Whenever there is an issue with a customer we do everything in our power to do a return. in this case... you did get everything and just like a previous order you are charge backing the order. we are unable to refund you $5637.78 we don'tn have record of you calling in.. only through [redacted] ..
So sorry that this has happened. Due to the nature of the issue unfortunately we are unable to match the price which was on 3-2-16we would love to do something for you. what would work for you ?
Complaint: [redacted]
Thank you for your response. Are you able to offer...
any comparable deals on any of your other radar detectors? I was very much wanting to buy this combo deal for the price that I paid as it fit well into my current budget. My first preference would be for the advertised deal that was ordered and paid for, but I am willing to hear what other options you can offer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, I want to emphasize this business is one of the worst I've ever dealt with, especially their [redacted] support. The support person lied to me repeatedly. In the end the person was telling me to "stay safe" which I am worried was a threat.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I got the email ad stating the grill was 24.95. When I clicked to order it, the price changed from that to 117.95. Since there was a price difference, I contacted company and they said they were checking into it. Then they said for me to contact sales department for price and the customer service rep. said he was aware of the situation, and he was told they did not have any more grills. The night before they had them because the web site showed they were in stock when I checked through the order process. The only thing I did not do was press the final order button because of the different price showing.
Whenever there is an issue with a customer we do everything in our power to do a return. in this case... you did get everything and just like a previous order you are charge backing the order. we are unable to refund you $5637.78 we don'tn have record of you calling in.. only through [redacted] ..
I am rejecting this response because:
my problem is not fix at yet when it fix then.I was told that the US secret service with working on this.
So sorry for this very long wait time. We went ahead and created a new order [redacted] this order should be shipped out today for no charge.
We will not be able to honor that price for $2499. sorry about this,.
So sorry that this has happened. Due to the nature of the issue unfortunately we are unable to match the price which was on 3-2-16we would love to do something for you. what would work for you ?
We would love to please give me a call at [redacted]
I sent the proper information via the email address provided.
Complaint: [redacted]
Thank you for your response. Are you able to offer...
any comparable deals on any of your other radar detectors? I was very much wanting to buy this combo deal for the price that I paid as it fit well into my current budget. My first preference would be for the advertised deal that was ordered and paid for, but I am willing to hear what other options you can offer.
Regards,
[redacted]
Please send us pictures and the serial number so our investigations team can research this issue.
[redacted] advised they spoke with the customer saying they had received the package/
at this time we are unable to refund this amount. sorry again for the inconvenience.
We are currently investigating the issue we will get back to you once we have an answer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, I want to emphasize this business is one of the worst I've ever dealt with, especially their [redacted] support. The support person lied to me repeatedly. In the end the person was telling me to "stay safe" which I am worried was a threat.
Regards,
[redacted]
We are currently working with the customer to resolve this issue.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am not satisfied with the response from the vendor
Regards,
[redacted]
We will go ahead and file a claim ASAP as we need to go through the claims process with fedex. Once resolved we will email you.
we want to take care of this ASAP. we are so sorry all this happened. please call me at [redacted]
I got the email ad stating the grill was 24.95. When I clicked to order it, the price changed from that to 117.95. Since there was a price difference, I contacted company and they said they were checking into it. Then they said for me to contact sales department for price and the customer service rep. said he was aware of the situation, and he was told they did not have any more grills. The night before they had them because the web site showed they were in stock when I checked through the order process. The only thing I did not do was press the final order button because of the different price showing.