Stitch Fix

Initial Business Response / [redacted] (1000, 7, 2015/01/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@stitchfix.com Please allow us to personally apologize to Ms [redacted] for any misinformation that may have been provided and any inconvenience that it has caused Ms [redacted] did contact Stitch Fix, via email, on December 16, She requested that we refund her $styling fee and extend her returns window, since she was out of townPer her request, we did process a refund in the amount of $on December 22, and did extend her returns window to best accommodate her scheduled travelWe also have confirmed that Ms [redacted] is no longer enrolled in reoccurring shipments and does not have any future shipments scheduled Please be assured that Ms [redacted] 's concerns and feedback have been escalated to the appropriate departmentWe truly value and encourage feedback from our client's, as we are constantly looking at ways we might improve the overall user experience Again, we would like to apologize to Ms [redacted] for any misunderstanding and would like to invite her to give us another opportunity to provide her with a fabulous Stitch Fix experienceIf she chooses to give us another shot, we would be happy to cover the styling fee of her next Fix

Please allow us the opportunity to apologize to [redacted] for any inconvenience this process has caused her thus far, especially considering she was addressing a family emergency at the time.Since we had not heard from [redacted] after her shipment was delivered on June 2, nor had we received her returns at our warehouse, we assumed she loved everything and processed payment, per our Terms of Use (https://www.stitchfix.com/terms)Our records show that [redacted] emailed our Client Experience team on Monday, June 20th, regarding the charges incurred on her accountWe were able to speak with [redacted] , via telephone, on June 22nd, to let her know she had been refunded in full for the items being returnedWe recognize that there will be times in our client’s lives that make returning unwanted items difficult, which is why we are happy to work with them to make utilizing our services as effortless as possibleIn the future, if an extension is needed or there is anything we might help with, [redacted] may always reply to a reminder email or reach out to us at [email protected] again, we would like to apologize to [redacted] for any inconvenience caused by her recent experience with us, and thank her for taking the time to provide us with her feedbackWe look forward to styling her again in the future

I got a new Stitch Fix box today!!! This one was even better than the last! This time I'm keeping everything they sent! ☺ Here is a little video to show you what they sentI especially LOVE the jean leggings, dress, and sweater! You should totally give it a tryI'll post a link below for youIt's only $a monthIf you don't like what you see then you can send it all back with no strings attached! [redacted]

The best part about my move with Let's Get Moving was that there were no surprises at the time of billingMy move was hassle freeLet's Get Moving spent the previous day packing all my stuff and that made the move very convenient for themThey knew what was fragile and what needed extra careI appreciate all their effortsI will definitely recommend them

Let's Get Moving fulfilled my move to a bigger apartmentThe crew was very friendly and helpfulThey got wardrobe boxes with them at no extra cost and helped me re pack my wardrobe into those boxesI was glad because their boxes were sturdier than mineThe move was very smooth and hassle free and I am glad I hired them

I have moved several times in the last years and we all know it's a hassleBut each time I have moved, I used Quinn and the Let's Get Moving crewThey were hard working, very professional and made each move such a breeze I have recommended Let's Get Moving to all friends and family and would never use another moving companyThank you Let's Get Moving! You all ROCK!!!

Let's Get Moving moved us on 10/22/ Bill, Dennis and Mosses were hard working professionals with great personalities They all paid attention to our requests and the move went smoothly and efficiently Thanks for doing a great job for us! Highly recommend this company

Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ Contact Phone: XXX-XXX-XXXX Please allow us to apologize to Ms [redacted] for any inconvenience we may have caused her by not publishing a telephone numberWe appreciate her letting us know that she would prefer to reach us by telephone and not through e-mail Unfortunately, we do not have a call center, due to the limited capabilities of our small companyHowever, I do want to reassure Ms [redacted] that us not publishing a telephone number is not to is not intended to hinder the process of addressing her issuesIt is simply that we are able to better serve our clients, in a more timely manner, through e-mail correspondenceWe feel that it would lead to a worse client experience if we were to publish a telephone number that we were not equipped to operate and do attempt to be realistic in our capacity to serve our clients bestWe would like Ms [redacted] to know that we check our e-mail days a week and strive to provide a less than hour response time for any issue submitted to us That said, we would really like to work with Ms [redacted] to come to a resolution to the issue she has expressed in this claimTo show our commitment to resolving her concerns we have provided a contact number, that is filtered to an answering service, in our responseUsing this number, Ms [redacted] may provide us with a telephone number and time that would be convenient for herOnce we receive this information we would be happy to contact her to see what we may do to alleviate this issue We look forward to continuing our relationship with Ms [redacted]

Paul was responsive and gave me a quote that when the crew of Scott, Shane, John and Moses showed up exceeded any movers that we have ever dealt with in our previous moves Got the job done in hours less than the estimated time at the quote

