Staples, Inc.

Staples apologizes for any inconvenience we may have caused the customerAs the products were marked clearance, pricing is applicable to on-hand inventory onlyWe will be unable to individualize the policy and cannot price match to the local clearance price per our Price Match Policy

Staples apologizes for the inconvenience the customer experiencedAs per our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherUnfortunately, we are unable to replace the order as the item was while supplies lastThe pending authorization on the customer's account will drop off within 3-business days

This is regarding previous complaint ***Staples has once again failed to live up to their promisesI received no replacement chair, no phone call, nothing I want my replacement chair or a full refund by the end of the weekWorst customer service ever
*** ***

Staples apologizes for the issues the customer experiencedThe remaining past due amount of $has been credited to the accountThey can expect this to reflect on their next billing statement

Staples apologizes for any inconvenience the customer has experiencedWe have advised the customer that the rebate card did not have any fees that were deducted from the amount paid out and amount paid out was as indicated by the mail in promotion which was for $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The rude treatment by the store manager saying I was being unreasonable and time I have spent to resolve this issue calls for a complete refund of $69.99, the claims of Staples easyrebates should be stopped as soon as possible there should be no more claims of easy rebates by Staples, I believe it is scam
Regards,
*** ***

Staples apologizes for the inconvenienceWe have been in contact with the customer and have offered to refund the warranty that was purchasedThe customer acceptedThe computer itself has already been refunded outside of our return windowWe advised that the check for the ***
warranty would arrive in business days

Staples apologizes for any inconvenience caused to the customerThis complaint is for Staples CanadaWe do not handle Canadian complaints in the USWe have forwarded all of the information to our Canadian contact to reach out to the customer for resolution

We confirmed with our store management that the package would have left our store by the following Monday by ***Since the label was created by ***, the *** dispute would need to continue on their endWe apologize for the inconvenience and appreciate the feedback

Staples apologizes for the inconvenienceWe have communicated with the store's Senior Management Team about the issueIt was made clear that the only time associate's are to ask for identification is if signature on the back of the card is not clearly legible or not signed at allWe also
explained this procedure to the customer as well

Staples apologizes for the inconvenience the customer experiencedThe item did have a typographical error on the website which caused the wrong description to be presentPer Staples terms and conditions, while we make every effort to provide accurate information, inaccuracies or errors may occur,
including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged

Staples apologizes for the issues the customer has experienced*** has denied the claim due to insufficient packagingDespite the customer purchasing insurance, the claim will not be paid as it did not conform to the shipping guidelines *** has setThe customer has been notified of this
previously

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

We apologize for the incorrect price charged on the faxes sent in storeWe verified the amount charged with store management and, as a courtesy, refunded the full $cost of the service for the inconvenienceWe appreciate you shopping with Staples as a long time customer

Staples apologizes for the inconvenience the customer experiencedA credit of $was issued on 03/back to the customer's method of payment on the order

We apologize to the customer for the inconvenienceWe tried contacting them via email and left a voicemail as their purchase is within the price match policy of days and can be issued a credit of the differenceWe have communicated this to the store as wellAs of this response, we have not
been contacted backShould the customer reach out to us, we would be more than happy to assist them

Staples apologizes for the inconvenience the customer experiencedThe store has replaced the customer's screen free of charge

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] NONE, I REPEAT, NONE, OF THE PHOTOCOPIES WERE COLORTHEY WERE ALL BLACK AND WHITE, x BILLSIF THE CASHIER RANG THEM UP AS COLOR, THEN STAPLES NEEDS TO RETRAIN THEIR EMPLOYEES. EXPLAIN TO ME WHAT "EXPRESS GUARANT" IS WHICH SHOWED UP ON THE RECEIPT AND I WAS CHARGE CENTS? I DO NOT AGREE WITH YOUR ANSWER AND WANT THE ABOVE EXPLANATION ADDRESSED.
Regards,
*** ***

We have received the ad indicating the model the customer was looking to purchaseWe have researched further, and as previously stated, that model is no longer offered in our storeWe tried locating a similar model with similar specifications, but could not locate one within the same price range. We apologize that the customer was not able to secure that model computer due to the experience they had explainedWe would be unable to grant compensation in the disputed amountWe have made the situation known to members of the store's senior management team, and it will be addressedFor the experience, we had issued the $Staples Coupon that they could use on a future purchase with us

We apologize for the inconvenience we may have caused with the *** Flash Drive the customer was looking to purchaseAs it turns out, due to a typographical error the item that was ordered was incorrectly advertised at a price of $The actual price for this item is $Due to this
typographical error, the order was cancelled and is not able to be fulfilledPer our posted terms and conditions Staples is not liable for printing and typographical errorsDue to this we are unable to grant the request to receive the item at the $price