Statebridge Company, LLC

Thank you for your recent letter of communication to Statebridge Company LLC ("Statebridge"), which was received in our office on December 16, 2015, with respects to *** *** mortgage loan account
Our records reflect the *** *** account is current and the next payment is due on January 1,
2016, in the amount of $Enclosed for your review is the account payment history, showing that all late charges have been waived and that the property taxes were paid on December 23,
Statebridge has attempted to reach out to *** *** authorized third party, *** ***, pursuant to her requestWe have left a message for *** *** to contact us
If *** *** or *** *** have any additional questions or concerns please contact us at *** ***

This letter is in response to the rebuttal correspondence dated, June 18, 2016, addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on the same day, regarding Mr***’ mortgage loan. On July 5, a call was placed to Mr*** in an attempt to resolve his concerns however, we were unsuccessful in reaching him so a voicemail was left. According to our records Mr*** spoke with a representative on July 18, who addressed his issues with him. According to our records, during the call Mr*** advised he mailed in his June and July paymentWe apologize for the wait time for reaching a Customer Service representative, however, any time there is a large transfer of loans it creates unusually high call volume. Additionally, we experience very high call volume on and/or around the 1st and 15th of the month as this when payments are due and the grace periods expires. To avoid Statebridge reporting the account late to the credit reporting agencies, payment must be received within the grace period; Mr*** has a day grace period, and therefore, payments received after the 16th of the month are considered as late. Due to the delinquency on the account Mr*** is unable to make payments online. Once an account has reached days past due the online payment option is automatically disabled. Online payments will remain disabled until such time the account is brought current. Currently, Mr*** payment options are to mail in a check, complete a phone payment, or lastly via *** *** bill pay. If you and/or Mr*** should happen to have any further questions or concerns, please contact us at *** ***, Monday thru Thursday 7:am to 8:pm mst., Friday 7:am to 6:pm mst., and Saturday 8:am to 12:pm mst

This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on November 18, 2016, regarding *** *** mortgage loan. Upon review of the above mentioned loan, it has been determined that *** ***
November 1, 2016, monthly mortgage payment was received and credited on November 23, due to an operational issue with Statebridge’s payment processing vendor. Due to this issue, which Statebridge determined to be outside the control of *** ***, the late fee assessed in the amount of $was waived from *** *** loan. Statebridge does not hold payments so that borrowers incur late fees, and credits payments to the loan on the date the payment is received. In the event that an operational issue is identified, Statebridge investigates the cause and resolves the issue in a manner beneficial to the borrower when appropriate and in accord with the terms and conditions of the mortgage.If *** *** should happen to have any further questions or concerns, please contact us at *** ***, Monday thru Thursday 7:am to 8:pm MST., Friday 7:am to 6:pm MST., and Saturday 8:am to 12:pm MST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/03) */
November 3,
RE: Loan No.: XXXXXXXXXX
Borrower: *** J***
Property Address: XXX XXth *** *** *** IA XXXXX-XXXX
To Whom It May Concern:
This letter is in response of Statebridge Company, LLC
("Statebridge") to your communication dated October 26, 2015, with respect to Mr*** ***'s mortgage loan account
Our records reflect that the above referenced account is currently due for the November 1, payment and the total amount due is $Additionally, the September payment was received on September 18, and the October payment was received on October 19, In order to avoid a late fee the monthly payment must arrive at Statebridge by the 16th of every monthAs a one-time courtesy, Statebridge has waived the late fees on the accountMr*** should confirm with his bank that they are sending the checks timely in order to avoid late fees in the futureEnclosed is a History Statement which reflects the payments received
Furthermore, Statebridge has been experiencing extremely high call volume due to a large volume of newly transferred loansThe call volume should decrease over the next couple weeksShould you have any further questions or concerns, please contact the Servicing Specialist, Taylor Hudspeth, directly at (XXX) XXX-XXXX or toll free at (XXX) XXX-XXXX
Sincerely,
Borrower Correspondence Team
Statebridge Company
Greenwood Plaza Blvd, Suite South
Greenwood Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX
Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/26) */
October 26,
RE: Loan No.: XXXXXXXXXX
Borrower: *** ***
Property Address: *** *** *** *** ** XXXXX-XXXX
To Whom It May Concern:
This letter is in response of Statebridge Company, LLC ("Statebridge") to
your communication dated October 15, 2015, with respect to *** ***'s mortgage loan accounts
Our records reflect that Statebridge received a partial financial package on July 7, and additional documents were requested on July 14, See the Acknowledgment Letter enclosedThe modification was ultimately denied because the documents were not received, denial letter is also enclosed for your referenceIn order to complete a thorough modification review Statebridge must have a complete financial packageAs of the date of this letter, there is no foreclosure sale date set on the property
Should you or Ms*** have any further questions or concerns, please contact the Servicing Specialist, *** *** directly at (XXX) XXX-XXXX or toll free at (XXX) XXX-XXXX
Sincerely,
Borrower Correspondence Team
Statebridge Company
*** *** *** *** Suite *** South
Greenwood Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX
Enclosures

Initial Business Response /* (1000, 6, 2015/10/21) */
October 21,
RE: Loan No.: XXXXXXXXXX and XXXXXXXXXX
Borrower: *** ** *** and *** ***
Property Address: *** *** *** *** ** XXXXX-XXXX
To Whom It May Concern:
This letter is in response
of Statebridge Company, LLC ("Statebridge") to your communication dated October 14, 2015, with respect to Adam Mikalauski and *** ***'s mortgage loan accounts
Our records reflect that Statebridge researched the missing payment of $1,in April, and determined that the payment was rejected because it wasn't sent as a wire, it was sent as ACH creditsThe borrower's will need their bank to recall the funds and credit their account backThe funds where never deposited into Statebridge's bank account, therefore, Statebridge cannot issue a refund to the borrower
Additionally, our records reflect that Ms*** has been in communication recently with our loss mitigation team in regards to a possible Deed in Lieu of ForeclosureStatebridge contacted Ms*** on October 7, and on October 8, to discuss these options
Should you have any further questions or concerns, please contact the Servicing Specialist, *** *** directly at (XXX) XXX-XXXX or toll free at (XXX) XXX-XXXXThe Loss Mitigation Specialist is *** *** and she can be reached directly at (XXX) XXX-XXXX to further discuss the Deed in Lieu option
Sincerely,
Borrower Correspondence Team
Statebridge Company
*** *** *** *** Suite *** ***
Greenwood Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX

Complaint: ***
I am rejecting this response because:they have never sent me a letter about insurance I didnt even get a letter about them buying my loan untill months after they bought it
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/07) */
October 7,
RE: Loan No.: XXXXXXXXXX
Borrower: *** D***
Property: EMain Street, Allerton IL XXXXX
To Whom It May Concern:
Thank you for your recent letter of communication to Statebridge Company LLC
("Statebridge") dated October 5, 2015, with respect to Ms*** D***' mortgage loan account
Our records reflect that the above referenced mortgage loan transferred to Statebridge on July 15, from Vertical FinancialDue to the recent servicing transfer, Statebridge was not able to process the payment for property taxes in a timely mannerStatebridge issued payment to Vermilion County on October 6, and has updated our records for future payments to be made timelyAdditionally, the late penalty in the amount of $was covered by Statebridge and was not deducted from the borrower's escrow accountEnclosed is a history statement showing the payment made to Vermilion County
If you have any additional questions please contact (XXX) XXX-XXXX to speak with a representative
Sincerely,
*** ***
Borrower Correspondence Team
Enclosures
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This letter is in response to the correspondence dated, June 29, 2016, addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on the same day, regarding Mr***’ mortgage loan. In reviewing Mr***’ account we have we have been unable to
locate a payment which was received and returned. If Mr*** has additional information he can provide regarding the returned payment we request he provides it to Statebridge Company, LLC, *** *** *** *** *** *** ***, Greenwood Village, CO 8011, so that we may look into this matter further. Furthermore, we have not yet reported credit on Mr***’ account and if payment is received prior to July 16, 2016, there will be no negative reporting At this time the payment options available to Mr*** are mailing a check or certified check to the address listed above, a phone payment, or via *** *** Bill pay On July 5, a customer service representative attempted to reach Mr*** and left a message on his voicemail. Additionally, correspondence to Mr***’ mailing address on file is being returned to Statebridge as undeliverable due to “forwarding time expired”. Enclosed is a copy of the Welcome Letter issued April 29, 2016, which includes Mr***’ account number and other important information regarding the loan. Lastly, we apologize for the wait time for reaching a customer representative, however, any time there is a large transfer of loans it creates unusually high call volume. Unfortunately, this also applies to the customer representatives’ ability to follow up and make outbound calls. If you and/or Mr*** should happen to have any further questions or concerns, please contact us at *** ***, Monday thru Thursday 7:am to 8:pm mst., Friday 7:am to 6:pm mst., and Saturday 8:am to 12:pm mst

