We wish we would not have to cancel the order. Unfortunately we needed to cancel this because we are unable to ship to the given address. So sorry for this.
Complaint: [redacted]
I am rejecting this response because:
To BuyDig:Please check your sources and facts before you make such accusations. You are the worst business I have ever dealt with. You refuse to acknowledge your mistakes and you refuse to take responsibility for your actions. If you want to get lawyers and courts involved, I have no problem doing so. I am telling you exactly what happened and I demand an explanation and some sort of compensation. I have always conducted my business in the most honest manner and I expect a business to do so, as well. You are accusing me of things just because you do not want to admit your faults. You did not follow proper protocol when this issue happened and now, it is too late to do anything. You failed to provide any customer support and you failed to take proper steps to insure your customer was satisfied. When something like this happens, you don't accuse your customer of fraud, you try to first figure out what happened. I buy items from all over the internet, and I have never ran into any issues with anyone else other than BuyDig.com. I go by the best deals on the internet and buy the best deals, however, now I know not to buy anything from BuyDig.com, regardless of how good the deal is because if something was to happen, they will just stop responding to the customer and accuse them of fraud without taking the proper steps to investigate the situation. We have a law in this country where, you are innocent until proven guilty. But according to you, BuyDig.com, customers are apparently guilty even if they try to prove their innocence. I have all the proof and proper paperwork to prove your lack of customer support that people expect from a business. You are ignorant and extremely rude. I will make sure everyone knows about your wrong doings and people know what type of shady business you are running. Stealing from people and accusing them of fraud is a criminal act. If you shipped out my items properly, provide proof that you did. Not that the box was delivered, but that the items were inside the box. Anyone can ship out an empty box and say it had things inside of it. You are making false accusations and claims in order to relieve yourself of any wrong doing, yet you have not proven anything on your end. Or even provided a good customer service to make sure this issue gets resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:As I stated, the issue was...
never that the packages were not delivered. The issue was that the content of the packages was not what I had ordered. Whether it was an issue at BuyDig's warehouse, or during the transportation of the package, I am not sure. But the fact of the matter is that I never received the items I had ordered. The issue that was back in 2012 was similar and for that, BuyDig went through through the proper channels and ran a trace through the shipping carrier, thus reaching a proper resolution that the items were in fact missing or lost during the transportation of the package. For this one, you did not follow the proper channels that BuyDig was suppose to follow. Just because it happened 3 years ago, doesn't mean it will never happen again. The order previous to this one was a 42" HDTV that I had received without any issues. I ordered the item, and I received the item. I was satisfied, however, this time around, I was missing a few items. When a customer orders items, it is BuyDig's job to make sure the customer gets those exact items. If they don't BuyDig should research and find out why they didn't. The only third party during this entire transaction is the shipping carrier that BuyDig should have asked and inquired with. They failed to do that within the allowed time frame that the shipping carrier requires it to.When the packages are delivered to me, I can't simply open them prior to signing for it and make sure all the items are inside it. I would have to sign for it before I can open it. Upon opening it, I realized the items were missing. That is the issue for this situation. Just because the signature is there, does not mean that the content of the package is correct. [redacted], or [redacted], do not allow anyone to open the packages prior to signing for it. To say that I had signed for the packages as a proof that I received the items is ridiculous. Again, I request that you look into this again and ask the shipping carrier about the missing items. I spoke to them back in 2012 and they reached a conclusion that the items were lost in shipment. But BuyDig refused to ask [redacted] regarding this delivery. I have purchased from BuyDig a few times and in the past 3-4 years, I've had issues twice and on other occasions, everything was fine. Mistakes happen and errors happen. Whether this was a warehouse mistake during shipping or the carriers mistake during transportation, I do not know. But I am telling you what I know for a fact, which is that the items were missing.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
1. I never received any response from the business. If they assigned a return RMA #, please let me know when did they assign and how they sent it to me.2. I requested an exchange, not return.
Whenever there is an issue with a customer we do everything in our power to do a return. in this case... you did get everything and just like a previous order you are charge backing the order. we are unable to refund you $5637.78 we don'tn have record of you calling in.. only through [redacted] ..
We wish we would not have to cancel the order. Unfortunately we needed to cancel this because we are unable to ship to the given address. So sorry for this.
How much of a refund do we owe you ?
