Statebridge Company, LLC

This letter is in response to the correspondence submitted, August 10, 2016, addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on the same day, regarding [redacted] mortgage loan.    On June 27, 2016, issued a welcome letter to...

advise [redacted] of the service transfer effective June 14, 2016, and provide the necessary account information.  Separately, on July 1, 2016, a welcome package was issued which contained additional information and disclosures.  Statebridge began issuing billing statements for the July 1, 2016, monthly mortgage payment due to this being the first payment cycle the account was with Statebridge based on the service transfer date.       We apologize for the wait time for reaching a customer service representative, however, any time there is a large transfer of loans it creates unusually high call volume.  Unfortunately, this also applies to the customer representatives’ ability to follow up and make outbound calls.  On July 27, and 28, 2016 and August 3, 9, and 11, 2016, a customer service representative attempted to contact [redacted] via multiple telephone number and were unsuccessful.  On August 11, 2016, [redacted] spoke with a customer service representative regarding the account and his concerns.   If you and/or [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm mst., Friday 7:00 am to 6:00 pm mst., and Saturday 8:00 am to 12:00 pm mst. Tell us why here...

To Whom It May Concern:   This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on February 10, 2017, regarding Mr. [redacted]’s mortgage loan.    Statebridge credits all payments received on...

the date they are received and does not hold payments.  Payments received after the 15 day grace period, if applicable, will be assessed a late fee as prescribed in the mortgage and promissory note.   Upon review of the aforementioned loan, Statebridge has determined Mr. [redacted]’s January 1, 2017, monthly mortgage payment was received and credited on January 19, 2016.  Statebridge disagrees with Mr. [redacted]’s assertion that it has the documentation requested supporting the payment was received on January 13, 2017.  Mr. [redacted] provided a screen shot within an additional complaint which indicates a paper check was issued on January 9, 2017, but it does not contain delivery information. Statebridge requests Mr. [redacted] provide documentation which supports a delivery date other than an expected delivery date so that additional research into this matter can be completed.    Mr. [redacted] requested Statebridge’s Banking license number during his telephone conversation on February 1, 2017 with a Servicing Specialist supervisor.  However, as Statebridge is a loan servicer and not a bank there is not a Banking license number to provide.  Mr. [redacted] was provided Statebridge’s NMLS license number.   If Mr. [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST. Tell us why here...

This letter is in response to the correspondence dated, July 29, 2016, addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on August 1, 2016, regarding [redacted]’s mortgage loan.   In reviewing [redacted]’s account Statebridge...

determined as of the date of this correspondence their account is current and due for the August 1, 2016, monthly mortgage payment.  Enclosed is a copy of the payment history which confirms payments were received on July 22, June 21, and May 13, 2016.   Statebridge has verified [redacted]’s online account is active and has not been locked at any time.  The Statebridge website is compatible with all web browsers, but the payment portion is only compatible with internet explorer. Lastly, we apologize for the wait time for reaching a customer service representative, however, any time there is a large transfer of loans it creates unusually high call volume.  Unfortunately, this also applies to the customer representatives’ ability to follow up and make outbound calls.  On August 4, 2016, a customer service representative contacted [redacted] to address to address his concerns.      If you and/or [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm mst., Friday 7:00 am to 6:00 pm mst., and Saturday 8:00 am to 12:00 pm mst.

This letter is in response to your correspondence dated July 12, 2016, addressed to the Revdex.com, and received on the same day, about the taxes not being paid on the [redacted] mortgage loan.    Statebridge has contacted the county assessor’s office multiple times and was...

told by a clerk that the taxes are current for this property and are not due again until October 2016.  Statebridge has made repeated attempts to get a copy of the tax statement, but we were unable to obtain one from the county.  Additionally, we contacted the local sheriff and were told there was no tax sale scheduled for this property.  If the [redacted] could fax or email the tax statement to Statebridge, we could investigate further.  Regards, [redacted] Borrower Correspondence Team Attachments

Initial Business Response /* (1000, 11, 2015/12/09) */
Please disregard the prior response, as this was for another loan. Regarding this case the follow was reviewed and determined:
This is the response of Statebridge Company, LLC (hereinafter "Statebridge") to your communications with respect...

