Stahl Construction Company

Dear Ms [redacted] ,Thank you for taking the time to contact us regarding your reservation at the [redacted] At [redacted] for Trip Number [redacted] We are writing to let you know that we have received your mail in our corporate office.We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayPlease be advised that the room you were provided is not exclusive to Priceline guests, and you were not able to receive the room you were requesting because it was reserved for time share guests as well.We contacted the [redacted] At [redacted] and they cannot offer further compensation since they already approved a 50% refund of the reservation costYour hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you received met priceline's strict quality standardsWe do feel that this hotel is properly rated through our system and we are not willing to offer compensation at this time.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely, [redacted] **Executive Offices

I understand that you are requesting to cancel this hotel reservationI reviewed your reservation in our system and our record shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refundedI have contacted the property for exception; however, Michelle - Front Desk Clerk advised the same thingShe was asked to discuss your concern with her manager and the same information was providedWe apologize; however, we are truly unable to make any exceptions for youWhen we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur system calculates that you saved USD or 10.00% off of the hotel's lowest published rate available at the time of bookingOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelledI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely,Executive Offices

Our records indicate that a customer service representative spoke with the customer; they no longer wanted to cancel the reservation and they wanted to make certain that the reservation is still activeWe confirmed that we have not cancelled the reservationThe customer was satisfied and had no other concernsWe have also confirmed with the hotel that they did not cancel the reservation on their system so the customer can use it

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the publicWe apologize that the property inadvertently provided this information to the guest and will communicate this matter with the property Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates Again, thank you for the opportunity to clarify

[redacted] I am rejecting this response because: The car was not picked up nor was it returned [redacted] ***l - Dominik was very helpful and even tried to reason with a customer service agent at Priceline He has seen this happen many times in the past He was very helpful in getting us a vehicle but is it was not through Priceline My son in law rented a car under his name and still has it I will not be returned until October 15th The wording you describe is not clear - it was not understood at the time of booking By your response, you are expecting that we have the document interpreted at the time of booking Terrible customer service Sincerely, [redacted]

Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the purchase The purchase selected by the consumer offers the following room description · Room Description: DOUBLE BEDS NON-SMOKING ROOM WITH FREE BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE This checkout page for trip number [redacted] was submitted on 2016-02-12:21: Super Romeoville/Bolingbrook [redacted] FREE Cancellation until 12:PM on 02/18/ Freebies: Free wifi, free breakfast and free parking Check-In: Fri, Feb 19, Check-Out: Sat, Feb 20, Room Type: Double Beds - Nonsmoking Room - Free Breakfast, Free Wifi, Fridge, Microwave - Max Guests Guests: Sleeps up to guests (including children) Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, February 18th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, February 18th and noon on Friday, February 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, February 19th) Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD promo cancel policy rate details Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, February 18th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, February 18th and noon on Friday, February 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, February 19th) Room Cost Description The room cost displayed in the Summary of Charges is an average per room, per night over the length of your stayA complete list of nightly rates for your stay is shown below Double Beds - Nonsmoking Room - Free Breakfast, Free Wifi, Fridge, Microwave Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room Use this name for all rooms I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: DOUBLE BEDS NON-SMOKING ROOM WITH FREE BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Free wifi, free breakfast and free parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, February 18th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, February 18th and noon on Friday, February 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, February 19th) · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundYour credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

Complaint: [redacted] I am rejecting this response because: this is unacceptable that Priceline is not taking responsibility for a company clearly using their nameThis is a runaroundThe resolution was through a company identifying themselves as affiliated with Priceline Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding the rental car portion of your vacation package reservation with [redacted] Rent a Car under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe apologize for any inconvenience you encountered with [redacted] Rent a CarWhen your reserved car class is not available, the rental car company is supposed to provide you with the next highest available car class at no charge Since the rental car company was not able to accommodate you, your rental car reservation was cancelled for a full refund of USD As what you have been previously advised, we are unable to breakdown the charges or provide an itemized receipt for each travel component of your package reservation because we combine special prices together for each component that you purchased into one discounted rateThis discounted rate would not be available if you purchased the travel components separatelyThe total amount of your package is presented to you prior to purchase on your contract page and is visible on your confirmed itinerary I understand you rented another vehicle and had to pay more for your new rentalI am more than happy to check if a reimbursement of the difference between our rate and the rate the new rental car company charged can be issuedIn order to be eligible for the refund of the difference, your new rental must be for the exact same car class as the original reservation and for the same number of rental daysPlease fax a copy of your rental receipt to us at ###-###-####, or you may reply to this email and attach your rental receipt in PDF or JPG formWith your receipt you must also include your name, trip number ( [redacted] ), and a description of the issueWe will review your receipt and contact you within a few business days with a resolution We look forward to hear from you Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Priceline.com is requesting additional information to find the transaction After a thorough search to dig up this request number, the only number I can find of any reference is [redacted] Sincerely, [redacted]

