Stahl Construction Company

[redacted] reached out on 8/to the customer [redacted] contacted the hotel to request an exception to the cancellation policy, but the hotel advised that the reservation is truly non-refundable [redacted] reiterated that the reservation remains non-refundableSincerely,Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that your reservation was booked for the incorrect city locationWe apologize if we were unable to provide the option to changeWe confirmed that you were able to use your reservationPrior booking, we stated that once your request is submitted, it cannot be changed, cancelled or refunded We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

HiPlease see the response below that we sent to our customer Thanks [redacted] *Thank you for contacting us regarding your hotel reservation with the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you would like to cancel this reservation for a full refundWe have reviewed your reservation details in our system and verified a cancellation was completed on your reservation, and a full refund in the amount of USD was issued back to your credit card on Feb15, Thank you for your emailI hope you have a wonderful day, and please feel free to email us again if you need anything else Sincerely, [redacted] Executive Care

Complaint: [redacted] I am rejecting this response because:I checked out of the room I returned the key to the front desk and stated I couldn't stay there because of the fumes in the room I also have documented pictures of the soiled furniture and the overall uncleanliness of the room The gentleman who worked the night shift informed me that they had common complaints from Priceline customers He also stated I should refute this charge on my credit card and I should be reimbursed This hotel is proving to be lacking in honesty From the pictures on Priceline to the non-documentation of my check out People deserve a safe room( in regards to the toxic fumes) and a clean room I've attached photos of the provided room Please compare this to the photos on Priceline Please note the stains on the fabric chairs, cigarette burns on the toilet, moisture issues from the ceiling and the burnt out outlets Also the furniture was represented on the website as much nicer Thinks that can't be photoed is the non functioning phone and the smell ( which caused coughing and headaches) I can send more photos, but I reached my max allowance This hotel was not fit for occupation, and their only solution offered was to inhabit the room for hours and then see if they could replace me Sincerely, [redacted] (DisclosurePictures would not upload I can resend, but I can't send photos with them)

Please accept our apology, our agents advised you that your Trip Insurance is non-refundable, travel Insurance can also be refunded within 24hrs of purchaseOur accounting department has processed the refund of 57.04USD on January 23, Refund is processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business daysYou may want to try our Hotel ExpressDealAs a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express DealCoupon Code: [redacted] The coupon will provide a discount of 20% on your next reservationThis valid only on Express Deal® hotel stays and will expire on October 31, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsThank you [redacted] for taking the time to notify us of this situationWe look forward to serving you again soonSincerely,Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter and we have again contacted Singapore Airlines on behalf of the consumer [redacted] s has advised that a refund in the amount of $959.30, which represents the total amount due for the unused portion of the round trip ticket, was processed back to the credit card used to purchase the ticketThey advised that the consumer should allow approximately 7-days for the refund to appear Sincerely, ND’ [redacted] Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for the reservation because the hotel you received is not pet friendly We checked our records and verified that pet friendly hotel was not guaranteed for your reservationThe reservation that you purchased is truly restricted which is non-cancelable and non refundableThis information was provided on your contract page prior to booking As a gesture of goodwill, we made a one time exception to cancel your reservation and processed a full refund of USD back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

HelloPlease see the reply we have sent our customer below ThanksDea [redacted] We are contacting you today regarding your airline reservation for Trip Numbe [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesPer your request, we have contacted Ethiopian on your behalf, and they have approved our request to refund your ticketsYour refund has been processed to the original credit card used to purchase your tickets A refund request for $$1,was submitted today, November 29, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: My trip # is [redacted] Sincerely, [redacted]

[redacted] I am rejecting this response because: [redacted] made my parents chea carsize bagThey did not take additional chebagsThere were cheand carry on bags.I am attaching the pictures for your referencePlease see two identical bags of which one was made to cheinstead of allowing two bags (per passenger as a carbag).Priceline and [redacted] should investigate further and not just review the contract documentsWhat I am requesting here is reasonableSince my parents could not communicate well in English [redacted] airlines took advantage of the situation.Please assist me with this investigation.Regards, [redacted] Sincerely, [redacted]

Dear [redacted] We wanted to take this time to contact us regarding your reservation at the [redacted] San Diego Downtown booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concernAs we understand, you are requesting a refund for the reservation as you were not able to check in right after making the reservationWe are sorry to hear that you did not use the reservation and have reviewed your concernWe see that you booked one of our restricted reservations and asked to check in right away, prior to the hotel allowed check in timeWe are truly sorry if you were not able to check in during the hotel's check in time and it is at their discretion to allow a customer an early check inThe room was available for the night of the 17th as you had booked if you were not able to use the reservation we are truly unable to issue a refundOn the contract page provided prior to purchase it stated, "Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed." We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely,Bryan B [redacted] Executive Offices