to [redacted] mortgage loan account.
Our records reflect that acceptable proof of hazard insurance coverage for the property has not been received. On September 2, 2015, and on October 2, 2015, Statebridge sent the borrower the enclosed letters, advising him that we required evidence of insurance effective October 1, 2015.
Due to the fact that we have not received acceptable proof of insurance coverage on the property, on November 30, 2015, Statebridge purchased Lender Placed Insurance on the borrower's behalf and charged the borrower's account $254.48. Please see the attached copy of the Payment History confirming the borrower's account was charged for Lender Place Insurance. Should the borrower provide proof of acceptable continuous coverage, we would be able to remove the Lender Placed Insurance and issue a refund to the borrower's account.
Finally, we are in the process of verifying the property taxes due and a payment will be made within the next 30 days.
Should you or [redacted] have any questions or concerns please contact us at [redacted].

This letter is in response to your correspondence dated October 5, 2016, addressed to the Revdex.com, and received the same day concerning [redacted] payment issues.   Statebridge completed an audit on [redacted] account and determined that when [redacted] account was...

transferred to Statebridge on April 27, 2016 the due date on the account was incorrect.  This has been corrected and is now showing [redacted] account is currently due for his November 1, 2016 monthly payment.  Please see the attached payment history for confirmation. The incorrect statements mailed to [redacted] were caused by the incorrect data at boarding, as well.   [redacted] Automatic Payment (ACH) has been restarted to begin with the November 1, 2016 payment for $100 per month, [redacted] should contact [redacted] at her phone number below, if for any reason his November 1, 2016 payment does not get withdrawn from his account.   The Statebridge attorney was handling the case because the loan was reporting as past due.  Statebridge removed the condition on his loan that prevented Statebridge customer service from talking directly to [redacted] about his account.  If [redacted] wishes to contact his Single Point of Contact (SPOC), [redacted], she can be reached at [redacted] or [redacted] can call the regular customer service number at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.   Statebridge confirmed that no derogatory credit was reported on his account to the three major credit bureaus.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I would like to add that I paid the Legal fees with my mortgage payment because I didn't want it to be reported to the credit bureau. I am assuming it will be a credit on my account. I remain concerned about Statebridge's customer service and the way I was treated on the phone. I hope that in the future if I need to contact the company about an issue I will have a more positive experience.
Sincerely,
[redacted]

Statebridge agrees that [redacted] has fulfilled the terms of the April 15, 2015 agreement. Due to the fact that the agreement was a repayment agreement, which extended the maturity of the [redacted] mortgage to allow them time to pay off the loan, additional interest and fees accrued to the account. Statebridge is in the process waiving the additional interest and fees. Upon completion, the records will be updated and the Note will be released. Should [redacted] have any further questions or concerns, please contact at [redacted]

Initial Business Response /* (1000, 6, 2015/10/19) */
October 19, 2015
RE: Loan No.: XXXXXXXXXX
Borrower: [redacted] and [redacted]
Property Address: [redacted] N. [redacted] SC XXXXX


To Whom It May Concern:
This letter is in response of Statebridge Company,...

LLC ("Statebridge") to your communication dated October 14, 2015, with respect to [redacted] and [redacted]'s mortgage loan accounts.
Our records reflect that Statebridge received a check on September 15, 2015 to pay off the loan in full. This payment was returned due to it not being certified funds. A full loan payoff must be in the form of certified funds, a personal check is not considered certified funds. Additionally, a payoff statement was generated on October 14, 2015 and mailed to Mr. and Mrs. [redacted] via Certified USPS mail, with a tracking number of XXXX XXXX XXXX XXXX XXXX. A copy of the payoff statement is enclosed for your reference.
Statebridge has been experiencing higher than normal call volume due to a large loan transfer. The volume has started to decrease and additional staff has been added to ensure that all borrower calls are answered. Should you or the borrowers have any further questions or concerns, please contact the Servicing Specialist, Taylor Hudspeth, directly at (XXX) XXX-XXXX or toll free at (XXX) XXX-XXXX. You can also reach us via email at [redacted]@statebridgecompany.com.
Sincerely,
Borrower Correspondence Team
Statebridge Company
[redacted]
Greenwood Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX

Enclosures
Initial Consumer Rebuttal /* (3000, 8, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called and spoke with Mr. Hudspeth on Oct. 20, 2015. He told me that if I would write a letter stating the reason that I don't think we should pay the late charge, and extra interest, and also for me to send a copy of the email that I sent on Sept. 14, 2015 requesting the pay off amount. I also think Statebridge should send our escrow balance to us. He said that he will see what he can do to get a check issued to us. I will send this information to him tomorrow Oct. 20, 2015. I will respond again when I get another reply from Statebridge. Thank you, [redacted]
Final Business Response /* (4000, 10, 2015/10/29) */
October 29, 2015
RE: Loan No.: XXXXXXXXXX
Borrower: [redacted] and [redacted]
Property Address: 106 N. Jamestowne Drive, Easley SC XXXXX


To Whom It May Concern:
This letter is in response of Statebridge Company, LLC ("Statebridge") to your communication dated October 21, 2015, with respect to [redacted] and [redacted]'s mortgage loan accounts.
Our records reflect that Statebridge received a full payoff on the above referenced loan on October 16, 2015. The loan is now paid in full and the Lien Release is being processed. Additionally, there were two refund checks issued to the borrower on October 26, 2015. The borrower will receive a check in the amount of $20.08 for overpayment and a check in the amount of $330.74 for the escrow balance refund. This is reflected on the history statement enclosed.
Should you or the borrowers have any further questions or concerns, please contact us toll free at (XXX) XXX-XXXX.
Sincerely,
Borrower Correspondence Team
Statebridge Company
5680 Greenwood Plaza Blvd, Suite 100 South
Greenwood Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX

Enclosures
Final Consumer Response /* (2000, 12, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We did receive a check from Statebridge in the amount of $350.82. Thank you for your help.

This letter is in response to your correspondence dated September 29, 2016, addressed to the Revdex.com, and received the same day concerning a stop payment on an escrow reimbursement check.   The escrow reimbursement check had a stop payment placed on it, because it was issued...

before investor approval to remove escrow was received.  Statebridge attempted to contact you, however, you received the check and cashed it before Statebridge was able to reach you.  Statebridge has since received investor approval to remove the escrow from your mortgage account and reissued the escrow reimbursement check in the amount of $993.84 which was sent certified mail on September 30, 2016 with a tracking number of [redacted], please see the attached copy.  If you incurred any bank fees due to the check having a stop payment placed on it, please send Statebridge a copy of your bank statement showing these charges and Statebridge will reimburse you for them.  Please mail to Statebridge Company, LLC [redacted].    Regards, [redacted] Richards Borrower Correspondence Team Attachments

Complaint: [redacted]
I am rejecting this response because: We began requesting the W-9 information on June 6th. It was not until July 14th that a representative named [redacted] informed us of the 3rd party letter we needed to send. This was after speaking with Statebridge for at least 5 times with different individuals who were unable to determine what we needed.  I was also told that the check for $1530.38 was initially not applied because our account number was not on it.  I have the email from [redacted] stating there was no account number attached as well as the Bank check where the account number is clearly marked.  I also have documentation from 9/6/16 when I spoke with [redacted] and asked if I could make a payment so our account would not get so far behind and I was told not to make a payment until the $1530.38 was "straightened out".  There are numerous other documented calls after this however another significant call was on 10/11/16 when I spoke with [redacted]. I was told she would send me loan modification paperwork.  I have never received this paperwork.  I was again instructed not to make a payment until this was all "straightened out". 
Sincerely,
[redacted]

Tell us why here... This letter is in response to Ms. [redacted] rebuttal to Statebridge’s Revdex.com response.  Statebridge again contacted the county clerk, county sheriff and finally called the county clerk again, stating that [redacted] claiming taxes owed and county clerk and sheriff state they are not.  The county clerk suggested we contact the County Attorney.  The County Attorney, [redacted], said that she placed this tax bill into a tax agreement, so it will be protected from being sold at the auction on August 26, 2016.  She is sending the tax statement to Statebridge next week and we will be paying it within 10 days of receipt.[redacted] can contact the County Attorney for confirmation.  If [redacted] has any questions or concerns, please contact our Customer Service Department at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
All worked out... Thank you!
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/20) */
July 20, 2015
RE: Loan No.: XXXXXXXXXX
Borrower: [redacted] and [redacted]
Property: [redacted] New Park PA XXXXX-XXXX

To Whom It May Concern:

Thank you for your recent letter of communication to...

Statebridge Company LLC ("Statebridge") dated July 9, 2015, with respects to Mr. [redacted]'s mortgage loan account.
Statebridge has researched the property taxes to confirm they are being paid accurately. Statebridge issued payment on June 23, 2015 to Fawn Township, which is reflected on the History Statement enclosed. In addition to that payment, our records reflect that the following amounts are currently due and are in the process of being paid:
2015 Township & County taxes (due 6/15/15) in the amount of $1478.96 ($1,339.66 - County; $126.64 - Township; payable to [redacted]
o Check is being printed for this payment
2014 County taxes (due 6/15/14) in the amount of $96.91 (payable to the [redacted]
2015 Township & County taxes (due 6/15/15) in the amount of $3.62 (payable to [redacted]
o Check is being printed for this payment
Additionally, the following is scheduled for payment in August, 2015:
XXXX-XXXX School taxes (due 8/31/15) in the amount of $5875.22 (discount period/face amount is $5,995.12
Finally, Statebridge will cover all late penalties, and has covered all late penalties in the past. The penalties are not deduced from the borrower's escrow account, therefore, no refund is required. In order to research this dispute further, Mr. [redacted] will need to provide more details as to the exact amounts he believes should not have been deducted from his escrow account.
If you have any additional questions please contact (XXX) XXX-XXXX to speak with a representative.
Sincerely,
[redacted]
Borrower Correspondence Team
Enclosures
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have two parcels of land and pay two tax bills on each parcel. One is a Township/County Real Estate tax and the other is a School Tax.
In 2011/2012 we hit a rough patch and had trouble paying our mortgage, as a result, in June of 2013 our mortgage was sold to investors. Statebridge Company is now the servicer of our mortgage. We received a letter stating this fact in May 2013. We began paying our mortgage through Statebridge in June 2013.
At the end of 2013 I realized that our previous mortgage company hadn’t paid our property/school taxes for that year and neither had Statebridge. I contacted Statebridge on December 31, 2013 to make them aware and also forwarded copies of the bills to them. At that point I was told that the bills had been forwarded to the tax department and would probably be paid in the following few weeks. Since this is something that had never happened to me before I figured it was going to be handled without a problem. Also note that we had more than enough money in escrow to pay these bills. At this point Statebridge also stopped collecting our usual $800 plus per month that belonged in escrow so our account was not gaining any more after this point for quite some time. They stopped collecting that amount because of an escrow analysis that had been done. This analysis was entirely incorrect since they hadn’t paid our taxes. There was nothing to analyze.
Fast forward to March 20, 2014 when I discovered that the 2013 taxes still hadn’t been paid. The original email with the tax bills was forwarded again.
After speaking with a rep from Statebridge I found out that my 2013 taxes still hadn’t been paid so the original email and documents sent in December were forwarded again.
On March 24, 2014 after leaving several voicemails with our rep from Statebridge I followed up with an email requesting an update on the status of the 2013 taxes and expressing concern of a tax lien being placed on our home. We received an email back but they were still looking into it.
On April 8, 2014 we were asked to forward the tax bills again… they were sent again on April 9, 2014.
On April 29, 2014 we checked in again and were informed that they were paid on April 10, 2014. In fact, 2013’s taxes were not paid on April 10, 2014. They were finally paid on May 29, 2014. When they paid them, they paid at the face value of the bill when they should have paid the discount amount. That’s all we are responsible for. With that being said, they over paid them by $139.82. We have yet to receive that credit to our escrow account.
Regarding the payment that we were told was made on April 10, 2014… This payment was made for our 2014 Township taxes and it was paid in duplicate, once on April 8, 2014 and again on April 10, 2014. That was an over payment of $1,320.84. We did not realize this at this time.
There were many voicemails and conversations that took place in the following months regarding the amount of money that was/wasn’t being escrowed due to them not collecting it from us any longer. I expressed my concern about there not being enough money in escrow to pay 2014’s School Taxes and they kept telling us that they were escrowing for it and we kept telling them that it wasn’t enough.
On July 1st we received our School Tax bill and we knew we wouldn’t have enough money in our escrow to cover it because they hadn’t been collecting it. The first installment of the school taxes was due August 1, 2014.
I did not make my August mortgage payment in hopes that I could get some sort of response from someone to help me figure out what was going on. I was also very uncomfortable giving them any of my money when they weren’t making my tax payments.
I did not pay my September or October mortgage payment.
In September 2014 I received a letter from Statebridge requesting that I call them to discuss my account. I called and left several messages to be called back and heard nothing (still regarding escrow money). We told them we weren’t making our mortgage payments until we got an answer. I followed up with an email on September 28th and September 29th.
On September 29, 2014 I got a short response saying “Waiting on a reply on escrow issue”.
On October 1, 2014 I requested a call from my rep still needing answers to the escrow amount and didn’t get one.
On October 13, 2014 I sent another email with no response.
On October 13, 2014 we contacted an attorney and had them draw up a RESPA letter.
On October 20, 2014 the RESPA letter was emailed to our rep at Statebridge.
Between October 20th and October 30th we were assigned a new rep and were told that everything was going to be taken care of.
On October 30, 2014 I was able to talk to my rep about a repayment plan on the three months mortgages I hadn’t paid and the escrow amount that they hadn’t been collecting. This was all going to be part of the repayment plan.
At this point our 2014 School Taxes still hadn’t been paid. Nearly three months late at this point.
On October 31, 2014 at 6:30pm I received a copy of our approved repayment plan that had to be signed and sent back. She said I could call the next day to make the first payment over the phone.
My repayment plans last payment was due in January 2015. When I called to make the payment I was told that it was more than 400.00 more than what was agreed to at the beginning and I had the signed agreement.
On January 14, 2015 I emailed my rep to have her explain this.
