Staples, Inc.

Under most circumstances, Staples will honor a return without a receipt. However, in this case, Staples is reserving the right to deny the return as stated in our terms and conditions

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples position on the matter remains the same. We would not be providing other customer's personal information.

Staples position on this matter remains the same and we consider the issue closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It is obvious that Staples Inc not only offers no resolution but it seems to employing this tactic to not pay our a rebate. Please see the attached postcard that lists the tracking number and the phone number on it. I wasted 14 min of my life dealing with this issue, yet the company insists I spend more time and money ( my cell phone minutes on time limited plan) to chase. It is a modus operandi and not pure incompetence. I will take the matter with AG office of my state and if there is still no response will file a criminal complaint with local PD on this issue. 
Regards,
[redacted]

Staples is required to collect sales tax on applicable items in accordance with state and local laws. During the checkout process, the order confirmation and packing slip will reflect an estimated sales tax. Final sales tax may differ from this estimated amount, which depends on several aspects...

including the item purchased, the destination of the order and, where applicable, the location from which your order is shipped.

Staples apologizes for the inconvenience. The account number the customer provided is under the company. The orders the customer placed used that number. The purchases would be reflected on that account. In order for purchases to be separated, the customer would need to create a whole new personal...

account. We would be unable to modify the account to be under the customer's email address.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I did not receive an email, and went out of my way to pick my order up at the store (which had been cancelled).  If you have something on your website, you should honor it.  Very poor business practice.]
Regards,
[redacted]

We apologize to the customer for the misinformation and confusion. We have issued the $117 rewards coupon to the customer as a one-time courtesy for the inconvenience.

I received the response from my complaint about Staples [redacted] in [redacted].  While I appreciate the token payment of $25, it hardly recognizes the difficulties I had with at least four employees of that store.They did not provide adequate customer service.  There are...

training issues that needed to be addressed.Rudeness, impertinence, incompetence, defensiveness, anger and refusal to wait on me do not constitute good customer service.Again, I would not recommend that store to anyone.

Staples apologizes for any inconvenience the customer has experienced. The customer dropped off his computer at our store and he had a prepaid label from [redacted] using [redacted] as shipper. Staples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to [redacted]. Usually we do not partner with [redacted] for shipping. While the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this time. Customer claims he paid $15 for shipping however no receipt was produced by the customer or could be found in our receipt database during the time period. Therefore no compensation can be provided.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, we are unable to ship the ink to the customer at no charge. The local store has agreed to return the ink and refund the customer.

We certainly want to help you with this situation . Please contact us [redacted] and reference your first and last name. We look forward to help you.

We apologize for the inconvenience we may have caused. We have reviewed the terms of the program and it states that a replacement chair or settlement of the purchase price can be pursued. Since the warranty provider is issuing the customer a credit of the purchase price, we have compensated the...

customer the additional $100 via Staples e-GiftCard so they can purchase a replacement chair. The customer can expect this to arrive within 24 hours.