This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on January 19, 2017, regarding Ms. [redacted]’s mortgage loan.    Upon review of the aforementioned loan, Statebridge has been determined on...

December 16, 2015, an escrow analysis was completed which contained an inaccuracy and lowered Ms. [redacted]’s escrow payment.  Once it was determined Statebridge was not collecting enough escrow funds a new escrow analysis was completed January 10, 2017, resulting in a payment increase.    However, as Ms. [redacted] had continued paying the original payment amount there were 6 payments in the amount of $266.16 applied to the unpaid principal balance.  During a telephone conversation with Ms. [redacted] on February 17, 2017, Statebridge advised those payments could be reversed and applied to the escrow account and a new escrow analysis could be completed to lower the monthly payment.  Ms. [redacted] advised this is what she wanted completed.  If this is not Ms. [redacted]’s understanding of the agreement made during the call Statebridge requests she contact our Customer Service number below prior to February 24, 2017.   Statebridge takes Customer Service seriously and will work internally to address the issues.   If Ms. [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.

Our records reflect that on January 22, 2016, [redacted] account was transferred to Statebridge for servicing. On February 12, 2016, Statebridge was advised that the policy was due for renewal. On February 25, 2016, Statebridge remitted payment to [redacted] in the amount of $1,512.32....

Statebridge has confirmed that the funds were received by [redacted] on March 7, 2016; however, [redacted] has advised that in order to reactivate the policy they are waiting for the [redacted] to call [redacted] back to authorize the activation. Once [redacted] calls them back the policy will be active.

This letter is in response to your correspondence dated June 14, 2016, addressed to the Revdex.com, and received on the same day, about credit reporting on the [redacted]’ mortgage loans.  Statebridge reviewed the payment histories and credit reporting on the [redacted]’ accounts....

 The [redacted] are being reported late on the [redacted] account for the March 15, 2016 through the May 15, 2016 payments.  The March 15, 2016 payment for [redacted] was not posted until June 21, 2016.  Please see the attached payment histories for confirmation.   If the [redacted] records do not agree with the enclosed payment histories, please have them provide our office with proof of payments by providing copies of deposited checks, bank statements or tracking information to any missing payments.  Regards, [redacted] Borrower Correspondence Team Attachments

Initial Business Response /* (1000, 6, 2015/09/25) */
September 25, 2015
RE: Loan No.: XXXXXXXXXX
Borrower: [redacted]
Property Address: [redacted] MA XXXXX


To Whom It May Concern:

This letter is the response of Statebridge Company, LLC...

