Stahl Construction Company

Complaint: [redacted] I am rejecting this response because:.I gave you all the information you requestedPhones numbers of surgeon, doctors and hospitalI understand your policesHowever, a $refund of a $fare is an insult to a regular customer who has a Priceline credit card, in good standingThis is totally wrongPreviously, I have never cancelled a flightI have never purchased flight insuranceWith my past flight history; I have never needed those servicesI asked if those monies could be utilized for a future flightNo cooperation from youI had serious surgery on my spineI cancelled as soon as I received a surgery dateThis is extremely poor handling of a customer who had a good intentionsIf this measly offering is the best you you can do, I will tear up my credit card, contact the local media, and never do business with you againThis is a lose-lose situation for your companyI lose money and the tickets are sold elsewhereVery shabby business practices from a large companyIt is unbelievable that you would treat a customer like this[redacted] Sincerely, [redacted]

I have received the consumer’s additional commentsUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Sincerely, ND [redacted] priceline.com

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the hotel was unable to accommodate the consumer’s reservation Priceline offered the consumer the option to receive a full refund or, re-accommodate the reservation at an alternate property -The [redacted] ***The following correspondence was sent to the consumer concerning this matter Dear [redacted] ***,Thank you for using priceline.com for your recent hotel reservationOur records indicate that your reservation for request number [redacted] was booked at the [redacted] NEAR [redacted] The [redacted] NEAR [redacted] has informed us that they will be unable to accommodate your reservationWe can, however re-accommodate your reservation at the [redacted] ***.The [redacted] is located at [redacted] , [redacted] ***.Their phone number is ###-###-####.Your new confirmation number(s): n/a.The [redacted] is a star level hotel, in the downtown area.If you would prefer to cancel your hotel reservation you may do so as long as you contact us hours before check in date.If you have any questions, please contact our customer service department at ###-###-####.We do appreciate that you can choose from a number of services with priceline.com while planning your travel needs.Sincerely,The Priceline.com Customer Relations team

Thank you for taking the time to contact us regarding your hotel reservation at the W New York for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for We work really hard to avoid any confusion when customers use our website, including the appIn order to book a reservation, we require that you review your reservation details, including the Summary of Charges and the terms and conditions, prior to booking your reservationIn this instance, our records show that the information was reviewed and the request was submitted for bookingBy submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated and all information entered is correct Our apologies that we are unable to provide the refund you are seeking For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund or compensation for your past airline purchase We reviewed your concerns and verified that at the time of purchase, you were shown the Codeshare on both the departure and return flight We contacted [redacted] and verified your tickets were used in full We are sorry if you are unhappy with your past airline ticket; however, your ticket is non-refundableWe are unable to issue a refund or compensation as requested Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help in this matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I already know that the purchase was made with [redacted] .com but when I went to the Revdex.com site for this business, it directed me to priceline.com I have already had multiple conversations with personnel at [redacted] .com over a month period with NO RESOLUTION I am not interested in staring the process again as they have been unable to do ANYTHING That is why I have come to Revdex.com Please advise as to how I should proceed Sincerely, [redacted] ***

I understand that it can book up and no longer be available but then the offered price needs to be removedIt was left up for several days even though it was impossible to be bookedA few hours I understand but not a few days Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the name of the booking service I used on Priceline is "Name Your Own Price"It isn't "Name your own price but maybe pay more and have no way to cancel that"Mandatory charges should be shown to bidders before the bid is accepted and final/not-cancellableIt was no secret that this hotel charges a mandatory hotel feeThey should not have been an option for Name Your Own Price for that reasonI have booked rooms using this feature on Priceline for years and have never encountered mandatory fees beforeA search of news coverage on this topic shows that they are becoming increasingly prevalent and Priceline should modify it's service to make customers more aware of them in advanceSeveral stories by major news outlets have reported this as a customer issuePriceline should take leadership on insuring their users are aware of these fees and allowed to withdraw a bid because of them Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they make their own role to get my money now they wrote me when I called to cancel my ticket there was fee I didn't pay , no one told me anything about fee.they are trying to take advantage to get my money I don't know with how many more people they did it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because the hotel I was placed in is not advertised on their site as being in the [redacted] ***When you filter the available hotels for [redacted] the hotel I was placed in does not appear as an optionThe hotel not only doesn't appear as an option but it also is listed in a completely different areaThe shaded area provided for the Hollywood Beach area in the Express Deal falsely advertised the hotels being offered to be in the Hollywood Beach areaThe shaded area includes more than Hollywood Beach Sincerely, [redacted] ***

