Staples, Inc.

We are sorry to hear that Ms. [redacted] is reporting that her post cards did not make it to some of her intended recipients. In researching this matter, we reached out to the local post office who confirmed receipt of the postcards and that their records show the pieces were delivered on the 11th and...

12th. The post office manager said that both carriers are very reliable. As far as the reports of residents not receiving their mailings, it is difficult to substantiate or determine the cause. As a goodwill gesture we will be reproducing the mailings.

Staples apologizes to customer for any inconvenience caused. Staples attempted to reach customer with a request to provide details needed to resolve this case but, have been unsuccessful in reaching customer. Staples has emailed customer twice after attempting to reach customer by phone. and...

receiving an message stating "the subscriber you are calling has a number that has been disconnected or no longer in service. No reply has been received from customer. for Staples to be able to resolve and help customer at this time.

We have received [redacted] request to open a new account and close existing one. We will contact him with his new Rewards information by email within 48-72 hours.

We have revisited the complaint based on the documentation that the customer provided. The charge shown cannot be matched to any order or transaction that we can recover. As we previously recommended, we would advise that the customer reach out to their bank and dispute the charge. Unfortunately, we cannot pursue this further with the information we currently have.

We contacted [redacted], the warranty provider in regards to the customer's complaint. They were able to review the plan notes and have issued the customer a Staples Cash Card for the purchase price of $230.00. The customer would this receive in 7-10 business days. We contacted the customer to make...

them aware of this and the expected time for delivery.

Staples apologizes for the inconvenience the customer experienced. The order has been cancelled and will not charge the customer's account. Any pending authorizations will drop off the customer's account within 3-5 business days. We have placed another order for the customer free of charge. It will...

be delivered on 06/13.

Staples apologizes for the inconveniences and any confusion regarding the shelf tag and prices.The customer was sent an email to be advised we were not going to honor the lower price on a different item than what was listed on clearance tag.

Staples apologizes for the issue the customer has experienced. The address has been  corrected and the customer should expect the rebate in the next 15 business days.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that...

the response does satisfy my issues and/or concerns in reference to complaint #[redacted].  IF THEY FOLLOW THROUGH.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. As per our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of...

any item sold, or prohibit a sale altogether. Unfortunately, we are unable to replace the order as the item was while supplies last. The pending authorization on the customer's account will drop off within 3-5 business days.

Staples has issued a return credit in full for the delivery. The order was reported as delivered, however, in reaching out to our delivery team, it was reported that the item had not been successfully delivered. We will review this issue with our partners to accurate reporting of delivery.

Staples apologizes for the inconvenience. We have reached out to the customer and offered a $50 Staples eGiftCard, which was accepted. We also have contacted **, who processes these rebates, to have his rebate fulfilled. The customer can expect this in 4-6 weeks after submission.

We apologize for the inconvenience the customer has experienced. We contacted the customer and left a message advising that we have addressed her poor treatment with the store manager of the store. The item was shipped out Priority Mail, for which we provided tracking information to the customer. We...

also sent them a $25.00 Staples credit as compensation for the way the store handled the issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
  Their response was not complete.  They stated that once the account gets turned over to collection, corporate has no further responsibility.  I accept the responsibility of contacting the collection department.  However, until the matter gets resolved of where the fraudulent charges came from, I can't let corporate "off-the-hook".  In the meantime, while I'm contacting the collection department, they can send me a copy of all the statements from the period in question (May 2016 - approx. May 2017) when I believe the fraudulent charges were made.  
[redacted]

Staples apologizes for the inconvenience we may have caused. The item the customer was looking to purchase shows as an in store only promotion. In the customer's file that was provided, it shows on the order review screen the price of $399.99, as the coupon that would normally take $100 off could...

not be entered. As a result, we would not be able to honor that pricing for an online order.

We apologize for the inconvenience we may have caused. The credit is being issued manually on order number [redacted] and the customer will see the credit in 48 hours back to their credit card. On order number [redacted], the refund was issued and posted to the customer account. We sent the customer...

an email to advise of the refund and when they would receive it.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Two other major online retailers accepted the price match since the products ARE identical despite your argument.  I bought from one of them so no longer need the item.  Your business practices are unfair and will remember this when asked about your company.  Good day.
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Good for you staples that you consider the matter closed. You figured out a perfect way to steal from people. Im done.
Regards,
[redacted]

The customer called the store, and gave me the whole issue of their problem. We came to the conclusion that they had purchased the old warranty from us right before the company made a switch to [redacted] (our new and current warrany company) The issue staples had with them were at times, the turn...

around time for repairs. The purpose of the warranty through us that we sell is a gauranteed repair or cash reembursment from the insurance company. Once the item is shipped out to them, staples has nothing to do with the repair or the process. I had called several times for the customer to check on the status of their repair. The warranty company told me they were waiting on a part, and that they had actually called and updated the customer. The customer, being upset about the over due time period, was very rude and upset with them. I had called the customer back to get further information, but they continued to curse and yell at me and informed me that I wasn't doing my job properly and our customer service was terrible. I then told them to have a good day, that was all I could do. I since then talked to my District manager who told me all we could do was call the warranty company and see if we could escalate the repair, which we tried but the customer was unwilling. Again, once the computer is sent out, Staples doesn't see or touch the computer. Once the repairs are made or it is non repairable, they issue a cash card to the customer directly, or mail the computer back directly.