(hereinafter "Statebridge") to your communication dated September 15, 2015, with respect to [redacted] mortgage loan account.
Our records reflect that this loan transferred to Statebridge on July 15, 2015 from Vertical Financial. Statebridge has researched the payment amount and confirmed that the wrong payment amount was provided at the time of transfer. Statebridge has updated the escrow payment to be $364.43 for a total monthly payment amount of $1,605.81. Additionally, our records reflect that the fee in the amount of $27.96 was assessed to the account on July 9, 2015 for legal fees. This is reflected on the attached payment history.
The July, 2015 payment was being held in a suspense account due to the payment amount being incorrect in the system. Now that the payment amount has been corrected, a task has been opened to apply the July payment accordingly. That will leave the above referenced account due for August 1, 2015.
Finally, Statebridge has been experiencing extremely high call volume due to a high volume of newly transferred loans. The call volume is starting to decrease and we do not anticipate this to be an ongoing issue.
Should you or Ms. [redacted] have any further questions or concerns, please contact us at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Borrower Correspondence Team
Enclosures

Complaint: [redacted]
I am rejecting this response because: This company has a History of charging late fees to others in my same situation and takes same attitude. Prove the mail came in on time as proposed by the Bank mailing the paper check to StateBridge. All I can say is in past 10 years using this method of payment, all paper checks have arrived on or before the day claimed by the Bank mailing the check. StateBridge in my opinion is just trying to make another $5 charging consumers for paying on line- while others do not charge at all. Also note StateBridge says they do not make loans but it appears they have 6 or 7 loan originators registered with the NMLS to write loans. And again, all ome has to do is [redacted] STATEBRIDGE to read other multiple complaints of same issue as mine. StateBridge claiming to receive the paper chech from the Bank 10 days plus after it was mailed and never having a issue before with the "Bill Pay" from there Bank until trying to mail to StateBridge. This Company either intentionally extorts money from it's customers or they have a serious problem accounting for PAYMENTS RECEIVED. 
Sincerely,
Paul [redacted]

This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on November 16, 2016, regarding [redacted] and [redacted] mortgage loan.   Upon review of the mortgage loan it has been determined a...

payoff was received on October 20, 2016, and therefore, the account is no longer active including the escrow account.  After the payoff of it was determined there was $59.52 in surplus escrow funds and $12.05 in excess payoff funds.  Therefore, a surplus check was issued on October 24, 2016.  Statebridge’s records indicate that taxes for the property are due between October 1, 2016 and December 31, 2016. Since the loan was paid in full and an escrow surplus and payoff surplus were provided after the loan was paid in full and before the last due date to pay taxes (December 31, 2016), Statebridge did not pay the taxes as Statebridge no longer services the loan. At the time of a payoff, the homeowner becomes responsible for paying insurance and taxes. If [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.

This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on November 16, 2016, regarding [redacted] mortgage loan.    Upon review of the above mentioned loan it has been determined a supervisor reached out to [redacted] to clarify and resolve her concerns on December 3, 2016.  Statebridge advised [redacted] that the funds she had previously paid to cure the legal fees in the amount of $297.50 that were assessed to her account in error had been reversed and placed in an unapplied account that she may use as a credit toward her next monthly payment.  Additionally, the supervisor addressed her customer service concerns and [redacted] expressed her appreciation regarding the clarification and apology.      If [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST. Tell us why here...

This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on January 25, 2017, regarding Mr. [redacted]’s mortgage loan.    Upon review of Mr. [redacted]’s loan, Statebridge determined the loan service...

transferred effective November 3, 2016, from [redacted], due for the April 15, 2016, monthly mortgage payment and in an active foreclosure status.  Due to the delinquency of the loan Therefore, Statebridge continued working the file as an active foreclosure and the foreclosure fees provided on Mr. [redacted]’s payoff were due to fees accrued while Statebridge serviced the loan.   If Mr. [redacted]’s should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.

Statebridge stated and agrees that on January 22, 2016, [redacted] account was transferred to Statebridge for servicing. On February 12, 2016, Statebridge was advised that the [redacted] prior servicer, Selene Finance, did not pay the policy renewal premium and that the policy was due for renewal. On February 25, 2016, Statebridge remitted payment to [redacted] in the amount of $1,512.32. Statebridge has confirmed that the funds were received by [redacted] on March 7, 2016; however, [redacted] has advised that in order to reactivate the policy they are waiting for the [redacted] to call [redacted] back to authorize the activation. Once [redacted] calls them back the policy will be active.