Stitch Fix

Re: Case # ***
Customer: *** ***
Thank you for reaching out to us on behalf of our client, *** ***
*** *** contacted our Client Experience team on April 20th, *** requesting that both of her $** styling fees be refunded, due to her dissatisfaction
with the styling of the shipments she had receivedWe were able to speak to *** *** on April 22nd and again on April 24th, when one of our Client Experience manager’s reviewed her situationWe have issued *** *** a refund for the two $** styling fees and, per her direction, closed her Stitch Fix account
While we understand that we let *** *** down, we would like to invite her to give us another opportunity to provide her with a fabulous Stitch Fix experienceTo show our commitment to rectifying the situation, we have waived her next styling fee and added a $** merchandise credit to her accountThis offer will be waiting for her if she chooses to come back to Stitch Fix in the future
We truly value the time *** *** took out of her day to bring this situation to our attention, as we are constantly looking at ways we might improve the our overall user experienceShould *** *** require any further help, or have additional questions or concerns, we hope that she would not hesitate to reach out and let us know

I have contacted the customer service team numerous time and didn't get a response then I was finally able to chat with one of them over the phone and she *** stated that she could assist me and found my order and said that she issued me a refund that I should receive within to business days it has now been seven and I still have yet to receive my refund no one's contacted me I've gotten no information back

Very good experience, the guys were right on time and positioned the truck right awayI showed them what I wanted to goDennis and Paul wrapped everything in pads were loaded right at hours and unloaded even quicker! Very good guys, Very good company for a very good price!

I made an order with Stitch Fix that resulted in my returning all items because the prices were outside the range I was expectingThey should show what the prices are for those who are shopping within a budgetI was willing to accept the stylist fee if ended up with something I would like and be affordableThis is unfair to the consumer to offer this without the prices upfrontI wish to receive a refund the fee since I wasn't satisfiedThis was an order made for May *** that was returned on 5/15/**

Initial Business Response /* (1000, 5, 2016/01/28) */
Please allow us the opportunity to apologize to Ms*** for any frustration imposed regarding the miscommunication conveyed in our marketing emailsWe would like the opportunity to clarify for Ms*** that it was never our
intention to mislead her in any way
To provide some clarity, the email that was sent out by our marketing team was sent on December 9, as a Treat Yourself campaignMs*** opened this email on December 11th when a reminder was sentThe email did state that we would waive her next Styling FeeThe email also stated that the promotion needed to be redeemed with a Fix delivery date on or before 12/In addition, in the fine print at the bottom, we reiterated that the promo code would only be valid for Fixes scheduled to arrive by 12/24/I have attached the mailer sent to Ms***, for reference
Upon looking into Ms***'s account further, we can see that she redeemed the code on December 18, Once redeemed, a $credit was placed on her account which was set to expire on 1/8/(i.ealthough the mailer indicated that the expiration was 12/24, we did leave the credit active a bit longer in case some people missed the cutoff)What happened next is that our emailing system automatically sends reminder emails to anyone in our database that has a creditUnfortunately that scheduled email happened to go out to Ms*** on the same day that the promo code expiredThis was an error on our end that we were unaware of and deeply apologize for the miscommunication
We have contacted Ms*** via email, to inform her that her Visa has been refunded, in the amount of $as she requested and that we understand her frustration and confusion around this promotionWe have also confirmed that she may return the clothing that was sent to her and will not be charged unless she decides to purchase something from her Fix
Please be assured that we will use this feedback as an opportunity for us improve our services, and take measures to ensure that we prevent this from occurring again
Once again, we would like to apologize to Ms*** for the experience she encountered by our confusing marketing material, and thank her for taking the time to bring this to our attention

Worst bucks I ever spent Uncoordinated peices at a HUGE markup So not worth it

Thank you for taking the time to communicate to us on behalf of* ***
We would like to take this opportunity to apologize to *** *** for any inconvenience this process has caused and for any misunderstanding
Since *** *** has reached out on behalf of his wife, *** ***, we are
unable to disclose any information regarding *** ***’s account without her permission
We reached out to *** ***, via email, on *** 2nd and, again, on *** 6th to request her permission to release her information in order to resolve the complaint about her Stitch Fix accountIn our outreach, we also offered to call *** *** to discuss the release of her account information
Since *** *** has not responded to grant us permission to disclose information about her account to *** *** or the Revdex.com, we are unable to provide any information at this time
We would encourage *** *** to reach out to us at any time and we would be happy to help resolve any issues she has encountered with our service

I made an account on this website and added personal information to purchase goodsI no longer needed services and wanted to delete my account as it is a safety and privacy concern to leave sensitive information with the website (credit card info, address, etc)There is no way to delete the account or remove my information from my endI contacted customer service multiple times in this issue and they told me they resolved the issue, but they did notThe account still exists with my personal informationI am upset I have to file a Revdex.com complaint for something this simple

I LOVE this company Not only does it perform the service it advertises, it treats it's customers with RESPECT I recommended this company to all my friends and families

I liked the clothes, but I found that several items in each fix were more expensive than my set price ranges, making each fix very expensiveWhen I brought this up with Stitch Fix, they said that their stylists are encouraged to include a "splurge" item (which means their business model is designed to push you to buy things over your stated limits)I received my latest fix and because I was travelling was not able to pick up my fix for several daysIn my fix, there was a ridiculously overpriced item I found for 68% cheaper onlineWhen I complained, Stitch Fix said they would price match if I sent them the information, which I promptly didThen, after THEY offered to price match, they denied me because it was more than days since the box was deliveredI would have actually liked to continue receiving fixes, but after this experience I decided to cancel my subscription, I felt like they only wanted to wring as much money out of me as they could, instead of providing quality consistent service over time--so they lost this client, and I recommend that you not subscribe unless you really don't mind being turned upside down and shaken until all your money falls out of your pockets

Thank you for reaching out to us on behalf of our client, *** ***
*** *** reached out to our Client Experience team on May 12th, *** regarding a $***.** charge to her accountWe were able to speak to *** ***, on May 16th, where a Stitch Fix representative
investigated her concerns and provided her with a follow-up
According to our research, *** *** had created two accounts, using two different email addresses, with our companyIn our correspondence with *** ***, it was determined that she only actively used one of the two accounts, while the other had been mistakenly created
The second account had had a Fix delivered to *** ***’s home on April **thBut because we had not hear back from her or received her returns, we assumed *** *** intended to keep the shipment in its entirety, thus charged her for the order in the amount of $***.** on May 12th*** *** stated that she had never received this shipment in question
Because *** *** never received the package in question, we refunded her account for the full amount of $***.** on May 16thWe also refunded the $** styling fee associated with the shipment, being that it was never received on her end*** ***’s duplicate account has since been closed to prevent future inconveniences
Once again, we would like to apologize to *** *** for the experience she encountered by the charges made, and for any confusion caused by the duplicate accountWe thank her for taking the time to bring this to our attention and allowing us the opportunity to properly address everythingShould she have any further questions or concerns, or if there is anything else we may assist with, we hope that she does not hesitate to let us know

I ordered to be delivered on 7/20/(per their site as available delivery)They charged by card the initial $on the 13th then they didn't bother to print the mailing label until the 20th then they have ignored attempts to reach their "customer service" via email to resolve the issue of our family having a trip and the continued pushing back of delivery dates by Stitchfix and now *** is not only destroying the trip (the first push back to today would have had us leave 3-hours later than planned, the latest pushback has us either skipping our entire trip or being charged over $for merchandise I don't want if its not stolen before we get back....or sitting on the phone with *** to have it returned before ever even delivered which I did....and an amazing amount of stress causing medical consequences which may not include an ER bill.....thanks for nothing Stitchfix......won't even get an outfit out of your sloth-like work)

Sometime in June, I received an email from Stitch Fix stating they were entering all new order for a sweepstakes for a dream summer (2018) vacationI placed an order and received confirmation that my name was entered into the drawingI never heard anything further about the sweepstakes so inquired with the company on 7/12/They responded the next day and told me to email *** for the winner listI did and never heard back from them (to this day)I emailed the company again on 7/26/to inquire about the winner list and if this sweepstakes/marketing was a scamThey said it was not but won't provide a winner list and are giving me the run aroundI replied to the email once again letting them know that the *** *** was not being responsive so could they provide me a winner list on 7/28/They never respondedI followed up on 8/13/and they are now telling me that due to privacy, winners are not going to be announced and offered me free styling for

Although I've yet to even purchase any item, I become concerned that there isn't a phone on their contact list

*** had a promotion with Stitchfix that reads as follows"Apply code at www.stitchfix.com and schedule a Stitch Fix shipment (e.ga "Fix") by 11:p.mET on July 18, *** to receive a $** creditFree Stitch Fix account required (which must be created if you don't already have one)Cannot redeem promo code on Stitch Fix appOne time use onlyNot redeemable for cash or gift cardsParticipants who already have a Fix scheduled (made prior to July 11, ***), must apply their code to their account by 11:p.mET on July 18, *** and use their code by 11:p.mET on October 8, *** for it to be validAt the time you schedule a Fix, a $** styling fee is deducted from your $** credit; the $** fee will then be credited towards any items purchasedIf no items are purchased, the $** styling fee will be charged against the $** creditYou will need a valid credit card to pay for any items that you purchase over the credit balance." I was able to apply multiple promotional codes

Stitch Fix began sending my wife unwanted packagesShe never joined their organization and we have no idea how they got her mailing addressWe contacted them and told them to stop

stitch fix took $** from my checking for no reasonI cancelled the service months agothe fee was already taken out then

I was fortunate to use Let's Get Moving twice in one month; first to move my mom, then to move me into my new home On both occasions, the moving team was thorough, professional and completed the moves as though they were moving their own mother's belongings (with care)I without hesitation would recommend this company for all your moving needsPaul, even followed up with me to make sure I was pleased for both moves
Excellent Service!

I received a package after thinking I cancelled my account with this companyI immediately took every item sent to me and repacked them into the return package that was providedThe following morning, I went to post office and dropped off the packageI was already out $** for receiving the packageToday, Tuesday morning, September 27, they charged me $** for a dressI did not keep ANY items they shipped to meThese items are very expensive (dress is $**!) and they charge you $** each shipment regardless if you choose to keep an item or notI cannot figure out how to cancel my account- I have emailed themI have called themI have contacted them on ***, ***, and***I have not heard back from a single person from this companyI am extremely upset

Re: Case # ***
Customer: *** ***
Thank you for taking the time to communicate to us on behalf of our customer, *** ***
*** *** contacted our Client Experience team on April 19, *** regarding charges she incurred when her return package was not received at
our warehouse within her allotted return windowWe were able to speak with *** *** on April 20, ***, where we informed her that her returns had been received and that her credit card on file had been refunded $***
We truly regret that *** *** had an unsatisfactory experience while shopping with us and we appreciate her patienceShould she have any further questions or concerns, or if there is anything else, we may assist her with, we hope that she does not hesitate to let us know