Complaint: [redacted]
I am rejecting this response because:
To BuyDig:Please check your sources and facts before you make such accusations. You are the worst business I have ever dealt with. You refuse to acknowledge your mistakes and you refuse to take responsibility for your actions. If you want to get lawyers and courts involved, I have no problem doing so. I am telling you exactly what happened and I demand an explanation and some sort of compensation. I have always conducted my business in the most honest manner and I expect a business to do so, as well. You are accusing me of things just because you do not want to admit your faults. You did not follow proper protocol when this issue happened and now, it is too late to do anything. You failed to provide any customer support and you failed to take proper steps to insure your customer was satisfied. When something like this happens, you don't accuse your customer of fraud, you try to first figure out what happened. I buy items from all over the internet, and I have never ran into any issues with anyone else other than BuyDig.com. I go by the best deals on the internet and buy the best deals, however, now I know not to buy anything from BuyDig.com, regardless of how good the deal is because if something was to happen, they will just stop responding to the customer and accuse them of fraud without taking the proper steps to investigate the situation. We have a law in this country where, you are innocent until proven guilty. But according to you, BuyDig.com, customers are apparently guilty even if they try to prove their innocence. I have all the proof and proper paperwork to prove your lack of customer support that people expect from a business. You are ignorant and extremely rude. I will make sure everyone knows about your wrong doings and people know what type of shady business you are running. Stealing from people and accusing them of fraud is a criminal act. If you shipped out my items properly, provide proof that you did. Not that the box was delivered, but that the items were inside the box. Anyone can ship out an empty box and say it had things inside of it. You are making false accusations and claims in order to relieve yourself of any wrong doing, yet you have not proven anything on your end. Or even provided a good customer service to make sure this issue gets resolved.
Regards,
[redacted]
It shows over here that we sent the check via mail for charges rendered.
Complaint: [redacted]
I am rejecting this response because:As I stated, the issue was...
never that the packages were not delivered. The issue was that the content of the packages was not what I had ordered. Whether it was an issue at BuyDig's warehouse, or during the transportation of the package, I am not sure. But the fact of the matter is that I never received the items I had ordered. The issue that was back in 2012 was similar and for that, BuyDig went through through the proper channels and ran a trace through the shipping carrier, thus reaching a proper resolution that the items were in fact missing or lost during the transportation of the package. For this one, you did not follow the proper channels that BuyDig was suppose to follow. Just because it happened 3 years ago, doesn't mean it will never happen again. The order previous to this one was a 42" HDTV that I had received without any issues. I ordered the item, and I received the item. I was satisfied, however, this time around, I was missing a few items. When a customer orders items, it is BuyDig's job to make sure the customer gets those exact items. If they don't BuyDig should research and find out why they didn't. The only third party during this entire transaction is the shipping carrier that BuyDig should have asked and inquired with. They failed to do that within the allowed time frame that the shipping carrier requires it to.When the packages are delivered to me, I can't simply open them prior to signing for it and make sure all the items are inside it. I would have to sign for it before I can open it. Upon opening it, I realized the items were missing. That is the issue for this situation. Just because the signature is there, does not mean that the content of the package is correct. [redacted], or [redacted], do not allow anyone to open the packages prior to signing for it. To say that I had signed for the packages as a proof that I received the items is ridiculous. Again, I request that you look into this again and ask the shipping carrier about the missing items. I spoke to them back in 2012 and they reached a conclusion that the items were lost in shipment. But BuyDig refused to ask [redacted] regarding this delivery. I have purchased from BuyDig a few times and in the past 3-4 years, I've had issues twice and on other occasions, everything was fine. Mistakes happen and errors happen. Whether this was a warehouse mistake during shipping or the carriers mistake during transportation, I do not know. But I am telling you what I know for a fact, which is that the items were missing.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Sorry to hear of this bad experience you had. the order has been cancelled and refunded on 9-14-17 for the full amount.
So sorry for this which occurred. the $40.00 credit has applied to your account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please call us at ###-###-#### and we can send a prepaid shipping label and have this sent back ASAP.
Complaint: [redacted]
I am rejecting this response because: I have not yet received a refund.When can I receive my money.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We went ahead and spoke with the customer and took care of the issue.. the customer is now getting refunded.
Hello, We are so sorry for this inconvenience. this order is currently on route to you now.
We are so sorry this occurred it looks like there was a typographical error over here and we had to cancel and refund the order ASAP.
We are so sorry that there is so much confusion going on. We will go ahead and refund $30 to the credit card which was used.
1. I never received any response from the business. If they assigned a return RMA #, please let me know when did they assign and how they sent it to me.2. I requested an exchange, not return.
Complaint: [redacted]
I am rejecting this response because:
will wait until this actually gets posted.
Regards,
[redacted]
Whenever there is an issue with a customer we do everything in our power to do a return. in this case... you did get everything and just like a previous order you are charge backing the order. we are unable to refund you $5637.78 we don'tn have record of you calling in.. only through [redacted] ..
Hello in order for us to assist you further we would need the order number. If you are able to provide us with this information this would be great.