A refund request has been submitted for reviewWe will notify you about the status of your request within the next two weeks If you have any questions, please feel free to reply to this e-mailYour Refund Request information is listed below for your reference: Case number: [redacted] Product: Rental Car Trip Number: [redacted] Thank you for your patience while we review your request Sincerely, The priceline Customer Service Team

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We verified that the rental partner is considered an airport locationWe spoke with [redacted] at the [redacted] Rent a Car [redacted] Airport location and were advised that [redacted] is located miles from the airport and offer free shuttle serviceWe are sorry if the consumer is unhappy with the off-site rental company location; however, the selected reservation is non-changeable, non-refundable and non-transferableWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Page for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are not happy with the hotel you receivedAs I understand, you felt the star rating assigned to your hotel was not accurate The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal programKeep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] [redacted] [redacted] In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline Scorecard You can review the Overall Rating as well as real traveler?s reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet Priceline's strict quality standards Under circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelledI have reached out to our hotel partner and they are currently allowing a one-time exception They are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possible, at least days before your chedate After that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Saturday, April 16, If you wish to proceed with the above option, please reply to this email with your decision I apologize for the inconvenience and look forward to hearing from you soon Sincerely, Berna A [redacted] Executive Offices Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Complaint: [redacted] I am rejecting this response because: I have used priceline before few times, and I have never had to pre-pay any reservation I have made beforeI usually don't get charged until the day I check into the hotelBecause of your single transaction and your inconsistency, I was charged with [redacted] ***s feesMy account is still in negative balance, due to this single transactionI will provide proof from the bank stated all of these things occurred after that unauthorized transaction Sincerely, [redacted] ***

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that the consumer was unaware that she/he was making a purchase or that the credit card would be charged for the purchaseThe important information on the consumer’s contract page states: “Your credit card is charged the total cost above at time of purchase.” We are sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist the consumer with a change or a refund Sincerely, [redacted] priceline.com

We are contacting you today regarding your reservation [redacted] - Manchester booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to cancel your reservation because the hotel you received doesn't have a pool We checked our records and verified that your previous requests were not accepted because we could not find a hotel willing to accept your offer priceWe also verified that pool was not guaranteed for your reservationThe guaranteed amenity was provided on your contract page prior to booking The reservation that you purchased is truly restricted which is non-cancelable and non-refundableHowever, we called the hotel to request for exception and they agreed to cancel your reservation If you would like to proceed on canceling your reservation, please contact us directly at [redacted] as soon as possible and before July 27, 2017, because no cancellations will be allowed after this timeThe Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to send us an e-mail We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting the hold be released from your account We reviewed your reservation details and confirmed our Customer Relations Representative contacted your bank and spoke with Chris who indicated that the hold could be released; however, you had to be released from the callOnce you gave consent to release the call, the bank was able to release the hold from the accountWe are sorry for any inconvenience it may have caused to have the authorization on your account Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Priceline lied and said they gave the lowest price when in fact they didn't because the hotel gives the best lowest price and Priceline knows it.I consider that to be advertisement from Priceline.If the hotel price is $and Priceline is $748.00, how can Priceline say they are giving the lowest price, that's advertisement Sincerely, [redacted]

Dear Mr [redacted] , We contacting you today regarding your reservation with [redacted] Rent-A-Car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that the rental counter is not at the airport and they had no mid size cars available when you arrived at the rental counter We reviewed your reservation and verified that the location you selected is not at the airportWe provided the rental counter's address on your contract page that you reviewed and initialed prior to booking We also stated on your confirmation email that the vehicle will be picked up at [redacted] [redacted] ***We also advised on your confirmation email that you need to contact [redacted] Rent-A-Car directly for any questions regarding your reservation and provided their phone number The reservation that you purchased is payable directly to the rental car company and they only charge your card when the car is picked upIf there's no cars available, you will have to rent a vehicle from another companyWe apologize; however, we will be unable to process a refund for your reservation For your reference, we sent a copy of your contract page on a separate email We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices