Stitch Fix

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ First, please allow us to apologize for any confusion that has occurred thus far and for any inconvenience that this process has caused Ms*** We have thoroughly reviewed Ms***'s order and account credit histories and have found that no overcharging occurredWe do take this complaint seriously, and in an effort to remedy the situation would like to offer a detailed explanation regarding the charges related to Ms***'s last order, or "Fix" Ms [redacted] received a $referral credit for referring a friend to our service on June 18, On June 30, 2015, Ms***'s next scheduled Fix was styledPlease note that when we begin styling a client's shipment, per our Terms of Use (https://www.stitchfix.com/terms), we always charge a $non-refundable styling fee to the credit card on fileThis fee is applied for every shipment a client receives unless there is a credit available on their account, as was the case for Ms*** In Ms***'s case, the styling fee was paid using $of her $referral credit, which was then later subtracted from her checkout total on July 6, If she had not had the referral credit available, her credit card on her account would have been charged $on June when her Fix was styled On July 6, 2015, Ms [redacted] completed her online checkout for one blouse ($44) and one dress ($78) totalling $ As part of this transaction a $gift card was redeemed, and the full $referral credit ($of which had already been applied towards her Styling Fee) was applied for a total of $in account credit Ms [redacted] will see this credit broken down on her receipt as "Styling Fee: -$20" and "Credit Applied: -$25." When she completed the checkout process, $was subtracted from the $total, and Ms [redacted] was correctly charged $ We understand the confusion regarding the styling fee and referral credit and have escalated Ms***'s concerns and feedback to the appropriate departmentWe truly value feedback from our clients as we are constantly looking at ways to improve our service and the experience we provide our customers Again, we would like to apologize to Ms [redacted] for any misunderstanding and would like to invite her to give us another opportunityNothing is more important than regaining Ms***'s trust, and we hope that she will give us the opportunity to style her againIf she chooses to give us another shot, as we have stated in our previous correspondence with her, we would be happy to cover the styling fee for her next Fix Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have said all of this to me many times before, through many, many emails, along with several other explanations If I was not shorted $(portion of my referral credit), as they say, then I would like this explained: my best friend also had one referral ($25) credit when she went through checkout for her own fix a few weeks after mineShe received the same amount subtracted from her total: $($Styling fee plus $referral credit)I also, as Stitch Fix stated above, received $off when I checked out for my own fixOkay, everything sounds great, right? We both got $"off"I get thatHOWEVER, when I checked out, I REDEEMED A $GIFT CERTIFICATE in addition!!! My friend, when SHE checked out, did not have any gift certificateSo WHY did we receive the SAME amount off our total, when I had a $Gift Certificate and she did notThis does not make senseThe amount subtracted off my total SHOULD HAVE BEEN $(By the way, the company has already sent me some nonsensical explanation of why this happened; why my friends' checkout was the same as mine, but I just don't accept their explanationDoesn't make sense when you factor in the gift certificate.) I also understand I can't make them apologize (the only apology I have gotten anyway is for "MY confusion"I am not confused; their policy is misleading!) What I would really like to see is my $and re-wording of their policies on their website to reflect what they really do with SOME referral creditsBecause their site says, in several places "Refer a Friend and get $in Credit!" and this did not happenRewording/reworking of the policy is neededIn one email instance, I was told that "the Styling Fee and Referral Credit are ONE AND THE SAME" ( [redacted] , a manager, told me this)This is NOT stated anywhere on the website or in the policiesIf it is truly the case, folks need to know up front(And if this is true, I think it is wrongThese things are and should be separate entitiesBut, if they are going to be co-mingled, then let people know!) As far as extending me my $IF I rejoin Stitch Fix (and take the $in a waived Styling Fee), I passI truly do not think I want to do business with this company in the future and I do not think the $that is owed to me should be tied to my "giving them one more shot" Final Business Response / [redacted] (4000, 9, 2015/09/01) */ We understand that Ms [redacted] is upset with our process and we apologize that she feels misleadThis is not our intention, and we are taking her feedback seriously We would appreciate the opportunity to clarify for Ms [redacted] that her order was credited for the full $referral credit and the $gift cardWe would also like to address her concern about her friend ***'s account and reassure her that [redacted] would be charged the same amount, regardless of the timing of the referral credit To help explain, we have attached a spreadsheet detailing two scenarios for both Ms [redacted] and ***As you can see from the scenarios, the timing of the credit application has no impact on the amount the client was ultimately chargedPlease note that both Ms [redacted] and [redacted] were granted their full credit amounts due In an effort to come to a resolution on this matter we would like to offer a phone call to discuss any remaining concerns or questions if that is agreeable with Ms***Alternatively, we would also welcome mediation through the Revdex.com if needed Final Consumer Response / [redacted] (2000, 11, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not pleased with Stitch Fix'es proposed resolution, but I am simply tired of the back and forthI just checked their website and nothing has been changedNo better explanation of the referral credit program, etc., as I had requestedI have NEVER in my years of life had a company argue with me in this way, as if they had to "win"! Well, I am a busy teacher and frankly, don't have time to pursue this, much as I still believe I was screwedSo, Stitch Fix, I hope you are happy, but YOU WIN! You have beaten this hard-working teacher who once LOVED your product and concept downFeel big and bad? I hope soI will continue to tell everyone that will listen how they should NOT do business with Stitch FixAll this over $I truly hope they are happyI hope some competition in the subscription-online-clothing market opens up, so I can give THEM my businessStitch Fix truly needs to work on their customer service, and on clarifying their termsIf they are willing to argue to this degree with a customerI don't knowDone