On January 15, 2015 she told me she was reviewing everything. I told her that I was not going to pay the additional 400.00 plus because it wasn’t part of the agreement so I didn’t.
On February 12, 2015 I followed up with her to see if she had any information for me on the additional charges and heard nothing back so I followed up again on February 16, 2015.
On February 16, 2014 I received an email telling me that the additional charges were due to three escrow analyses that had been done. As I mentioned earlier, my 2014 school taxes still hadn’t been paid so I have no idea where they were getting the information they were analyzing.
On February 22, 2015 I was attempting to do my income taxes and came across a snag because SB had not supplied us with a correct Year End Tax Statement. They told us that their 1098’s did not contain property tax information. Adding to that the amount they say they reported was over $5,000 less than what they actually paid out of my escrow account.
On February 22, 2015 I also emailed SB about the continuing 2013/2014 property tax payment issues. I told them that I would be sending them a breakdown of what had and hadn’t been paid and what had been paid in error. We also informed them that we would be contacting our attorney again.
On February 24, 2015 I emailed my rep to inform her that the Township tax information that they had listed on my account for 2015 on their website was incorrect and in an effort to thwart yet another disaster I spelled out exactly what was wrong and forward copies of my actual tax bill. This bill wasn’t due until April 15, 2015 so they had plenty of time to fix it.
On February 24, 2015 I emailed my rep to inform her that the amount of property taxes that they paid on my property was way off and that it needed to be corrected.
On February 24, 2015 I emailed my rep to give her the breakdown I told her I would give her when I emailed her on Feb 22nd. This first part of the breakdown included the overpayment of $139.82 of our 2013 school taxes.
On March 4, 2015 I continued the breakdown noting the double payment of our 2014 Township taxes that had not been credited back to our escrow account. At this point our 2014 school taxes hadn’t been paid yet either. They were seven months late. I put in writing the amount that I was responsible for and anything over that amount by law is SB’s responsibility. I informed them that the Township and School tax amounts that they listed on their website as coming due for 2015 were incorrect also. I asked them to provide me with a breakdown of all of the escrow analyses that have been done so I could understand where their numbers were coming from when they tell me what is due each month as my mortgage payment varies from month to month due to this fact. In the repayment plan that we entered at the end of 2014 there is $579.20 that does not show up as being applied anywhere in our loan history so I asked for clarification on that amount.
On March 11, 2015 our attorney sent another letter to Statebridge expressing how concerned we are that we are getting nowhere as far as getting information back from them and he advised them to contact him with any answers they’ve come up with.
On March 12, 2015 our escrow account was credited back the double payment of our 2014 township taxes.
June 2015 came around and neither my lawyer nor I had heard anything from Statebridge regarding my inquiries.
On June 12, 2015 I forwarded to my rep every email I had previously sent and not received a response.
On June 12, 2015 I sent an additional email with new items that had popped up. Our 2014 School taxes were finally paid on April 10, 2015, eight months late. They were paid in the amount that SB had listed on their website and as I noted previously those amounts were incorrect even though they had copies of the tax bills. In total they short paid them by $108.87. Then on May 26, 2015 they paid another $358.57 for taxes which was actually the amount of a tax lien that was put on our property. In actuality the only thing I owe out of that $358.57 is $108.87. I should get a credit of $249.70 back to my escrow. I also brought to their attention that they hadn’t paid the township taxes on my smaller parcel (they were due on 4.15.15) and that they were going to be accruing interest and penalties. This did indeed happen and they paid the fees and interest out of my escrow account in the amount of $94.75. The only amount I was responsible for was $14.09. They owe me a credit of $80.66 to my escrow account.
I received an email back on the same day stating that they weren’t allowed to communicate with us based on what the letter from our attorney has stated. Keep in mind, they hadn’t corresponded with the attorney either.
On July 1, 2015 my attorney sent them a letter telling them that they indeed were allowed to communicate with me regarding my loan.
On July 2, 2015 I sent my SB rep an email regarding the payment of $328.57 and $94.75 mentioned above.
On July 2, 2015 I also sent them an email regarding an error in the date of a payment made to my account and of and error in the amount of a separate payment that they applied to my account. I made April’s mortgage payment via check and mail. I called in May to make a phone payment for May. They proceeded to tell me that I owed for April. I told them that the check I mailed had cleared my bank as it had and that I was not due for April. They asked me how much I was prepared to pay that day and I told them I was only paying what my account said was due for that month which was $1,874.72. They accepted this payment. While reviewing my loan history report a few weeks later I saw that the check I had mailed in for April hadn’t been applied until May 15th. It cleared my bank more than three weeks prior to that date. I also noticed that the payment I made in May was only listed as a payment of $1,427.99. I need an explanation on where the remaining $446.73 of the $1,874.72 is. It doesn’t show up on my loan history at all and that is totally unacceptable.
On July 2, 2015 I forwarded the 2015/2016 School Taxes to them. The first installment is due on August 17, 2015.
On July 2, 2015 my attorney sent them another letter stating that they are allowed to speak with us concerning our loan.
Only July 2, 2015 I received an email back from my SB rep that they forwarded our information to their legal department for research and that we now have our old rep back.
This is by far the worst company I’ve ever had to deal with for anything. We’ve asked them if we could stop escrowing and pay our own taxes and they told us that wasn’t an option. We can’t refinance to get away from them at this point and until we get everything straight I’m not sure we would want to. At this point they owe us $916.91. We’ve put that much out to our attorney as well.
Final Business Response /* (1000, 32, 2015/10/19) */
October 19, 2015
RE: Loan No.: XXXXXXXXXX
Borrower: [redacted] and [redacted]
Property Address: [redacted] New Park PA XXXXX-XXXX

