Staples, Inc.

We apologize for the inconvenienceThe order the customer placed was cancelled due to an out of stock statusThe order was received and processed successfully, however, in an attempt to arrange for delivery, the item was out of stockNo substitutions were available for the item and the item is no
longer available for sale

[I have read the response from the Staples President and have further comment on the issueThe number I submitted in my complaint was the rewards number I received the day of the ink recycle transaction, August 29th, It took 7-calls; hours of hold and wait time; speaking to foreign customer service rep's who had no idea how to assist me in receiving my rewards; and going to the store times while burning gas to do soThe rewards were not found until it made it to the desk of the President of the company, which in my estimation is ridiculousAdditionally, the ink rewards on my receipt and that were processed to me were not the full that I gave the customer service repIn short, the President of the company, saw fit that my time and gas were wasted; my rewards remained short; I had to go all the way to the President of the company for my rewards; and the customer did not get his meager request met for compensation of the experienceAs such, I will never shop at Staples again, and will give my business to the competitionI will also relay my experience to the State Attorney General's Office, and whatever news outlets are willing to listen to this story. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You clearly are not understanding the issueNothing was returned from our possession to the store'sI attempted to make a return the date that I filed this complaint after discovering we do not in fact need the items that were purchasedI called customer service as requested and was told a courier (not ***, not ***, not ***) would come pick up the package on Monday, January 18, That package has yet to be picked up from the conciergeThe fact that you have not mentioned any of this in your response or emails is a testament to the fact that you do not have a handle on the situation. I want a *** or *** label to be sent to me via email with return authorization to send this back in a way that can be trackedThis is absolutely unacceptableThis has now gone on another days for no reasonYou have pulled the receipts and can see that the order was purchased, returned, and REPURCHASEDThis was all done before we had any items in hand as this was an ONLINE order via the KIOSK in-storeNo merchandise exchanged hand in storeThe purpose of this complaint is to have the actual merchandise returned and receive credit back to the card used for purchase.
Regards,
*** ***

Staples apologizes to the customer for the inconvenience they experiencedAs of 12/the item was reshipped and is expected to be delivered to the customer's local store no later than 12/

Staples apologizes for the inconvenience the customer experiencedHowever, because this item was while supplies last and a special buy item, we are unable to honor the sale price because the item was out of stock

Staples apologizes for any inconvenience we may have caused to the customerAt Staples, our goal is to provide our customer with quality printed products and servicesWe deeply regret that we did not meet these expectationsRest assured, senior management will speak with the associates involved
to ensure the finished product our customers receive is of the utmost quality

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I can wait for daysI reject this response just to keep this case open
Regards,
*** ***

Staples apologizes for the customer's inconvenienceWe have submitted the suppression request and the customer's mailing address is being removed from the mailing listPlease be aware that there could be some residual mailings that we are unable to stopAgain Staples apologizes for the customer's
experience with this issue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Your last response did not explain any of my concerns and simply copy paste your first responseYou just discarded your customer's responseI have read through the terms and conditions and I did not see a place indicates items showing in stock do not guarantee to shipAttached is my confirmation email not only confirming receipt of my order and confirm arrives in store by Tuesday, January 10, 2017.Obviously it is your system's fault that did not reflect the stock condition correctlyPlease do not misinterpret your ownterms and conditions to mislead consumersYour are such a big companyYou should recognize this is your system's fault and please do not complain consumer did not read your terms and conditionsThere are many other ways that you can explain and resolve the issue much better.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHowever, if I do not receive the $credit to my credit card within business days as promised, then I will re-open this claim
Regards,
*** ***

Staples apologizes for the inconveniences regarding the rebate cards. The customer is being mailed two new cards within 7-business days to an updated address provided on the same day this was submitted to Staples

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]They have not made any effort to resolve the situation; they don't deny the facts, but they refuse to acknowledge that their processes within the store have caused me financial harm
Regards,
*** ***

After an order is placed, stock availability is then checked to see that the item can be fulfilled and sent out to the customer for deliveryUnfortunately, the stock check is not in real timeDuring preparation for fulfillment, that's where it was revealed that this item was not available for shipping. This is also true for in store availabilityThe stock shown is an estimate, and it not reflective of the real time stockWe have shared this with our internal teams in an effort to have this addressed so that better stock reporting is available

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have attached two screenshots, one of the *** Pro at Staples, and one at the competitor's who no longer has one available for the price they had at the time I spoke with your representativeThese are the same manufacturer's part number
Regards,
*** ***

Staples apologizes for any inconvenience we have caused the customerWe have issued a price match at 110% to *** current price of $for a difference of $The customer paid $for the order after couponsWe have issued a full refund of $back to the customers credit card
and sent a $coupon for the difference

Staples apologizes for the inconvenience the customer has experiencedUnfortunately, the *** prepaid card is not considered a Gift Card under the state lawsIt is a "General Use Prepaid Card" as defined in their state lawAs a goodwill gesture, we have issued the customer a $gift card

Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer directly in regards to misinterpretation of quantities per kitThe customer accepted a $ courtesy coupon to be emailed to her for future purchases with Staples

Staples apologizes for the inconvenienceWe have researched the products and determined that the two do not have the same model numberOur Price Match Guarantee indicates that "The item must be identical, including model number, components and U.Swarranty." The full Price Match Guarantee can be
viewed at the following link: http://www.staples.com/sbd/content/help-center/pricing-and-promotions.html#10003...⇄

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***