Re: Case # [redacted] Customer: [redacted] Thank you for taking the time to communicate with us on the behalf of our customer, [redacted] [redacted] reached out to our Client Experience team on May 16, [redacted] regarding a recent credit card charge for items she did not intend to keep We were able to speak to [redacted] on May 18th, ***, where we explained that because her returns had not registered within our 3-day return window, her checkout was automatically adjusted, per our terms of use (www.stitchfix.com/terms)We reassured [redacted] that her card on file would be refunded in full for any unwanted items returned, as soon as they were received and processed by our warehouse [redacted] ’s returns were accepted by a [redacted] facility on May 16th, and delivered to our warehouse on May 18thOn May 19th, our warehouse processed her returns, and [redacted] credit card on file was refunded in full for the items returned If [redacted] would like to discuss the matter further, we would be more than happy to give her a call to provide further information regarding our return policyWe sincerely apologize for any frustration caused by this experience and greatly value her taking the time to provide us feedback to better improve our services

Great job...respectful, careful and very efficient

We have used this company personally twice and my daughter and family have used them a couple of times. We will continue to use them and refer them to individuals that are looking for great movers. They were dependable and very professional. We can't say enough on how great they were to work with during our transition. Thanks Thompson, Adam and Robert, we appreciate your hardwork!!

Stitch Fix provides are service where their stylist listen to customer preferences and send a customized package of fashion piecesThere is a $ [redacted] styling fee per package which is waived if customers purchase any items from their packageUnfortunately none of the items I had received were within the parameters of the preferences that I had setTherefore leaving me with no option but to be charged for the "Styling Fee." I find it misleading and unfair to be charged for a service that does not do what it statesWhen contacted, I was denied a refund due to the fact that their "Styling Fee" also includes shipping and packagingUnder the company's terms and conditions it no where states that this is included in the explanation of the $ [redacted] styling feeAgain, this is misleadingI understand that there is a chance that the items shipped might not always be a hit, but it is expected that they will at least reflect the price point and style preferences that the customer requestsI have t

Stitch fix offers a broad array of price points for their different clothing optionsAfter receiving a couple of boxes with clothes that were more expensive than the preferences I indicated in my profile, I reached out to ask whyI was told that they weren't able to offer options at the price point I had documented in my user profileThis seems misleading - I would prefer that they are more transparent with what options they are actually able to service

I have been receiving monthly Stitch Fix boxes from the company and have always had the option of going onto the company website to check out, selecting the items I wish to keep and those I am returning within business days of the receipt of the shipmentI noticed today that my debit card had been charged for of the items I still have in my possession, which I will be returning as wellThese charges were not authorized by me and when I brought this to the attention of customer service I was told that "the warehouse received...returns, they processed the payment for the two missing items"My checking account is going to go into an overdraft status and I will be charged a $ [redacted] NSF fee as a result of this unauthorized chargeI explained to the representative I spoke with that I wished for them to reverse the pending charge to avoid fees on my account and he indicated the charge will remain until the other two items I still have are returned and my bank fees would not be reimburse

Thank you for taking the time to communicate to us on behalf of [redacted] *** We would like to take this opportunity to apologize to [redacted] for any inconvenience this process has caused and clear up the misunderstanding When [redacted] scheduled her first shipment on [redacted] **th, she elected to automatically receive a shipment each monthOn [redacted] 1st, [redacted] cancelled her subscription, but did not cancel the shipment that was already in progress For each shipment we charge a $ [redacted] styling fee before the merchandise is shippedOn [redacted] 16th, [redacted] contacted us, via email, and requested to cancel the shipment and be refunded the $ [redacted] styling fee We responded to [redacted] on [redacted] 16th and notified her that we had cancelled her upcoming shipment, refunded her $ [redacted] for the shipment in progress, and refunded her $ [redacted] for the first shipment she received for a total of $in refundsA $ [redacted] credit has also been applied to her Stitch Fix account, should she wish to give us another opportunity to better understand her style Once again, we would like to apologize to [redacted] for her unsatisfactory experience, and thank her for taking the time to bring this to our attentionShould she have any further questions or concerns, or if there is anything else we may assist with, we hope that she does not hesitate to let us know

I subscribed to Stitch Fix for several months, was underwhelmed with the quality of the product and frustrated with them sending packages earlier than agreed upon. Once the package has been delivered you have 3 days to return the items you do not want or else you are charged for the lot. I cancelled my subscription and set up to receive no more packages and unsubscribe from their email service. Today (months later) I receive an email saying my package is on its way. Previously you were able to select a date and then received an email stating when the stitch fix was being assembled, none of which I got or else I would have attempted to cancel the package at this point. I do not want this deliver, I will not be home to receive it or send it back. I have tried to contact the company but it is impossible to get ahold of them. I submitted an online request via email, I submitted an online request for a call back, I called their company headquarters and pressed multiple different extensions.

I believe that Stitch Fix deliberately failed to cancel my subscription after requestsBased on other complaints I've read on the Revdex.com site, I believe this is their standard practice

Company stitchfix is refusing to remove my credit card infoI e already purchased item and paidThe company still won't dis continue the membershipI need to cancelI

I believed I would receive quality styling; instead it looked as though a Walmart customer service repput together the styling In the small print I believe I should have to be satisfied as a customer I give $for nothing I sent everything back and did not receive any level of quality service or styling ad they keep $20? Cheap knits and misshapen sweaters Awful!! It took them 1/weeks to send that horrible stuff! Spreading the word AND disputing my debit card!! In Maryland!!