options we can offer above what has previously been communicated Thanks

Complaint: [redacted] I am rejecting this response because: Not refunding my money for a service that I did not use because I was refused is patently unfair and customer "unfriendly" regardless of policy/procedureI really don't know if keeping my money is legally acceptable but to me and on behalf of all customers, it is morally unacceptable and based on this situation, it is unfairI am requesting a full Refund of the amount paid for products or services because they were not delivered! Sincerely, [redacted]

Dear MsChestler, Thank you for taking the time to contact us regarding your airline reservation with [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are concerned about travelling due to the recent terrorist attacks in Europe Our ability to cancel or change reservations is governed by contractual agreements with our travel partners, which state that reservations are non-changeable and non-refundableThese agreements are honored so that we may continue to offer the best possible savings to our customersWe have contacted [redacted] to request for an exception on your behalf However, they reiterated that your reservation is non-changeable and non-refundableWe apologize if these restrictions seem unfair; however, we are truly unable to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I made numerous attempts to contact Priceline as advised in a phone message I receivedThe person did not leave a direct number to reach themThey also did not identify themselvesAs I have in the past I spent hours on the phone on hold transferred several timesI was also disconnected and told to call [redacted] The company continues to conduct business dishonestlyJust to recap I was told to get trip insurance so I had nothing to lose if I cancelled tripTo this day their employees continue to promote that "nothing to lose" sales pitch to try to sell insuranceWho will reimburse me ? Not only for the flight and fraudulent trip insurance but the approxhours & dollars of lost time at work over the last year trying to recoup these chargesSincerely [redacted] Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence It is clearly the consumer’s responsibility to meet entry requirementsPriceline discloses the following: For information about passport requirements, please visit the [redacted] website [redacted] What is the Months Validity Rule? The Six Months Validity Rule is imposed by foreign countries, and not by the United StatesIt simply means that your passport should be valid for more than six months before you would be allowed to enter a foreign destinationThis rule is imposed by some of the countries we have listed below Please note that the passenger was denied boarding by the airline, and not Priceline, due to a passport, which would expire within months from departure We are unable to assist the consumer any further in this matter and suggest that the Bureau/Consumer contact the airline directly for any further assistance or questions related to this matter Sincerely, [redacted] Priceline.com

We have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe contract page indicates that the consumer authorized the purchaseWe are sorry that the consumer selected a non-refundable option we are unable to assist the consumer any further in this situation Sincerely, ND’ [redacted] Executive Services

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable and non-changeable terms and conditions of the purchase as well as a Sunday, Aug23, chedate and Monday, August check-out date Check-In: Sun, Aug 23, Check-Out: Mon, Aug 24, Once again, thank you for getting in touch about this Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-11:03: Check-In: Sun, Aug 23, Check-Out: Mon, Aug 24, Night Room >> change dates [redacted] Place [redacted] Downtown [redacted] about | more photos | hotel map | guest reviews | amenities Priceline guests find an indoor pool, free breakfast, free and high-tech touches at the non-smoking [redacted] Place [redacted] Downtown $ $ per night Choose Your Room We've chopped booking fees at this hotel to keep our bottom-line prices lower We guarantee the best possible price on this room $ $ per night -------------------------------------------- King Bed - Breakfast, Free Wifi | + room details Freebies: Special Discount 10% off Freebies: Free breakfast and free internet in room Non Refundable - See Details Room Details: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast $ $ per night -------------------------------------------- Queen Beds - Breakfast, Free Wifi | + room details Freebies: Special Discount 10% off Freebies: Free breakfast and free internet in room Non Refundable - See Details Room Details: Queen Beds Non Refundable Free Wifi:42in Tv:Hot Breakfast $ per night -------------------------------------------- King Bed + Sofabed - Breakfast, Free Wifi | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12:PM on Aug - See Details Room Details: King Bed [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast $ per night This hotel was just booked by another customer at 10:PM yesterday -------------------------------------------- Queen Beds + Sofabed - Breakfast, Free Wifi | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12:PM on Aug - See Details Room Details: Queen Beds [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast Summary of Charges For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of bookingThis new flexible feature is available at the hotel you have chosen x close "Pay When You Stay SM" room This is a "Pay When You Stay" roomThe hotel will bill you the amount shown below at the time of your hotel stay The actual charges for your hotel room are shown in the local currency below Room Cost: (details) avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes: Taxes & Fees: $ We've chopped fees on this hotel You Pay Today: $ Total Charges: Total Charges: $ Best Price Guarantee on this hotel Mandatory Hotel Fee: $null - This hotel fee is charged by property at checkout Total Cost: $ *The U.Sdollars estimates provided are based on the current exchange rateThe hotel will determine the final total Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: MI: Last Name [redacted] Use this name for all rooms Important Information Room Description: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast Your reservation is for night, checking in on Sun, Aug 23, and checking out on Mon, Aug 24, for Room Rate Description: Websaver - Full pre-payment required upon booking Hotel Freebies Details: Special Discount 10% off — Advance Purchase Offer Details Free breakfast and free internet in room Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount • Please note that this booking is being offered to you through our subsidiary, Agoda.com Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Guarantee Policy: Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Additional Information About the Room You Selected: Important Information From The Hotel: All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxThe hotel reserves the right to authorize your credit card prior to check-in Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxIf you decide not to use your hotel reservation you must cancel it according to the cancel policy listed or you may be subject to a no-show penalty charged by the hotelThe hotel may require a deposit on confirmed reservationsDeposit amounts can vary from one night to all nights of the stay or another amount required by the hotelIf your hotel requires a deposit, they will charge the credit card provided at time of bookingIn the event they are unable to charge the applicable deposit to the credit card provided, your reservation may be cancelledPlease contact this property directly for their deposit policy If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate By continuing with your booking, you agree you have read and accept our terms & conditions and privacy policy