I have been charged $ [redacted] for purchasing clothing that has already been shipped back to Stitch Fix AFTER the clothing got put in the mailOn top of that, I have been unable to get a hole of customer servicei have called, emailed, and tweeted multiple times and have literally gotten radio silence for hours

Entire company is great from PAul to SCOTT and Bill who delivered my furniture they are EXCELLENT employees

I found this mover on Angie's List, and they had an excellent ratingThen I checked their rating and reviews on the Revdex.com, and again, they were rated very highly They moved our furniture and heavy items (we packed and moved the rest) from a second-story apartment to a one-story home They arrived on time, finished on time and stayed within budget They did a great job, and I would hire them again in a minute Professional, courteous, responsive and competent A rare experience with movers!

I SIGNED UP FOR A TIME TRY AND CHARGE OF [redacted] AND AS PER THEIR REQUEST IF NOT SATISFIED I HAD DAYS TO RETURN PRODUCTSI RETURNED THE PRODUCTS THE FOLLOWING DAY BECAUSE I DON'T LIKE THEIR PRODUCTS AT ALLI WENT ONLINE AND CANCELLED THE FOLLOWING DAY OF RECEIVING THE PRODUCTSSTITCH FIX CHARGE ME AGAIN ON [redacted] 15, ***I HAD PAID THE FIRST [redacted] TO TRY ON [redacted] 25, ***TWO WEEKS LATERI DON'T WANT THERE SERVICE AND I HATE THEIR PRODUCTSI DO NOT WANT TO BE FORCED TO PAY FOR SERVICES I REQUESTED CANCELLED IMMEDIATELYI NEED THEM TO STOP GOING INTO MY ACCOUNT AND NEED THEM TO PUT MY MONEY BACK

Great experience Thompson and Sam were professional, polite, hard-working and very knowledgeable They made a long, tedious process light hearted and relaxed while at the same time they took my concerns and questions seriouslyThey were both proficient and skilled I recommend this company and these two workers highly

Thank you for taking the time to communicate to us on behalf of MsDavis We would like to take this opportunity to apologize to [redacted] for any inconvenience this process has caused thus far as well as clarify some of her concerns [redacted] contacted our Client Experience team on [redacted] 9th, ***, regarding cancelling a shipment she did not wish to receive, cancelling her subscription and processing a refund for the $styling fee charge associated with her most recent shipmentWe were able to speak to [redacted] on the phone and via email on [redacted] 9th, where one of our representatives investigated the issue and addressed her concerns During our research, we found that when [redacted] canceled her subscription a couple months prior, she did not indicate that she wanted her next scheduled Fix canceled as wellBecause we charge a $styling fee before shipping every Fix, [redacted] was charged the styling fee when we shipped her last reserved shipmentBy the time [redacted] contacted us asking us to stop the shipment, it was already in transit to her home, so we were unable to cancel the order We regret any inconvenience that may have been caused due to the confusion, thus, we have posted a $refund back onto [redacted] card on file; the refund was submitted [redacted] 9th, ***We have also confirmed that [redacted] does not have any additional shipments scheduled We would like to apologize to [redacted] for her unsatisfactory experience, and thank her for taking the time to bring this to our attentionShould she have any further questions or concerns, or if there is anything else we may assist with, we hope that she does not hesitate to let us know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Thank you for the opportunity to respond respond to [redacted] complaintWe are unable to locate an account associated with the email or physical address on the Revdex.com fileIn order for us to adjust email preferences and/or account settings, we we request that the client provide us with the email associated with her Stitch Fix account

