Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Attached is the pickup confirmation email from store which means item was available for pickupThe order was cancelled by some greedy store employee,I need explanation
Regards,
*** ***

At Staples, we assist in the process of filing a claim with ***Unfortunately, the claim is not filed "with" Staples but rather with ***They are responsible for sending out the settled paymentStaples will not be compensating for the lost package

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
to the day I get the item that was offer to me VIA email I have to reject the offer,,,, they never stated to me that it would take up to days to get the screws for the chair,, I did look onto the site and the same chair I have they are still selling them ,, they could of pulled one off the shelf and give me the screws they did not, and I feel that a person SHOULD NOT have to get a rewards card to have the warranty for any item that is boughnt

Staples apologizes for the inconvenienceWe contacted the customer and offered to refund her warranty, software, and computer purchase, return orders *** and ***The refund has been processedThe amount totals to $We also issued a $Staples Coupon to the customer via
email

Staples would like to apologizeWe were sorry to hear that the customer's package arrived and the contents inside were not the same as our website displayed. We have issued the customer a $Staples courtesy coupon as gesture of goodwill in lieu of their $Rewards coupon

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below

Staples position remains unchanged in this matter

Staples apologizes for any inconvenience we may have caused the customerAs the order was not billed, no payment is associated with the item and rebate is not dueThe customer may keep the product without charge

Staples apologizes for the inconvenienceWe have spoken with the customer and have isolated the issueIt is being resolvedFor the troubles, we issued the customer a $Staples Gift CardThe customer accepted

Staples decision on this remains the same and we consider the matter closed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have bought goods from other companies, but if I cannot pay with the internal card, they will not allow me to pay with that card immediatelyI don't think it is enough to show me the rules of your company to the customers.
Regards,
*** ***

Horrible company and really bad customer serviceRevdex.com please share my experience to other customersAvoid Staples!!!!
Regards,
*** ***

Dear Mr***:I am writing to you today in response to the Revdex.com complaint you have filed regarding the defective *** Backup DriveWe are very sorry to hear that you had a negative experience with StaplesPlease accept our sincere apologies for any inconvenience we may have caused you
I have investigated your claim and was able to determine that as yes you did purchase the item with us on 7/20/we did the service of backing up the files and sold you this item and everything has been working as it should be until just to business days agoStaples allows for day return policy and we do evaluate and try to help customers within reason but this is well past the extended timeframe that we can allow for return or refundThe manufacture does allow for year Warranty on the item and I have to suggest to reach out to the Manufacturer for further repair or replacement. The Manufacturer ***(***) ***We always enjoy hearing from our customers. We hope that you will remain a valued Staples customerSincerely,*** ***Office of the PresidentStaples, Inc.***

In researching this matter it was determined that the reason the keyboard did not fit flush was due to the fact it was a 3rd party keyboard (not OEM)Additionally, when Ms*** dropped the unit off at the store she provided the store with a bag of screws that she had as a result of a self-repair attempt on the unitBased on the these facts, we are unable are unable to grant her request to have her unit repaired by **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
In December 2015, Staples agreed to credit my account "in the next billing cycle." However, as of February 2016, no credit has been issued by the company on the accountBilling statements run every days, so the credit should have posted by nowI would like to reopen my complaint, as the promised resolution has not been carried outPlease advise on how I should proceed from here
Regards,
*** ***

I have multiple chats where I have been offered the $and I can send them over to youI would like my $40 I will dispute these charges with the bankI will never shop with Staples againAnd as you can see by my rewards account I spend almost $every yearI can't understand from the confusion,
and as a good will gesture why Staples can't send me $40So I will give you two optionsI am no longer returning this product since I would not have had to, since it is a rebate itemFirst option is send me a $*** card, staples gift card, and or company checkOr I will dispute this with the bank and you will get absolutely nothing for the transcation Thank you for your time

Staples apologizes for the inconvenienceWe have reached out to the customer to provide a receipt of the transaction, to which we have not heard backWe would be more than happy to have the Rewards amount credited upon the customer providing the record of the transaction

Staples apologizes for the inconvenience the customer experiencedUnfortunately, our return policy for electronics is days so we are unable to return/exchange the printerThe customer will have to go through the manufacturer should the product be defective

Staples apologizes to the customer for the experience they had in storeUnfortunately, per our terms and conditions, we are not able to add more money to a gift card when doing a returnIt would need to be a completely separate transactionWe are unable to increase the value of the return at any point in the return transactionWe have advised the customer if they would like to load more to the Staples gift card they simply need to return to the store and advise the cashier that they would like to do so