Complaint: [redacted] I am rejecting this response because contract clearly stated flexible cancellationOnce I made the reservation on the day of cheand received the confirmation by email, and it said that there is no cancellation, I called Priceline immediately about the discrepancy on their own websiteI would not have booked if the contract did not indicate "flexible cancellation." These words are advertising and because of this I requested that the reservation be cancelled immediately, and also requested that they let the hotel know I would not be checking in [redacted]

RE: Account Number: [redacted] .com Reference# [redacted] According to Mr [redacted] , he purchased a reservation with [redacted] .com Please contact [redacted] .com directly for any assistance relating to purchases made directly with [redacted] .com Website: www [redacted] .com [redacted] Operations Director [redacted] Website: www [redacted] .com E – [redacted] T - + [redacted] M - + [redacted] F – + [redacted] ATTN: [redacted] ***

Complaint: [redacted] I am rejecting this response because:It didn't solve the issue Sincerely, [redacted]

According to the consumer, the $credit card bonus was not applied to the reservation as expected In accordance with the terms and conditions of the credit card offer, the $bonus is provided in a form of a credit in the consumer’s billing statementThe consumer will receive a $credit in the [redacted] statement summaryThe consumer may contact [redacted] Customer Service Team directly at [redacted] ( [redacted] outside the U.S.) for any further assistance I hope you find this information helpful and we appreciate the opportunity to clarify this matter Sincerely, [redacted] priceline.com

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry for any confusion regarding the currency associated to the price of your reservation Bookings made on our site are transacted in US Dollars, regardless of your billing address, unless you manually change the currency from the drop down option at the top right corner of our siteI see that we displayed the price in US$ on your contract pageWhen you initialed the contract and submitted the request, it indicated that you agree to the displayed price of US$ We have sent a copy of this page in a separate email for your referenceIf you could respond to this email and attach proof to show the actual amount you were charged on your card for this transaction, we can attempt to see if any considerations can be made I hope you have a wonderful day Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to read this email I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry to learn about the difficulties you experienced in trying to book your airline reservation through usIt is understandable that you consequently had to book your reservation through a different vendor as we were unable to help you book your request I have personally checked our system and was unable to determine why you had such a difficult experience with our siteWe have worked hard to make our service convenient and accessible for all of our customers, but we acknowledge that there are always areas where we can improve Please accept our apology for the frustrations that you have encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service These actions are not consistent with priceline?s service standards Exceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company We appreciate your efforts in bringing this issue to our attentionWe hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices