Staples, Inc.

Staples apologizes for the issues the customer has encountered. We have issued the refund in the amount of $20 back to the customers account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I called the listed 800 number and updated my contact information. It seems Staples had the last 2 digits of my phone number transposed. The correct number is [redacted] (as listed in this case). They have updated this information, and I am now waiting on a call back to speak on this matter.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer has experienced. The order was delayed and therefore has not delivered yet. We have arranged to have the order returned and issued a refund of $103.14 back to the customer's method of payment.

Staples apologizes for the issues the customer experienced. In accordance with Staples policy, which states that opened software is only eligible for an exchange, we are unable to grant a return. We offered to have an in store technician review the installation, however, the customer noted that they...

have already uninstalled the product. Unfortunately, we have no other option to pursue.

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples would not be able to refund the gift cards the customer purchased. As per the terms and conditions, Gift Cards are non refundable.

Staples apologizes to the customer for the typographical error they encountered on our website. As stated in our terms and conditions online and in the weekly ads, we reserve the right to cancel the order and notify the customer. We reserve the right to correct any typographical error before...

processing any orders for the item.

We have contacted the customer via email and informed them that a $20 coupon was sent to him from our Rewards Department. We provided an additional $20, for a total of $40.00. We also advised that the other account in the family member's name would be receiving their $18.00 Rewards coupon later in...

the month for recycling done in the month of April.

Staples apologizes for the inconvenience. We reached out to the customer and advised that a refund was processed on 07/15 to their method of payment. We informed them that they need not return the item.

[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
So did you do research that the items was shipped and sold by [redacted]? Can you admit you were wrong?The way you are dealing with it was just sorry?I did received a email from [redacted], Office of the President. She told me she did a research and item was not sold and shipped from [redacted].Anyone in Staples know how [redacted] work? I purchased on [redacted] and proof attached.  My points are1. Please train your employees. One department did not honor another department price match which did within 2 hours.If online chat can not price match, please don't do that. It wastes both our time.2. Staples employee do not know how their competitors' work. (In my case: [redacted])    3.Letting consumers aware of your 110% price guarantee is not true.  Thank you for wasting our time.
 Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
RESENT MEANS SEND AGAIN.  I never received any cancellation notice on my May 8, 2016 order.  A cancellation letter more the THREE (3) MONTHS later is not just bad business practice, it is not acceptable for any business transaction---the "resent" cancellation notice was only after my complaints involving the various consumer protection agencies.Staples need to provide a copy of a cancellation notice at the time of my original order (May 8, 2916) or they should own up and HONOR THIS PURCHASE ORDER.
Regards,
[redacted]

Staples position on this matter remains the same. We do not have a substitute and the item is no longer available for reorder.

Unfortunately, to fulfill the cutter warranty we would need pictures of the cutter and head. If we do not receive pictures, we will gladly still fulfill our offer for the $40 check and additional $40 courtesy coupon.

Staples apologizes for the difficulty that customer incurred doing business with us for his Postcards. We have refunded customer fully to his credit card and that will be posting to account within next 72 business hours.

Staples apologizes for the inconvenience experienced when requesting to utilize our price match guarantee. Upon further review of the requested price match, it was determined the item requested was not the same as the item we had available as the model numbers did not match. Per our price match policy, the items must be exactly the same, including but not limited to the model number. Based on this information, we are not able to process a price match adjustment to the requested price.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]