To Whom It May Concern:
We appreciate your recent communication, which we received in our office on October 19, 2015.
Statebridge is currently in review of your files and investigating information as to your concerns and requests. Please allow this letter to serve as our notice to extend the time period for responding to your information request. As soon as the research has been completed we will provide a more detailed response.
Sincerely,
Borrower Correspondence Team
Statebridge Company
5680 Greenwood Plaza Blvd, Suite 100 South
Greenwood Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX
Final Consumer Response /* (3000, 35, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that they are looking into the situation further but this case is not yet ready to be closed. However I did just find out that they've sold our loan so somehow I don't see this going any better than it has been thus far since they don't own it any longer.

This letter is in response to the correspondence dated, June 4, 2016, addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on June 6, 2016, about the credit reporting for the aforementioned loan number.    After conducting a thorough review of...

the above mentioned loan it was determined there were inaccuracies identified within the credit reporting.  The cause of the inaccuracies in credit reporting and the past due notice that was received was due to account adjustments that were being made as a result of inaccurate data provided to Statebridge at the time of the service transfer.  Statebridge has submitted a request to the three major credit reporting agencies to correct past reporting on this account. Please allow up to 60 days for changes to be reflected on the credit report.  We apologize for the inconvenience this matter may have caused.  As a courtesy we have waived all late charges and payment processing fees accrued on the account.      Additionally, we have mailed a copy of the Automatic Clearing House (“ACH”) enrollment to the borrowers’ mailing address on file.  Please note in order to set up ACH payments the account must be current.   If there should happen to have any further questions or concerns, please contact us at ###-###-####, Monday thru Thursday 7:00 am to 8:00 pm mst., Friday 7:00 am to 6:00 pm mst., and Saturday 8:00 am to 12:00 pm mst.     Regards,   [redacted] Borrower Correspondence Team