We are contacting you today regarding your reservation at the [redacted] Hotel booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you need rooms for people We understand your concern regarding your reservationWe stated during the booking process that all rooms will accommodate up to adults and requests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineThis information was provided on your contract page prior to booking The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableI apologize; however, if you are raveling with additional people, hotel reserves the right to charge extra or require additional rooms We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

We have researched this matter fully and there is no additional options we can offer the customerPlease close out this case

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] - [redacted] *nder Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refund since you did not feel safe staying at your confirmed hotel I have reviewed your reservation and determined that you selected an offer to book your hotel in the [redacted] - [redacted] areaI reviewed the location of your confirmed hotel and verified that it is within the shaded area of the map that we presented for the [redacted] - [redacted] areaUnder circumstances, your reservation is non-refundable However, we were able to get approval from our hotel partner to make an exception and process a full refund A refund for USD was issued today, July 18, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is not satisfactory that four agents plus one executive complaint response did not have this explanationWhy would it take so many tries to explain a price difference? Very bad service Sincerely, [redacted]

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your rental car reservation with [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern that the type of car you reserved was not available when you arrived at the counter, and the actual type of car you were provided was a Standard Car We have contacted [redacted] Corporation to research regarding your concern, and they advised that they will go ahead and process a $refund as compensation We appreciate that you have taken the time to share your experience with us I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

[redacted] We are contacting you today regarding your reservation at the Q [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to change or cancel your reservation because you read bad reviews about the hotel and the price that you paid is higher than the published rateWe apologize for any inconvenience this have caused We see that your issue has already been resolved by one of our Customer Service representativesYour reservation has been canceled for a full refund of USDThe refund will be processed back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

We carefully reviewed your reservation and we apologize for any inconvenience it has caused youWe are working hard to make our site convenient and accessible for all of our customers, but we acknowledge that there are always areas where we can improveI have submitted the refund request today for the amount of USDand may take 5-days to be processedOnce refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your accountIf it isn't there after few days, we suggest you contact your bank Thank you for your time and we hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you intended to book a standard car however, received a reservation for an economy car We have reviewed your records and verified that the reservation confirmed is what was submitted during the booking processPrior to booking your reservation, we provided you with a Contract Page to review and initialThis contract allowed you the opportunity to review the details of your request, including the car type For your reference, a copy of the contract page has been sent in a separate emailAside from details of the request, the contract also has the terms and conditions of your reservationIncluding the information that the reservatrion cannot be cahnged, cancelled or refunded We did see your request to upgrade your reservation for an additionale fee of $per day plus taxes and feesWe submitted your request for an upgradeUnfortunately, the request was not accepted due to unavailabilityYour credit card has not been charged for the upgrade requestUpgrades are not guaranteedAlthough we provide the available higher-class car types, and the additional price needed to purchase those types, they are still subject to availabilityThe number of cars available usually decreases as time passesIn cases where we are not able to secure a reservation, the rental car company does not give us a specific reason as to why your offer was not accepted We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices Economy $ USD/day ? x ? x Bidding on a 3-days rental ? About taxes, fees & rental policies ? Request Additional Equipment ? Is the driver age or older? ? Driver name & billing name are the same [redacted] Economy Chevy Spark or similar You will get one of these rental car brands Rental & billing summary Price Breakdown Rental: $USD (X $) Taxes & Fees: $USD Total Price : $USD Pi Fri Apr 10, @ 1:00pm [redacted] Drop-off Mon Apr 13, @ 12:30pm [redacted] Driver & contact info Sign in Tell Us Who's Driving - Must match photo ID [redacted] Please indicate what the driver will provide for the refundable deposit required at the rental counter: Billing Info Credit Card XXXXXXXXXXXXXXXX Review & Book Sign in Yes Credit Card The credit card presented at the counter must be in the primary driver's name The amount of credit required depends upon car type, rental period, and option items ? Debit Card The debit card presented at the counter must be in the primary driver's name United States ? ? ? ? ? Expiration Date XXX Usually found on the back of your card Send me email deals Init ial Here t o Accept ? HF are accepted PLEASE SCROLL TO READ Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used If your offer is accepted, we will immediately lock in your reservation and charge your form of payment If your offer is not accepted, you will not be charged Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy ? ? Cancel Sign the Contract Due Now $USD

Complaint: [redacted] I am rejecting this response because:It does not say that you only guarantee the amenities listed in the pageThis, with the description caused me to purchase this packageLike I previously stated that if you guys would have not made it seem like this hotel would have a casino then I would have never purchased this packageHowever, since you guys did so I should be entitled to a full refund Sincerely, [redacted]