Staples, Inc.

Staples apologizes for the issues the customer experiencedAs a result of the inconvenience, we sent the customer a $Staples Coupon so that they may place a new order with us for a replacement pen

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am asking for refund or exchange only because it is defectiveI am not asking for an exchange for a different product because I changed my preferenceThe sole reason is that it is defective.Staples sold the product to me and staples should do all you can to help me find the vendor who can exchange it for me The way staples responded to this simple matter is totally irresponsible!
Regards,
*** ***

Staples apologizes for the customer's frustrations with the out of stock laptop they sought to purchaseWe have advised the store of our proper procedure when encountering an out of stock itemAs indicated in the flyer, which is always available in store, items are while supplies lastFurther,
the item may have been able to be ordered at the time and delivered to the customerRain checks are not offered in this state and are only offered when required by law. We have checked availability of this particular model, but it is out of stock, and no substitute is offered

] Staples realized that they were a few other payments that have to be refunded to me they are doing appropriate research
Regards,

I am allowed carts per month based on spending more than dollars per yearAgain, if I am sending in carts, I should be getting credits. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Regards,
*** ***

Staples apologizes for any inconvenience the customer has experiencedWe advised the customer her concerns were shared with our Executive Management Team and assured her they will look into the manner fully and address any concernsThe customer's order was cancelled and her account has been
credited

Staples apologizes for any inconvenience caused to the customerWe have been in contact with our store's SrManagement about the price of our faxing service not being listedThe manager of the store did advise the signs were down because they were making copies of the prices so they could post
them at the cash registers, has did also advise the price list is now posted back at the machinesWe have also been in contact with the customer and offered the option of either refunding her money if she would be willing to return to the store or offered to email her a $E-Gift CardThe customer agreed to the $E-Card which we did issue

We have been in contact with the customer and explained that they can return to the store and will be issued a new cardAdditionally, we sent the customer a $Staples Coupon for any inconvenience we may have caused

Staples apologizes for the inconvenience the customer has experienced with this orderThe ordering team has been working with the customerThe customer was provided a $credit on the order by the ordering team and confirmed the delivery for March 11, Again Staples apologizes for the
difficulties the customer has experienced

In reviewing the customer's purchases, all of the transactions have the coupon applied, save for the two previous transactions that we issued a Staples Coupon forThe period for accruing Rewards has not closedHe can expect the qualifying purchases to be reflected in the next payout periodSome of the customer's purchases also reflect kiosk orders, to which the 25% back in Rewards coupon does not applyThe account would payout accordingly after any other coupons are applied to in store purchases

Revdex.com: I only have days to respond, but Staples has 10-days to send my gift card Not exactly giving me time to respond, but I did get the $courtesy coupon
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have reissued the card today 12/The new tracking number is *** and it will arrive to the customer within business days

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I do not trust what staples said that they issued refund times already and they were reissue anther one on Nov.28th I was pretty sure they did not actually mail refund to meHow was it likely they mailed out refunds times and all three letters lost on the way to my home?! It has been months already and I am very unhappy about itIf staples truly wants to solve this problem, please send an e-gift card to my email address *** or call me at *** and tell me gift card codeI do not want to hear anything like "we will issue anther one and please wait" since I already waited for more than months already]
Regards,
*** ***

Staples apologizes for any inconvenience we may have caused to the customerWe would like to welcome the customer back to the Staples store to receive a refund of the $Easy Tech Services

Staples apologizes for the issues the customer has experiencedWe reached out to the customer and invited them to return to the store for a screen repairAn appointment was set and the customer's screen was repairedThe customer was satisfied with the resolution

After I threw a screaming tantrum, they finally refunded my money. You can drop the complaint now Thank you

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dear ***, As I communicated to you my interest lays in correcting root causes for customer bounceYour response is appreciated but is more of a tokenI don't foresee myself avail the $as it goes back to the original problem of dealing with a deficient retail environmentI will figure myself out of the $to ship it to youSince the box is seasoned and unopened I do hope your warehouse does not cause damage to the product to suddenly create issue with the unopened merchandise as you need to inspect it to process the refundI will await your return of my funds and seek relief via local representatives to stymie customer bounce and walking Thank uou
Regards,
*** ***

Staples apologized for any inconvenience that the customer experiencedUnfortunately, due to security reasons we are not able to make changes to the account for the cardholderThe cardholder must contact *** to resolve the issue

We contacted the customer to apologize for the error with our rewards system and for not posting the correct sale amount when purchasing an ink cartridgeInformed the customer their comments have been shared with our rewards senior management team

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This item was not listed as clearance during my visit to the store; see attached In addition, the reply from Staples fails to address the mistreatment of a customer by the store manager It also does not address the fact that countless stores across the nation honored this price match This is discrimination
Regards,
*** ***