This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on July 6, 2017, regarding Mr. and Mrs. [redacted]’s mortgage loan.    Upon review of the loan, Statebridge determined Mr. and Mrs. [redacted]...

issued a payment on June 3, 2017, in the amount of $250.00 and another payment on June 10, 2017, in the amount of $500.00 using their banks bill pay system, which were rejected due to the delinquency of the loan.  At this time Mr. and Mrs. [redacted]’s loan is currently due for the April 1, 2017 and all subsequent mortgage payments.  For that fact Statebridge disagrees with Mrs. [redacted]’s assertion that the loan is delinquent due to Statebridge rejecting payments.  Statebridge does not have record of any additional payments being rejected.    Statebridge encourages Mr. and Mrs. [redacted] to contact Statebridge at their earliest convenience at the contact information below in order to discuss the possible repayment and loss mitigation options available.     If Mr. and Mrs. [redacted] should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern:   This letter is in response to the correspondence addressed to the Revdex.com, and received by Statebridge Company, LLC (“Statebridge”) on March 1, regarding Ms. [redacted] mortgage loan.    Upon review of the above-mentioned loan, Statebridge has...

determined Ms. [redacted] property taxes assessed by the Los Angeles County Treasure and Tax Collector due February 1, 2018, and not considered delinquent if paid by April 10, 2018.  Statebridge will issue payment for Ms. [redacted] prior to April 10, 2018 and has verified Ms. [redacted] property taxes are not currently in a delinquent status.   Once Ms. [redacted] property tax payment has been issued Statebridge will review the loan to determine if it qualifies for escrow removal in accordance with the investor guidelines.   Statebridge Servicing Supervisor Gregg R[redacted] relayed this information to Ms. [redacted] on March 6, 2018, during their telephone conversation.   If Ms. [redacted] should happen to have any further questions or concerns, please contact us at (866) 466-3360, Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST. Tell us why here...

Initial Business Response /* (1000, 6, 2015/09/22) */
September 22, 2015
RE: Loan No.: XXXXXXXXXX
Borrower: [redacted] and [redacted] M. [redacted]
Property Address: 5323 [redacted] Hall MD XXXXX-XXXX


To Whom It May Concern:
This letter is in response of...

Statebridge Company, LLC ("Statebridge") to your communication dated September 15, 2015, with respect to [redacted] and [redacted]'s mortgage loan accounts.
Our records reflect that Statebridge completed an escrow analysis on August 27, 2015 a copy was mailed to Mr. and Mrs. [redacted] informing them of the payment change. The payment changed to $3,121.09 (principal, interest, taxes and insurance), effective October 1, 2015. The increase in payment is due to an escrow shortage in the amount of $5,228.42. This is explained on page 3 of the Annual Escrow Account Disclosure Statement enclosed herein.
Additionally, a Payoff Statement has been requested by Ms. [redacted]. Statebridge has confirmed the payment amount is accurate and has enclosed the payoff statement requested by Ms. [redacted]. A copy will also be sent via regular mail.
Should you or Ms. [redacted] have any further questions or concerns, please contact the Servicing Specialist, [redacted] Meltzer, directly at (XXX) XXX-XXXX or toll free at (XXX) XXX-XXXX.
Sincerely,
Borrower Correspondence Team
Statebridge Company
[redacted] Blvd, Suite [redacted]
[redacted] Village, CO XXXXX
Toll free number: (XXX) XXX-XXXX

Enclosures

This letter is in response to the correspondence addressed to the Consumer Financial Protection Bureau (“CFPB”), and received by Statebridge Company, LLC (“Statebridge”) on February 15, 2017, regarding Mr. [redacted]’s mortgage loan.    Upon review of the aforementioned loan, Statebridge...

determined an escrow analysis was completed on February 15, 2017, per Mr. [redacted]’s request which resulted in a lower monthly mortgage payment.  A copy of the escrow analysis was provided to Mr. [redacted] via the [redacted].         If you should happen to have any further questions or concerns, please contact us at [redacted], Monday thru Thursday 7:00 am to 8:00 pm MST., Friday 7:00 am to 6:00 pm MST., and Saturday 8:00 am to 12:00 pm MST.