Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the confusion with this promotion and issued the customer a $Staples Coupon for the misunderstanding

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Upon discovering that the refund had not been made on 10/30/for a cancelled special order made on either 9/or 9/(I have receipts that reflect both dates for this transaction), the funds should have been returned to the card in question IMMEDIATELYI am not sure why Staples is unable to physically refund a cancelled order at the time, but the fact that we had to track this FAILED refund down a month later, and Staples had no intention on returning our money unless we found they had not done so, is criminal in my viewFurthermore, the special order was paid for with the purchaser's card, not my own, as I was going to reimburseThis person put my name down for the pickup, and somehow that has translated into this being my actual purchaseThe only thing I wanted from Staples that evening was purchased, brought to me and reimbursedThe "special order" was cancelled immediately, as I did not need that item, but upon asking about it at the store, the employee added it onto the sale as a special orderThe person buying the labels for me went along with it, not knowing what a fiasco this would become, and assuming for the last month that this money had been promptly refunded to their accountThe failure of the *** Staples to promptly refund this $$, caused this persons account to become overdrawn and to be charged am overdraft fee for every transaction that went throughYou wouldn't think you withholding$from this account would cause this, but it didThat is why sending ME a check, more than one month later after we tracked it down is NOT GOOD ENOUGHYou owe the cardholder an apology and reimbursement for the overdraft fees that were incurred due to Staples negligenceI will pass the $coupon code onto someone who is willing to use Staples servicesI am posting on social media everyday until this is resolved to my satisfaction]
Regards,
*** ***

Staples apologized to the customer for the inconvenience. We informed the customer that unfortunately due to the fact that we have switched vendors for our copy needs we no longer have any access to previous files. We have also advised that a letter was sent out January 2016 to notify customers of...

our upcoming change.

Staples apologizes for the troubles we may have caused the customer. Our records indicate that only one other order besides the successful order was ever accepted and confirmed. That order number is [redacted]. This order was cancelled, and the credit was released from Staples. Depending on the...

customer's bank, it can take 3-5 business days to have that amount reflected in their account.Order number [redacted] was successfully placed, processed, and delivered. At this point, there is no further action required. We will review the issues the customer experienced with out Technical Team to ensure a consistent experience.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . It’s just a formed response. I cannot see any sincerity. First I still did not get answer about the reason for order cancellation. Second I contacted several times and get rude response. Customer agent transferred me around different department and cost me several hours. Time is invaluable. I did not expect another 7 business days waiting without promise or any guarantee. Last it’s gift card there is no bank issue involved. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...

satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I would like a much better explanation than "fraudulent activities". I want proof of any suspicious activity and demand a new account to be open. I would take these accusations very serious and contact an attorney if this is not resolved.  
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the rebate was submitted incorrectly and there were numbers that were transposed incorrectly. We have resubmitted the rebate and it is processing for a $43 prepaid [redacted] card. Please allow 4-6 weeks to receive through...

the mail.

We have placed new order for customer order#[redacted] we are awaiting contact from customer for method of payment we have put the pricing down to the $299.99 pricing and taken an additional $25 off order. We continue to reach out to customer to get method of payment as phone# listed is giving busy...

signal and we have communicated via Email with customer.

I spoke to a Staples rep today who stated the charge was cancelled by their fraud...

department. She stated the purchase was made online and was to ship to Brooklyn, NY. She would not give me the complete address, although I advised her she would need to share this information with the attorney general of [redacted] Police Department.
Regards,
[redacted]

Staples apologizes for any inconvenience. The customer's method of payment could not be charged as we do not accept cards issued outside the U.S. The customer was advised of this and we invited them to shop in store with a valid method of payment. We would be unable to match to the Black Friday...

pricing.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I appreciate the refund but  my other request is to have the computer repaired to the level as when I brought it in. I have written back to their corporate office with assurance in this matter.sincere thanks for the quick response.[redacted] 
Regards,
[redacted]

We apologize for the trouble the customer was subject to in store. The customer was advised of how the promotion worked and a $15.00 Staples Coupon was issued. We have provided feedback to the store's senior management team regarding the in store experience.

Staples has apologized to the customer for theinconvenience that she experienced. We have placed an order for for the customer to receive  one of the free items, [redacted] Office 365 and we are issuing a check for$59.99 for the other item of the adapter that is out of stock. Again, Staples...

apologizes for the customer's experience with this price match.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The store did NOT agree to refund me $149.99. The manager told me he needed authorization and referred my Feb.17, 2015 letter to your office for that authorization of a refund. After waiting 3 months I wrote your CEO. You said that the store agreed to that a month later so I wrote you clarifying this and other details you had wrong. After not hearing back for 3 more months I wrote you again accepting the $149.99.After still not getting authorization from you after 4 more months, I wrote your CEO again. Two weeks later you finally gave that refund authorization but once again repeated falsely that the store agreed to refund me.So one year after my request you state "We always enjoy hearing from our customers ...when they offer the opportunity to correct a situation and regain customer satisfaction." So you enjoy making me work up several letters over a one-year period. I cashed your authorization for $149.99, part of a lost value of $4,866.99, thus accepting this paltry settlement for your "valued customer."I want the Revdex.com in Marlsborough, MA that I copied with my Jan. 19, 2016 letter, that I am NOT a "satisfied customer."  Revdex.com - refer to your "complaint # [redacted]."
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .  I would like to keep the complaint open until Staples satisfies their promise.  They have not yet satisfied their obligation.  They are a very unethical organization and I don't think that they will follow through on their obligation.  Even if they satisfy the rebate, there is no compensation for my time and effort in getting them to comply with what they promised.
 
Regards,
[redacted]

After reviewing the situation, we have granted a refund to the customer's method of payment for the disputed amount. This should reflect on the customer's account within 3 - 5 business days. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples is a business that does not stand behind their word or their product and the public should know about this.  This is NOT the way to get return business and obviously we, along with our catalog of clients will take our business elsewhere.  This may actually turn into a lawsuit.  Thank you very much.
Regards,
[redacted]