I got the email ad stating the grill was 24.95. When I clicked to order it, the price changed from that to 117.95. Since there was a price difference, I contacted company and they said they were checking into it. Then they said for me to contact sales department for price and the customer service rep. said he was aware of the situation, and he was told they did not have any more grills. The night before they had them because the web site showed they were in stock when I checked through the order process. The only thing I did not do was press the final order button because of the different price showing.
Complaint: [redacted]
I am rejecting this response because:
TV was returned to buydig.com on October 2, 2015. [redacted] is not responsible for refund. Buydig.com is. Please honor...
your policy posted on website. As a consumer, I shouldn't have to pay for defective items. I did return the TV at my own expense.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Your reply makes no sense. You refused to file a claim with Fed ex which is the law and I sent back the only thing in the box and isn't it convenient that kept what I returned. If that...
wasn't what you sent me, why would you keep it???Can you answer that. You did a bait and switch on me and then keep the switched item, too.I have a lawyer looking into this in your state as well.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com: I was notified 12/12/15 that my money was being refunded to my Credit Card and it should take 3 - 5 business days to reach my account, 12/12/15 BuyDig was closed, so how could they issue my refund? It was a "form" type email generated on a day in which the company was closed, it finally reached my account on 12/20/15 @ 7:00 PM EST, it took as long as it did the first refund, 8 DAYS!!! This company has no scruples, tries to keep monies as long as possible and are rude to you on the phone, especially the Billing Dept. They think they have the right to hold up monies for their own good!!
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did final speak with a sales manager that was able to smooth over the issue. This was after a long and unnecessary process with dealing with the customer service and billing group. As long as the item arrives in time as promised this issue should be resolved. It is just frustrating that it took this long to fix an easy issue.
Regards,
Lance [redacted]
We are willing to work with you. we can refund you for the product which was already done just today. The reason this takes long is we need to investigate, we are sorry that it takes this long.
Complaint: [redacted]
I am rejecting this response because:I still have not received my Tv.And yet I have not received a refund.I look forward to your quick full refund.
Regards,
[redacted]
I got the email ad stating the grill was 24.95. When I clicked to order it, the price changed from that to 117.95. Since there was a price difference, I contacted company and they said they were checking into it. Then they said for me to contact sales department for price and the customer service rep. said he was aware of the situation, and he was told they did not have any more grills. The night before they had them because the web site showed they were in stock when I checked through the order process. The only thing I did not do was press the final order button because of the different price showing.
Complaint: [redacted]
I am rejecting this response because:
TV was returned to buydig.com on October 2, 2015. [redacted] is not responsible for refund. Buydig.com is. Please honor...
your policy posted on website. As a consumer, I shouldn't have to pay for defective items. I did return the TV at my own expense.
Regards,
[redacted]
In order for us to honor the price you would have had to place the order. sorry again for this trouble.
Complaint: [redacted]
I am rejecting this response because:Your reply makes no sense. You refused to file a claim with Fed ex which is the law and I sent back the only thing in the box and isn't it convenient that kept what I returned. If that...
wasn't what you sent me, why would you keep it???Can you answer that. You did a bait and switch on me and then keep the switched item, too.I have a lawyer looking into this in your state as well.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com: I was notified 12/12/15 that my money was being refunded to my Credit Card and it should take 3 - 5 business days to reach my account, 12/12/15 BuyDig was closed, so how could they issue my refund? It was a "form" type email generated on a day in which the company was closed, it finally reached my account on 12/20/15 @ 7:00 PM EST, it took as long as it did the first refund, 8 DAYS!!! This company has no scruples, tries to keep monies as long as possible and are rude to you on the phone, especially the Billing Dept. They think they have the right to hold up monies for their own good!!
[redacted]
Sorry again for what occurred. we will go ahead and refund $100
We have sent a return label and all the information needed for the return.
We did go ahead and reship the camera.. you still haven't received it ?
what can we do at this point to make this up to you?
We will go ahead and refund $500.00
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did final speak with a sales manager that was able to smooth over the issue. This was after a long and unnecessary process with dealing with the customer service and billing group. As long as the item arrives in time as promised this issue should be resolved. It is just frustrating that it took this long to fix an easy issue.
Regards,
Lance [redacted]
we will go ahead and refund your account shortly. sorry for this confusion.
the customer needs to contact [redacted] through there case so we can take care of this issue.
Your ordered this back in 2014.. you tried this once in the past with a 5D and you tried this back..
The order was refunded to the credit card used. The order was a fraudulent purchase and was cancelled and refunded to the credit card used.
We had our customer service team take care of this already,
We are willing to work with you. we can refund you for the product which was already done just today. The reason this takes long is we need to investigate, we are sorry that it takes this long.
We are refund the account in full.
Complaint: [redacted]
I am rejecting this response because:I still have not received my Tv.And yet I have not received a refund.I look forward to your quick full refund.
Regards,
[redacted]
We sent information over to the customer on 1-07-1 RMA # 2[redacted] Return label created with tracking [redacted]