Staples, Inc.

Staples does apologize for the item not being in stockThis sale item was while supplies lastUnfortunately the stores sold out of this item sooner than expectedWe will provide this feedback to our Store replenishment team to help address the concern that the store is not provided enough stock
for future promotions

We apologize for trouble and delay on your orderAs we unfortunately are not able to and do not guarantee the delivery date but certainly do try to make that time frameWe have taken 50% off order which gave a credit of $to credit card on orderWe show order should be delivered today
8/28/between 9am and 5pm

Staples apologizes for the inconvenienceWe reached out to the customer and advised that the offer was while supplies lastWe are unable to replace the order at the same price point

Staples apologizes for any inconvenience the customer has experiencedRebate department was contacted and due to a system error her rebate was not processed in OctoberRebate has now been processed on Dec 1st and will take 4-weeks for customer to receiveEmailed tracking number to customer
showing it has been processedAgain, Staples apologies for the customer's experience with the Staples Easy Rebate Program

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have not received the rebate and I have received written communication from them that I will have to resubmit everything within a short timeframe if I want to receive it This company has a long track record of not following through on their rebate promotions I have experience that throughout my life and it is evident in the amount of complaints sent to Revdex.com I have spoken to many people who will not shop there because of their policy I believe their policy of not following through with their rebates is not accidental The explanations of why they did not honor the rebate is laughable if there is an explanation at all They make money off of the sale and when they do not fulfill the rebate or fulfill it only partially it saves them even more money Most people will not spend the time to get it and they know that I am just fed up with them enough to pursue it to the end I am shocked that there has not yet been a class action lawsuit given their track record of unethical business practices
Regards,
*** ***

Staples apologizes for any inconvenience we may have caused the customerWe have reshipped the requested item to the customer's address provided by the customerWe have also sent a confirmation email with the delivery expectations

This response is partially correct Mr*** took it upon himself to forward me a $Staples coupons, not even giving me an opportunity to reply to his initial email I have attached a copy of the June 15, 2014, weekly ad for the advertised ** computer
Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I provided Staples with complete proof that the packaging was sufficient, and that the *** statements about that are factually incorrectThe *** report said that the box was single-walled, and that the box was not strong enoughHowever, the description of that box at the *** web site says that 1) it is double-walled 2) it meets the *** shipping reqs 3) the ECT is and the gross weight is lb (the shipment was times less than that)This exceeds the numbers in the *** shipping guidelines This is the FACT, the packaging was more than sufficientThe Staples response to Revdex.com ignores this fact If Staples did not present this evidence to ***, it could result in a wrong *** report, but the responsibility for this is on StaplesIn any case, the Staples' response to Revdex.com is factually incorrect(I made a phone call to ***, and they told me that they would be willing to talk to Staples about it further, nut not to meI am a customer of Staples, and Staples is a customer of ***, legallyHowever Staples, in their reply to me, wrote that Staples will not be contacting *** anymore re my case.) I complained not only about this particular shipment, but also about a total incompetence of Staples workers at their store ***, they do not know how to put insurance on shipments, they do not know about SOLE RESPONSIBILITY of Staples (not the *** one, as they repeatedly suggested), and the were dismissive and biased about my complaintsThey are not knowledgeable about their responsibilities, and they repeatedly refused to reply to me in writing, they refused to show me the *** reports, they refused to show me their appeal to ***They suggested me to start arbitration with ***, even though I am not a customer of ***, legally. I will write about this discriminative attitude towards customers and wrong policies to my congressmen and to media
Regards,
*** ***

Staples apologizes for the inconvenience causedA receipt was found for the purchase of the backpack priced at $39.99, the warranty claim was approved and a check was processed today in the amount of $Customer has been advised and approved the check which should arrive in 4-days

We apologize for the inconvenience we may have caused the customerWe have confirmed that the plan brochure, as well as terms and conditions, indicated that the "No Risk" Protection Plan would be refunded in the form of a Staples cash cardWe would not be able to exchange the customer's Staples
cash card for a check

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Please respond to my original complaintI was never advised why the account was closedI want a resolution to my case and not the push back Staples is doing it.]
Regards,
*** ***

We understand the customer's frustrations and apologize for the inconvenienceWe cannot substantiate what may have occurred during that period of timeAs a result, we are more than happy to cover half the cost of the repair of the table to meet the customer halfwayUnfortunately, we would not be able to offer additional compensation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
I will accept their response once I have my rebate. At this point in time, I don't trust the company given that they would not even respond to my inquiries until I contacted the Revdex.com. Also I have received three different emails from them all saying something differentWhen I have the rebate in hand I will consider the complaint resolved

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have attached the ORIGINAL terms from the DAY I orderedNot the UPDATED terms they are using as "proof"It wasn't until days AFTER MY ORDER that they updated the termsThey should be held responsible for upholding the original termsI have not yet returned my order in hopes that this will be resolved.
Regards,
*** ***

We contacted the customer regarding her not receiving three different rebatesWe informed the customer that our rebate center is mailing out two of the rebatesThe first check is for $under rebate tracking number ***The second one is for $under tracking number is ***We
have made the customer aware of the business days to receive the two rebate checksWe also noted that the third rebate for $was received and cashed on 4/6/

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I strongly believe Staple's response by not honoring the promotion price at the time was an irresponsible business practice - to me, they simply tried to lure customers to their web site with promotions and then cancelled the orders without noticeI had to find out what happened to my order after a week of no contact from themThere was no issue at all with my credit card; Staple just unfairly cancelled my order due to their claimed glitch in the systemHaving said that, I believe that my right as a customer should be protected and I should still be able to buy the *** at the promotion price offered on September 25, ($449)That is my desired settlement.?Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Staples is not telling the truth againI have been told numerous times that this rebate has been processed and the rebate sent but again they said they just processed itI also get email almost daily from Staples regarding my rebate telling me that my submission is invalid and rejectedI checked the status this morning and it shows it is still being processedThis is what my complaint is originally about, they keep denying this rebate on grounds that it is invalid even though they have numerous times promised me it has been corrected, and the rebate mailed to meAs always this is not true, and their own site proves itStaples is in my opinion continues the pattern of deceptive business practices.”
Regards,
*** ***

Staples apologizes for any inconvenience caused to the customerWe have shipped the customer a new chairThe new chair should be delivered to the customer on Wednesday 9/27/We have also emailed the customer and advised