I have contacted the customer service team numerous time and didn't get a response then I was finally able to chat with one of them over the phone and she [redacted] stated that she could assist me and found my order and said that she issued me a refund that I should receive within to business days it has now been seven and I still have yet to receive my refund no one's contacted me I've gotten no information back

Thank you for taking the time to communicate with us on behalf of Ms.Cockerham We would like to take this opportunity to apologize to [redacted] for the inconvenience this issue has caused her and we would like to reassure her that we have refunded her card fully for the unauthorized purchase on our website We were able to speak with [redacted] over the phone on [redacted] 30thDuring our conversation with her, we located the unauthorized charge in our system, refunded the charge and sent [redacted] a follow up email with a summary of our conversation During our phone conversation and follow up email, we also let [redacted] know that her card information was used by an individual to purchase a gift card on our website, but that her card information was not stored anywhere on our websiteOnce again, we would like to apologize to [redacted] for any inconvenience caused by her recent experience with usWe thank her for taking the time to bring this to our attention and are happy to assist her further should she have any additional questions or concerns

I believe Stitch Fix hacked my sister's [redacted] and liked their pageShe says she never liked them and that's how I found out about themThey have over a million likes on [redacted] and I find that suspiciousI would have checked their info more carefully if I didn't think my sister liked them!! Instead, I got scammed out of $**!! The stylist did not send anything matching my personal style!! The program was horrible and clothes overpricedNow they are refusing to refund me the $ [redacted] styling feeConsumers beware of this company!!!

This is the second time I have used Let's Get Moving, and again they did a wonderful job Scott and Joey were right on time, worked very hard and got the job done as quickly and efficiently as possible I wouldn't hesitate to use them again

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Please allow us the opportunity to apologize to Ms [redacted] for any frustration or inconvenience that we [redacted] have imposed by sending an unrequested shipment We have contacted Ms [redacted] , via email, to offer our apologies for this error and informed her that her American Express has been refunded, in the amount of $We have also confirmed that her account has been deactivated along with her email being removed from all list servers Please be assured that we will use this feedback as an opportunity for us improve our services, and take measures to ensure that we prevent this from occurring again Once again, we would like to apologize to Ms [redacted] for the experience she encountered by receiving an unrequested shipment, and thank her for taking the time to bring this to our attention

Brilliant concept and execution, along with superior client service This is the first review I've ever written, but for consumers who reference this site, I wanted to give my feedback on this company

The company did an amazing jobThey were extremely nice and professional the crew leaders name was red and he did everything possible to make sure my move went SmoothlyThe office manager Paul was courteous and dead on with his estimate

Thank you for taking the time to communicate to us on behalf of [redacted] ***.We would like to take this opportunity to apologize to [redacted] for any inconvenience this process has caused thus far as well as clarify some of her concerns.Since [redacted] ***’ returns were received prior to her being able to complete her online checkout, we assumed she loved the two unreturned items and processed payment according to our Terms of Use (https://www.stitchfix.com/terms).We were able to speak with [redacted] ***, via e-mail, on August 26th, where we let her know a refund for the $ [redacted] charge had been issuedWhile we do not refund overdraft fees, a $ [redacted] credit has been applied to her Stitch Fix account, should she wish to give us another opportunity in the future.Once again, we would like to apologize to [redacted] for any inconvenience caused by her recent experience with usWe thank her for taking the time to provide us with her feedback, and hope we have an opportunity to style her again in the future

I received first Fix on April 18th I returned all items in provided return bag and label (April 19) I received an email that requested an exit survey and I filled it out and indicated I had returned everything I received a follow up receipt email saying I owed nothing I cancelled my next subscriptionA few weeks later (may 16) I was charged the full amount of the items I tried emailing with no response I finally received a response and Stitch Fix claims to never have received items They provided a tracking shipping label to which I clicked on and saw on the [redacted] tracking info that the items were in fact delivered to their warehouse There is no customer service to get in contact with anyone I have to wait for an email back and it's frustrating

I used this service recently for a local moveThe two gents that moved me were on time, nice, friendly, hardworking and my furniture was moved quickly with no damage and placed in the appropriate placesThis is the BEST moving company I have ever used and I would highly recommend themThe gent who answers the phone is also very nice and will answer all of your questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***