[redacted] I am rejecting this response because: at the time of purchase my ticket was not marked as non-refundable that is why I didn't purchase the trip insuranceThere were other tickets that were non-refundable that is why I didn't purchase those tickets The only thing that was on my ticket at the time of purchase is the following: Airline change penalties and restrictions applyAirline Tickets are non-transferrableName changes or adjustments are not allowed You will be issued electronic ticketsRemember to bring a valid [redacted] with you to check-inFederal law forbids the carriage of hazardous materials such as aerosols, fireworks, and flammable liquids aboard aircraft in your luggage or on your personFor full details on prohibited materials contact your airline or visit the [redacted] Sincerely, [redacted] ***

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe understand that you are requesting for a refund of the additional charge place to your account by the rental car company We further researched your concern with ***They advised that the fuel charge has been refunded since you returned the car with a full tank of gasHowever, the remaining charges are valid according to the signed rental agreement (attached)This shows that you agreed to a vehicle upgrade and we are unable to refund the upgrade feeAlso, the concession recovery fee and state tax cannot be refundedIt is the taxes and fees associated with the charge for the optional upgrade We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The app has a flaw in it as it was supposed to be in CAD as per the coversion by the converter tool Sincerely, [redacted] ***

Complaint: I am rejecting this response because:Date Sent: 8/22/3:03:PM Complaint: [redacted] I am rejecting this response because: while I have been told via email that a refund request has been submitted (and that is great news), it will take up to two weeks to determine whether it goes through Until the refund is confirmed the matter remains unresolved Sincerely, Carolyn [redacted] Sincerely, [redacted] ***

[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Priceline is lying American Airlines told me that if I had booked through them directly, they would have refunded my money [redacted] Neither company appears to be looking out for the consumer

Dear [redacted] We are contacting you today regarding your reservation with [redacted] Car Rental booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, [redacted] Car Rental did not have your reservation when you arrived at the airport so you ended up booking a new reservation with another rental car companyI apologize for any inconvenience this may have caused For us to further assist you, please send a copy of your receipt showing the charges for the new reservation that you bookedPlease send the information as a PDF or JPG attachment via email or send it through fax to ###-###-####Once we received your information, we will review your case further and contact you back for any resolution or update We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence We processed a one night refund for each room for a total of nightsI am sorry that we are unable to provide any additional compensation for the guests stay at the property Sincerely, ND’ [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you wanted us to refund the difference between the total reservation cost you found and what we quoted for your reservationOur sincerest apologies; however we are unable to provide the refund you are seekingThe price difference you are refering to included a fee that is payable to the hotelThis fee is a guest’s responsibility and we are unable to cover thatAgain, we are sorry that we cannot present the answer you wantedSincerely, Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Our documented case history confirms that the consumer contacted Priceline on the purchase date, May 20th advising that the ticket was purchased in error and requested a refund Chat Start Time: 05/20/14:54:PM Chat End Time: 05/20/15:03:PM Log Started Wed May 11:54:PDT [11:54:13] You have been connected to *** [11:54:21] ***: Hi, [redacted] ! Thanks for choosing to chat with us todayHow may I help you? [11:55:12] [redacted] : I need help I just bought a ticket without noticing I click yes! it was a mistake The consumer was reminded of the non-refundable terms and conditions of the selected purchase The consumer again contacted priceline after the departure date requesting a refund due to illness and was informed that the airline is unable to assist post travel Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the purchase We are sorry that we are unable to assist any further in this situation Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Wed May 14:42:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Thu, May 28, Return: Sun, May 31, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Attached is the Credit Card statement showing that I was charged twiceThe first amount is $and the second amount is $ Priceline charged me $for the [redacted] Car rental but when I arrived at [redacted] they charged me also $I am not disputing the $I am disputing $I did not rent two cars I only rented one car and I should only be charged once.The attached credit card statement should be more visible you might need to zoom in to see the charges betterUnfortunately I don't have access to a fax machineBut do let me know if you still can't see the charges on the statement.Thank You

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer requests a refund due to a change in plans and states: Customer’s Statement of the Problem: I booked a hotel room in [redacted] through PricelineI prepaid the room on my credit cardI no longer need the room and would like a refund but they are unwilling to do thatI asked to get a call or get an email from a supervisor and that request was denied also Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable non-changeable terms and conditions of the selected purchase I appreciate the opportunity to clarify this matter Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-01- 12:52: Please Review Your Request Star Upscale Hotel, Tampa Airport West Area Which hotel will I get? CheDate: Thursday, July 2, Check-Out Date: Friday, July 3, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Fitness Center, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy