We are willing to work with youwe can refund you for the product which was already done just todayThe reason this takes long is we need to investigate, we are sorry that it takes this long
So sorry that this has happenedDue to the nature of the issue unfortunately we are unable to match the price which was on 3-2-16we would love to do something for youwhat would work for you ?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I want to emphasize this business is one of the worst I've ever dealt with, especially their *** support. The support person lied to me repeatedly. In the end the person was telling me to "stay safe" which I am worried was a threat. Regards, [redacted]
Whenever there is an issue with a customer we do everything in our power to do a returnin this caseyou did get everything and just like a previous order you are charge backing the orderwe are unable to refund you $we don'tn have record of you calling inonly through [redacted]
Complaint: ***
I am rejecting this response because:
It was not refunded! I have yet to be refundedThis is not correct at allWould you like me to provide my bank statements showing this? I cannot believe they said this.What can I do?
Regards,
*** ***
I am rejecting this response because:
Once I checked the cart after clicking the "add to cart" button I saw the incorrect price and emailed the companyThat's when the email trail began I never got a chance to place the order
I have the advertisement saved if you need to see proof of the mis-priced product I was told that the issue was being reviewed, then told to contact customer service
We have a signature on the package, We did not go further with the investigation. There was an issue with an order in and you did a charge back as well. at this time we cannot refund $
Complaint: ***
I am rejecting this response because:To BuyDig:You are telling me that I got everything as if you were right next to me when I opened the boxesThe previous order with BuyDig has the similar issueI ordered 4-times from BuyDig in the past 5+ yearsI have had issues such as this of those timesAnd if you still don't understand that these types of thing could happen, please read your business profile on Revdex.comThere are multiple complaints from people stating that the items were missingThis isn't something I am making upYou've had specials on cameras that I found pretty good, in terms of savingsI am a graphic designer and a photographerI try to find the best camera deals and purchase from those websitesHowever, unfortunately, I ended up purchasing from BuyDig, without realizing the issue I had the first time aroundIf I had remembered that issue, I would not have ordered through your websiteHowever, I did not remember it until you told me and realized what type of business BuyDig wasIts one thing to acknowledge ones own mistakes and take proper steps to ensure that the customer is, in fact, telling the truthBut its another to not follow the proper steps and to make it worse, blame the customer for fraudFirst of all, if you had ran the trace with *** or ***, and they did their investigationIf their conclusion was that the items and the package was in fact delivered without any issues or damage, I would have accepted that explanation, because you did your part and you followed the proper protocolAt that point, it is just a matter of bad luck and I would communicate that with BuyDig properly and see what my options were at that pointHowever, BuyDig refused to follow the proper steps and flat out stopped responding to my emails and refused to talk to me the times when they did respond to my emailsI will attach a few emails from BuyDig, you can clearly see their unwillingness to help me in this matter and provide some sort of customer support.Please look at the attachments to see the type of 'customer support' was provided to meIn addition to that, at some point, BuyDig.com did acknowledge that some items were missing and issued a refund for $213.92, however, they refused to refund the rest of the moneySo that alone proves that BuyDig.com did acknowledge that there was something wrong with this order and processed a refund, however, they refused to refund the proper amountFurthermore, they instructed me to contact my bank and dispute the transactionI was baffled by that because it is your job to provide a decent customer service to resolve any order related issues, not to tell the customer to dispute the transaction.Again, please look at your business profile on Revdex.com and look at how many complaints you have for missing itemsClearly, this is an issue when it comes to buying from BuyDig.comMaybe you should address those issues first and look into your own business practices before you start blaming other people, and worst yet, your own customers.I sincerely request that you do something to compensate me for my loss and try to look into this matter through *** or ***I wish I had gotten the items I ordered, however, that was not the caseI order from *** ***, ***, and *** on daily basisI have never ran into this type of issue with any other merchantSo please, I request that you look into this matter and be a little more serious about resolving it, rather than blaming your customers for fraud
Regards,
*** ***
Your ordered this back in you tried this once in the past with a 5D and you tried this back
lets have a call with [redacted] and you as well please call [redacted] add me in at [redacted]
Sorry again for what occurredwe will go ahead and refund $
We are willing to work with youwe can refund you for the product which was already done just todayThe reason this takes long is we need to investigate, we are sorry that it takes this long
Hello in order for us to assist you further we would need the order number If you are able to provide us with this information this would be great
So sorry that this has happenedDue to the nature of the issue unfortunately we are unable to match the price which was on 3-2-16we would love to do something for youwhat would work for you ?
we want to take care of this ASAP we are so sorry all this happenedplease call me at [redacted]
We will not be able to honor that price for $sorry about this,
We are so sorry this occurred it looks like there was a typographical error over here and we had to cancel and refund the order ASAP
we will go ahead and refund your account shortlysorry for this confusion
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I want to emphasize this business is one of the worst I've ever dealt with, especially their *** support. The support person lied to me repeatedly. In the end the person was telling me to "stay safe" which I am worried was a threat. Regards, [redacted]
Whenever there is an issue with a customer we do everything in our power to do a returnin this caseyou did get everything and just like a previous order you are charge backing the orderwe are unable to refund you $we don'tn have record of you calling inonly through [redacted]
We sent information over to the customer on 1-07- RMA # 2*** Return label created with tracking [redacted]
In order for us to honor the price you would have had to place the ordersorry again for this trouble
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
So sorry for this confusion. we will go ahead and send a prepaid shipping label right now via email
Complaint: ***
I am rejecting this response because:
It was not refunded! I have yet to be refundedThis is not correct at allWould you like me to provide my bank statements showing this? I cannot believe they said this.What can I do?
Regards,
*** ***
I am rejecting this response because:
Once I checked the cart after clicking the "add to cart" button I saw the incorrect price and emailed the companyThat's when the email trail began I never got a chance to place the order
I have the advertisement saved if you need to see proof of the mis-priced product I was told that the issue was being reviewed, then told to contact customer service
We have a signature on the package, We did not go further with the investigation. There was an issue with an order in and you did a charge back as well. at this time we cannot refund $
Complaint: ***
I am rejecting this response because:To BuyDig:You are telling me that I got everything as if you were right next to me when I opened the boxesThe previous order with BuyDig has the similar issueI ordered 4-times from BuyDig in the past 5+ yearsI have had issues such as this of those timesAnd if you still don't understand that these types of thing could happen, please read your business profile on Revdex.comThere are multiple complaints from people stating that the items were missingThis isn't something I am making upYou've had specials on cameras that I found pretty good, in terms of savingsI am a graphic designer and a photographerI try to find the best camera deals and purchase from those websitesHowever, unfortunately, I ended up purchasing from BuyDig, without realizing the issue I had the first time aroundIf I had remembered that issue, I would not have ordered through your websiteHowever, I did not remember it until you told me and realized what type of business BuyDig wasIts one thing to acknowledge ones own mistakes and take proper steps to ensure that the customer is, in fact, telling the truthBut its another to not follow the proper steps and to make it worse, blame the customer for fraudFirst of all, if you had ran the trace with *** or ***, and they did their investigationIf their conclusion was that the items and the package was in fact delivered without any issues or damage, I would have accepted that explanation, because you did your part and you followed the proper protocolAt that point, it is just a matter of bad luck and I would communicate that with BuyDig properly and see what my options were at that pointHowever, BuyDig refused to follow the proper steps and flat out stopped responding to my emails and refused to talk to me the times when they did respond to my emailsI will attach a few emails from BuyDig, you can clearly see their unwillingness to help me in this matter and provide some sort of customer support.Please look at the attachments to see the type of 'customer support' was provided to meIn addition to that, at some point, BuyDig.com did acknowledge that some items were missing and issued a refund for $213.92, however, they refused to refund the rest of the moneySo that alone proves that BuyDig.com did acknowledge that there was something wrong with this order and processed a refund, however, they refused to refund the proper amountFurthermore, they instructed me to contact my bank and dispute the transactionI was baffled by that because it is your job to provide a decent customer service to resolve any order related issues, not to tell the customer to dispute the transaction.Again, please look at your business profile on Revdex.com and look at how many complaints you have for missing itemsClearly, this is an issue when it comes to buying from BuyDig.comMaybe you should address those issues first and look into your own business practices before you start blaming other people, and worst yet, your own customers.I sincerely request that you do something to compensate me for my loss and try to look into this matter through *** or ***I wish I had gotten the items I ordered, however, that was not the caseI order from *** ***, ***, and *** on daily basisI have never ran into this type of issue with any other merchantSo please, I request that you look into this matter and be a little more serious about resolving it, rather than blaming your customers for fraud
Regards,
*** ***